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Friendliness of Hotel Staff Amenities need updated Air Conditioning did not function very well if at all, room was very uncomfortable temperature wise.
trough the window we can see all naples very beautiful panorama... stains on the wall in the room, broken bathroom glass, rusted bathroom tubes.
The location In napoli is very good. The hotel was clean and comfortable. The staff. On the edge of being rude. We stayed 3 days and everyday, 1 lift was out of order. Considering this hotel receives a lot of tourist bus, imagine when you are trying to take a lift. For the same reasons of tourist bus, It was difficult to take breakfast, no table available or no food available. We had 3 rooms and in each room, the safety box was "out of order". The reception sent somebody to fix it but could not find the problem. The free internet service in the lobby was also "out of order". The lift to the garage was "out of order". Finally, except for the location, we cannot recommend this hotel.
Efficient and well organized, clean rooms. I would expect in a hotel to have a map of the city to be offered to the clients. Also, more care to have english in every leaflet and post.
Hotel location, restaurant staff Front desk was very impatient, the rooms from 21st floor and above are refurbished, so make sure you ask for these rooms because the rest of the rooms are really worn out and are not pleasant to stay in, breakfast was very basic and included very few vegetables
The selection for breakfast was extremely poor. For a buffet breakfast I would expect a greater choice. I certainly in the past have found a better selection at lower rated hotels.
The public areas were clean and atractive and the staff were pleasant. The bed was comfortable and the linen and towels were crisp and clean I requested a room near to a friend who was on floor no.25 but when I received my key I was on floor 17 when I pointed out my request I was confronted by a kirt "it is not possible". I aslo requested a non smoking room but was put on a smoking floor. They advertise a safe in every room I never found one in mine. The enamel on the bath was badly damaged. The razor socket in the bathroom was broken so much so that water could enter the mechanism.There was a smell in the bahroom.The air conditioning didn't appear to be working.It would appear that at sometime the room had been broken into because the inside door frame was damaged.The day before we were due to leave, our room was stripped as if we were vacating it that day, this was promptly resolved by a receptionist.Every time we wanted service from the bar we had to find the barman who appeared to double up in the dining room. You may wonder why I didn't complain but I was there to support a friend who had been mugged and badly beaten and was in hospital I therefore had more important things on my mind and spent very little time in the room. I may have to return but will consider a different hotel.The room was 1727
the location was grade because there are restaurants and bus station near by. The view from the high floors is breathtaken !!!!!!! the breakfast eas poor for 4 stars hotel . and the difficulty of aproaching the parking which doesnot belong to the hotel!!!
We wanted a view of the bay so got a room upgrade without having to pay extra. The famous AC Milan football team also stayed while we were here and Liverpool stayed the week before! The service in the restaurant was very poor. We waited over 30 mins for our drinks and over an hour for our meal which was ok but not worth the wait. The prices for the food and drinks in the bar and restaurant were ridiculously expensive. This also applies to the mini bar in the rooms.
Breakfast was great. Room was nice. All italian channels (no variety) + impossible to order movies
location is great, breakfast ok, room fine works going on in the street and so a lot of noise. I know these kind of works can take a lot of time (years) so be prepared
Friendly staff. Very old, tiny shower and bathroom, not in a very good neighborhood.
The location was fantastic. The room was nice and spacious with a balcony overlooking the city and the breakfasts were good
room nice and large. large flat screen TV. hotel staff friendly.room and bathroom clean. No view from our room or decent balcony. Window very small. resturant out of use during our stay.
Clean and quiet. Good breakfast. Good location need the old city. The internet didn't work one night!
museum visit Naples
I liked the cleanliness of the room and the cable tv. Nothing
close to grocery store and walking distance to all attractions none
The location of the hotel was excellent for my needs. It was clean and tidy.
Central location, quiet, nice rooms, good value for money. Will come back.
Very nice hotel in the most charming part of Naples. Great staff.
The staff, the rooms were excellent. It's a hidden treasure right in the centre of the old Napoli. It was perfect. The staff really excelled themselves and their sense of pride in their city and it the service they offer to their guests was highly evident.
The stylish rooms, nicely renovated interior The surroundings are so-so and the entrance is really something I would have never imagined to hide a 4* hotel
fabulous historic building (inside); large beautifully furnished rooms with all the mod-con's; perfect location in centro storico; grand breakfast room; excellent staff walking down the street and seeing garbage and graffiti...the "norm" in Napoli! also the grungy staircase leading to the second floor is a poor first impression to the hotel grandeur
Hotel was very well furnished, staff was excellent. The location was not very desirable. Lots of graffiti in neighborhood, few restaurants or shops within walking distance. Taxi was only transportation available.
Friendly front desk staff, good location. poor breakfast selection and service.Small showers.
The staff were very helpful and the location in the old part of the city very convenient. This is a quiet oasis in a (potentially) noisy district. Ignore the off putting entrance, once up the stairs all is very good. People say this area of Naples can be a bit " dangerous" - bag snatching and so on. Our experience was that all the people we encountered were very friendly and helpful - do not be put off. Hard to find so print off a map to give to the taxi driver at the airport!!!!
a very friendly staff, they gave us great recommendations about places to go, the hotel is gorgeous palace hidden in a typical small napolitan street. only one problem: wifi signal was very weak and internet would disconnect all the time.
I never intend to stay anywhere else in Naples in the future. This hotel is beautiful, elegant, convenient, imaginatively renovated in a historic palace, modern, spotlessly clean, yet unpretentious and friendly. The staff members were extremely gracious and obviously proud of the hotel.
Great central, characterful and historic location with impressive restoration of part of a medieval palazzo. Staff most helpful. Don't be discouraged by the rather dark street - perfectly safe. Found the aircon set rather high so a bit stuffy but we just opened the window
Charming hotel in the center of the old city. Very kind staff and a good room.
the staff was awesome, very helpful. The place was very quaint and very clean. Enjoyed our stay
Very nice hotel with good location (not far from harbour and center). The rooms are very good, big and with stylish design. Staff was very helpfull. A bit strange building, where the hotel is situated, without special signs about hotel. Poor breakfast like in majority of italian hotels.
The staff was amazing and very helpful!
I liked very much the hotel and we enjoyed our staying. The room was super- designed, even if it's a bit kitch, like a table suported by 5 angels =) We stayed at lux, and we had really cool jacuzzi (thouth it was loosing water, and after ll th floor was wet). In general we liked it, i would've put 9 from 10.They also recomended vr good restaurant downstairs, it calls Castello Nuovo (I guess)), the food was amaizing! The onlu one thing that there was confusion when we arrived. We couldn't find the hotel, coz it's not like they have some billboard on the road or adv ecc. We took the elvator, came to the door of the hotel, and no one opened a door to us, coz' the guy from reception left it... we were waiting kinda 15 min before he came, and we were thinking that they just have stolen our money and our bank accounts are already empty.... lol...and 1 more thing, i didn't like that there was a lot of garbage downstairs... but it's what Napoli like!!! U can do nothing.
Modern interior, very nice bathroom, close to port for ferries. Noise of the tv from reception
Super friendly staff, perfect rooms.great!
Everything was amazing! When leaving we told them that everyone across the world would do well to take after their lead of impeccable service! Where do I begin... As soon as we entered the door we were swarmed with people to take our bags and take them directly to our room! Then we were escorted to our room where we were then orientated- very modern, so you need a little briefing...LOL! THey have a mini bar that calculates what you took out and automatically puts it on your bill. There were also the most delectable strawberry cream appetizers awaiting our arrival along with apples and water. THe decor was gorgeous! We wanted to stay the whole time and not go to Capri it was so nice! We ate dinner at the restaurant- top of the line 5 star plus service! They even brought me a table for my purse! The lady did not get a menu with the prices which I though was amazing- they also gave us a water menu...who would have thought? As soon as our candle lost its flame on our table it was replaced within 5 seconds...no joke! We went to workout the next day and the windows were not working, but before we new it they had called the contractor to come fix them temporarily so we were comfortable. I can not say enough about this hotel- I have told all of my co-workers and friends about this hotel and we will definately be staying again! ??? Are you kidding??? What is there not to like? Unless you don't like helpful, friendly people!
The service and presentation was impeccable,the bed one of the most comfortable I have ever slept in.Top marks in all areas!
Modern exciting design, very good staff Noise air-conditioner, controversial location
Nice contemporary rooms. The "Japanese" theme did not match the Italian atmosphere. The hotel is situated in the wrong area; it should have been placed in the suburban area of Naples to match its lush atmosphere. I did not like the fact that every item (water, internet service, breakfast, local telephone call, etc.) was a la carte. The prices in the restaurants were also extremely expensive. This hotel seems to benefit the businessman as opposed to the average vacationer.
Good location, luxury hotel the spa was not ready... :-)
The ambience and execellant service from staff, they when out of thier way to render assistance when i need to go to Sorrento and the Hydrofoil was grounded. The hotet entertaintment like the TV channels must cater for tourist who dont speak italian ,i.e more english channels
The good ambience n excellant service The lack of internationa tv channel as all were italian, they shud cater to internatinal guest
The Romeo is an upscale, eclectic hotel, near the waterfront in Naples. The service is generally excellent, and the rooftop pool is unusual and not to be missed. The rooms are high tech, perhaps too much so. The overnight shift at the front desk could use some retraining - indifference seems to be the primary attitude. Naples itself seems safe and is a vibrant city, but it sure is dirty and needs routine litter pick up and infrastructure maintenance.
Very modern hotel. state of the arts room such as auto-lighting, glass made wall,desk and toilet door representing 21st century in this old city. friendly hotel staffs except 1 woman in the restrant . expensive breakfast. inconvenient to/from station & downtown center
Hotel was nice- Modern and up to date The neighborhood was terrible= Naples looked like it was rundown with crime from where this hotel was situated. The room was small and somehow, the shower opened directly to the bed. The lights in the room were on a sensor- so if you are showering and not moving, the lights shut off within 60 seconds. on my high standard, the hotel was essentially built to try and be a 5star, but failed to get there. the beds were terrible as well- 5 star hotel, i expect a queen or a king bed that is not a stiff European bed on a board. If you want a 5star luxury hotel, its not that. But it was nice.
Quality of room
Excellent food and drinks. The staff was very helpful and professional except for one waiter. Very nice pool / SPA and hotel atmosphere / interior. The housekeeping was rather like 3 or 4 star hotel. The opening hours of bar, restaurant etc. was typically Italian instead of international, which leads to not getting something to eat or drink between specific hours.
Good location - close to the old part of town. Good breakfast. Very friendly staff.
This newly renovated hotel is an oasis of calm in the midst of the endless bustle of Naples. It is located right in the centre of the old part of the city, in easy walking distance of all major attractions, and a number of excellent local restaurants. It has wonderful facilities and helpful staff, and is an ideal place for a visit to Naples. Highly recommended.
The Hotel staff were pleasant and helpful. Breakfast was tasty and plentiful. The hotel was near the centre of Naples and easily accessed by train and bus.Great hub for visiting Pompeii, Sorrento and Amalfi Coast. Initially difficult to find - address not located on local maps and some cab drivers had great difficulty finding it.
Nice staff, clean room, internet working well. No restaurant in the hotel, ugly surrounds with very narrow streets and no parking available.
reat staff, very helpful. Good english and the place is new, only two months open. Very large rooms, close to the city center, Nathion Museum, churchs.
Rooms are spacious, clean and well built and maintained. Stay away of the Single Bed, it is small (that's normal in Italy), my suggestion is to book a double room even if traveling alone. Service was excellent. I work in the Travel Industry and I have been to hundreds of hotels Palazzo Decumani ranks high in my personal 4-stars list.
the staff were really freindly.
A quiet haven in noisy narrow streets, in a good position for most of the sights.
Location is Perfect! Easy to go by foot to the old center and shopping area. Free parking!!! The selection for breakfast is not so wide but everything is perfect! The modern hotel just opened. Everything is high level!
It was very quiet and clean with great rooms/bathrooms. Very safe. Unfortunately the location of the hotel in the Centro Storico part of Napoli means that while the hotel is very safe the actual district is not so safe or good for tourists (dark, narrow streets). I am a seasoned traveller and am not usually fazed -but this time I felt a bit anxious moving about. Maybe thats just Napoli ...?
i was in Napoli more then 10 times and i knew that the location of this hotel is the best for being in the center. And the hotel itself is clean and good as usual Renaissance hotels. there will be always someone from the staff who seems to act impolitely....but i guess its something about italian culture and their emotional expresivness.
helpful staff, cleanliness and silence of our room, excellent location (nearby:bus stop "Citysight" and to airport,good shopping, Nova castle), excellent breafast for Italy.
It's near to the pier that you can take ferries to other places like capri. Close to shopping area too. Nearby restaurant and supermarket. Close to the bus terminal if you want to take the city sightseeing tour.
excellent situation for exploring and safe
I stayed in this hotel for 14 days. I appreciate especially the location.The room and the services are good. The breakfast is very limitd and need to be more variate.
Very clean and quiet room. The breakfast buffet is excellent. The location is great with easy access from the train station via the metro that's only about 10 meters away from the hotel. The staff were very helpful as well.
location in the heart of Naples the inside rooms are too dark; one lightbulb was burnt out, and although I reported it to the reception, it was not replaced
Room was clean. Doing construction outside, bar not open, location OK but not great.
The staff members were very, very helpful. I had travelled by myself but felt very safe here.
The attitude of staff at reception named Mr.P was wrong. As there was no hotel telephone directory, I had to come to reception to ask morning call but he didnt appologized until I suggested to do so.
I enjoyed the warmth of the staff and their helpfulness. The hotel is an old building squeezed in the block and without any outside view.
Great location, nice staff, very quiet room, good breakfast The temperature in the room was too high (yet too cold at night to leave the window open), the air conditioning too loud to be left on. Apart from that, it was a great hotel.
Centrally located to everything. The staff was extremely friendly and helpful After one shower we ran out of hot water the first morning - the problem was addressed and corrected. The breakfast was on the skimpy side - not really what was expected.
One night stay. Room, hotel facilities, staff and breakfast all excellent. Room rate high but this a 4 star hotel and the euro/pound exchange rate not good at the moment so that doesn't help.
Art and general atmosphere Noise coming from teh Gallery during late night because of football players
intimate,beautiful galleria ,pleasant helpful staff, marvelous location--perhaps the best in naples
Hotel decor spectacular, like living in mini palazzo. Staff wonderfully welcoming, friendly, helpful. Location excellent Nobody in Naples seems aware of its existence. So e.g. taxi drivers all know Galleria Umberto, but don't even know there's a hotel there. Landed there at night, no sign of life, asked residents of apartments in Galleria, but they had no idea either.
Staff was very helpfull and friendly. Good location. Balcony in the room was small and view was not good. The hotel is not easy to find
Unique location really inside galleria building. We can see Galleria from hotel room. Easy access from airport by Alibus. Free Wifi at the lobby.
The service at this hotel was exeptional. The staff are all extremely friendly and helpful which made our stay a real pleasure. As it is a small hotel, there is a real sense of being a valued guest and not just a room number. Our room was lovely, four poster bed, all very clean and well kept. We'd definitely recommend staying here. The hotel is a little tricky to find once inside the Galleria (there's a small intercom by the wrought iron gates if that helps anyone planning to stay!). We were lucky as our taxi driver showed us where to go but I'm sure if you call the hotel one of the staff would be more than happy to come and find you in the Galleria itself!
the localisation of the hotel was excellent. The hotel is on the 4th floor and you exit in Galleria Umberto, there is few bars and shopping area just downstairs. Even if it rains, you can stay in galleria and make some shopping I didn't like the breakfast, it not looked very fresh and small choice.My room has not the window with view on Galeria, but on the other ugly side.
The staff was very helpful and kind. They gave us a lot of good adivce and information to visit the city.The rooms wide and comfortable.The breakfast good and tasty with the possibility to choose between salty and sweety things! The location absolutely perfect, at the very centre of the city and above all it has been amazing staying inside a monument, Galleria Umberto. Ask to stay in a room overlooking the Galleria, you can enjoy a really special and unusual view!
English-speaking staff. Accommodating and willing to assist. Location. Accommodations were well-appointed, comfortable. Cramped with additional person. Insufficient toiletries (basic soap, toothbrushes).
The staff were extremely helpful and friendly. They really seemed to want to make my stay in Napoli pleasant. They also made great breakfasts. This hotel is a great value, the rooms are very nicely furnished. I had a little problem with my room's AC but the hotel took care of it quickly with limited inconvenience to me.
the hotel was ideal for us in terms of location,Having spent two days site seeing around Naples, I believe we made an excellent choice
rooms were nice and clean, balcony view was good; location was great it was close to the historical piazzas and Via chiaia and Via toledo (which were not really that interesting but are 'to see streets' of Napoli) breakfast was poor and they couldnt manage to make hot cafe latte. It was very very difficult to find the hotel by car, there was absolutely no signs for the hotel on the streets. Because of one way streets, we had to park and walk to the hotel; even then, at the door of the hotel there was no label. The friendly coffee place was kind enough to walk us to the hotel and show the elevator inside the building. Only in the elevator, 5th floor said the name of the hotel! The reception was on the fifth floor so it looked like someone'e flat to us.
very nice place, beautiful terrace, excellent location for a city tour
The hotel staff was great. Nothing.
Great location steps away from Via Chiaia and Toledo, close to the Beverello port and Centro historico.
Very comfortable and clean accomodation with fresh and funky decor. Excellent location close to the gorgeous Umberto galleria, numerous clothes shops and coffee bars an ideal place to start exploring the charismatic streets of Napoli. Nice breakfast. Staff were helpful and friendly, particularly Jasmine. The Church bells are rather noisy depending on what time you choose to sit on the roof terrace.
A clean, fresh, trendy hotel at a very could location.The staff was very friendly and they have a very good list with restaurants. The english language of the staff could be better.
The staff is excellent and superfriendly. The location is super: next to the Via Toledo, but very quiet because you stay on the fifth floor. The atmosphere breaths design and relaxation. From our terrace we couls see Mount Vesuvius on the one side and the hill with church on the other! And if you take your breakfast on the communal terrace then you hear the clocks of Santa Brigida right next to you, so what could you ask more? Right...
design of the rooms location airconditioning style nice bathroom needed to check-out very sharply and were reminded about this 30 min prior the check-out
I enjoyed the designer atmosphere of my room. I liked my balcony. The breakfast was great...they have a panini maker! The complimentary cappicino was very good. I needed laundry done and they rushed it for me. The bed was very firm. I prefer a softer bed.