Houston Hotels in Greenway/Upper Kirby

the stay was very nice the service was good! I didn't like being next to nosiy neighbors!!

STAFFS ARE ALL FRIENDLY & KIND. ROOM WAS CLEAN & COMFORTABLE TO STAY

The room was comfortable. It was the first time we both stayed here. Out of all the places to stay in Houston we chose this place. What ruined our experience was that my new 2015 vehicle was vandalized in the self-parking garage. This ruined my whole experience and and impression of crown plaza. I reached out to a manager and she quickly pushed us to the valet staff. The manager was out of town so Eric just made me fill out an incident report. He stated the his manager Mr. Dillet would call me and till this day he still has not reached out to me. I had to call him consistently to get an answer. I've already spoken to him and I understand the outcome. It was just the way things were handled that makes never want to return to this place again.

Nothing about this hotel That the rooms smelled awful so we switched rooms and there it was. The same smell. It smelled like heavy carpet smell. Turns out they were smoking in the room before we arrived. We were later told to heck out find a different hotel and leave. The staff weren't helpful at all since there was a big group checking in she didn't care about us

Elevators were extremely slow. Only 2 operating in peak hours. Smelled of unpleasant cleaning products.

Decent price. Good clean room. Noise from the highway kept me up. $18 for self-parking seems steep for Houston. Dining options at the hotel were mediocre.

Love the facility No microwave and freezer available and we have to pay parking fee per day.

Staff was nice and great location for our plans. Hotel and parking lot are under construction. We found out via comments after we booked and stay was not refundable. Bar and restaraunt were closed. Should've been informed and offered cancellation option.

Staff Price- having to pay to park-old worn out bathroom $14 BREAKFAST!!!!!!!

the location of hotel is good. looks clean from outside. May be good staff..didn't interact much. ample parking available. the carpet was all wet near the AC and window area. we couldn't look out of the window and can't go near it because of all wet ness. bad smell in the room because of water getting soaked in the carpet. even after changing room the other one had same smell. elevator wasn't working. had to carry all our stuff plus kid in carseat through stairs. bathroom door was jammed. had to pull and push it very hard bathtub is too slippery.

Reserved two deluxe rooms, but they onyl had one available. Management was not very on top of having rooms ready for the night and this was at 4:00 pm. Also, Candlewood has these energy saving cooling units, which don't immediately turn on or off when you adjust them. Plus they have motiont sensors, so if you are not in the room they turn off. That in itself was annoying enough for me not to want to stay there again.