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Location is perfect but no value for money Location is perfect but no value for money
Very gool luxury hotel, with heritage, traditions and royal atmosphere. Excellent food arrangements, bars and restaurants. Comfortable rooms. Friendly service. We arrived to the hotel at 18.00, and it found out thet our room was not yet ready. No wireless internet in rooms was available.
The hotel staff was very accommodating and helpful - pleasant attitudes . The first room they showed us was unkempt looking (rumpled bed) - it also had a damp odor, The hotel lobby is lovely - however, the hallway rugs are faded and sometimes stained. The rooms are small and need updating (desparately!!!)
the staff were very helpful, location great room is quite small and bland!
Freindly staff, and a nice spa. The LAN internet connection is very bad, and it`s not worth paying for.
The staff really made you feel like a VIP guest, and were friendly and efficient.
The location of the hotel was excellent. The room was incredibly small for the cost/five star rating
Excellent hotel, with perfect location. Extremely helpfull and friendly staff, gourmet food, comfortable rooms. None
This is a five star location with two star rooms. Go out the front door and walk to all the good sites. The rooms were very disappointing. Old, needs updating. Very overpriced for the room
The location is exellent, THE BEST in Munich. Too much people from the Middle East 90%
The room facilities The lobby is very loud you can't hear anything , and the rooms hallway is very old
Location close to center, cleanliness, the metro station is below the hotel and the shopping mall. There was a problem at check in, the hotel desk manager informed us that booking.com did not inform them of some of our bookings(we had 4 rooms), gladly I had my reservation doc with me to solve the prob. On checking out the price they asked for the rooms was almost double of what I had booked, then again my reservation document came in handy. The manager at the check in was quite rude at first and when we sought to complain to the GM, she apologized.
It was so handy to get to from aeroport and rooms were very comfortable, it is good to be able to get smoking room as many hotels dont do them anymore the bar was far to expensive and so was room service, We also thought it was`right in the center of city from description , all though not very far it was a good bit further then we expected
The prices for telephone and internet.
Rate, location, excellent service by the friendly staff. And I did enjoy the pool!
The staff were knowledgable, helpful and friendly. The facilities were comfortable and the transport links are great.
Great location, near everything; clean and good size, confortable rooms with A/C; the hotel even has the metro connection through the lobby
good location clean confortable
Staff, location and cleanliness are excellent Old style air conditioning system where ALL the guest rooms get only warm conditioned air in the winter and cool air in the summer. The system had already been switched (end of September) to the warm air winter configuration. Our room was too warm for comfortable sleeping for a person who likes a cool room.
very close to the center . own park to let rent car on all safety ....
The rooms were clean. I love the bedding. The matres and the pillows are comfortable and soft.
The hotel was very easy to find! Very good access to the City Centre. The Cinema just around the corner was very good because they show English speaking films. I only pick hotels that are good enough for my wife and I, we are very choosy about what hotels we stay in. The resaurant in the hotel was very good to.
Hotel is beautiful, upscale, modern and comfortable. Location is top rate, directly across from the virtualize markt. The staff was very friendly - though they seemed to have some issues which I suspect are from the hotel being rather new. Staff needs to be better trained in restarting the room with amenities. Coffee, sugar, other items were often not re-supplied. Room heating system failed while we were there; howevet, hey did supply us with a portable heater that worked well,
Great location. Great staff. Awesome fitness center.
Balcony, accommodating staff. When I had asked if I could check in 2 hours early, they said yes. When I arrived it turned out this was not possible. Which would have been fine if I wasn't am traveling for 10 hours and if everything in Munich wasn't closed on Sunday's.
I would like to thank all the staff for the excellent services they have provided to us during our recent stay for the christmas holidays. We were very happy to be there. Rooms were very clean and spacious with excellent decoration. Ideal location in the centre of the old town. We strong recommend this hotel .
Luxury room and good services
Excellent front desk staff, concierge services, drinks and atmosphere in the bar, rooms design, prime location No
everything top class: location, service, restaurants, roof bar.. Internet access is not included in the roomrate, unusual for a hotel of this class. No WIFI, only wired access available
good and friendly service, central location a big plus
Unbelievable experience, it was the first time that I've seen in a hotel the following, all the staff knew the guest name, a prayer carpet and a compass was prepared in the room(respect to the Muslim guest needs), complements fruit and minibar without alcoholic drinks refilled on a daily basis. The room services food is the best in quality. And laundry service fulfills the guest needs. Never the less the location of the hotel is the best, and it worth every cent. Finally one of the main reasons that will make me to come back to Munich is this hotel.
excellent concierge service. Reception did utmost to give us a room we were happy with. Excellent breakfast staff. Very poor views (look out onto a multi storey car park) from back of hotel and I had requested a room with view on booking form. Very disappointing to get allocated very small room with car park building darkening the room even more. The gym is too small!!
The location was superb, the room very quiet
quit place,near center of Munich,not far from airport,good value of money
Room quiet and good as a base for business Very minor point but internet connection cable was to short for full use of table.
The location was convenient for my business travel - very close to the train I needed, and the neighborhood was very nice. My friend and I enjoyed walking through the neighborhood in the evening and always found a nice place for dinner. The spa was a good place to relax, and I really like the design of the pool area. It was nice to see a pool for adults rather than just for the kids. The food in the restaurant was excellent, and the singer in the bar added a nice touch. All around, an enjoyable stay.
Excellent hotel in great location in Munich. Great transport links from airport to the city and around the city.
location was excellent and staff very helpful and friendly. The bar was lovely, great service and open til 1am. access to the internet in reception really came in handy to organise tourist trips. Spa area great i thought that the hotel was lovely and felt i got great value for money. only thing i would say is that the room felt a bit cramped though obviously we didn't spend a lot of time there as we were busy exploring the city!
They are very child friendly and very nice
the hotel is very clean and neat and directly next to the river and near to the coffee shops and market. it is an excellent hotel.
Very nice... A bit more than a smaller hotel, but worth it Try the "True and 12 Handmade Ice cream" store around the corner!
Excellent service and staff, cleanliness of rooms and upper class facilities.
location and ease of accessing the city I needed to switch 3 times rooms because the 1st one was with 2 beds instead of a 1 king sized the 2nd time they gave me an allready occupied room 3rd room was not clean
We received a free upgrade to the suite. Great!
The quiet rooms,central location, and excellent breakfast. Reception was very helpful. Highly recommended.
The location of the hotel and the competent and helpful staff in reception and lobby.
Great location - staff very helpful and curteous.
The location, staff and cleanliness were fantastic. The rooms were actually larger than I expected. Beds were too hard.....but it seems most Euro branded hotels are thus way.
The location was perfect, the breakfast was enough full and staff was very welcome and helpful. We enjoyed our staying there.
Location was very convenient to Marien Platz, Hoffbrau Haus and city market. Staff was very courteous and helpful. The only complaint we had was not being able to lower the thermostat setting in our room.
The staff, breakfast & location
Everything was perfect ... literally . every staff member seemed to know my name . The room was outstanding. Big , clean and just the right temperature . No in house movies . Everything else was fantastic
location Suggest to travelers that they do not drive in Munich. We received excellent directions from the hotel and doorman made parking very easy, but Munich is not a city to drive in, even if it is only coming and going. Take public transport.
Excellent location, helpful staff, clean rooms.
Very comfortable and helpful, friendly staff. Room was very nice and reasonable size. Location is perfect for central Munich. paying for wifi. 8 euro per hour with T-moblie
Small rooms, with budget furniture. Seems more like a 3 star hotel. Internet available for a fee - this is 21st century, internet should be free! More, it was not working! :-(. Overall, the value doesn't justify the money. 145 Euros per night is too much! You may want to try a 5 star at this price.
The location was excellent,The staff was very helpful,the breakfast was terrific,and the room was nice.
Good location. Center of MUnich. Internet is not free of charge
Buffet breakfast was above average. Only the lack of Air Condictioning. But I suppose temperatures in the 80's F are not common in Munich-?
Location only Internet connection problems, towels looking very old, expensive for what it offers
Excellent location what ever do you do - go out in the city, go to the restaurants or shopping. Easy accessable public transport (Tram and S-bahn). Noisless environment. Frendly staff. Comfortable bed. Quite small room. Old and small (14") TV set. Embarrassing remote control (only 6 buttons). It is time to change ordinarie room locks to more modern card locks.
location and good breakfast no aircondition,
Location. Acceptable breakfast. Good service. No air conditioning. No elevator. No included wi-fi. Far from a 4 star hotel.
The gentle hotel staff, the fantastic breakfast, the good taste (decoration, room furniture etc), the good location (centre), the cleanliness and the welcoming feeling in general.
Could not believe how nice of a place for the money. Beautiful garden view, room small but perfect (only a single), great location, excellent breakfast, fruit plate on arrival, etc. Would definitely stay again. Staff were very friendly but not especially helpful when asking about local attractions / local area.
Amazingly efficient and friendly staff. The hotel decor is a bit dated but they obviously try to make up for this through fantastic service e.g. we received a complimentary fruit basket in our room. Fantastic breakfast. There was no air conditioning in our room which could be problematic in summer - however they did provide a fan for our use.
Rooms are big and breakfast is very good. Location is also a plus. No Air Conditioner and not very well ventilated. Hotel staff kind but not trained.
The location was excellent, the staff friendly and the breakfast was great. The room was large and comfortable. Overall it was great but we found the pillows very uncomfortable.
Small family run hotel. Nice breakfast. Room quite big and nice. Very friendly and helpful staff. Good location - very closed to S-Bahn and old town. Free internet and mini-bar items for 2 eur. Bathroom quite small. No kettle in room.
The staff was wonderful: helpful, cheery and always courteous. The breakfast was exceptional with exotic fresh fruits daily. We had a lower level room and traffic noise was a problem.
Friendly, delicious breakfast, free wi-fi, good location
Great breakfast buffet and inexpensive parking. Beautiful courtyard that would be great for breakfast in the summer. 10 minute walk to marienplatz. Wifi access was difficult to use with an iPhone due to the frequent need for re-login using a complicated key
Breakfast was outstanding, staff was polite and knowledgeable about the local area. Very clean and neat, eclectic decor The beds were quite uncomfortable and synthetic bed covering were quite hot, making for a poor night's sleep.
Everything! The staff was great, breakfast was a good variety, and the room was huge! Smoking indoors, but hey, that's Germany
Breakfast View, street noise, some staff unfriendly and unaccommodating, no minibar (refrigerator). Very expensive.
Convenience: best location, having an in-house cafe for breakfast, lunch, and afternoon coffee (with delicious pastries!) Style: rooms, common areas thoughtfully and attractively designed Staff: first rate, attentive and accommodating
Location is fantastic; right in the center of everything. The hotel is lovely and romantic. The service and breakfast are top notch, and everything was kept very clean. Given these, I would say the overall value is very good. My room was rather small. It was fine for an overnight business trip and I generally don't need much space. But if you prefer a larger room, this may not be the best fit. I would gladly give up space for the other amenities and price, however.
breakfast, room cleanliness, location price may be a bit high
Location, cosiness rooms too small
Great location, walking distance to most historical areas and great restaurants, very easy & reasonable parking, excellent breakfast. Quiet, clean rooms. Very updated and clean
very good location, nice quite big room, srawberries and sparkling wine for breakfast no mini-bar at the room, no warm breakfast
The location is very central, short walking distance to shopping areas, etc. The surrounding area offers quite a few good restaurants. Good breakfast. We could literally hear people in the next room talking. You need to climb some steps to reach the elevator, and there were some additional steps just before reaching our room. Therefore, it caused some inconvenience when we needed to take the kinderwagen to the room. however, the hotel helps you with storing it at the entrance. However, overall I will rate this hotel as very good.
Excellent location and services. Very polite and helpful staff.
The location of the hotel, the presonnell as well as the La Famiglia restaurant was ok. The singleroom was very small and we had to change it to a doubleroom for single use. No information in english in the rooms. Very small TV in the rooms, could hardly watch it from your bed. I got a feeling this hotel was meant for elderly persons without children. The breakfast was quite ok but could have included scrumbled eggs, sausages, bacon etc.
staff very cold towards guests, staff loudly fighting and arguing in front of guests, poor breakfast buffet offer, very high price for the service rendered
Very responsive. Not a thing.
Very nice hotel. Absence of the air conditioning made my stay not so comfortable, it was too hot in the room, what is not acceptable for such expensive hotel.
The location was excellent! The noice was coming from outside surprisingly clearly.
The rooms were very clean and comfortable. The hotel is on a small side street within a short walk to the Marienplatz and Munich's famous Glockenspiel. We stayed one Saturday night in November, and while the hotel is located on a small, quiet side street, it shares that street with a bar. Now that the laws in Germany have changed and smoking is no longer allowed in bars and restaurants, people must go out onto the street to smoke. So the quiet street transforms into a loud, crowded extension of the bar from about 11:00 in the evening until 5:00 am the next morning.
It was a clean room, and the staff was very nice.
Great location, good size room and bathroom. Decent breakfast.
Central location, excellent breakfast selection, reliable service, old world charm. The front desk staff is distant rather than friendly, but they are efficient and get the job done, which is enough for me.
The location of the hotel was excellent. We were initally booked in for 2 nights and decided to stay another night. Once we parked our car we did not need it again until we checked out as we were able to walk everywhere. The staff were friendly and our room was clean and comfortable.
Good hotel, good breakfast
Unbelievable location! Close to everything. Walk thru passageway to hofbrau house and other restaurants.
The location was excellent. The room was very noisy, no tea/coffee facilities, no aircon, very very poor value for money - it was twice the price of the 2 other hotels that were four star that I stayed in, and half as nice!! Not a 4 star hotel if I compare it to others.
My self-catering suite was huge, spotless and wonderfully presented with great furnishings. The little kitchen was very handy and the balcony over the courtyard charming. The hotel's location was fantastic - a short stroll to Marienplatz and the centre of things. Staff at reception were very helpful. It was relatively expensive at €195 a night and breakfast wasn't included in the price of the room.
Very clean and very quiet, excellent shower. Very expensive
Food,quiet,central location,helpful staff Room heating on ground floor was barely adequate
Excellent room, v quiet but with all mod cons and in the centre of town.
location and hotel staff
Location, nice rooms, nice staff no
Closer to the Marienplatz and ability to cook light meals The celings were too low; I bumped my head a couple of times while getting up from the bed or the sitting area. The hotel did not provide detalied direction on how to go there from ythe metro station; very difficult to find the hotel.
nice bar, lovely clean room restaurant was small and we could not get a reservation
The apartment had everything a couple would need in a great location in the old part of town near the Hofbrahaus. We found the staff to be excellent, very friendly and more than willing to help in all cases. We madea mistake with our reservation and thought we were checking out a day later. We arrived back from an excursion in the afternoon of our actual departure and realised we needed to get to Frankfurt airport with 4 hours! Unfortunately we weren't able to make it however all 3 staff tried as best as they could to arrange many details. Thankyou The air-conditioning was lousy and the pillows were large yet soft, otherwise quite fine
Everything, beautiful, clean hotel. Great location In room refreshemnts were way overpriced
The location was excellent. The rooms were very nice and clean. Breakfast was not included in the rate as with other hotels we stayed at.
Staff were very helpful, and friendly. Hotel in a wonderful location for the old part of Munich. Not really a 4* Hotel, room standard a good 3*, breakfast buffet average and overpriced at 37 euros for two.
Liked the way the bathroom could be visually integrated into the sleeping area (glass wall) by opening the sliding door. Trendy cocktail bar. Super location close to Marienplatz and Viktualienmarkt. Could have done without the strip joint opposite, which leads to late night traffic
Staff were very helpful and efficient. Decor and ambience excellent. Comfortable lobby and pleasant outdoor area. Needed more wardrobe and cupboard space for clothes and toiletries. Pillows very hard and uncomfortable.
They recognised me from previous visit and upgraded me. Gorgeous design of room and facilities. Great location.
Location, the room and staff
The hotel is beautiful. lovely attention to detail. spacious, clean design, playful and elegant. Emiko restaurant tastes were delicious. The hotel is in an excellent spot to have a romantic walk through Munich center in the evening, or enjoying the sights and sounds of the Viktualienmarkt in the morning. The room was a bit chilly.
What we liked best about the Louis was our room, which was a very affordable room, and was still spacious and comfortable and stylish and it felt like we were staying in a really cozy, upscale bedroom - it did not feel like a hotel room. Oh and the hotel smells amazingly good. The only thing I would change about the room is, we would have appreciated a tea/coffee bar to prepare our own hot drinks; this is a feature we use all the time in hotels, when available. That is the only thing I consider lacking in the room.
Decor was elegant and unusual e.g. recessed closet space. Room (courtyard-facing) was very quiet despite very central city location. Maybe it's louder in summer? There was a restaurant on the terrace directly below. Breakfast tasted absolutely terrific - ingredients all bought fresh at amazing farmer's market across the street. Staff at desk, in restaurant were friendly, cheerful and eager to help. Upon my request, they instantly replaced the "desk stool" with a chair with a back. Stylish and pleasant lobby encouraged a convivial atmosphere. Daily shoe polish service, daily newspaper were nice amenities. Wireless (included in rate) worked flawlessly. Excellent shower an Platform bed was a little bit uncomfortable.
We felt very welcome - friendly and helpfull staff, good breakfast and pretty decor. The location, in a residential neighbourhood, is very calm and pleasant. The position is quite far from the railway station. Room and toilet were small - but compensated for by a lovely conservatory.
It was a pleasure to stay in such a lovely hotel - excellent breakfast service and very helpful staff. I know Muenchen well and this hotel is in a great position. Finding any light switches near the bed was a small problem but it would not deter me from staying there again.
atmosphere & vicinity to Maximillian Strasse
Beds and breakfast invisible step in the entrence whwre I fell badly Tobaccosmoke woke us up in the middle of the night
Character of the hotel. Made a change from the usual anonynmous modern box. Breakfast served at the table made apleasant change. No
Excellent location and very friendly and helpful staff (front desk, breakfast etc.). Will definitely stay here again.
Very friendly and comfortable, and the perfect base for the Munich Opera Festival.
Hotel de charme with excellent polite staff. Convenient location near Maximilian Strasse in a quiet road with nice places to eat and drink. Spacious tastefully furnished room with balcony overlooking the Renaissance courtyard. Breakfast served at the table. No air conditioning.
The room exceeded our expectation, very good location, excellent service.
The staff and breakfast The hotel was very expensive; out of date and needs a renowal
The room was clean, quiet and comfortable. Hotel staff was very friendly.Close to Deutsches Museum.
the hotel was excellent, the service was very good and it helped to make a very pleasant stay. it is about 20 minutes walk from the centre but if you are in munich for the octoberfest this might help to burn calories.
exceptionally clean, very stylish design to the rooms and interior facilities. Breakfast was very nice.
Reception OK, but service at breakfeast could be better The equipment and rate of suite could be better
Cleanness No wireless connection working
Calm and silent atomosphere made me be relaxed. Breakfast was rich and made me be activated.
Good location 200 metres from S-bahn station, fast free internet, pleasant staff. Breakfast was very limited.
I didn't like the floor in the room. Stone floor is very cold, and I would have preferred carpet or wood.
very nice and clean room, very quite and WLAN access free of charge No bar, but restaurants close by