Would you like to save as your currency permanently or for this visit only?
convenient expensive and had to pay $18 for parking!
Toyota Center was an easy walk accross the street; complimentary shuttle to restaurants in the downtown area not as easy to check in if you were not using valet parking
The location and proximity to MDAnderson Cancer Hospital was ok, less than 15 minutes to drive there. The decor, though older, was nice too. There was a full size gingerbread house in the lobby, all edible, which we thought was really cool too. Reading online that this hotel had a remodel in 2011, I wasn't expecting it to be perfect and pristine, but it was even less than I expected. The carpets coming off the elevator to our floor were stained and looked dirty. Entering the room, everything looked ok, but there was a definite smell to the room. Not overpowering, but not good either. Kind of musty/humid/moldy smelling. The tv was on a dresser not facing the bed, or any of the chairs in the room, so I'm not sure how one is supposed to view it. We were there for one night before our appointment at the MDAnderson Cancer Center, and though we will be making many trips there over the next few years, I'm not sure we will stay at this hotel again. For the price ($156 after taxes), I was expecting better.
Gorgeous inside and out. Staff was professional and courteous . Hilton Americas is the best of the best. Short stay.
Location to the Toyota center. Being within walking distance. We also loved the free shuttle, the drivers were both grate. Needs more smoking rooms.
The staff was fantastic and they all seemed like they enjoyed working there. First class the whole way!
The pleasantness of the staff No informal cafe. Some across the street, but not in the hotel. Hotel restaurant excellent but expensive and only other choice was on the roof at the pool.
Excellent bed & shower. What else do you need...? A/C in the bed room is a little bit noisy. I had to shut it off.
Excellent service standards
I liked that the staff seemed to really care each and I every time I had a need, even for my puppy ! Thanks for a great stay.
Good breakfast and happy hour. I did not like that they charged me two times for my stay. When I called I was told I would be refunded and the manager would call me and they still have not called me back or contacted me about refunding my money. This was seven days ago. I will update this when I get my refund
Our room was very comfortable and clean. The staff was very helpful. We like the fact that we could park our car and use the shuttle service to get to all the places downtown we wanted to go. We will use this hotel again for our needs visit. We like the fact that we could park our car and use the shuttle service to get to all the places downtown we wanted to go. We will use this hotel again for our needs visit.
Breakfast. Manager's evening food / drink. Room.
I didn't like the fact that there was no self parking. There was only valet parking for 28 dollars a night plus tax. Online it shows there is self parking.
Dallas street was closed so we couldn't park at the hotel, not knowing downtown this was a big inconvenience.
Everyone who worked there went out of their way to be friendly and helpful.
Right in downtown Houston valet parking My bathroom had a leaky toilet so we woke up in the morning to a puddle of water around the toilet floor which wasn't a big bother for us since we were checking out that afternoon.
The suite room was a nice layout. The valet parking was a complete disaster.
I love the marriot brand. Love the Springhill suites especially. The layout i prefer is always a guarantee when booking with them. Very clean and comfortable. Valet a little pricey. Did not end up leaving my car overnight so they charged me daily rate instead of over night rate. Although my car was literally parked to drop off my bags and change and then again to get my bags the next morning. So probably a combined hour of parking. But they were all really nice and helpful in changing it from the overnight rate to the daily rate.
This isn't a bad hotel, but there are much nicer hotels that cost less than the $* I paid for it. The room (suite) was spacious and there is a nice room service selection. It is located across the street from the downtown police station, so I frequently heard sirens during the night.
Every thing was awesome. I always stay here when I come to Houston...
Will stay there on gameday from now on. Great rooms and staff. Close to everything.
This was a very clean facility. The continental breakfast was a great supplement to our stay.
The hotel was an older hotel in the heart of downtown. Overall, the hotel met my needs. The bathroom did not have a toilet paper holder and there was a hole in the wall where it was supposed to be. The bathroom appearance was run down and dirty looking. It probably was clean but just didn't look it. The breakfast, on the otherhand, was fabulous. That was one of the best breakfast self serve I have ever had at any hotel. they served all kinds of hot food items and there was quite a spread. The staff was friendly but a little slow in processing our registration.
We were in town for wedding. The people at the front desk were great with directions and making my family feel welcomed. I was surprised when I got to my room because it was extremely large and had a full kitchen. I was able to prepare meals for my children and save money because of the refrigerator and the breakfast buffet. I will definitely return to the hotel for any future trips to Houston.
We were in the midst of a major household move with lots of luggage during our stay. The staff was very helpful in moving our things to the suite. We had plenty of space and having the kitchen is a major plus when we are traveling.
The friendly and helpful staff were always able to answer our questions. They have a computer in the lobby with free internet and you can even print for free, which is convenient. They sell toiletries and food which is great because not much is open in downtown Houston on weekends. My ''studio'' room had a full kitchen-- great for being able to store and reheat leftovers. This hotel would be great for a business trip so you don't have to eat out and spend a lot every day. The only downside: valet parking is expensive, about $22/day, which can add up quickly.
Shared two 2-bedroom suites among six people and got great rates. Rooms were each like a small apt with kitchens and a bathroom in each bedroom. Service was excellent and the hot and cold buffet breakfast was great. Parking was valet only but not uncommon for a downtown hotel. Only flaw was pool maintenance going on while we were there; our kids couldn't use the pool.
The showers. Room overall was nice. Everything was enjoyable. That their is no self park. U have no choice but to pay $30 plus tax for valet a day.
We enjoyed the proximity to Minute Maid park, the short walks to most downtown destinations and the hotel bar No microwaves in the rooms
Responsive staff, big clean comfortable room, king bed, four wonderful pillows, fridge, microwave, free bottled water, large flat screen TV, pod coffee maker, powrful well draining shower, comfortable AC, expansive desk with much storage, many charge outlets, huge delicious breakfast of almost any type you wish with bananas and apples to go, three types of warm cookies @ 4PM and later, a kind front desk person who would take the time to print my airline ticket, great maid service! Beautiful clean carpet, wonderful location near everything downtown, very safe feeling neighborhood all at a very fair price. All in all, a GREAT experience! Lighting a little dimmer than I might like.
It was great, very clean and very nice loved the room!
The location to all down town sports teams Ac wasnt working properly in room 425. Staff try to fix but didnt have a spare room that they could move us too. But A for effort though