Houston Hotels in Greenway/Upper Kirby

The room was comfortable. It was the first time we both stayed here. Out of all the places to stay in Houston we chose this place. What ruined our experience was that my new 2015 vehicle was vandalized in the self-parking garage. This ruined my whole experience and and impression of crown plaza. I reached out to a manager and she quickly pushed us to the valet staff. The manager was out of town so Eric just made me fill out an incident report. He stated the his manager Mr. Dillet would call me and till this day he still has not reached out to me. I had to call him consistently to get an answer. I've already spoken to him and I understand the outcome. It was just the way things were handled that makes never want to return to this place again.

the stay was very nice the service was good! I didn't like being next to nosiy neighbors!!

Nothing about this hotel That the rooms smelled awful so we switched rooms and there it was. The same smell. It smelled like heavy carpet smell. Turns out they were smoking in the room before we arrived. We were later told to heck out find a different hotel and leave. The staff weren't helpful at all since there was a big group checking in she didn't care about us

Decent price. Good clean room. Noise from the highway kept me up. $18 for self-parking seems steep for Houston. Dining options at the hotel were mediocre.

the location of hotel is good. looks clean from outside. May be good staff..didn't interact much. ample parking available. the carpet was all wet near the AC and window area. we couldn't look out of the window and can't go near it because of all wet ness. bad smell in the room because of water getting soaked in the carpet. even after changing room the other one had same smell. elevator wasn't working. had to carry all our stuff plus kid in carseat through stairs. bathroom door was jammed. had to pull and push it very hard bathtub is too slippery.

Noting, the hotel is in remodelation not have sufficient parking space, the door keys not working, very bad personal, no restaurant, bad bad bad. Noting, the hotel is in remodelation not have sufficient parking space, the door keys not working, very bad personal, no restaurant, bad bad bad.

Fire alarm went off from 1:30 to 2:44 in the morning, no one from Candlewood informed guests of what was going on, was it safe to return to rooms. Room wasn't clean when I went in and was informed it would not be serviced until after I left. Staff was clearly there for a paycheck only.

Reserved two deluxe rooms, but they onyl had one available. Management was not very on top of having rooms ready for the night and this was at 4:00 pm. Also, Candlewood has these energy saving cooling units, which don't immediately turn on or off when you adjust them. Plus they have motiont sensors, so if you are not in the room they turn off. That in itself was annoying enough for me not to want to stay there again.

Facilities are ancient, haven't been updated in at least 20 years. Carpet, flooring, furnishings are all aged and show it. Bathtub is yellowed from age, and the floor is also coming up at the edges. The back side of the hotel looks like a divey cheap truckstop motel.

Great location, close to almost everything. The staff were pleasant and competent. The room was clean and quiet -- although the A/C sometimes made a strange harmonic sound that was disturbing. Things started off with me getting a smoking room, they said there were no more non-smoking rooms available (even though that's what I reserved. The property is getting pretty long in the tooth and looks rather run down.

It was an OK hotel