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Great location, great value, great breakfast! Reception was closed from 12 to 3 pm with nowhere to leave your bags. We are a couple and they put us on a room with two single beds! Even though I had reserved a double room.
Cleanliness of our hotel,friendly Manager and staff were always helpful.It was the second time we stayed here and will be returning in the near future with our friends again.Great location for shopping and sightseeing. Nothing
Room is very comfortable. You must check in on the street around the corner at a hotel under a different name. The actual Tannenbaum hotel entrance is not clearly marked from the street.
In the first day of our stay,the room carpet was dirty.We switched to the other hotel for the remainder of of our stay,and the room was perfect.
A lot of noise from the outside at night. Young people drinking in front of the hotel.
The location was perfect, just on the edge of the city centre and set in a quiet side street. The staff were friendly and welcoming and speak excellent English. They also responded well to my very rusty German. The room was nice, and having control of the radiator was important. It was very cold in Munich and turning the heating on made the room very cosy. The bathroom had a heated towel rail. Excellent value for money too. I would stay there again for sure. Is it just the British that put kettles etc. in their hotel rooms? I had to go to the nearby Agip petrol station for cups of tea at night.
Helpful personnel, a very good breakfast at this price category It was a bit unpleasant to get a room smelling smoke. At the same time the numerous church bells around the hotel prevented from keeping the window open at night.
Very good location, only a short walk from the Old Town, U-Bahn nearby. Good breakfast. Renovated toilet. Two separate rooms for a family, lots of space. Restaurant downstairs. Worn carpets, unpleasant water saving shower. No parking place.
Great breakfast, TV didn't work, very small room, staff was hesitant to answer questions.
the location is surely very good - 2 minutes to get to the underground and 7 minutes to get to the marienplatz. in the evening it was very loud because of the restaurant downstairs.
The position Booked for a "matrimoniale" room and found a double bed room. Very small room, and not clean. Had to wait long before speaking with the receptionist while she was speaking with her colleague.
Breakfast and the size of the rooms Would have been nice not to have to pay for the TV
The location was superb, the room very quiet
Luxury room and good services
good and friendly service, central location a big plus
Excellent front desk staff, concierge services, drinks and atmosphere in the bar, rooms design, prime location No
everything top class: location, service, restaurants, roof bar.. Internet access is not included in the roomrate, unusual for a hotel of this class. No WIFI, only wired access available
I would like to thank all the staff for the excellent services they have provided to us during our recent stay for the christmas holidays. We were very happy to be there. Rooms were very clean and spacious with excellent decoration. Ideal location in the centre of the old town. We strong recommend this hotel .
Unbelievable experience, it was the first time that I've seen in a hotel the following, all the staff knew the guest name, a prayer carpet and a compass was prepared in the room(respect to the Muslim guest needs), complements fruit and minibar without alcoholic drinks refilled on a daily basis. The room services food is the best in quality. And laundry service fulfills the guest needs. Never the less the location of the hotel is the best, and it worth every cent. Finally one of the main reasons that will make me to come back to Munich is this hotel.
excellent concierge service. Reception did utmost to give us a room we were happy with. Excellent breakfast staff. Very poor views (look out onto a multi storey car park) from back of hotel and I had requested a room with view on booking form. Very disappointing to get allocated very small room with car park building darkening the room even more. The gym is too small!!
Very gool luxury hotel, with heritage, traditions and royal atmosphere. Excellent food arrangements, bars and restaurants. Comfortable rooms. Friendly service. We arrived to the hotel at 18.00, and it found out thet our room was not yet ready. No wireless internet in rooms was available.
Excellent hotel, with perfect location. Extremely helpfull and friendly staff, gourmet food, comfortable rooms. None
This is a five star location with two star rooms. Go out the front door and walk to all the good sites. The rooms were very disappointing. Old, needs updating. Very overpriced for the room
The location is exellent, THE BEST in Munich. Too much people from the Middle East 90%
The room facilities The lobby is very loud you can't hear anything , and the rooms hallway is very old
Location is perfect but no value for money Location is perfect but no value for money
Freindly staff, and a nice spa. The LAN internet connection is very bad, and it`s not worth paying for.
The staff really made you feel like a VIP guest, and were friendly and efficient.
the staff were very helpful, location great room is quite small and bland!
The location of the hotel was excellent. The room was incredibly small for the cost/five star rating
The hotel staff was very accommodating and helpful - pleasant attitudes . The first room they showed us was unkempt looking (rumpled bed) - it also had a damp odor, The hotel lobby is lovely - however, the hallway rugs are faded and sometimes stained. The rooms are small and need updating (desparately!!!)
Amazingly efficient and friendly staff. The hotel decor is a bit dated but they obviously try to make up for this through fantastic service e.g. we received a complimentary fruit basket in our room. Fantastic breakfast. There was no air conditioning in our room which could be problematic in summer - however they did provide a fan for our use.
The gentle hotel staff, the fantastic breakfast, the good taste (decoration, room furniture etc), the good location (centre), the cleanliness and the welcoming feeling in general.
Great breakfast buffet and inexpensive parking. Beautiful courtyard that would be great for breakfast in the summer. 10 minute walk to marienplatz. Wifi access was difficult to use with an iPhone due to the frequent need for re-login using a complicated key
Everything! The staff was great, breakfast was a good variety, and the room was huge! Smoking indoors, but hey, that's Germany
The staff was wonderful: helpful, cheery and always courteous. The breakfast was exceptional with exotic fresh fruits daily. We had a lower level room and traffic noise was a problem.
Could not believe how nice of a place for the money. Beautiful garden view, room small but perfect (only a single), great location, excellent breakfast, fruit plate on arrival, etc. Would definitely stay again. Staff were very friendly but not especially helpful when asking about local attractions / local area.
Breakfast was outstanding, staff was polite and knowledgeable about the local area. Very clean and neat, eclectic decor The beds were quite uncomfortable and synthetic bed covering were quite hot, making for a poor night's sleep.
Friendly, delicious breakfast, free wi-fi, good location
Rooms are big and breakfast is very good. Location is also a plus. No Air Conditioner and not very well ventilated. Hotel staff kind but not trained.
Small family run hotel. Nice breakfast. Room quite big and nice. Very friendly and helpful staff. Good location - very closed to S-Bahn and old town. Free internet and mini-bar items for 2 eur. Bathroom quite small. No kettle in room.
Location only Internet connection problems, towels looking very old, expensive for what it offers
Very comfortable and helpful, friendly staff. Room was very nice and reasonable size. Location is perfect for central Munich. paying for wifi. 8 euro per hour with T-moblie
Buffet breakfast was above average. Only the lack of Air Condictioning. But I suppose temperatures in the 80's F are not common in Munich-?
Location. Acceptable breakfast. Good service. No air conditioning. No elevator. No included wi-fi. Far from a 4 star hotel.
The location was excellent,The staff was very helpful,the breakfast was terrific,and the room was nice.
Excellent location what ever do you do - go out in the city, go to the restaurants or shopping. Easy accessable public transport (Tram and S-bahn). Noisless environment. Frendly staff. Comfortable bed. Quite small room. Old and small (14") TV set. Embarrassing remote control (only 6 buttons). It is time to change ordinarie room locks to more modern card locks.
Excellent location, helpful staff, clean rooms.
Good location. Center of MUnich. Internet is not free of charge
Small rooms, with budget furniture. Seems more like a 3 star hotel. Internet available for a fee - this is 21st century, internet should be free! More, it was not working! :-(. Overall, the value doesn't justify the money. 145 Euros per night is too much! You may want to try a 5 star at this price.
location and good breakfast no aircondition,
breakfast! no coffeemaker in room
It feels like home, excellent location (very close to city centre, 50m from metro station)
Perfect location to explore the city. Very helpful staff at reception, helped us to call hotel in the other city to confirm booking. Its expensive for the size of room we got.
The central location. Thought Room 32 on the 3rd floor was a bit small for the price we paid.
room (on the back yard) very calm, good breakfast, very close Marienplatz, Deutch Museum and metro station Isator WC in the bathroom
Friendly staff and a good breakfast, close to city center. The room was way too small.
very good breakfast! I could not access the internet via cell phone nor via computer.
Breakfast buffet, cleaniness of room and most of all the location the bed was not the most comfortable
Close to city center as hotel is one stop with Uban or a10 min walk
It was a very nice hotel, with all the comforts. It was also very close to the subway and it provides a excellent breakfast. Very nice and polite staff. A little bit too expensive, but we've been there during oktoberfest and so I think it's normal. N/A
The Mercure Hotel Munchen Altstadt is ideally located for the city centre with quick and easy access to both the S-Bahn and underground rail lines. There is a direct train from the airport to Marienplatz (S1 or S8) which takes approx. 38 - 48 minutes, the hotel is then just a few minutes walk. A welcome supply of water, apple juice and coke were provided free of charge in the room. Breakfast, if not included in the room rate is expensive but there are plenty of local cafes to choose from as an alternative!
Location, staff, comfort
Location, breakfast staff
The Location close to shopping area
Convenient location, comfortable, clean, excellent service, very good breakfast buffet, worth the price, able to skip lunch, more time to do other things. Did not find anything to dislike.
The breakfast was excellent. Overall the hotel was very good value and an excellent location.
Loved the location. Easy access to the Marienplatz shopping street/Metro station.
Room and Bathroom were new and modern (very clean) Location to the main square and attractions were unbeatable. Internet was 5euro for 15mins of use...huge ripoff.
The kindness of the staff and the cleanliness of the room.
I like the hotel location and breakfast very much:)Cofee was very good:)The conditioning system worked good.
Location, efficiency, friendly staff
fantastic hotel, very helpful and friendly staff, upgraded us to a junior suite which was very spacious, would not hesitate to visit again
The rooms were incredibly spacious and the service was excellent. The beds were a bit firm, and they were the weird Euro style -- two twin beds made a king. Other than that, it was wonderful!
Our rooms were in the new wing which is a fair walk from the lift with a number of confusing doors. Also the views from the rooms overlooking the courtyard were poor with some concrete constructions in front of the windows.
Location was fabulous. Hotel was clean, safe, quiet.
They gave us probably the oldest room in the house. I stayed there 2 months ago and had a totally different room... Was because of booking via booking.com or because booking late? Who knows...
It offers so much inside that youeasily spend a weekend not leaving the hotel. There is a huge difference in the types of rooms available. the smallest rooms are really too small but are still well appointed. There was a significant amount of building work with associated noise.
Luxury environment, great music selection, very nice breakfast, great location
The service, the sun terrace, pool and gym area, the situation in Munich, the brekfast The smelling of the room
The whole experience - the attentiveness of the staff, the comfort of the room and the location of the hotel. As it was a business trip I didn't have a chance to use the spa or eat in the restaurants (as we ate out) but will definitely be back.
We liked the attention to detail and friendliness, helpfulness of the staff. Breakfast buffet was excellent.
Balcony, accommodating staff. When I had asked if I could check in 2 hours early, they said yes. When I arrived it turned out this was not possible. Which would have been fine if I wasn't am traveling for 10 hours and if everything in Munich wasn't closed on Sunday's.
Great location. Great staff. Awesome fitness center.
Hotel is beautiful, upscale, modern and comfortable. Location is top rate, directly across from the virtualize markt. The staff was very friendly - though they seemed to have some issues which I suspect are from the hotel being rather new. Staff needs to be better trained in restarting the room with amenities. Coffee, sugar, other items were often not re-supplied. Room heating system failed while we were there; howevet, hey did supply us with a portable heater that worked well,
the staffs are very helpful, And left my luggage for a few days while away from Munich, and it's free of charges. Location is excellent!!!
Excellent location and the breakfast was the best I had during my trip to Germany. The room was really small. One side of the king-sized bed was up against the wall, so the person sleeping on that side could not get out easily. I would not stay at this hotel for more than an overnight because there is just not that much room for your bags and we felt very cramped.
Location was amazing... The breakfast wasn't good.
Very clean rooms, excellent gourmet breakfast my room had no airconditioning, so the windows have to be kept open on hot nights, can be a problem if facing the street, which is noisy with traffic and people at night.
The breakfast buffet was very good and the location is one of the best in Munich if you want to stay near the Marienplatz As other have mentioned in their reviews the standard single room is extremely small, but taking into consideration the great location and the breakfast, it is still a very good deal. I was in Munich to see the city not my hotel room.
I stayed in this hotel already three times and I am not going to change it. Staff is very helpful and friendly,especially Herr Markakis at the reception. Good value for money, excellent location, quite good breakfast with (!) fresh pressed orange juice. It possible to have a water boiler in the room if you like to drink tea in the room. Atmosphere in this hotel is very friendly, I never feel that I am just in the hotel. Your impression may depend on the room you have. Rooms facing the street are not so quiet, but have airconditions. Rooms facing inner yard are quiet, but without airconditions (you can open a window, it's very quiet). All in all, very nice and friendly place for this money.
Breakfast was very good, great selection. Staff were very friendly and helpful. Great location - central yet quiet at the same time. Bathrooms were too small, elbows kept bumping into walls.
Very good breakfast, fast free internet access, clean rooms, silence :-)
Nice hotel and good location.
A nice variety of breakfast items served in a beautiful breakfast room. The location could not have been better. Only one block from the Hofbrauhaus and other beer halls and restaurants. The bed was very comfortable and the heating was good. The room was very small. The shower was small. There is late night street noise at the front of the hotel.
The quiet rooms,central location, and excellent breakfast. Reception was very helpful. Highly recommended.
location Suggest to travelers that they do not drive in Munich. We received excellent directions from the hotel and doorman made parking very easy, but Munich is not a city to drive in, even if it is only coming and going. Take public transport.
The location was perfect, the breakfast was enough full and staff was very welcome and helpful. We enjoyed our staying there.
The staff, breakfast & location
Location was very convenient to Marien Platz, Hoffbrau Haus and city market. Staff was very courteous and helpful. The only complaint we had was not being able to lower the thermostat setting in our room.
Great location - staff very helpful and curteous.
Everything was perfect ... literally . every staff member seemed to know my name . The room was outstanding. Big , clean and just the right temperature . No in house movies . Everything else was fantastic
The location of the hotel and the competent and helpful staff in reception and lobby.
Not very ritzy, but good price for the area, close to the city center. Breakfast area was comfortable.
Hotel staff very friendly and the breakfast was good. The room was simple and plain but very clean.
Excellent location,pleasent room and very clean.Satisfying breakfast.
no coffee in the room
staff were friendly & helpful; room was large, clean & comfortable big jump in price for staying on a weekday
It is nearby the city center No airco, at 7 in the morning WOII started (working on the road)
The staff were all helpful, especially Sebastian, and made you feel welcome. They were able to accommodate an early arrival and gave us our room before the official check in time. They also arranaged a simple packed lunch on one day when we had to leave before we could have breakfast as we were going on a day's excursion The prices were a bit on the high side and the breakfast was the same every morning (no variety)
Especially when you have stayed at The Hotel Isartor. What a great and friendly staff that not only helps you whenever you need it, but helps you to digest the cultural differences and explain the lifestyle to you. Air conditioning and or a fan was needed.
I liked the location of the hotel and the staff were friendly and helpfull. I only asked for one thing during my stay and that was an extra pillow because the one provided was very thin. I never received an extra pillow so i didnt sleep very well.
Location is good for city walking and German museum. Public parking facility is just next of this hotel. so it is very convenient for tour with car.
Very accomodating hotel. We arrived very early on flight from USA and our room was ready as requested. Room was comfortable and clean. Exclent location. Breakfast was good in pleasant room. Got our trip off to good start
the location was excellent, and i liked the breakfast very much. throughout, very good value. cheap, nothing fancy but cozy. when i went into my room , it looked fairly clean, cozy , old fashioned kindof interior , that was all ok, but there was a half eaten pretzel under the table in my room, which means they didn't clean the room properly. and my room was on the 4th floor, no lift, was a bit tiring after travelling the city.
location, easy to find, size of room, carved furniture nothing at all
breakfast is very good, room is clean facilities is old
ease of WiFi, parking lot, cosy atmosphere coffee was terrible
the location of the hotel is excellent , easy to go to the city center the facilities of hotel is very very old and not very clean , you have to go upstair to go to the toilet. the picture on website is different from the real room .
It is easy to reach by train and perfectly situated for sightseeing in the central and other parts of Munich
It is very near to the centre of the city. Very confortable and cheap.
good breakfast, location, friendly staff the cleaner unlocked the room's door every morning at 10 am no matter what. Towels were available in the shared bathroom, not in the bedroom
good location, adequate breakfast, friendly staff noise from the street and other tenants, furniture in the room needs repair
Perfect breakfast included can not pay with credit card, cash only