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Location, staff, room, facilities, swimming pool, restaurant, hotel looks etc. Most of it. Not a big problem but if you like to have bath tub, you need to ask for it in advance as not all rooms are equipped. Also we like the aircondition to run a little cooler but it was OK.
the hotel is of a very high standard and the facilities are excellent
Great hotel in great location
concierge very helpful.. late check out help a lot
Service is excellent. I arrived the hotel exhausted at 7:30am. Reception let me check into the room without extra cost. The hotel is a six year old one. It is a very nice modern hotel in a revonated old building. The location is right by the central train station. Transportation is convenience, but not as nice as the other five stars hotels in the area. Anyway, this is by far the best among all the hotels I stayed in Munich before (and I have stayed at Four Seasons and Bayerpost, ...) Nothing to complain.
Close to train station Wasn't crazy about the room design
nice rooms, nice spa Apparently there are no king size beds in this hotel despite the advertising in booking and in sofitel sites. only single beds.
close to train station spa was closed even though we inquired about it before staying there
best hotel ever
The spa had to pay for internet- wifi should be free guys
Luxury environment, great music selection, very nice breakfast, great location
They gave us probably the oldest room in the house. I stayed there 2 months ago and had a totally different room... Was because of booking via booking.com or because booking late? Who knows...
The rooms were incredibly spacious and the service was excellent. The beds were a bit firm, and they were the weird Euro style -- two twin beds made a king. Other than that, it was wonderful!
Location was fabulous. Hotel was clean, safe, quiet.
Our rooms were in the new wing which is a fair walk from the lift with a number of confusing doors. Also the views from the rooms overlooking the courtyard were poor with some concrete constructions in front of the windows.
The service, the sun terrace, pool and gym area, the situation in Munich, the brekfast The smelling of the room
We liked the attention to detail and friendliness, helpfulness of the staff. Breakfast buffet was excellent.
fantastic hotel, very helpful and friendly staff, upgraded us to a junior suite which was very spacious, would not hesitate to visit again
The whole experience - the attentiveness of the staff, the comfort of the room and the location of the hotel. As it was a business trip I didn't have a chance to use the spa or eat in the restaurants (as we ate out) but will definitely be back.
It offers so much inside that youeasily spend a weekend not leaving the hotel. There is a huge difference in the types of rooms available. the smallest rooms are really too small but are still well appointed. There was a significant amount of building work with associated noise.
Location, efficiency, friendly staff
Very Clean. Quiet. Friendly staff. Reasonably large room, and very comfortable bed. Pillows could be in down instead of synthetic.
The service attitude was quite unique at the hotel, more than perfect. Breakfast is really good! I highly recommend deluxe room with park view.
Very clean - amazing rooms - great spa 30 Euro each for breakfast is very expensive ........ think it may have been worth it as it was excellent. Fine as we travelled as a couple - if my kids had been there would have been unaffordable!
We had a wonderful stay which was high lighted by the wealth of knowledge of the hotel conceirge .Glad we took his advice about restaurants & tours.The hotel is located in a great area for shopping & sights.
Room ready for arrival at 2pm. Central location. Staff friendly, helpful and with very good command of English. Gym and pool very appreciated. No noise. Minor quibbles - I would have liked a CD player in the room (I know they could be hired) and a wider choice of English language newspaper.
The location of the hotel. Those who want to stay near the center of Munich and have the ability to walk there on foot should definitly consider The Charles Hotel.
The Charles Hotel is a very top class hotel. The Location is great, a few min. walking away from the city center and steps away from the train station. The hotel is prestigous, very clean and comfortable. The restaurant and food is good. no wi-fi in the hotel. The internet connection is wired and expensive.
the staff were very helpfull;the hotel is quite and the view of the room is nice; the size of the room is execllent
Friendly and helpful staff, beautiful hotel about 500 meters away from the train station. Room, and bathroom large. Excellent service. Great SPA, There is absolutly nothing negative about this hotel, everything perfect. You get what you pay for and more. Highly recomend. nothing
Hotel staff were very friendly and helpful, the food in general was very good, cleanliness & the comfort of the Hotel also very good.
Great spacious room , very clean , very good breakfast. Close to main rail station...The cute dog in mornings Nothing
Short walk from Munich Central Station, good value, comfortable, clean, unique art decorating the hotel. Clientele seemed to be adult, relatively young, European travelers and back packers. I arrived at the same time as a rather rowdy crowd. I was traveling for work, but most of the persons I observed and came across seemed to be on holiday and enjoying themselves. Can be a pro or a con.
Please write at least 15 words
Great Location Excellent Breakfast Buffet In order to speak to the receptionist, one has to come down to reception - no phone connection
Location, really close to main train station. Helpful staff. Clean room. Poor lighting in the bathroom. Internet did not work in our room.
Location. Very close to central train station. Renovated room. Poor lighting in room enterance. Pillows in the room were too soft, needed to be folded several times to be used as pillows.
Rest after long walks on a city Close room
Close by Banhof for easy local travel Friendly staff Good breakfast
The Location is really good. Just under 10 mins walk from the main Station. The Stairs up the lobby could be dificult for people with heavy lagguage.
It was alright. It is currently being renovated and we were in a room that is not on any of the maps of the hotel floors so we couldn't find out room at first. Not the best neighborhood
The location was superb - close to everything, especially the main train station, and yet extremely quiet. Loved the lavish breakfast every morning and the room was tiny but clean.
The decoration of the room and the free wi-fi. The exterior of the building
Ambiance, cleanliness and nice staff
Excellent service Bit expensive, breakfast very expensive and bar a bit small
Classic and classy design, location, staff, breakfast, the music at the bar.
theirs great restraint for dinar and good serves rely thanx allot its mazing
The rooms are wll furnished, good high speed internet, excellent central location The Breakfast is a total rip off. It does not matter what you order, you pay €27. Thi sis simply outrageous rip off.
garden room service is a bit late
close to the shopping malls
Nice modern atmosphere and central location No tea and coffee facilities, breakfast room to small and always busy.
Comfortable rooms and very friendly service Expensive breakfast!!
Good breakfast; good bar; room was good size and good facilities; health club was excellent; location is good TV broke twice in 3 days. Is there a problem with the TV's or with the power supply? Difficult to get room cool enough
This hotel was very comfortable and just outside of the train station. The town center can be reached via a 10-15 minute walk or train. The staff was helpful, fitness center good, and nice breakfast. Quiet, constant humming sound in the room like a vacuum being run in a distance. it did not affect our stay, however.
The interior was welcoming, spacious and the wonderful waft of spicey candles in the foyer induced an immediate response of relaxation. The room was large, luxurious and so comfortable. Staff were superb, friendly and helpful.
Convenient (but not scenic) location Clean Helpful staff Everything comes with an extra charge - internet, health club. Internet was the most annoying at 24 Euros per day for slow in-room wifi and 36/day for fast. It's robbery. Free wifi in the lobby means half the time you literally can't find a chair & it's really slow.
Staff was engaging and personal but still very professional Stay was not long enough..
Staff was very helpfull and kind. They gave us a new renovated room and alot of helpfull tips about restraunts. The room was new and clean. The hotel is very close to main station which is good if you are traveling by train. Ibut if your intention is shopping and sightseeing, yhat means you have to walk a lot or take the tram for two stops. The lobby is very dark and crowded like a train station. We booked a double deluxe room for two nights ten days before the date, with a reasonable price and then when we want to extended the reservation to three nights they charged us very expensive price almost two times which is ridicolous. It must be the same price if you already have a reservation.
Staff friendly and multi-lingual, clean rooms, excellent location and a nice ambience about the place. All pillows and duvets were feathers and the drinks in the bar are very pricey - 7,50 euros for a beer. No tea and coffee facilities in the room.
- Location - Breakfast - Amenities - Staff could be a little more personable than stoic - The rooms seem dated and could do with being updated for the price we are paying
Across the street from the train station, but never heard a train. Within walking distance to Marienplatz. Hotel was very clean and well decorated with artwork and fresh flowers, breakfast was impressive, and our room was quite comfortable. Would definitely stay here again.
Excellent location across from main Munich train station. About a 15 walk to the Marienplatz. Access to public transit close by. Staff was very friendly and helpful in assisting us with planning our three days at the Much Christmas Markets. Breakfast buffet was generous and varied in choices. The room was comfortable and quiet.
Location, customer service, size of room, fitness center amenities Charges for wifi
Friendly, welcoming, helpful front desk staff. Bright, modern room. Modern bathroom with bath. Excellent breakfast. Overall excellent.
Solid location to use trams and trains. Also walking distance to city center. Airport shuttle across the street was great(it was 11€ each). The hotel it self felt very historic which I loved. Lots of cool art . Friendly and helpful desk staff. The bed was extremely comfortable. Our room was a bit expensive for just a basic room. being right next to train station it got noisy at times. The main elevator was shut down so we had to use the service elevator which was very small only enough room for 2 people.
I have stayed here many times and have found it to be comfortable and pleasant. Excellent breakfast buffet. The people taking part in the special meetings were often very noisy.
The rooms were very nice and the breakfast buffet was excellent. We had trouble adjusting the temperature in the warm and were quite warm at night.
This nice hotel has an easy location - across the street from the train station and across the street from the airport bus stop. The center of town can be reached easily by foot in about 10 minutes. The staff were friendly and accommodating. The sauna and steam room were nice, and breakfast was superb. All in all, a great place to stay. The room was slightly cold but very clean and comfortable.
Very close to central station, clean,good breakfast, the room with one bed is very small
Bestens erreichbar. Gutes Frühstück inkl. Weißwürste und Baked Beans und frischem Obst. Kostenloses Internet per WLAN auch auf dem Zimmer. Gutes Essen im Restaurant in ordentlichen Portionen. Service ist nur durchschnittlich. Dies gilt insbesondere für das Restaurant. Aufmerksamkeit könnte größer sein. Die Bar ist schön gemütlich, aber vergleichsweise teuer. Gerade auch im Vergleich zum.Restaurant.
Location and convenience, friendly and helpful staff, good restaurant, breakfasts. especially commend the conceriege -- Maximillian and Helga. The young man with the Irish accent was particularly helpful as well. Size and appointments of the room were very satisfactory, though hot- water pressure was erratic. The surrounding ambience was a bit unappealing -- the casino and male- oriented "recreation" establishment next door. The crush of bicycles was a nuisance. Did, however, appreciate accessibility to public transportation
the hotel staff is friendly and approachable and thus make my stay more pleasant. the rooms are abit old and there are no aircondition which is very hot during summer
Fair quality stay. High price for the room quality. Missing heating in the bathroom floor. Expencive www conection.
Great option to stay in. Modern, confortable and the staff's kindness and professionalism is outstandingly great! Location is perfect, all the tours and the main train station is around the corner as well as the public transport (tran and bus) very centric and useful. Nothing really, everything was great... I would love something to eat at night or at least a vending machine though.
I asked them a quite room and I stayed in the quite room. Wifi isn't free, but I could use it for free in my room because of another generous hotel. (It opens it to all) Nothing is included (breakfast, internet ...) but not cheap. It's near to the train station, but at first it was difficult to find. They start to clean the room 9:20~40 in the morning and they just open the door. When I was in the room, they came back later, but they did it every morning.
location, service, cleanliness, hotel staff
The location was excellent for a single mature woman travelling solo and using the train as the main form of trasport. All sights were in walking distance. Very good. The staff were friendly and helpful to give tourist information. For the price and location and on a budget I would recommend the hotel to travellers. Bathroom was small, but for one person was fine No fans in room when it got warmer.
Incredibly good breakfast buffet. Surprisingly quiet room for such a busy area of Munich (room opened onto back alley lot) Extremely pleasant and hospitable staff. Room was a bit cramped, but good value for the price.
Proximity to train station. Good hotel for non-sophisticated people like me. Furniture in the rooms looks outdated, question of style I guess. But functional.
Decent hotel for a decent price, recommended for those travelling by train - just next to the station if you choose to use the parking and drive a bigger car, reconsider. it's a true challenge to go in or out without a single scratch.
clean and cheap
Breakfast selection was good refreshed reguarly, easy access to stations and can walk to most attractions.
very clean and vwry nice/helpful staff
seemed that the hotel was a bit understaffed.
Convenient location to station, Oktoberfest and city. Small room.
no blanket single sheet no face cloths
NIcely appointed standard hotel room. Very friendly and helpful staff. Walking distance to station and Marienplatz. There was a mechanical droning sound in the room which the hotel staff could not explain.
The hotel was new and so the rooms were still fresh, modernly appointed and barely worn. My wife and I were in Munich for Oktoberfest and one of our days there was a national holiday. The front desk staff were uninformed as to what was open or not (i.e., museums) on the holiday and were ill-informed about the hours of Oktoberfest which struck us as a bit unusual, nor did they make an effort to find out.
Did not restock soap last 2 days. Heater was only marginal in sept. Hate to be there in dec.
The staff was friendly and helpful. The room was new and clean. The area or neighborhood was a bit sketchy, although we felt comfortable walking about just fine. There were no facecloths available in the room and I had to use a hand towel to wash my face every day. Also, there were no drawers in the room to unpack my clothes into, just a small closet. So I had to "live" out of my suitcase. Also, there was no iron or ironing board in our room.
Very clean & modern, helpful friendly staff, lovely breakfast, comfy beds!! cannot think of anything; it was wonderful!
We had a group at the Treff for the Oktoberfest. This was a great hotel for the group close to the fest and close to the center. It is located in the middle of the red light district
The rooms were large and the furnishings were new and clean. Everything just felt comfortable. The location was great, right across from the Munich main station. You can go anywhere by the trains. Around the hotel are plenty of restaurants, bars, banks, supermarkets and other nightlife. You will not be bored. I have to give special compliments to the front desk staff as they were the most helpful team I've ever encountered. They attended to our every need with a smile and professionalism.
Location, in front of train station and close to historical sites. Surprising very quiet. Bed very comfortable! No towels in the bathroom and staff took a hour to bring them. Call service never was available and tv system was not working properly. 160 dollars night for a hotel should be no more than 100 bucks!
Across the street from the main railway station - if you travel with an early morning train, as I did, the location could not be better. Faux modernism of the interior
It was very near all the major city sites the cost of using the minibar
friendly staff, clean room, nice decorated lobby, the location of the hotel.
Service No air con
location, interior, cleanliness price of breakfast
The staff was extremely friendly and helpful.
A correct four-star hotel very well placed for train travellers and excellent value during the summer season. There is a very popular, but pretentious, wine-bar bistro (Lyonnais bouchon style). Many of the rooms are arranged in pairs so as to have adjoining bathrooms. In our room the noise from the neighbouring bathroom was disturbing, particularly after much beer drinking.
Excellent location within a seconds approximity to Main Station, S- abd U-bahn.Facing to pedestrnian street surround by shops and small restaurants. Very good breakfast and staff of the hotel. Rooms facing to the street are too noisy: you will hear all trams passing by as well as water falling in the bathroom of next room. Please ask a room facing the inner yard.
Front desk personnel were excellent in helping us. Your breakfast is expensive, but the main person was abrupt and the personnel were not attentive to my reuqests and sometimes no one was there to even ask.
interior room, double doors to ensure the silence in the room expensive breakfast
Convenient location near train station, cleanliness, relaxed atmosphere.
I liked the location close to the main train station and the room. The double room should have had double bed. Also, breakfast should be included at the price paid.
Air conditioning did not cool room below 27 degress Celsius and matress was very uncomfortable.
close to Marienplatz and Pinotetka museums light from sign in our room all night
Comfortable, friendly, good value for its location, more traditional in its decor, helpful staff, good location, close to railway station and 10 minute walk from Marienplatz
The atmosphere the room i was in was a very strange shape - long and thin - i felt a little boxed in as it wasn;t the standard square shape.
Great location, good sized comfy room, staff were helpful when needed but not pushy, excellent hotel security N/A
Excellent location to db, very comfortable and Clean. There is restaurants front of the hotel provide halal food.
The Front desk staff are very welcoming and helpfull.. Maya was the best, she always exceed the Servise expectation. Bathroom is small
location and attitude of staff
Straightforward check in; English speaking staff, late bar and good coffee machine in the room
local to train station not a four star hotel as advertised, more like a 2 star. "tired" bathrooms. too expensive for quality of rooms
Value for money
good access to public transportation
Located near downtown, just a few blocks form the central station. Breakfast served too late
The REGENT location is an easy walk from the Hauptbanhof. The REGENT location is an easy walk to the Augustiner Keller Beir Garten Breakfast had everything (cold cuts, hot eggs, hot bacon, bread, pastries, juices, coffee, etc.). Nothing.....all is good.
Large, clean rooms. Excellent breakfast. Excellent location, 2 min walk to main train station, 10 min to main centre. Friendly staff. I had problems picking up the internet signal in our room. They were happy to move us into another room but still had the same problem. Down stairs at the lobby no problems. No kettle tea/coffee in room but a 2 min walk to train station and nice coffee for only 1 euro.
Clean and very close to the central station and many attractions
the restaurant staff were the "only" nice people. - Rooms are not clean. - Bed sheets are filthy & yellowish. - Floor carpet is filthy and smelly. - The bed itself is broken, dusty, and very old. - Bathroom toilet is filthy and not cleaned. - My child's backpack was lost/stolen from the hotel. - Room's phone wasn't working and the only way to get room service was to go down to reception.
Breakfast, position, staff, clean No remarks
Was quite basic but the loaction is great and the staff were nice! The bath was very slippy, the room was too hot!
The hotel is ok but it is not an 4 star hotel, no double bed (kingsize) no gym, and room service til 10:00
The rooms were well designed, clean and comfortable Nothing, everything was perfect