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Friendly staff Elevators were broken
Comfortable beds, clean rooms, extremely polite staff, just overall a great experience Nothing that was the hotels fault. It was a loud weekend because of motorcycles, but other wise it was a great experience.
Value and location Elevators were a bit noises and bathroom was small
Our Room with a city view was beautiful. The bed was comfortable. It seems to be a clean facility/property. The location was great in accordance to the venue we were to attend. The Staff was attentive & courteous. I actually wish we could have stayed longer to see some of the cities history and sights. The Room was Kind of "Pricey"........ A few minor maintenance issues could soon need tending too...... The windows were sludgy/foggy. I was told during my booking that garage parking was included, but when we arrived, there was a $25 per night parking fee.
Nice and clean hotel. Rooms were small, and the bed was comfortable. I would recommend a stay here.
Friendly staff the best staff is Breyona Johnson Dirty bathrooms
It is a great location and could easily walk to restaurants, bars and the mall. The elevators were not great and the number it showed did not always match the floor you were on. The food at the restaurant hotel was not very good.
The staff was great and the beds very comfortable. Great location, especially for the price! Small thing, I wish the pool was indoors.
Close to everything. We walked to dinner and a blues bar. Great view. Didn't get a chance to go to roof top bar but it looked appealing
Staff, beds, shower head and view Common space, gym, pool deck, parking lot
Rooms were clean and nicely appointed. Convenient location in center of Indy if you need a location to walk from. Elevators were extremely noisy, If you are going to stay here, I would suggest a room as far away from the elevators as possible as they ROAR as they pass the floor each time - sound like a jet taking off - there are 4 elevators too...
quiet. Honestly the bed comforters had stains on it and it was gross. There were no robes in the room, bathroom towels so small and thin, hotel food was not good...
Our room was very spacious and the hotel was in a great location (close to shops, restaurants, etc). The beds were comfortable and everything was squeaky clean! This hotel was a bit expensive (but was nice) and there wasn't a shuttle to and from the airport. The cab fare was about $30 plus tip.
Very nice spacious room. It was clean and comfortable. I was charged 34 dollars to park in the connected garage, but was not told that it cost anything.
Centered in downtown, everything is within reach from this hotel. Great hotel and staff.
The room and bathroom were very spacious and the location was great. My son left his stuffed animal there and the housekeeping staff was great! They overnighted it to us the next business day. All the staff was courteous and helpful.
Staff was very busy that weekend. Hotel seemed a bit understaffed. Not as friendly/helpful as I would have expected.
Front desk staff was fantastic. I left my Ipad in the car that was valet parked and they retrieved it in a flash! Connor, the valet supervisor, gave excellent directions for walking to Mass Ave. and was very cordial. Room was very quiet and the bed was so comfortable. Would absolutely return to this hotel!!
The staff was great. They helped us plan our night when plans were changed and they gave us amazing advice. One reason I picked this hotel was to enjoy the pool and it was closed for cleaning.
old fashioned, elegant, good breakfasts, very kind and helpful personnel, very good localization dirty windows, windows can not be opened, noisy air conditioning
Great to be within blocks of all the activities on monument Square. All employees were very nice and accommodating.
The air conditioning in my room went all the way down to 50 degrees, which was definitely the highlight of my stay.
Great location, right next to Monument Circle and in the midst of restaurants and shopping. Hotel and room were very nice and very clean. Breakfast buffet was excellent (does not necessarily come with every room, but came with our reservation through Booking.com). Pool was nice, but small.
i enjoyed the hotel thought it to be a little pricey but was right down town beautiful city large rooms great beds free internet parking not connected to hotel slow room service
Location in downtown Indianapolis wa excellent
the hotel charged my credit card for the stay when i had already been charged by the online booking service and the hotel also charged the online booking service and i have yet to get assistance resolving the matter. i talked to two different people who have told me two different things. When i asked for a copy of my receipt they sent me a blank receipt. When i checked out, i was told the total charge to my card and then told "oh, i wasn't supposed to tell you that". They had asked me to pay again, saying my credit card was declined. When i got home, my credit card statement said otherwise.
They turned off the water while I was brushing my teeth in the morning, so I could not rinse my mouth. They said the water would be off all day. As a result, I was forced to leave them a present in the toilet.
We liked the friendly staff from the minute we walked into the lobby- everyone was very helpful! The hotel was within walking distance of everything we wanted to see and do! Fabulous weekend!! We never did get the comfort beds to work but slept ok anyway!
The location was great A couple of mornings, coffee in the lobby was left over from the night before
Location Had no hot water but they are refunding our stay. Things happen not the end of the world. Would stay there again.
This hotel was really lovely to stay in, the rooms were very comfortable and the staff welcoming and friendly. The breakfast was rather 'disposable' - no real cutlery or plates, but this was a minor complaint. The food was great and included in the room price.
The location was fantastic, right in the centre of indianapolis, and right next to Centre Circle. The business room was terrific for accessing webmail.
The friendliness and helpfulness of the staff, clean cozy room, valet parking was convenient. No, other than I wish I could have stayed longer!
Location was great
It is right in the center, very easy access,
The only part I liked was the staff and location. The room was cold...no heat. 2 lights were out in the room at check in...another was falling out of the ceiling. The view from our room was nice...but the window had face prints all over it n I told my daughter not to touch it. The shower had hair in it at check in. I had to ask for toilet tissue because it was not refilled during cleaning. Everytime we went to the pool we had to ask for more towels...and sometimes they weren't received before we were done swimming. I am a single mom and we were there for 4 days...the staff was very helpful...but the hotel was not at all what I expected.
I really liked the layout of the room and the easy access to all the shopping and entertainment.
The staff was wonderful and went out of their way to make our trip enjoyable. I would especially like to thank Shelley Maher - she went completly out of her way to help us and make sure we had one of the larger rooms for our anniversary. She even sent me info. on the places nearby that were having a Thanksgiving meal - it is people like Shelley that will make us return and tell everyone to stay at Embassy Suites. We had been approved for an early check-in and were even an hour later than we had asked. However, when we arrived from our 2.5 hour road trip on Thanksgiving the room was still not ready for 2 hours after we had arrived. Being that it was Thanksgiving and everything was closed or booked, there really wasn't anyplace for us to go. It would have been nice if they would have been able to get the room ready a bit sooner.
Old hotel!!! The location was perfect in downtown, but the hotel was under construction, broken tile in the lobby, primer on the walls, small check in area, etc.l Worst part was their air system only does heat or AC based on the outside weather. Our room was 80 the entire weekend. Parking garage is terrible. Do not take large vehicle in garage. I would not recommend.
Very good locatin.
The Hotel staff are very courteous and helpful. We needed directions and the personnel at the front desk were very obliging, We came to Indy to ride our bikes on the Monon Trail so the location of the Hotel was good, the trail starts on 10th street. It was our second trip to your Hotele but not our last, let your employees know they do a excellent job.
This was a great hotel; wonderful service with a great downtown location. You're within walking distance of great restaurants, Circle City Mall, Convention Center and Lucas Oil Stadium. The staff was extremely helpful. We will return again.
convenient location and nice room one elevator was out of service, which led to delays getting to and from room
The heating system was bad. My heat never came on. I understand all the construction, but cleanliness can still be maintained. The elevators were filthy and being used by staff, construction crew and equipment movement. The entrance from the garage was so filthy it reminded me of being in New York. First impressions are everything. I'm sure once all the renovations are complete it be be amazing again.
Staff, location (walking distance to the fieldhouse! Elevator was tiny! We were lucky to get four (without luggage) into the elevator.
Rates were lower than other downtown hotels like Westin, Mariott etc., Also the availability of a $5 taxi to go downtown Pet friendly hotel: though I didn't see any guests with dogs/cats, the rooms had the smell of pets,
It was convenient to everything downtown They still need to keep updating the rooms and the hotel and elevators
The hotel is in a great location and our room was clean and comfortable. Very friendly staff. The wifi didn't reach to our room and the overflow parking was in an inconvenient location.
The staff were outstanding. Literally everyone I interacted with was beyond helpful and welcoming. I cannot express enough how accommodating the front desk was and how hard working the cleaning staff were. The bed was comfortable and the room was spacious. The biggest issue was that our heater in the bedroom was not working properly. It was either on high heat or off. This resulted in us having to turn it on/off several times throughout the night to maintain a reasonable temperature. This was not pleasant when having a newborn with us in the room. There was also a huge hole in the wall by the toilet that was covered with a door that doesn't shut. Also, the juice being "out of order" for our whole stay as in convenient.
Comfortable beds and clean. Terrific location. All the soda and juice machines (vending) were out of order and the juice machines at breakfast were as well. Not a drink to be had. Staff should have gotten individual water and juice and provided esp after the high rate of football weekend.
Staff were *very* helpful and pleasant. They went the extra mile to make sure my trip went smoothly even after my airline didn't. The room was clean and I had a great stay.
I loved the Inn. I would recommend calling a few days in advance to go over the check-in procedures. I stayed in Room 6 and it was very nice! Brunch at Henry's was also terrific.
We stayed just to get away & to celebrate my fiancées birthday. We thoroughly enjoyed the Inn. It was only a short walk to Mass Ave where there are numerous choices to eat and enjoy a frosty adult beverage, which was our plan to celebrate the day!
This is a beautifully restored structure bathed in old world opulence. The staff were very very informative and inviting, including the doorman who very politely and professionally requested I remove my hat. the physical location on the square was nice and convenient for foot commutes. I should have read beyond the description of the building before making a buying decision. We were in town on business. I didn't realize this is foremost a private club, and as would be expected, has most of the rules and pretentiousness associated with such an establishment. Not a bad thing, just didn't fit with the purpose of our stay. Condition of the room was so-so, broken lamp, uncomfortable shower, no water pressure. We weren't able to dine on site due to dress code which was unfortunate.
The location was amazing. My King Delux matched expectations and the facilities were in good condition. I didn't encounter any of the issues with outdated plumbing, silly addenda, etc. It was a very nice place for $80/night - I'm looking forward to staying again. There was a hiccup in pulling my reservation over - but the staff took care of it. The exterior door is locked at night. You have to dress at a certain level to gain access to some areas of the building - which I didn't plan for. Overall minor things.