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Good location. It will be wonderful once 5 blocks of construction are finished in a cute retail and food area nearby. Right now there are sparse entertainment options within walking distance and you really should have steel-toe boots and a hard hat to reach some of them. The room was tiny. It fit just the bed and there was 1 foot between the walls around it. I've never seen such a tiny room. It was difficult to even unpack with 2 people trying to walk in there. 1 person had to be on the bed if another was walking around it. The bed was 2 twin beds pushed together. Relegating you to 1 edge or another.
I loved the gym, plenty of equipment to meet my needs. the lobby was spacious and comfortable. and the staff were friendly and helpful especially the valet parking and concierge. When I upgrade myself and book " Room 1: Superior Room With Kitchenette -Non-Smoking Spacious Room With Queen Bed.." I expect a superior room, not a closet! and instead of a kitchenette there was a tiny refrigerator and a tiny sink. my stay was uncomfortable and disappointing, and I will tell people to save themselves a bad time and avoid booking here.
Asked for receipt to be e-mailed--never got it --bit of a problem since I was supposed to be able to expense this
The suite was ... sweet! Tremendous value for the money: a kitchen, a huge living room, and a bedroom. Club Quarters would also be good for urban family travel, since there's a nice foldout couch in the living room for kids. It's green because of where it is - right where the light rail lines intersect in the center of downtown Houston. No soap in the bathroom, though I'm sure they would have given it to me if I hadn't been too exhausted to ask. It seemed like an oversight, since there was shampoo/conditioner.
walking distance to and from marathon Parking- everything else was great
Location is great! The room I was initially assigned to was extremely small w/ a scetchy view, but the staff was kind enough to switch me w/ no hesitation. Very accommodating front desk. The valet is costly & should be considered in the price w/ room since there's not another option.
Filtered water everywhere, complementary snacks, clean and central location
The staff was great. There was one guy that was very friendly and accommodating. We didn't catch his name but he was shorter and looked maybe Hispanic. Peter was amazing. He was constantly telling us about services the hotel provided that were making our lives easier. The room was beautiful and the perfect size. Our last day we were able to grab a little snack from the lobby on our way out which was nice and exciting for poor college kids. There was one rude front desk attendant that seemed annoyed we wanted to check into our room with her. She also didn't seem to know about how the valet parking worked and we had to wait to get there and validate everything with wonderful Peter. The only weird thing about the room was that it wasn't one big bed. It was two little beds put together, which worked fine for us. But that seems weird considering the hotel is mostly for business people that would be staying alone in a room.
Single traveler for 1 night stay The value is fantastic, the customer service was great, the decor is minimalist lovely. Coffee, tea always available and healthy snacks for an early evening pick me up. I was attending an event at the NRG stadium, and was able to hop on the light rail to get there with ease.
The room was clean and had everything you needed. For the size of the room, we did not expect a microwave or miniature refrigerator so that was a nice surprise. Could not find where to park, but we left our vehicle with the valet.
Nice remodel of the hotel. The room was very spacious. Friendly and fast check in. $25 per night ($27 with tax) for valet parking as only option.
Toyota Center was an easy walk accross the street; complimentary shuttle to restaurants in the downtown area not as easy to check in if you were not using valet parking
Gorgeous inside and out. Staff was professional and courteous . Hilton Americas is the best of the best. Short stay.
convenient expensive and had to pay $18 for parking!
Location to the Toyota center. Being within walking distance. We also loved the free shuttle, the drivers were both grate. Needs more smoking rooms.
The location and proximity to MDAnderson Cancer Hospital was ok, less than 15 minutes to drive there. The decor, though older, was nice too. There was a full size gingerbread house in the lobby, all edible, which we thought was really cool too. Reading online that this hotel had a remodel in 2011, I wasn't expecting it to be perfect and pristine, but it was even less than I expected. The carpets coming off the elevator to our floor were stained and looked dirty. Entering the room, everything looked ok, but there was a definite smell to the room. Not overpowering, but not good either. Kind of musty/humid/moldy smelling. The tv was on a dresser not facing the bed, or any of the chairs in the room, so I'm not sure how one is supposed to view it. We were there for one night before our appointment at the MDAnderson Cancer Center, and though we will be making many trips there over the next few years, I'm not sure we will stay at this hotel again. For the price ($156 after taxes), I was expecting better.
The pleasantness of the staff No informal cafe. Some across the street, but not in the hotel. Hotel restaurant excellent but expensive and only other choice was on the roof at the pool.
I liked that the staff seemed to really care each and I every time I had a need, even for my puppy ! Thanks for a great stay.
Excellent bed & shower. What else do you need...? A/C in the bed room is a little bit noisy. I had to shut it off.
Excellent service standards
The staff was fantastic and they all seemed like they enjoyed working there. First class the whole way!
Very clean Comfortable Nice Expensive parking
Daughter and husband loved the Milk and Cookies Happy Hour every night! Breakfast was very good too! The pool was perfect for my 4 year old because it is only 3 feet deep and not very big at all. A little disappointing.
I loved the atmosphere, decorations, the view from the pool was amazing, the room was clean and comfortable. The valet were super friendly and helpful. The staff inside seemed a bit on edge from the double weddings in the restaurant, clerk told us we could order at the bar tender stand downstairs and the bartender seemed offended and said she's a liar, it's room service only that night. I was not fond of the prices for waffles and french toast on the menu, seemed an awful high price for such a simple food. The view from my room was construction and graffiti ' ed windows on the building next to us.
Beautiful hotel in a wonderful area of downtown. We were able to walk everywhere. We did love the roof top pool as well. Amazing view of downtown from above. The main drawback for us is that there was a wedding the night we stayed so the bar/pool table area was not available. There was no other good place to hang out at the hotel which was inconvenient for us.
location close to Minute Maid park. Rooms were nice size, free breakfast buffet was spectacular. Maria and the staff in the kitchen during the breakfast and in assisting in attempting to rectify a mistake made by other staff (see 'What didn't you like'). I called ahead to find out whether I needed to bring our coffee brewer for our own, in room, coffee, and was told they had actual brewers (not those pod-type things). They didn't, and couldn't locate any, and didn't have any answers for how to get what we wanted and what they said they had. They did brew our coffee in their kitchen for us, which was apparently the best they could do. We almost didn't get the early check in they had also promised over the phone; luckily I had the name of the person who granted it, who happened to be the one at the front desk and who initially told us they couldn't check us in early.
I loved my view for the room! I requested a room with a nice view and I was accomadated with a room on the 21st floor! It was also my birthday weekend and they had chocolates and a card waiting for me. Everything was perfection!
Fantastic location - great restaurants, bars and the Wortham theater are all within walking distance. Bed was old, uncomfortable and not worth what we paid for.
Only one coffee serving in our room.
Nicely renovated, bigc ocmfy rooms
Very comfortable rooms. Bathroom is huge. Room service food left a little to be desired.
Johnny at the front desk was spectacular, and was very professional. Gave me recommendations on night life and restaurants. The room was very nice, and the beds were comfortable. The valet was decent. It's about $34 a night after tax for one car, but it is downtown Houston. They are very quick about getting your car ready for you when you call for it. At night we called valet for a cab and went down 10 minutes later and they said it had not arrived yet. My group waited 10 more minutes inside the garage before the valet guy told us to stand on the street and try to get one. What is the point of calling ahead for a cab if they wanted us to go flag one down ourselves. There is no on site self parking, but there is a small private owned parking lot connected to the right of the hotel which is $10/ a day where my friend left his car. Check your bill before you leave!! I was charged an extra $20 dollars for "long distance calls." I didn't realize it was considered long distance to call valet down stairs... They were happy to take it off, but I'm glad I checked it.
Bathroom is huge and comfortable. No icemachine. Had to request ice and tip for each delibvery.
The design of the hotel and the rooms was fabulous. Couldn't have picked a better location. Walking distance to lots of bars and restaurants. We went to the cafe across the street in the morning and everyone was wearing Astros jerseys getting ready to walk to the game.
The pick-up from the downtown bus station to the hotel was sweet. The staff were nice and the room was gorgeous.
Unique hotel. Friendly staff. Love the bar in the lobby. Comfy beds. Great shower. Perfect location. I wish parking was a bit less expensive, or there was a self park option.
Staff were very friendly and helpful. Lounge is very nice. Breakfast at the restaurant was good but quite pricey. Hotel was extremely clean and had very little mold/mildew, which plagues even 4 & 5 star hotels in Houston. The pillows were not great and the restaurant was too expensive for extended business stays (French toast + coffee + OJ + tip = $25).
Location, view No minibar,, no vending machines ,no smoking- but no balconies !!!! I expected a high class, luxury hotel..... I found myself regretting the choice immediately upon arrival in the room... No minibar, (then why did they take a 400 dollar deposit from my card without mentioning it, in addition to my paying the 600 up front for the two days I was staying there.??????!!?..... Which will take a week to be put back on my card...... No soda or vending machines, closest 24 hr place to get snacks is 3 miles away.... They charged me over 60 dollars in overnight parking fees without ever asking me whet make or model or license plate number... I didn't even have a car with me on this trip- staff were condescending and rude about my attempting to address these and other issues..... Don't stay here Houston is big no shortage of alternatives that are not a waste if minry
The hotel seems like it was very nice a few years ago but doesn't feel like it has been kept up to date and doesn't feel clean at all. Our room smelled so much like mildew! The room came with 1 bottle of complimentary water. Every bottle after that you had to purchase, principally speaking I think this is crazy for a hotel room that costs $200 per night! Overall not impressed by this hotel.
Room was clean and comfortable, and the staff was great! I thought the shuttle service was convenient and made our stay more comfortable. Lots of homeless people around the street of hotel, as long as you take the shuttle it doens't really matter.
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The staff was incredibly friendly and the desk chair was really comfortable. Non-valet parking options were difficult to find.
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Awesome hotel I wish I could pick them everytime No snack Machines
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Location Staff were just plain rude
The room, location and even the lobby was beautiful! Yes , the staff was not as polished as i would have expected. Nice nonetheless.
Good location close to George R Brown Parking is about $35 (with tax) per day and the shuttle is seldom available.
Top-quality everything: fixtures, staff, amenities Valet is $$$
Great clean ambience, nice amenities
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Excellent location downtown, close to the rail, Minute Maid, and Discovery Green Park. The front desk lady was quite rude and maybe even discriminatory. Otherwise, the experience was wonderful.
excellent staff! rooms were very comfortable and very clean. We will definitely be back.
Room was nice and comfortable. Accepted our dog. Our room was right above their event center very noisy. They were breaking down tables and being very loud after 10:00 during the week. If you get a high enough floor I guess this would not be a problem. Also getting ice was a bit of a hassle.
Enjoying the vicinity of the hotel to the historical city center I am anxious to be double charged - first on November 8 by hersha Hospitalty Management for the amount of 1 097.85 usd (immediately after arriving to the Hotel) and then by alden Houston 1 047.85 usd 2010-11-16 at 09:17:35 =- may be I misunderstand something, pls explain!
Amazing staff, best valet service I've ever experienced. Very clean hotel. 2 full bathrooms in the room kinda odd but after the first ten minutes you wonder what's wrong with other hotels. Great location four blocks from Minuet Maid Park. Gym is small but has the essentials, got the job done. Great overall experience. No mini fridge in the room was the only draw back. Had to make a bunch of trips to the ice machine, which was on a different floor to keep my daughters pedisure cold.
We were on the 10th floor. It was very quiet and very comfortable. We had everything we needed. We used the shuttle daily and the drivers were all very friendly and professional. It was a pleasure to see them smiling every morning. We were always greeted by the front desk staff every time we stepped off the elevator. The entire hotel was very clean. I would definitely stay there again! The water smelled a little like clay/mud they use in spas for wraps. My skin and hair certainly enjoyed it, but I did feel the need for perfume. Despite this, I would still stay there again.
Interior decorating very interesting. Everything updated. Refreshing look and feel. Very comfortable. The valet parking was brutally expensive.
The hotel was very nice and was at a great location I did not like the fact that there were no curtains and the room was light.
Good breakfast and happy hour. I did not like that they charged me two times for my stay. When I called I was told I would be refunded and the manager would call me and they still have not called me back or contacted me about refunding my money. This was seven days ago. I will update this when I get my refund
Breakfast. Manager's evening food / drink. Room.
Our room was very comfortable and clean. The staff was very helpful. We like the fact that we could park our car and use the shuttle service to get to all the places downtown we wanted to go. We will use this hotel again for our needs visit. We like the fact that we could park our car and use the shuttle service to get to all the places downtown we wanted to go. We will use this hotel again for our needs visit.
The showers. Room overall was nice. Everything was enjoyable. That their is no self park. U have no choice but to pay $30 plus tax for valet a day.
We enjoyed the proximity to Minute Maid park, the short walks to most downtown destinations and the hotel bar No microwaves in the rooms