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Jackhammers outside my window at 8am, nonstop construction noise on hotel and conference center next door. Poor service in restaurant. Good location & friendly staff
We paid 150 plus 20 to park. I am at peace with it. Recommended. 20 additional to park...cmon.
-Clean room -Big and fluffy towels -Ceiling fan and portable oscillating floor fan -Plenty of drinking glasses -Condiments and Keurig Coffee/Tea -The last room had bathrobes. This one did not. -No microwave / no access to microwave -Toilet paper rather thin -No other complaints
The hotel is a short walk to the pier. There is a lot of construction around the hotel, which makes things loud and busy. We had to wait until after 5 to check in ad still didn't get what we had asked for. There was a large convention there and basically the staff told us that they couldn't do anything to accommodate us. We ended up with a room on a VERY busy street and a toilet paper rack that kept falling on the ground. I was really looking forward to this hotel and was disappointed.
We love the Portillo but the construction is very distracting. We come about once a year and last year it was complete distraction as well. The room we got this trip was so noisy. We could hear everyone walking by yelling and screaming in the middle of the night. I wish we had staying in the main building. Everything else was oerfect! We love the portola... we will visit again even tho this wasn't the best of visits.
Location and price
Walking distance from everything. Construction during our stay and a long walk from the elevators
Shards of glass on the room floor; freezing temperature when we walked into the room (heater was not on); once heater was turned on, had little to no effect, so we slept in bathrobes and ordered two extra blankets. Hotel is currently under major renovation, so the check-in feels like a motel and there is no entry lobby.
Hotel was under construction. It was loud and not the least bit relaxing. We were woken up in the middle of the night by drunks cursing in the plaza area. The carpet in the room was stained. The power went out multiple times and I had one family member get stuck in the elevator. The staff was friendly but my experience overall was not pleasant.
my kids loved the pool and hot tub.
I liked the overall comfort of the hotel. I did not like the service. I asked for a bellhop to help take my bags to the car. I waited for about 25 minutes and decided to take the bags myself.
Close to everything downtown and you're right next to Fisherman's Wharf. Staff were professional and very accommodating. Spa services were great. Construction was going on outside for their conference center so you have to walk around it a little bit but inside you couldn't hear it from where I was staying along Pacific Street.
Location was perfect. Close to all restaurants. Noise level from above room and street noise. Also, pictures on website make this hotel look amazing when it's not.
Rooms are very warm, inviting, and comfortable. Would appreciate it if you would install a Tesla charger (electric car) in your garage during your renovations. Tesla will give the wall charger to you upon request, you just have to install.
We were pleasantly surprised with the gorgeous room that featured high vaulted wooden cross-hatched ceilings, a romantic fireplace and balcony, two showers, a comfy couch with huge wall mounted tv, and a cute little kitchenette/dining area. It was super close to the wharf which is a huge plus. They charged me for the bottle of water I took in the fridge so be careful. It's a trap!
Great location, friendly staff. We stayed as a family and our daughter loved all the beautiful flowers. Easy walking distance to the beach and Downtown Monterey.
booked the suite and hence was quite spacious for a family of three. breakfast was continental but had some hot stuff like oatmeals and was ok to take back to room and eat with the family. Parking was extra which was not revealed till we checked in. a stiff $20 per day per car. which given other hotels were not charging, felt like nickel and diming
Very roomy, clean and close to fisherman's wharf. Walking distance to several restaurants.
the property was nice, and appearance above average. The location was excellent, and adjacent to the historical downtown and the wharf. A mile to the aquarium. My concerns were with continental breakfast, which was included, and very inferior, with stale croissants, etc. also stingy with towels and linens in room. Silly.
it was a very nice room and very spacious. It was expensive and did not have air conditioning.
The grounds are very unique and allow for areas to relax outside. It is also close to Fisherman's Warf and the downtown area. I didn't like the fact that I kept finding items left by the previous guest in to room (i.e. wrappers, tags, debris, etc.). For what was charged, I would have expected more for breakfast. A Holiday Inn Express has a more comprehensive breakfast.
my boyfriend and i loved the shower.. water got hot really fast and amazing water pressure. Our room was a lot larger than we had anticipated, which was great. It almost felt like a tiny home during our 4 night stay. We also loved how close it was to the downtown area and lots of good restaurants. Only 1 mile from the aquarium, we walked there and back. overall had a wonderful time at this hotel, we even stayed an extra night. I didn't like the continental breakfast. the first morning was ok, bagels muffins and fruit with coffee and juice was nice. But by the second morning i was over it. More variety would have been nice for the price per night at the hotel.
It was pretty spacious and the front desk girl was really nice. Room wasn't the cleanest, and the walls were really thin, you could hear everything going on next door.
noise from street was awful
We often stay in Monterey and we very much like this place. It's location is great if you don't mind walking a little, and the rooms are nice, clean and well-equipped. The amenities are small -- workout room, pool, etc... but when in Monterey there isn't a reason to stay at the hotel anyway. During peak season, the rooms are a little pricey here
Staff was fantastic- just very accomodating, friendly and really made an effort to make the stay enjoyable. Can't say enough about the staff. I was sitting reading on their pretty outdoor patio and they offered me a glass of wine, even though the bar wouldn't be open for another few hours. Room was really great- spacious, updated fixtures and hardware (felt like a swanky room), and without any ambient noise at all. Plush soft towels, comfortable bedding- the whole experience just made us both feel like "ok, we're staying at a NICE hotel." We were on the second floor facing the street and really didn't get any street noise at all either. If we're ever back in the area, we will definitely stay here again.
Clean. Nice nice room.
The check in person was helpful and friendly. The check out person was defensive. Room is too crowded with stuff. Lack of space for luggage and yourself. We were on first floor where they recommend locking windows plus people could see in. Two small windows on the parking/alley side did not provide enough air considering there was no A/C. Also very noisy in the morning on that side. Add to that was the fact the screens were ripped. TV had a cheap, crappy remote. The location is only okay. Price too high for the product.
I was looking for the best hotel for the most reasonable price that accepted dogs. This was the one that I found using Hotels.com and Yelp and other resources. They honored my reservation made late last year and I was able to bring my dog. That was really great. The rooms were very nice, very clean. It was an excellent value for the money. Some people complained about the noise but I did not notice any problems with that. Staff was very nice and allowed me to keep my trailer parked in the lot while my boat was on the water. That allowed me flexibility during my visit. The front parking lot was very tight and very full. The back lot was not accessible due to construction but I assume that would free help once construction ceased. They no longer accept dogs. I would go back again if they allowed dogs still. In fact, it would be the only place I would go while staying there. The fridge is a little small but many food options were nearby so storing food is not really highly necessary.
Modern room update. Extra sink/ mirror outside of bathroom which is always useful. Very clean. Comfortable bed and bedding. Fireplace which would be lovely in cool weather. Centrally located. The safe in our room would not open and my things were in it. The hotel staff could not fix it although the maintenance guy was able to get it open. The manager gave us a voucher for the restaurant which was appreciated. Small room size. No air conditioning which I realize they don't need very often, but it was quite warm when we were there.
The location was good not great. Close to stuff but still a bit of a walk. I was happy with the value. Comfortable room and clean. It looks like the place has recently been renovated. A bigger pool and hot tub would be nice.
Pool, hot tub I paid $200 for basically a motel with a cuter looking front. The place seems like it needs a fix up and not just cosmetic. I've NEVER stayed in a hotel with no a/c..you should at least advertise that there's no a/c. We heard every footstep of the guests above us. I'd never stay again
-We were allowed to check-in early (11am!) -The room was clean and the bed was comfortable. -The fireplace was very romantic and made the room toasty. -The outdoor pool was heated and clean.
As we were checking in, we were told that we had signed up for two queen beds. As this was the one night in over 4 years that we got to spend together without her kids, I had made sure when I reserved the room it was for a king bed. After 10 minutes of negotiating, the lady at the front desk assigned is to a wheelchair accessible room with the king bed. Paying $400+ for the night, we were not very happy with the type of room we were assigned to. The bed itself was very uncomfortable. The mattress was very cheap and sagging on each side. The pillows were made of practically nothing but air. To add to the lovely stay, at 1:00 am we were awoken to the the fire alarm going off and loud flashing blinking lights in our room. The entire hotel had to evacuate and after the fireman came to turn the alarm off, we went back to our room. It was safe to say at this point we wouldn't get much sleep. As we complained to the front desk about our stay, they apologized and offered nothing to us. I will NEVER stay at this Marriott again and wouldn't recommend it to anyone.
Not able to park my own car
Location was great! 1. Your ad said I had two options for this type of room: City view or Ocean view. I clicked on city view. In reality, I got a room on the second floor and a view of the building next door and the Subway down the street. VERY misleading ad and application form for your room. 2. I was given the option of a King or Double. The room was for my partner and I so I was hoping for a King. I've never received a double booking as a couple but this time I did. I called front desk to change my room when I got upstairs and they said I never specified King. Your website doesn't give a very obvious space for me to specify King though. 3. The room I was placed in was next to the weight room. It was loud because when people work out, they lick to drop weights which makes a lot of noise. This did not making sleeping very easy. 4. I tried paying for the internet but kept getting error messages. I'm good with computers and I'm certain this was a network issue and not a user error on my part. In short, I didn't get the room I expected, it was difficult sleeping at night bc we were so close to the weight room, there was no internet, and I don't understand how the front desk said I should have specified King bed when your online app form doesn't give me a space for that. I won't be staying at the Marriot any more in the future.
Centrally located allowing us to explore Monterey It is tired.
The valet was super nice and helpful. The young woman checking me in was friendly as well. I was happy with my stay
Beautiful Downtown, close to Fisherman's Wharf, and well-preserved and maintained building and rooms. Rooms are older and bathroom fixtures & layout could use updating, but the furnishings are antique, the bed was comfy, and the room was clean and neat throughout, and the place was quiet. It is located conveniently close to many differing restaurants, and of course the real touristy hotspots are only a few blocks away. Bring your walking shoes! So the closest parking they refer you to is 4-blocks away and there is no guarantee that you'll park closer even at check-in as they have no "dedicated" on-street parking/loading nearby. There are stairs everywhere, so even if you ride the elevator up, once you get to your floor it's the old-fashioned "wandering" hotel with weirdly set up hallways and you go out of one building into others, and there are stairs everywhere! Only 3-5 stairs but railings are only on one side if at all, and there's no forewarning of that fact.
The customer service was amazing and the room I picked was smaller than I thought and they upgraded me for free and the new room was amazing and we had a great time there!!! It was close to lots of sites we visited and we had a great trip!!!! I didn't like the stairs and the elevators were far from the room due to the fact that we have to pack a lot because we have a baby but the bell hop helped us and they accommodated our every need!!!
A bit noisy due to street area
clean & quite. great central location! less bulkier furniture in the room so a small table & chair can be accommodated. one can't sit on the bed at all times!!
Location was a block away from the wharf with restaurants and shopping nearby everywhere. Hotel was beautiful with historic architecture and vintage furniture Walls were thin and you could hear your neighbors' movements
The hotel had an excellent location only a short walk from Monterey Bay and the wharf. Although a bit shabby, the hotel has a charming feel. The staff was helpful and friendly. Both the room and bathroom were uncomfortably small. Other than the bed, there was only one small uncomfortable wooden chair to sit on. No microwave or refrigerator was provided. The worst problem was the noise, both day and night, which made it impossible to get a good night's sleep. Between the trash trucks, the squawking sea gulls, the late night party goers, and street construction peace was not to be had. And, because the room was not air conditioned, the windows could not be closed.
Absolutely charming historic hotel located in the heart of downtown Monterey! 5 minute drive to the aquarium and a five minute walk to the beach and Fisherman's Wharf. Stayed two nights with our young family with 3 kids, and they loved every bit down to how they folded the napkins and toilet paper prior to our stay. Breakfast was overflowing with ripe strawberries and Boyd's coffee, and the staff dug up a corkscrew to keep and some wine glasses so we could enjoy our bottle from wine country. All in all, wish we could have stayed longer, and very pleased with its prime location and roaring 20's charm. Parking was slightly challenging but we were always able to find some spots on the street.
Good location, in heart of downtown. Parking can be an issue. Hotel could use an update.
Great location and easy walking to all things Monterey. Old boutique hotel with no provided parking.
The most polite, friendly, and helpful staff I have encountered at a hotel in awhile. The hotel itself was located in a perfect spot in town with lots of food places and stores close by. The fact the this hotel has such a historic history, being that it is 112 years old, made it all the more fascinating. Loved everything!
It appeared the valet used my car for personal use. Found papers in the front seat of my car not belonging to me when I picked up my car after my stay. Very concerning.
The staff were very courteous. The hotel decor and history. There was a farmers market on the street in front of the hotel. There was some minor damage on the bathroom counter. Just an eyesore, nothing major. The tv was old but it worked fine.
Clean and comfortable beds, bathroom clean, service great. and close to the boardwalk, we walked everything therefore, did not have to pay for any parking down town. very nice, will stay again next year and whenever we go there. very nice that we didnt stay longer!
The staff was very friendly, room was very nice with it's own fire place, happy hour at the restaurant was also very nice, location was perfect- just a few minute walk to downtown Monterey Only had one restaurant
The hotel lobby set a very good first impression. However getting to the room it was outdated, walls were thin and just okay on cleanliness.
Good central location in area for what I come to do every year. Drop my daughter off at CSUMB and do some golfing. Walking distance to plenty of dining options besides restaurant on site. Small spa on site is nice. If you catch one of their many specials, the stay is a great value for the money. Beds & pillows are a little too soft for my liking and parking is a little tight if you drive an SUV or minivan.
Staff was so nice. we told them we were in Monterey to celebrate the bf's bday and they were nice enough to upgrade our room and send over a bottle of champagne for free :). It really made our trip special. The staff at the spa were great too, pretty much left us to do as we wished The food at Ernesto's (restaurant located in hotel) was a bit overpriced. Food was still good
A compromise with the loudness but Im super sensitive. Nice staff, good location and very clean.
Cute place with neat history. Staff is wonderfully helpful and friendly. Quality of facility and service is a great value. A bit of rennovation in progress, but staff was aware and considerate in room selection to minimize impact.
I loved the look and feel of Casa Munras. Once we drove off the street, it felt like we were in a very private resort. The staff was very friendly and courteous, and we really liked using the Esteban Restaurant for some of our meals. We especially enjoyed the Happy Hour! The food was delicious, and the wait staff was very pleasant. We also took advantage of the spa while we were there, as they were running a very good massage/facial special. We probably had one of the best massages we have ever had and did not feel rushed or like one in a long line of customers that we have felt at other spas. The outdoor hot tub was a lovely, relaxing way to end our spa services. My daughter and I came to relax for a couple of days, and that is exactly what we were able to do here! We look forward to returning!
Nicely appointed rooms, ours had an electric fireplace. Beds were comfortable. Hotel had a nice pool area and an outdoor lounge area. We only stayed one night, would have liked to stay longer.
The service was great and accommodations were perfect for our needs. The fireplace was a nice touch :)
Central location, walking distance to downtown and nearby restaurants/shops. Easy parking. Under construction (not noted prior to making reservation). Bed and pillows were uncomfortable. Shower over tub did not drain appropriately.
I liked the cleanliness and the feel like home of the place. I also enjoyed dining in the fine restaurant the hotel provides. The personnel was was polite and very accommodating. The proximity to to everything in the city was very much appreciated.
The manager was very sweet, professional, and several times throughout our stay check that everything was ok. VERY clean room. Breakfast was ok... Just enough to hold you over til lunch. All of the staff was great. My only complaint is that the internet wasn't the best. I brought it up to the manager he he said it was the first he had heard that it wasn't working well and that he would have someone check into it.
Walking to dinner and discovering a late afternoon farmers market/craft show. Ver close to marina and fishermans wharf. Fun
It was a nice stay but the chaos with the breakfast was stressful and the parking lot was too small for a safe turning radius. I hit the curb with the underside of my car when I reversed out of the parking spot. Parking lot and the breakfast
Excellent room layout.
Just a 10 min footwak to The warf, a lot of Restaurants near by, free parking and good wifi. IT was just a 1 Night Stay and for that this Motel is perfect!
We loved the location, we took advantage of the hotel 2 day aquarium tickets. The location is really close to a lot of things (~8 minutes from aquarium ~5 min. to Dennis the Menace park -it was closed for construction while we were there but its very close) The rooms were cleaned well daily we have 3 children (5,3 and 7 mo.) so that was good. There isn't a LOT of parking but enough, we only couldn't park in front of our room once (there is an annex lot where the ocean view rooms are located across the street... not ideal but really not bad). All in all we stayed a few extra days because the price was right, the location was great and the rooms were clean. I would go back again. My wife and I have back problems and so beds are often a big deal for us. I know as someone with back pain it was not very good. I'm not sure if they were old beds or if the style is just not right for my wife and I's backs. (Her problem is different than mine but neither of us liked the beds). My wife said she saw some stains on some towels one of the days but that they were clean. I didn't notice it.
Hotel is very loud, walls are paper thin and they do not care if kids are running the halls. We asked to be moved to a different room and were told that they were sold out. Front desk rep said he would refund our money and then said that he would not show us any proof of the refund. We left and I will fight this charge with my credit card company.
Waffles, rooms were cleaned well each day. Friendly breakfast staff. Woke up to loud construction in adjacent room at 8:00am on Saturday morning. With a Saw-zaw and banging...not just a dull hum. Requested a 6:45 AM wake up but did not receive the call as they said. Luckily we woke up at 7:30 (after a late night out) and were only 45 minutes behind schedule getting to San Jose to catch flight home. Pillows are small and uncomfortable. The door knob to room was broken, had to pull up correctly to open it. Both days were rough wake up calls and I feel like we should have been offered a small discount. Front desk just told the guy to stop using the saw. Undecided if I will return or ever recommend anybody from returning in the future. based on value it was about $50 per night overpriced.
Rooms were clean, spacious, and had the necessary amenities. Showers and bathrooms were nice as well. It was close walking distance to downtown and felt safe. The room smelt of strong bleach/chlorine. I attempted to find/call front desk staff multiple times, at night and in the morning and no one answered or was at the desk despite it being "24 hour staff". The breakfast hardly had anything and was late being put out so we had to delay our departure.
The room was clean but the elevator was dirty
We stayed on the 2nd floor and had a view of the ocean which was a lovely surprise! I really liked our room. It was nice and updated. I loved the photos on the walls. There was a fridge and a microwave which was great to have on our trip. I would definitely stay here again. The only thing I didn't like was the complimentary breakfast area. We went in and it was very hot inside and there were flies buzzing all over.
This place was quaint/clean/easy/quiet/not stuffy/not exclusive/inclusive and the front desk was very friendly. It was clean, affordable, in a relatively easy place to access the community, and had good parking so that even if they had overflow, they had a place for overflow. Being a seasoned traveler, I appreciate all they provided and I've paid far more for far less. The manager/owner? was very helpful.
The hotel was not clean. The room had no air conditioning so it was musty and muggy, which made it hard to sleep. The location of the hotel was sketchy. The pool/hot tub area could really use some work. It was pretty gross. Also, the towels were the size of a small hand towel and were as rough as sand paper. I would not recommend this hotel to anyone.
Great stay all in all. Unfortunately , noisy foot traffic outside my door.
Staff was awesome, helpful and attentive. Close enough to enjoy walks and wharf Staff tried diligently to make amends for noise and interuptions by other guests, but it was too late, damage done OMG, warming up LOUD work trucks @ 5am.....only to be turned off and restarted 15 minutes later. It's 55 degrees, what needs warming up for so irresponsibly LONG? Stayed on ground floor by request, we have a toddler! Only to have Paul Bunyan checked in upstairs from us, with constant pacing from 8p-11p. Real smart front desk work?! Large window to front of our room had broken glass, ripped molding and looked as though somebody wanted in, other than door. a bit scary
parking and buildings were crowded on the site.
very quiet place mattress too soft
Very convenient for getting to downtown Monterey or Carmel. Spacious bathroom and great value for the money.
Great hotel, beautiful room, highly suggest the fireplace, great location, a few blocks from everything and a great price Sure the breakfast room was a little cramped, but no where near as bad as everyone makes it out to be, I went on a holiday and I was still able to easily get my food
Fairly quiet. Proximity to anything you need was great.
Clean, good size rooms, friendly staff overall good, a bit dated room breakfast room was very small staff worked hard to keep full though coffee was luke warm Tv was small and pretty old
Friendly staff. Cleanliness
The staff was very friendly. Upon arriving (before standard check-in time) we were told our room was being cleaned right then and we were able to utilize it right away, two hours early. The room was clean and the area quiet. Free parking and wi-fi. Excellent location overall, close to the aquarium, but not really walking distance with young children. It wasn't quite as "walking distance" as we would have liked. That's more our lack of knowledge of the area. The bed was quite firm and slightly uncomfortable.
The rooms were a good size and the cleanliness was very good, location was pretty good, and the the breakfast was tasty and the breakfast room was kinda cramped. The walls were thin, even as hotels go and beds were really hard, and two of the four staff members that we interacted with were pretty rude
Location and very friendly staff. Way too loud. Could hear EVERYTHING occurring upstairs. Could not sleep. Cheapest hotel in town, but still way too expensive for the overall experience.
Friendly people at the reception. Good value for the money. Parking in the lot. I would do it again. The furniture in my bathroom was in poor condition.
The bed, the location, the hot tub and the breakfast was good, the OJ was amazing! :)
I loved the style and comfort of the hotel, the fact is our room wasnt huge however, it had a nice comfortable bed a great flat screen tv refrigerator and a microwave. It was extremely cozy. I loved it and would stay again. Loved everything
Location is great
nice place and the room is very sweet.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
short walk to Monterey center noisy road nearby.
Staff was friendly which is always a huge plus. The room was clean and we had a nice little patio next to our room. Location was close to everything worth doing/seeing. The beds were comfy, and the room kept the noise out a lot better than most ðŸ¤— I didn't care much for the breakfast muffins, but I love that they make a breakfast every morning, and I found things to eat. I will be coming back next time I visit for sure!
Location was nice and the staff were friendly .. I liked everything about the hotel no complains in my part
Friendly staff, comfortable, roomy and CLEAN! Had to keep window closed if we didn't want to Henares road noise. The place for people to smoke was right outside our room but luckily no one was smoking.
The friendly staff and accomodating rooms. It felt like a home away from home. none
Nice room, good location
You get exactly what you pay for. Nice clean room with very friendly staff. Only complaint is the toilet paper was so thin it was practically useless. I bought some Charmin at Walgreens down the street.
The location and price were great. The two staff members I met were very friendly and helpful. There is no AC. The room was a bit dated. We just wanted a short get away and this fit the bill.
Location Nosiey people above us. Other than that good experiance.
The Staff was great. Room was clean and served it's purpose. Noise from traffic.
location not far from the beach, comfortable and almost spacious, vending machine outside on the hallway, overall clean and comfortable
Refegerator, breakfast, staff
The rooms were nice and big and decently stocked. The location was super close to the historic old town and a short uber to cannery row.
Location No A/C - Heater
Clerk made our check in pleasant Nothing
No hassles and friendly staff. Comfortable and clean rooms. We enjoyed our stay and would stay again.
Fantastic room for the money. It was a quick walk to restaurants and the pier. I would definitely stay here again.
Location was great. Within walking distance of "downtown" Monterey. Made it easy for me to walk to grab a bite to eat. Ample parking. Room was spacious. Free WiFi was a nice touch. The building and decor were both so dated. The building screams 70s, and the decor was pretty much bad. The rooms were also pretty dark, and the window screens weren't secure, so I couldn't open the window to get fresh air without worrying about letting moths in. The lighting was a weird contrast between incandescent and green LED lights. While I applaud the use of greener light sources, the contrast was harsh on the eyes. My biggest complaint, however, was the visible debris on the bathroom vent/fan. There were thick deposits of grey lint (maybe mold) on the fan. As someone with allergies, it just kind of pissed me off. There were also cobwebs on the bathroom light, which could easily have been sealed off with a cover. WiFi reception was spotty at best.
Staff were accommodating for our later than planned arrival. When we presented the challenge of having an unstable toilet we were promptly offered a different room to try which had it's own wobbly toilet. The free breakfast consists of fresh fruit, cereals, juice, and coffee. All were fresh. Overall the staff were friendly. Fixtures and fittings are not well-maintained. We tried multiple rooms and found more than one with loose, wobbly toilets. Some had flickering fluorescent light fixtures with bulbs nearing the end of their lifespan which should have been changed. The window coverings on the entry doors didn't prevent passersby from seeing inside the room when lights inside were on. Televisions are ancient both in the room and the breakfast area. The wood-burning fireplaces are a nice touch but without any fireplace tools available in the room it made shifting logs a creative challenge.
lovely room decoration, room space; location; quiteness; reasonable parking fee. none