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Good location. Greatly in need of many updates. Extremely outdated property.
Location was great. Had a lot of facilities. Good restaurants. Little dated. And very huge. Felt empty.
Stayed the night for an event at yum center. It was very. Ice to have access to event from hotel skywalk I like a softer mattress. But it didn't really effect my slumber lol.
Staff The basic rooms
The hotel was in a great location Everytime I asked someone working there a question, they either didn't know or wouldn't help.
Fish in the bar Stains on the bed and the water pressure was really low in the shower
It was a beautiful hotel at a great location! Loves of things for guests, the pool, gym, and if you want to eat there they had great options. It was a safe area and the view was amazing! We were close to a lot of fun downtown things and we felt comfortable leaving a car parked in the garage. My family had never been to Louisville ever and the location of the hotel was easy to find but it was a very confusing check in process for us! There was so much going on and so many people on a very small area it was very congested! Also when we booked I looked for "Free Parking" hotels and tgis one came up so I assumed parking would be free and it wasn't.
The hotel was very nice and the staff even nicer. It's location and views are great. Downtown Louisville has an eclectic selection of restaurants and bars as well as different museums within easy walking distance if you choose to explore. If not, there are several bars and eating places there at the hotel. We parked the car when we got there and only had to get back in it once when we went to Churchill Downs. We will stay again if our travels take us back to Louisville. The prices for some of the casual food places was too high. $2.65 for a large coffee at the walk up Thelma's and $16 per person at the Magnolia Cafe for an ordinary breakfast buffet is a bit much.
There was an error in my reservation where a third party had booked 2 reservations for me. I was unaware of this until I arrived at the front desk. I spent an hour with the front desk and several hours on the phone with management trying to resolve the issue and they were unwilling to help me in my situation. I was shocked that they were so unwilling to even help a little with the issue. This lack of flexibility really put a bad taste in my mouth and I'll most likely not stay here the next time around.
Comfy bed Room smelled musty
Our suite was very nice. Bedding and bathroom were both very clean and fresh.View was great - we could see the city and the river from our vantage point. The room had a nice bar area with refrigerator, however we had to ask for extra glasses. There was a stain on one of the chairs, a light bulb was out, and we only had one drinking glass in room. However, they replaced the light bulb promptly and brought us extra glasses when we asked.
It was within walking distance to all the major attractions. The AC units in the room were extremely loud, sounded like a percussion band coming through our room each time it turned on. Also, the walls aren't very think and can hear every word your neighbors speak.
This is a awesome hotel in a great location. Staff at the desk were exceptionally friendly and helpful. The room was decorated in a very modern style. There was a 65 inch TV in the room. The hotel also has a restaurant and bar. I ate 3 meals there and the fool was good and preparation was excellent. I would not hesitate to stay there again., Front desk workers, although eager to assist, did not have a good command of the English language. The accents were very heavy, and sometimes I had to ask them 2 or more times to repeat what they said.
location, gym, comfy bed
The noise in the hotel did not stop all night. When I checked out in the morning there was a drunk asleep in front of my door. Not worth it
The basic room appeared recently renovated and was borderline luxurious, depending on your definition of luxury. Definitely highly comfortable. High-end bathroom, bed and bedding were marvelous, the robe is a welcome touch. Stayed Fri-Sun, there was a lot going on in and around the hotel. I was pleasantly surprised at how the noises disappeared once my room door closed. The complimentary Wifi was more than sufficient for my needs without having to upgrade, and was trouble-free. Nice to see a hotel that's recognized by 2016 that a couple of USB charging ports on the nightstand might be handy; I didn't have to take my wall charger out of my bag. There's a room safe big enough for a 13" laptop (but not a 15") and the safe has a 110V outlet inside the door, nice. Huge flatscreen with great sound. Room keys are chips, not mag swipe, so you can unlock the door without taking the key out of your wallet. The elevator might leave your stomach in the lobby when you're going up ;) Parking was advertised at $13 but ended up being only $10; there's no integration with the room key though so you have to keep up with your ticket. This hotel is connected to the Louie Link enclosed walkway that runs from Galt House and KFC Yum Center at the north to Fourth St Live at the south. And the staff is great! Highly recommended. Thanks!
The location is great, right on fourth street. The bed was very comfy and the tv was huge. The bathroom was freezing, and the noise from the late night parties echoed from the lobby right outside the door, made it hard to sleep. Valet was expensive and the pool was alright, kind of small. No hot tub. No free wifi, no breakfast included. For the cost, I expected more.
Overall our stay was good. The room and hotel were very clean and the beds comfortable. The location would have been great for going out (which is why we selected it) had we had the time, but didn't work this time around for us. The only downside for this hotel is the shower. My husband had a difficult time since he he is over 6 feet tall and the shower head was for people closer to 5 1/2 feet or shorter. The pressure was also barely there and quite noisy from I think trying to get the pressure.
Whirpool was unbelievably dirty, ypi cpuld scrape the dirt off the tiles, water was brown n smelled horribly warer was also warm not proper hot tub temperature, swimming pool floor was filthy as well, very disappointed and dissatisfied especially for the money I paid.
The location is good. The room was dirty and we couldn't get them to come clean it. They said they were busy. The maid would knock very early then we asked her to come back later and she never did. The manager was very rude when we asked about the cleanliness. There wasn't enough hot water at all. It was very disappointing especially considering the price for our two dad there.
21C is an awesome bar/restaurant/gallery/hotel. We were excited to stay there on our first night of marriage since we had our first kiss there three years ago. The staff is excellent and the energy superb. Unfortunately there was absolutely nothing distinctive about the room. For a hotel as well reviewed as this place, there needs to be a serious statement in the room with either art pieces, the design of the room, etc. This room could have easily been a new Westin or some urban Marriott concept. The rooms we stayed in had there share of use and will probably need to be renovated relatively soon. So if I were you, I'd save $100+ per night, stay at the Brown or Seelbach, and spend your savings on dinner and drinks at 21C/Proof. Or heck, get a boss Airbnb in the Highlands or Nulu.
Late night front desk staff went above and beyond. The daytime host at the restaurant is rude and condescending. This is the second stay during which he has been such. I may not take my meals there for my stay later this month because of his smart ass presence.
Impressive breakfast spread
Great location & quality without paying through the nose. Rude guests on our floor, nothing to do with the hotel or staff!
Traveled with my teenage daughter. The hotel was centrally located and 3 blocks walking distance from 4th Street. The free breakfast was ample and we felt very safe. Room was clean and comfortable. Staff was very friendly too! 1. There was a parking charge which wasn't noted when I booked. Chose this hotel because I like to park myself (and thought it was free) vs paying valet most other places. If I had known of the fee I would have just gone somewhere else and paid valet. 2. Bathroom - No fan in the bathroom made it a hot steamy mess. Also the tub drained so slowly it filled up during the shower. I'm surprised no one cleaning the shower noticed/reported the slow drain.
Close to 4th Street and downtown Helpful staff
Staff at front desk, cleaning staff and staff in the breakfast area were all very friendly! I travel VERY frequently for business and truly appreciate that the towels I hung up were left there for me to re-use (as suggested by the notice in the bathroom). I would say this only happens 1 out of 10 stays. Usually I get totally new, clean towels even when I hang up my used towels. It's important to me to save energy and other resources and when a hotel advertises its green policies it means a lot when they stick to them. Thanks so much to the housekeeping staff for being environmentally conscious! Hampton Inn continues to be my hotel chain of choice for pleasure and business travel.
Within walking distance to Yum center, 4th street, and many restaurants. Staff is very friendly, loved the coffee bar, and didn't have a problem getting a late check out. Will stay again! No problems or complaints
Staff was very friendly. Lobby was pretty, breakfast was above average for continental type breakfast. Free shuttle to anywhere in downtown area until 11pm. The carpet in the room smelled damp. While the hotel is 'centrally' located, being right in the downtown area, it's not exactly the nicest part of downtown but this is subjective. Also, two drunk guests walked into the elevator, one of them smoking a cigarette on the elevator. Maybe smoking in public areas is acceptable at this hotel but it's definitely not something I was accustomed to encountering. Overall, I wasn't super satisfied with the hotel.
I made the mistake of showing up a day early for my reservation. The hotel staff found me a room anyway. The hotel was clean our room was clean and the staff was very friendly. They do offer breakfast but I didn't get up for that. I did go to a place called Toast on Market for breakfast and it was very good. The location is great. They offer a free shuttle to anyplace downtown but that is something else I did not take advantage of because everything is in walking distance. We only stayed one night but we bounced around downtown Louisville for the entire day and we were able to leave our car parked on the hotel lot for free. Eddie Merlot's Steak and Seafood was a fantastic place to have dinner as well. Great food and great service.
Good, centralized location. Walkable city. Lots to see and do. The hotel staff was very helpful and knowledgeable. Room was well appointed with plenty of outlets for charging electronics. Breakfast was well stocked and with a good assortment of food from which to choose. Pool was clean, exercise room had purvey of options from which to choose. Even on the eighth and highest floor, the street noise (esp frequent sirens, fire trucks, etc) was loud. We were traveling with expensive medication that required refrigeration (not freezing) and were aghast to find the water bottle in the fridge frozen solid in the morning. Even after turning the controls all the way down, the temperature was still enough to freeze water overnight e next day. The tub drained very slowly and the toilet seats are the cheap kind that slip across the rim of the toilet, leaving one feeling off-centered when seated. The shampoo 'samples' are in such small bottles that it's nearly impossible to get much out (particularly given that there's not that much in there to begin with).
The staff was very attentive and easy to work with. The location was perfect for the concert at the YUM center. the layout of the bathroom isn't what I would associate with a high end hotel. It had the feeling of a gym shower. I believe they fell short on the design there. Taking a shower and standing on a wet floor to get dressed is not ideal.
Location was great, and the bed was comfy. Bad service at check in, toilet didn't work, sink didn't drain, loud cleaners in the morning, smelled.
We arrived at 5pm for check-in and we told to wait because rooms were not clean - Garth Brooks concert the night before. Poor management and service, they could have offered us a free drink while we waited. Instead they guided us to their overpriced bar. They told us 20 minute wait, turned into 1 hour until we were able to get into our room. Not what I expected for the price and the hotel reviews.
Loved the location, downtown bars and the KFC Yum Center were all a comfortable walk away. Did not like the price of the hotel. But the location was so good I would pay it again.
If you're only staying for one night this hotel is a must. It is right downtown and close to everything. The beds are comfortable and room was huge. They had an open balcony so we got upgraded to that room. Short walk to the river or Louisville slugger museum or take the trolly to 4th Street Live! A little expensive but if only staying one night and want to see as much Louisville as possible this hotel is a must.
Ideal location. Should have a free breakfast option.
Great location fantastic staff
It's close to 4th st Didn't feel safe at night, do not walk around at night. Just take a cab or drive.
A nice hotel especially for its location. Breakfast wasn't anything special. Mainly just bagels and oatmeal. I did see ants crawling on the wall once.
Rooms were updated and nicer than I thought they would be
It was all that you expect from a econo lodge, friendly staff, clean rooms and right in the heart of the city, the only downfall is the breakfast, however it's the se at all of these hotels. Two types of raisin bran and some different bread products. That being said I recommend this hotel to all. Thanks econolodge Louisville for a good nights stay at a good price.
The location was very close to 4th street live and was walking distance to most attractions downtown. The toilets leaked around the bottom and almost flooded the bathroom
It's within walking distance of most things you might like to see in Louisville. We paid up-front for our reservation so we were committed to staying here. When we arrived, we were informed that we had to pay an extra $5.00 for parking. The mgr collected the money but did not give a receipt. This was in the off season. The hotel was less than half full. We just feel that we were robbed of $5.00. The only good part is they didn't use a gun during the robbery.
How clean the rooms were.
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The location, the staff and the room were all great. The two features that exceeded expectations were the hot breakfast and the shuttle service. The breakfast had a great, fresh selection. The shuttle service was great, taking us to dinner and our show. Everything was great. No complaints.
the building is nice. rooms nice. staff great location, location, location
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SHOWER! Location, breakfast, well appointed room. Unattached parking garage with daily fee.
The hotel is only about a year old and is really a gem downtown. It is in a great location - easy walking distance to many local attractions. Employees were incredibly friendly. Breakfast area was large and the food was good. Rooms are well thought out
Very new feel to it
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location, comfy beds, shuttle service Both nights was awoken by loudness in halls 3-4am one night it was taken care of the other it was not.
Microwave, fridge, iron Shower did not get very hot, rude staff at front desk