2.0
I had reserved my car almost two weeks before. We took an over night fight with an 80 plus senior and two kids. When I got to hertz at the designated time, there was a long line of those waiting for cars. At 9:30 AM I was told to wait 30 minutes for my car when checking in. We waited until 11:30 am. Stood back in the long line, only to find out that we were no longer in the computer. Did not get our car until almost 12:30 pm. Lines were long, with only two people in check in who seem disengaged.Reviewed Jun 12 2026
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10.0
Loved the car and the easy hop on hop off. The hertz employees at the Avignon TGV were amazing. They waited for me past 2100 because the train was late. In the moment of stress they were extremely helpful and kind. I also forgot my backpack and they rushed to bring it to me while I was loading up the car with my luggage. Kudos to them for being so kind and attentive.Reviewed Jun 11 2026
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10.0
It was so quick and easy using the contactless checkin. The car was great. The whole process was quick and easy. Will tent through Hertz again!Reviewed Jun 10 2026
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4.0
Pickup at Amtrak took forever!! final bill did not reflect early return in Santa Barbara.Reviewed Jun 9 2026
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2.0
Car wasn't deliveredReviewed Jun 9 2026
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6.0
They didn't have my car size available when I was there to pick up. So I had to upgrade two sizes up since they didn't have the next size either. Pretty big inconvenience wasn't ready to spend that much money but had to. When I came to return my car, no one was at the building all the employees were late.Reviewed Jun 9 2026
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2.0
Manager, Shawn, was incredibly rude and demeaning. No customer service concerns whatsoever.Reviewed Jun 9 2026
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2.0
Did not receive car. Asked for pickup well in advance, was told they would come, then told they would not come. I was unable to get to the location before it closed.Reviewed Jun 9 2026
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8.0
Wiper blades were old and crusty, which smeared the view thru the windshield. We had to stop at Walmart to purchase new.Reviewed Jun 8 2026
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6.0
The Kia assigned had a malfunction of the air conditioning system that likely had been noticed by an employee during cleaning. When I called the Hertz location, I got no answer multiple times. I then called another local Hertz that was actually closer at that moment and the same thing, no answer multiple times. I drove to that second location and they swapped the vehicle for the only thing they had available, a Jeep Wrangler. Much worse fuel, mileage, and noisier, but at least it worked. It had not been cleaned up at all and had around 3/4 of a tank of fuel. When I returned it, I noted the experience with the kind & concerned staff member (in another city,) and she kindly credited a good portion of the rental for all the mishaps, which I very much appreciated.Reviewed Jun 6 2026
review from![kayak]()
2.0
I was charged extra fees in addition to what I had paid and was expected to be charged and I have no understanding what those charges are for and don’t believe I should be billed what I have been billed so now I’m going to have to go back and fight those charges, which is extra time and energy and frustration that I did not expect. I am very disappointed.Reviewed Jun 6 2026
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2.0
They don’t have a car available for meReviewed Jun 6 2026
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