Would you like to save as your currency permanently or for this visit only?
Slow checkin. Cost of car park seemed excessive charge. Comfort.
Quietness even though close to airport. Spacious, comfortable room and good food available.
Free Wifi No ice machine
I liked the room, the bed, and the large bar/lounge/dining room. The price goes up every time I book. The mini-bus transportation, even though it requires booking, seems a bit of a free for all when waiting to board the bus, leading me to believe that the number of bookings do not match the number of seats!
Convenient to the airport with a good restaurant The only thing I could complain about is no one advised us that the heating/cooling system was turned off in our room upon arrival.
It was close to the airport and they have a 24 hr shuttle However, the shuttle was late, like 40 minutes, and we had to call twice to make sure they were coming. The room was old. Like 1975 orange couch old
Very convenient for airport and car rental. Will accept early arrivals. Excellent full breakfast. Some rooms are not up to par - smell and have been patched up. There is no air conditioning so it can be bad on a hot day. They will supply a fan, if you ask.
Close to the airport I thought I was booked into the Crown Plaza next door. I arrived a was greeted with a smile. Since it was 10am they had no problem allowing me an early check in...then I realized my company booked me in Bewleys :( Different experience altogether..check in lady was Eastern Europe...not very friendly and recited the welcome greeting with teeth clenched. Then I asked if I could check in early having flown 25 hours. Yes for 20 pounds...OK no problem. I had already paid in advance for the hotel and because my credit card would not work in the machine I had to go and find a cash machine for 20 pounds which meant driving into the nearest town. Then was advised there was a charge for parking and breakfast! Honestly, if you are traveling long distance and prepaid your room I would like to think that for 20 pounds they could have let me had a shower first before my meeting that afternoon!! I will be staying at the Crown Plaza next time for sure. Ho, and the gym was terrible...one bike one tred mill and thats it!
Very clean and efficient. Good service with the shuttles to the airport. The bar could have had more ambience. Seemed a little sterile
location unsatisfactory bed factory eating set up
A great place to stay if you're flying in late in the evening or flying out early in the morning. Only a few hundred metres away from the terminals and the railway station. The service was a bit impersonal. Then again, I guess you shouldn't expect much if you're only staying for one short night.
Had a very nice meal
The very caring staff all made a difficult stay bearable, was leaving country an demotional they were excellent.
Convenience to airport and ground transportation
Proximity to the airport and cleanliness No free internet
the bed was very comfortable with the bedding excellent, the dining room staff were very good. The Irish bar could do with the tables kept tidy and cleared after food is finished
easy to book on line, felt relaxed and at ease to sit on my own as a lone female traveller to have a drink in the bar.
Clean, modern, efficient, friendly service Seemed as if planes were taking off over my head when I first arrived but they stopped after 10 pm
A relaxing comfortable hotel with excellent service
I was just there for an overnight stay for a layover for a flight to the states. The shuttle service was prompt, clean and professional. Don't think I waited more than five minutes on either end. Staff was super friendly and helpful. Facilities were clean and comfortable.
Efficient transportation and friendly, helpful drivers to and from the airport, the convenience of the Courtesy phone, the food at the Asian restaurant and the courteous service. In general, the customer service was excellent. The system for accessing the refrigerator.
The room was clean, very quiet, and comfortable. Staff were kind and quick to respond to needs. AC didn't work. Phones weren't working. Internet was in and out.
We chose the hotel because we wanted ease of access to the airport. We found the hotel staff very accomidating and helpful. It was the staff the would draw our highest praise.
Extremely convenient to airport...literally across the road and a 5 minute walk from hotel lobby to the airport depature terminal 1. Lots of construction and traffic on the road, yet hotel was very quiet inside...couldn't hear any outside noise including jetliners. Long long walk inside hotel from front desk to our room on first floor. No free Wi-Fi...had too walk across the street to the terminal to check-in for flight.
Free shuttle to airport, close to train station, helpful staff Need more outlets
Convenient to airport. Afternoon coffee and tea stupid expensive
Good hotel, quiet and restaurant on site. Staff were efficient and pleasant. Would stay again. No complaints
Excellent Even though you can see the hotel from the Airport terminal, it is difficult to walk to as there are some roads in the way which are difficult to cross. In the evening you must ring the hotel for the shuttle to fetch you. Difficult if you do not have a mobile.
Room was clean and well-presented and bathroom came with nice toiletries and fluffy towels. Front desk staff were very helpful when we found we had left our toothbrushes behind they had toothbrushes to us within 5 minutes! Airport/train transport was quick and efficient. Given its proximity to the airport it would be helpful to have in-room USB charging. We had left our plug converters with family and were unable to charge our phones/devices till we returned to the US.
very convenient for manchester airport, very comfortable, helpful and friendly staff and good breakfast
I liked the plentiful hot water and good toiletries. I enjoyed the quietness of the room. The airport "shuttle bus" service was EXCELLENT. It was prompt and courteous. HOWEVER - it would have been useful if I had been informed about the shuttle service when I made my reservation. There is NO information at the railway station and the hotel "hotline" phones are in disrepair which meant that I had to wander around quite late at night looking for information that would direct me to the HILTON . The bathroom sink did NOT empty out - there was 'standing water' for a considerable length of time before it finally drained away. The bed mattress was not particularly comfortable and the skimpy bottom sheet kept pulling out of place - it needs to be a fitted sheet. The TV instructions were a little confusing - I never did figure out the "Morning wake-up call" system.
Good business hotel, warm and friendly staff, 5 mins from terminal expensive wifi just because I didn't book direct - it's a standard feature thesedays to at least offer a free basic connection - Hilton: please accept that most customers will use price comparison sites out of convenience rather than booking direct.
Good shuttle to airport. Service in the bar was poor. Wifi in room had weak/intermittent signal and was unusable.
Close proximity to the Manchester airport. 24 hour shuttle service to airport. The hotel had no record of our reservation, but the situation was handled well and rectified.
Easy access from motorway network. Easy parking and very helpful staff. I've stayed twice and would definitely stay again. The food at dinner was inconsistent . For example one starter was wrong and the fruit salad was low quality and terribly presented. On the other hand main courses were good - inconsistent for a brand of Hilton's reputation.
The proximity of the hotel to the airport, the free shuttle service, the price offered via the web site The cracked basin in the bathroom, and the hole in the carpet in the room.