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Staff The basic rooms
Good location. Greatly in need of many updates. Extremely outdated property.
Location was great. Had a lot of facilities. Good restaurants. Little dated. And very huge. Felt empty.
Our suite was very nice. Bedding and bathroom were both very clean and fresh.View was great - we could see the city and the river from our vantage point. The room had a nice bar area with refrigerator, however we had to ask for extra glasses. There was a stain on one of the chairs, a light bulb was out, and we only had one drinking glass in room. However, they replaced the light bulb promptly and brought us extra glasses when we asked.
The hotel was very nice and the staff even nicer. It's location and views are great. Downtown Louisville has an eclectic selection of restaurants and bars as well as different museums within easy walking distance if you choose to explore. If not, there are several bars and eating places there at the hotel. We parked the car when we got there and only had to get back in it once when we went to Churchill Downs. We will stay again if our travels take us back to Louisville. The prices for some of the casual food places was too high. $2.65 for a large coffee at the walk up Thelma's and $16 per person at the Magnolia Cafe for an ordinary breakfast buffet is a bit much.
I love the Galt House hotel in general. Being from Lousiville, is is nearly iconic. The location overlooking the waterfront and the river is amazing. The beds, super comfortable and we really enjoy the Restaourant, Rivue, for a romantic dinner. The hotel is dated, has a dirty appearance in parts and when we stayed, there was an almost mildew like smell on the floor. Staff are average at best relative touchstones service. 2 examples, upon check in there was a line of at least 20 people. There were 5 staff checking in people. While I was waiting and finally reached the front of the line, one desk attendant finished up and I anticipated being called over. Instead, he proceeded to "flirt," with a young lady who was being checked in by the attendant next to him, asking if she was here for business or pleasure. WHen she informed him she was there with a bachelorette party he proceeded to give her all sorts of advice about where to go, etc. Not saying THAT is necessarily poor service, but, the attendant checking in the young lady could have provided that service, while he moved on to the next guest in line. Instead I waited for the NEXT person to finish and call me over. Second example, I went to the car to retrieve an item and my wife had asked me to track down a bottle of water on my way back. We were in the Rivue tower and I stopped at the desk by the elevators to ask about a bottle of water and where I could get one. The attendant at the desk was attempting to do something with her phone, be ever acknowledged me when I approached. I then stated, "excuse me," in a normal tone and the attendant never responded. I repeated, "excuse me," a second time , but a bit louder in case, perhaps she did nothear me. Again, no response. So a third time I announced myself, this time a little louder, perhaps a bit irritated. Finally she acknowledged me, without making eye contact, simply stating, "can I help you?" While continue to look down and "fiddle," with her phone. I asked my question she simply replied? "What floor are you on?" I told her, she replied, "vending machine is your best bet." Never once looked up.
It was within walking distance to all the major attractions. The AC units in the room were extremely loud, sounded like a percussion band coming through our room each time it turned on. Also, the walls aren't very think and can hear every word your neighbors speak.
Stayed the night for an event at yum center. It was very. Ice to have access to event from hotel skywalk I like a softer mattress. But it didn't really effect my slumber lol.
The hotel was in a great location Everytime I asked someone working there a question, they either didn't know or wouldn't help.
Comfy bed Room smelled musty
We will not be staying at your hotel again. On Saturday, August 6, 2016 we traveled to Louisville to exchange our granddaughter with her mother. When we arrived, there was nowhere to park, so we had to park in the parking garage, which we had to pay for. My husband went to check in while I was left to entertain our granddaughter. He informed me there was a line, of people, out the door, waiting to check in and would be approximately two hours before he would be able to check in. After 45 minutes, I asked my husband how much longer did he anticipate the wait will be. He told me the line was still very long, no employee had bothered to inform the guests of what the problem was or why it was taking so long and he estimated it would be at least another 45 minutes or longer before it would be his turn. At that point, I called the Galt House reservations and requested to cancel our reservation. I was told there was no way I could cancel and get and not be charged as the reservation was for that day. When I explained how long my husband had been waiting to check in, and how much longer he would have to wait, while I was trying to keep a child calm, the attitude was "Oh well, too bad" there's nothing I can do for you. At that point, I contacted my husband and told him to get out of line, we were leaving, we would find another hotel, which we did. I will now be charged for two hotels because of the inefficiency and obvious lack of respect for guests. This is not the only hotel in that town, and I’m sure there were others who left that ridiculous situation and were willing to pay the price of checking in to a hotel where there wasn’t a two hour wait. Because of your inefficiency, you lost nothing - we lost the cost of an unused hotel room and parking fee! Mary
It was a beautiful hotel at a great location! Loves of things for guests, the pool, gym, and if you want to eat there they had great options. It was a safe area and the view was amazing! We were close to a lot of fun downtown things and we felt comfortable leaving a car parked in the garage. My family had never been to Louisville ever and the location of the hotel was easy to find but it was a very confusing check in process for us! There was so much going on and so many people on a very small area it was very congested! Also when we booked I looked for "Free Parking" hotels and tgis one came up so I assumed parking would be free and it wasn't.
The basic room appeared recently renovated and was borderline luxurious, depending on your definition of luxury. Definitely highly comfortable. High-end bathroom, bed and bedding were marvelous, the robe is a welcome touch. Stayed Fri-Sun, there was a lot going on in and around the hotel. I was pleasantly surprised at how the noises disappeared once my room door closed. The complimentary Wifi was more than sufficient for my needs without having to upgrade, and was trouble-free. Nice to see a hotel that's recognized by 2016 that a couple of USB charging ports on the nightstand might be handy; I didn't have to take my wall charger out of my bag. There's a room safe big enough for a 13" laptop (but not a 15") and the safe has a 110V outlet inside the door, nice. Huge flatscreen with great sound. Room keys are chips, not mag swipe, so you can unlock the door without taking the key out of your wallet. The elevator might leave your stomach in the lobby when you're going up ;) Parking was advertised at $13 but ended up being only $10; there's no integration with the room key though so you have to keep up with your ticket. This hotel is connected to the Louie Link enclosed walkway that runs from Galt House and KFC Yum Center at the north to Fourth St Live at the south. And the staff is great! Highly recommended. Thanks!
Gorgeous and historical!
Perfect atmosphere with tremendous service. Really hated to leave.
Wonderful lobby bar and a beautiful old grand hotel. My new go to for Louisville Only had an issue with one server but I feel I only noticed it because the rest of the service was so fabulous
Beautiful atmosphere, excellent staff. The ac in our room was not effective and the room was very hot. There was a large group of high school students who were very loud and took over the lobby at one point. I would think that booking large groups of children would not be common place in this hotel as it appeals mainly to adults and the noise from kids works against the atmosphere.
Our stay at the Brown Hotel was exceptional. Great location to all attractions and site seeing. The hotel was very nice, clean, and spacious. The staff was very friendly and helpful. Overall we were very pleased with our stay at the Brown. Our only dislike may not be a problem with others. The bed was too soft. We are use to a more firm mattress. Didn't sleep well and woke up with a backache. The bed was just too plush us.
need more updates with carpeting - or better cleaning service
Staff is nice and does its best to be helpful Hotel is badly in need of a refresh. My room was tired, carpet had stains. Quality is really variable.
No refrigerator or microwave in room was inconvenient.
Our experience overall was great...but I don't feel it was anything over the top for the type of property that it is and rate that we paid per night. The location was good...and many of the staff members were very hospitable and kind.. James in in-house reservations was wonderful, as I called to reconfirm our reservation, note our preferences and that it was Anniversary and he blocked us accordingly. Evan and Amanda were truly welcoming at check-in. Colin our Bellman/Valet was very personable and always gave great recommendations. Shamaya in housekeeping was so very friendly and welcoming...always offering us chocolates which was a sweet touch!! There are a few items that we didn't truly enjoy during our stay... I called in and noted it was our Anniversary during our stay and honestly expected some type of acknowledgement during our time there...and there was nothing. In past stays at luxury properties they have at the least mentioned it during check-in...and then at times upgraded us or even sent a little something with a card up to the room. I felt this was a missed opportunity to WOW!!! The mattresses are definitely an item that should be replaced...as they seemed older and were quite uncomfortable. We opted to reserve a room on the Club Floor to take advantage of inclusions...which we had higher expectations for the Club Lounge. As both food offerings for both "happy hour" and breakfast were very repetitive and seemed "cheap"/low-quality. With staying at a luxury property that boasts a talented culinary team we expected higher quality and more variety.
Room was poorly appointed for the cost. No fan in the bathrooms. Doors are lightweight and thin, as are the walls. Room size was rather small. There is a Hampton Inn nearby that offers a much better value for a lower price point. That will be our go-to spot for future trips to Louisville.
The architecture Being charged for parking
The staff was superb. Service was impeccable. The facilities were very clean. The beds were comfortable. We enjoyed every aspect of the Brown Hotel. A hot brown for breakfast at the J. Graham's Cafe was the perfect ending to our stay. Loved it! The only thing that I did not like was the fact that we could not go into the clubhouse because we were not a member.
The location is good. The room was dirty and we couldn't get them to come clean it. They said they were busy. The maid would knock very early then we asked her to come back later and she never did. The manager was very rude when we asked about the cleanliness. There wasn't enough hot water at all. It was very disappointing especially considering the price for our two dad there.
Overall our stay was good. The room and hotel were very clean and the beds comfortable. The location would have been great for going out (which is why we selected it) had we had the time, but didn't work this time around for us. The only downside for this hotel is the shower. My husband had a difficult time since he he is over 6 feet tall and the shower head was for people closer to 5 1/2 feet or shorter. The pressure was also barely there and quite noisy from I think trying to get the pressure.
Whirpool was unbelievably dirty, ypi cpuld scrape the dirt off the tiles, water was brown n smelled horribly warer was also warm not proper hot tub temperature, swimming pool floor was filthy as well, very disappointed and dissatisfied especially for the money I paid.
elegant rooms and comfortable bedding great location room was a bit small but adequate and room near elevator had lots of hall noise
That the internet was not included. The room was not cleaned till 1:30 in the afternoon. The front carpet outside the hotel was dirty. The rooms were very small.
The staff is great. The historic nature of the hotel is impressive. Location is central and steps from restaurants and entertainment. Bed was comfortable. The room and bathroom were small. Furniture was basic hotel-grade as were the linens and towels. Shower curtain was flimsy and frayed. The room was pretty, but there was nothing luxury or high-end about it. It was a very standard grade hotel room for the price.
Need to have free Internet. It's 2015
The staff was very helpful and friendly. The room was clean and comfortable. The parking garage was hard to get to.
Room is high end modern and clean. Love the hotel amenities. Work out room is great as well. Just tops all around.
Space in room, museum, pleasantness and helpfulness of staff
The staff was very friendly and service oriented. The king bed was super comfortable. Not your standard hotel! Look forward to coming back.
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restaurant was superb. staff was well trained and attentive. art museum concept was very unique.
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location, comfortable mattress small beds
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I love the character and the vibe that the hotel has, very cool. Nope.
The location is the best feature
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Good, centralized location. Walkable city. Lots to see and do. The hotel staff was very helpful and knowledgeable. Room was well appointed with plenty of outlets for charging electronics. Breakfast was well stocked and with a good assortment of food from which to choose. Pool was clean, exercise room had purvey of options from which to choose. Even on the eighth and highest floor, the street noise (esp frequent sirens, fire trucks, etc) was loud. We were traveling with expensive medication that required refrigeration (not freezing) and were aghast to find the water bottle in the fridge frozen solid in the morning. Even after turning the controls all the way down, the temperature was still enough to freeze water overnight e next day. The tub drained very slowly and the toilet seats are the cheap kind that slip across the rim of the toilet, leaving one feeling off-centered when seated. The shampoo 'samples' are in such small bottles that it's nearly impossible to get much out (particularly given that there's not that much in there to begin with).
Traveled with my teenage daughter. The hotel was centrally located and 3 blocks walking distance from 4th Street. The free breakfast was ample and we felt very safe. Room was clean and comfortable. Staff was very friendly too! 1. There was a parking charge which wasn't noted when I booked. Chose this hotel because I like to park myself (and thought it was free) vs paying valet most other places. If I had known of the fee I would have just gone somewhere else and paid valet. 2. Bathroom - No fan in the bathroom made it a hot steamy mess. Also the tub drained so slowly it filled up during the shower. I'm surprised no one cleaning the shower noticed/reported the slow drain.
Great location & quality without paying through the nose. Rude guests on our floor, nothing to do with the hotel or staff!
Staff was very friendly. Lobby was pretty, breakfast was above average for continental type breakfast. Free shuttle to anywhere in downtown area until 11pm. The carpet in the room smelled damp. While the hotel is 'centrally' located, being right in the downtown area, it's not exactly the nicest part of downtown but this is subjective. Also, two drunk guests walked into the elevator, one of them smoking a cigarette on the elevator. Maybe smoking in public areas is acceptable at this hotel but it's definitely not something I was accustomed to encountering. Overall, I wasn't super satisfied with the hotel.
Impressive breakfast spread
I made the mistake of showing up a day early for my reservation. The hotel staff found me a room anyway. The hotel was clean our room was clean and the staff was very friendly. They do offer breakfast but I didn't get up for that. I did go to a place called Toast on Market for breakfast and it was very good. The location is great. They offer a free shuttle to anyplace downtown but that is something else I did not take advantage of because everything is in walking distance. We only stayed one night but we bounced around downtown Louisville for the entire day and we were able to leave our car parked on the hotel lot for free. Eddie Merlot's Steak and Seafood was a fantastic place to have dinner as well. Great food and great service.
Within walking distance to Yum center, 4th street, and many restaurants. Staff is very friendly, loved the coffee bar, and didn't have a problem getting a late check out. Will stay again! No problems or complaints
Close to 4th Street and downtown Helpful staff
Staff at front desk, cleaning staff and staff in the breakfast area were all very friendly! I travel VERY frequently for business and truly appreciate that the towels I hung up were left there for me to re-use (as suggested by the notice in the bathroom). I would say this only happens 1 out of 10 stays. Usually I get totally new, clean towels even when I hang up my used towels. It's important to me to save energy and other resources and when a hotel advertises its green policies it means a lot when they stick to them. Thanks so much to the housekeeping staff for being environmentally conscious! Hampton Inn continues to be my hotel chain of choice for pleasure and business travel.
Super downtown hotel, excellent service, very modern and contemporary furnishings. My meetings were across the street in the old outdated Selbach Hotel which was full. I am so glad that I chose to stay across the street at the Embassy, so much nicer setting. Thermostat didn't allow the room to get cool enough and the beautiful glass shower allowed water to leak out onto the floor.
Good Location next to 4th Street Live and near to the convention center. Free Shuttle from airport a real plus. Newer hotel in an older building. Bathroom was very large but surprisingly the bedroom area was on the small side. Everyone on staff at the property seemed very nice. Enjoyed the hot breakfast and happy hour. Housekeeping was not so good. Coffee rings on counter remained through my stay never wiped up. Returned to my room one day at 5 PM to find the room was never made up so the next day I called to housekeeping to make sure my room would be cleaned before my 5 PM return only to come back to an untouched room. Very disappointing. Blackout drapes extremely hard to open or close. Had to call maintenance and the pull rod fell off one time. Maintenance said these drapes have been a constant problem.
The front desk staff knew what they were doing. They answered all questions with a smile and what they said was a fact. The valets went over the top to accommodate our special requests and there were several. If you want to stay near 4th Street Live. This is the place. The free breakfast was great and the happy hour was too. Stay here when in Louisville. I know I will again. I did not meet a single employee who was not friendly and professional. Well done all.
The hotel was newly finished and was beautiful. The location was centralize and idea for activities in the downtown area. I travel often and regularly stay in a variety of hotels which fall into this category (many of them are also Embassy Suites.) However, In my many years of travel I have never found a larger group of rude, dismissive, and unprofessional employees then those of Embassy Suites in Downtown Louisville. Not until my recent visit to this hotel, was I ever given the impression that a hotel staff was intentionally trying to NOT be accommodating and/or helpful. It interesting that a team in the service industry, would seeming go out of their way to do this. This is also rather disappointing, considering that I paid almost $700.00 for two room and a 1 night stay. I would think for that price I should NOT have a "supervisor" raise his voice to me, then publicly shame me for booking through a 3rd party booking site (apparently this makes you a second class citizen and justifies them treating you poorly,) and then proceed to scream at me "what do you want me to do about it." Please keep in mind that this was in front of my friends and about 20 stranger in the lobby, oh and 10 other employees of the hotel... Classy! All of this stemming from their in ability to accommodate the simple request of adjoining rooms. Also keep in mind that I had called this hotel several times in the days prior to my check-in and spoke to a variety of people regarding this. All of whom told me different things - everything from "sure, no problem," to "I've added a note..., "or call back on this day and tell them to..." Also during this train wreck of an experience, I had two employees who couldn't even find my reservation, one of which did everything but call me a liar. However, he did manage to rather blatantly imply that I didn't really have a reservation and that I must have either made a mistake, or was making it up to pull one over on them....are you kidding me?!? As it turns out, the only reason they couldn't find my reservation was because the employees didn't understand that if you are trying to pull up a booking from a later date, you have to change the date of your search to that day and not the current date... Sounds rather basic... Of course, I can't blame those employees - clearly they were poorly trained! In short - unless you want to be verbally abused by the staff and be made to feel bad because you only spent $700 on your room(s) instead of $750, this is not the place for you.
cleanliness. Top quality feel. Felt like we were at a much more costly hotel No pool area.
The hotel was clean and provided everything we needed. The staff was incredibly friendly and helpful. The location is perfect - walking distance from museums, restaurants, and distilleries. We were very pleased with our stay. Highly recommended!!
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Staff was extremely friendly and helpful, room was meticulously clean, and it's a great downtown location within walking distance of everything N/A
Unique, unlike most other hotels. Fresh, fun, & vibrant!
Everything!!!! Loved this place!
Rooms were clean and well-designed. Great restaurant and bar! Convenient parking in deck across the street (for extra cost). Great hotel for the price! No Diet Coke in stock. Only Coke Zero. That's the only negative, which isn't that big a deal.
This hotel is fresh and stylish and smack downtown where anyone would want to be! Friendly staff. Great amenities. Super secure. Rooms are attractive and very quiet. Never heard our neighbors or anyone passing in the hall. Hip and happening.
Customer service was 5 star! Hotel employee at the front desk, is five star! Your hotel is amazing! Stay wasn't long enough. Next time - 2 nights!
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8 Up is a wonderful place to dine. The weather being nice- the roof top dining & drinks outside was fantastic
Very friendly and helpful staff at reception. 8Up understaffed on weekend nights.
Good location. Not far from the convention center. Rooftop restaurant/bar was decent but overpriced. Wish there was a pool. They had a partnership with the YMCA closeby but that is not convenient for a business trip.
If you're only staying for one night this hotel is a must. It is right downtown and close to everything. The beds are comfortable and room was huge. They had an open balcony so we got upgraded to that room. Short walk to the river or Louisville slugger museum or take the trolly to 4th Street Live! A little expensive but if only staying one night and want to see as much Louisville as possible this hotel is a must.
Ideal location. Should have a free breakfast option.
It was all that you expect from a econo lodge, friendly staff, clean rooms and right in the heart of the city, the only downfall is the breakfast, however it's the se at all of these hotels. Two types of raisin bran and some different bread products. That being said I recommend this hotel to all. Thanks econolodge Louisville for a good nights stay at a good price.
It's within walking distance of most things you might like to see in Louisville. We paid up-front for our reservation so we were committed to staying here. When we arrived, we were informed that we had to pay an extra $5.00 for parking. The mgr collected the money but did not give a receipt. This was in the off season. The hotel was less than half full. We just feel that we were robbed of $5.00. The only good part is they didn't use a gun during the robbery.
A nice hotel especially for its location. Breakfast wasn't anything special. Mainly just bagels and oatmeal. I did see ants crawling on the wall once.
The location was very close to 4th street live and was walking distance to most attractions downtown. The toilets leaked around the bottom and almost flooded the bathroom
It's close to 4th st Didn't feel safe at night, do not walk around at night. Just take a cab or drive.
Rooms were updated and nicer than I thought they would be