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The location In napoli is very good. The hotel was clean and comfortable. The staff. On the edge of being rude. We stayed 3 days and everyday, 1 lift was out of order. Considering this hotel receives a lot of tourist bus, imagine when you are trying to take a lift. For the same reasons of tourist bus, It was difficult to take breakfast, no table available or no food available. We had 3 rooms and in each room, the safety box was "out of order". The reception sent somebody to fix it but could not find the problem. The free internet service in the lobby was also "out of order". The lift to the garage was "out of order". Finally, except for the location, we cannot recommend this hotel.
Efficient and well organized, clean rooms. I would expect in a hotel to have a map of the city to be offered to the clients. Also, more care to have english in every leaflet and post.
The public areas were clean and atractive and the staff were pleasant. The bed was comfortable and the linen and towels were crisp and clean I requested a room near to a friend who was on floor no.25 but when I received my key I was on floor 17 when I pointed out my request I was confronted by a kirt "it is not possible". I aslo requested a non smoking room but was put on a smoking floor. They advertise a safe in every room I never found one in mine. The enamel on the bath was badly damaged. The razor socket in the bathroom was broken so much so that water could enter the mechanism.There was a smell in the bahroom.The air conditioning didn't appear to be working.It would appear that at sometime the room had been broken into because the inside door frame was damaged.The day before we were due to leave, our room was stripped as if we were vacating it that day, this was promptly resolved by a receptionist.Every time we wanted service from the bar we had to find the barman who appeared to double up in the dining room. You may wonder why I didn't complain but I was there to support a friend who had been mugged and badly beaten and was in hospital I therefore had more important things on my mind and spent very little time in the room. I may have to return but will consider a different hotel.The room was 1727
We wanted a view of the bay so got a room upgrade without having to pay extra. The famous AC Milan football team also stayed while we were here and Liverpool stayed the week before! The service in the restaurant was very poor. We waited over 30 mins for our drinks and over an hour for our meal which was ok but not worth the wait. The prices for the food and drinks in the bar and restaurant were ridiculously expensive. This also applies to the mini bar in the rooms.
Breakfast was great. Room was nice. All italian channels (no variety) + impossible to order movies
Friendliness of Hotel Staff Amenities need updated Air Conditioning did not function very well if at all, room was very uncomfortable temperature wise.
The selection for breakfast was extremely poor. For a buffet breakfast I would expect a greater choice. I certainly in the past have found a better selection at lower rated hotels.
Hotel location, restaurant staff Front desk was very impatient, the rooms from 21st floor and above are refurbished, so make sure you ask for these rooms because the rest of the rooms are really worn out and are not pleasant to stay in, breakfast was very basic and included very few vegetables
the location was grade because there are restaurants and bus station near by. The view from the high floors is breathtaken !!!!!!! the breakfast eas poor for 4 stars hotel . and the difficulty of aproaching the parking which doesnot belong to the hotel!!!
trough the window we can see all naples very beautiful panorama... stains on the wall in the room, broken bathroom glass, rusted bathroom tubes.
We made reservations for three nights, and we stayed only hours and next day rushed out of there. It was the worse stay in any hotel we have ever been to. Imagine the location being in the worst part of the city you live in. The room was small, atrocious, the chair was so overused that none of us could even sit on it. The bathroom was atrocious; tiny, no shelves, cabinets, counter top. We had to put our toiletry bags on the floor. Italy is our favorite country, but this hotel should be ashamed of themselves for even using the word "Palazzo". Everything. We ran out of there like bats out of hell. Atrocious! We are not the kind of family seeking luxury. You get what you pay for, but this is an embarrassment to the hotel business not to say Italy. The surrounding area was so bad, that the hotel staff lock the doors day and night.
I liked the cleanliness of the room and the cable tv. Nothing
Friendly staff. Very old, tiny shower and bathroom, not in a very good neighborhood.
room nice and large. large flat screen TV. hotel staff friendly.room and bathroom clean. No view from our room or decent balcony. Window very small. resturant out of use during our stay.
The location was fantastic. The room was nice and spacious with a balcony overlooking the city and the breakfasts were good
close to grocery store and walking distance to all attractions none
museum visit Naples
Clean and quiet. Good breakfast. Good location need the old city. The internet didn't work one night!
Central location, quiet, nice rooms, good value for money. Will come back.
location is great, breakfast ok, room fine works going on in the street and so a lot of noise. I know these kind of works can take a lot of time (years) so be prepared
The location of the hotel was excellent for my needs. It was clean and tidy.
fabulous historic building (inside); large beautifully furnished rooms with all the mod-con's; perfect location in centro storico; grand breakfast room; excellent staff walking down the street and seeing garbage and graffiti...the "norm" in Napoli! also the grungy staircase leading to the second floor is a poor first impression to the hotel grandeur
Very nice hotel in the most charming part of Naples. Great staff.
I never intend to stay anywhere else in Naples in the future. This hotel is beautiful, elegant, convenient, imaginatively renovated in a historic palace, modern, spotlessly clean, yet unpretentious and friendly. The staff members were extremely gracious and obviously proud of the hotel.
The stylish rooms, nicely renovated interior The surroundings are so-so and the entrance is really something I would have never imagined to hide a 4* hotel
The staff, the rooms were excellent. It's a hidden treasure right in the centre of the old Napoli. It was perfect. The staff really excelled themselves and their sense of pride in their city and it the service they offer to their guests was highly evident.
Charming hotel in the center of the old city. Very kind staff and a good room.
a very friendly staff, they gave us great recommendations about places to go, the hotel is gorgeous palace hidden in a typical small napolitan street. only one problem: wifi signal was very weak and internet would disconnect all the time.
Hotel was very well furnished, staff was excellent. The location was not very desirable. Lots of graffiti in neighborhood, few restaurants or shops within walking distance. Taxi was only transportation available.
Great central, characterful and historic location with impressive restoration of part of a medieval palazzo. Staff most helpful. Don't be discouraged by the rather dark street - perfectly safe. Found the aircon set rather high so a bit stuffy but we just opened the window
the staff was awesome, very helpful. The place was very quaint and very clean. Enjoyed our stay
Friendly front desk staff, good location. poor breakfast selection and service.Small showers.
The staff were very helpful and the location in the old part of the city very convenient. This is a quiet oasis in a (potentially) noisy district. Ignore the off putting entrance, once up the stairs all is very good. People say this area of Naples can be a bit " dangerous" - bag snatching and so on. Our experience was that all the people we encountered were very friendly and helpful - do not be put off. Hard to find so print off a map to give to the taxi driver at the airport!!!!
The Hotel staff were pleasant and helpful. Breakfast was tasty and plentiful. The hotel was near the centre of Naples and easily accessed by train and bus.Great hub for visiting Pompeii, Sorrento and Amalfi Coast. Initially difficult to find - address not located on local maps and some cab drivers had great difficulty finding it.
This newly renovated hotel is an oasis of calm in the midst of the endless bustle of Naples. It is located right in the centre of the old part of the city, in easy walking distance of all major attractions, and a number of excellent local restaurants. It has wonderful facilities and helpful staff, and is an ideal place for a visit to Naples. Highly recommended.
A quiet haven in noisy narrow streets, in a good position for most of the sights.
Location is Perfect! Easy to go by foot to the old center and shopping area. Free parking!!! The selection for breakfast is not so wide but everything is perfect! The modern hotel just opened. Everything is high level!
Good location - close to the old part of town. Good breakfast. Very friendly staff.
the staff were really freindly.
Nice staff, clean room, internet working well. No restaurant in the hotel, ugly surrounds with very narrow streets and no parking available.
Rooms are spacious, clean and well built and maintained. Stay away of the Single Bed, it is small (that's normal in Italy), my suggestion is to book a double room even if traveling alone. Service was excellent. I work in the Travel Industry and I have been to hundreds of hotels Palazzo Decumani ranks high in my personal 4-stars list.
reat staff, very helpful. Good english and the place is new, only two months open. Very large rooms, close to the city center, Nathion Museum, churchs.
It was very quiet and clean with great rooms/bathrooms. Very safe. Unfortunately the location of the hotel in the Centro Storico part of Napoli means that while the hotel is very safe the actual district is not so safe or good for tourists (dark, narrow streets). I am a seasoned traveller and am not usually fazed -but this time I felt a bit anxious moving about. Maybe thats just Napoli ...?
1. the room I had was very spacious 2. they had a fast ethernet connection in my room and an ethernet cord. 3. there was a shared computer available 4. lots of storage space 5. about 15 built in hooks on the walls throughout the room that were very handy actually. 6. very nice multilingual staff 1. my sheets had definitely been washed but there remained a stain. i think that set of sheets should be retired. 2. some of the breakfast rolls were fresh, some were not. 3. the shutters for the window could not close completely, so sunlight came in the room before i was ready to wake up.
Great location - right next to Piazza Bellini and in the heart of Centro Storico. The hotel is an oasis of calmness and neatness in the hectic (and dirty) city.
The location of the hotel was perfect. The free wifi was very useful. The room was a good size with a bath not just a shower. The view from the balcony of both vesuvius and the bay was great. Staff were very freindly and helpful. The breakfast was a little repetative.
the hotel location was perfect (near major sight but in a less hectic neighbourhood); the resturant next door was recommendable; overall room was confortable one can see quite some design efforts into it but some basic can be better maintained (e.g. the breakfast room was a bit dirty after first round), the room given to us was facing the major street which is a bit noisy and ond had to close window - considering there are so many rooms facing the inner yard and we had booked 4 nights in a row, I was a bit disappointed that they didn't give us a nicer room (but was too lazy to complaint after the first night)
I especially liked the location and the staff all spoke English and were very helpful and accommodating. I would not hesitate to go back again. I loved the breakfast buffett, and I especially liked the security. I can't think of anything I did not like about Hotel Pizza Bellini.
We liked the location, the comfort and the design of the hotel. It is a really good value for money We only regret the limited number of TV programmes (no international broadcast but only italian
Large, modern, air conditioned room; friendly, helpful staff. Difficult to find entrance.
The room was clean. The location was also good. Breakfast nice but area a little small One of the hotel staff was not helpful at all with site seeing question as we only had one day and wanted to make the best out with a day tour. She really didn't help, and was asking us what we wanted to see rather than telling us what is there to see. Yet another person in the evening was very helpful. Wish we could talk to him in the morning. He sent us to one of the best sites of Naples allowing us to have a panoramic view
The hotel facilities are good and clean, despite the fact that the building is old. It is located in the center of the city, at walking distance from de Museum and restaurants. The breakfast is very poor. Excellent for one night stay.
Avante garde in safe neighborhood of Naples. 15 mins to airport. Room was tremendous, clean and comfrotable.
Very friendly, excellent location, comfortable
The room, the en suite bathroom, the location, the staff and our room was quiet Nothing
Great staff, large rooms, creative art throughout.
staff very helpful. Breakfast good. Hotel well decorated. Good mix of clients, all ages and several nationalities. room at front of hotel - noise from traffic. Room at back of hotel lovely and quiet.
Location and very original hotel
The hotel was located in the Historical/shopping area of Naples-very convenient.
A lovely, modern hotel. Interesting building. The photos don't do justice to the rooms. The rooms are really clean, bright and spacious. Helpful staff. Good value for money. Great coffee. A good but simple buffet breakfast, Nothing that I did not like, but be aware that the services are fairly basic. A mini bar in the room but no services other than breakfast. No way of getting hot drinks or snacks. There is however a great coffee bar and ample snacks just around the corner from the hotel. We had children with us. The area was OK, for Naples, but I wouldn't have wanted to be out late in the evenings. Quite tricky to find when you first arrive in Naples.
Good location, modern hotel styling Internet not working. Didn't manage to get reception to book a custom tour four us.
front door locked at night but bell did not work; had to call neighbors to call hotel to let us in and this was a challenge because we didn't speak italian; scary neighborhood after nite; lots of motorcycle noise late into the nite
Lovely decor, big room, easy walking distance to sights in Naples, free use of internet, friendly location, big breakfast room/communal area and even a little kitchen. Traffic meant I had poor night's sleep on the Saturday night. My companion couldnt sleep because of traffic noise on the Sunday night. The single bed, on the gallery, had no ventilation so got quite stuffy since we had to shut the main window because of the noise at night. We both had slightly upset stomachs after eating the breakfast and ended up eating breakfast elsewhere. I think it might have been the coffee or the hot milk but we weren't there long enough to test it out - a shame as the breakfast was copious and varied. The website said there was a free shuttle to the airport but there wasnt.
It is a lovely place, located very conveniently in the centre of Naples, next to the sights, shops and restaurants. The room was not big, but I had everything that I needed and it was very clean. The best part is the personel of the hotel: they did everything possible to make my stay pleasant - offering umbrella when it was raining, welcoming me with self-made cakes and a cup of tea. The breakfast was wonderful, with delicious croissants and self-made cakes. There is wireless internet.
Great room (#11). Excellent location. Great value for money.
comfortable, quite and welcoming
This is just a perfect, clean & tidy bed & breakfast, on a perfect location in the historic centre of Naples. From here you are right in the middle of the action. The many foodspots, coffeebars, piazza's, churches and public transport, all around the corner. Personnel speaks proper English and are nice and helpful. Breakfast comes with fresh fruit and good coffee. No complaints.
rest well none
Big, comfortble room. Good location. AC not working but not too much of a problem in November.
Good location, designed and clean rooms, spacious breakfast room with nice view to the castle.
location and helpful staff The room smelled funny during the night.
Staff always available. A drink always available. None
Staff was extremely helpful and courteous. Our room was comfortable, the bathroom wonderful! We would definately stay here again. A dresser would have been nice. Also, turning on the bathroom light lit up the entire room. No place to hang wet towels.
Excellent value for money
The staff was very helpful and politely. Helped a lot with local things, and gave good advices for sight seeing, eating.
Clean, confortable, nice staff Technical problems do not allow me to connect to the Internet
Excellent location, good breakfast, basic but comfortable room. Having to ring the bell at night to be let in, which on occasion took up to a minute, in a not particularly salubrious area.
the warm breads and croissants A liitle more on the breakfast would be nice
Staff extremely friendly, professional, and helpful. Nothing that I didn't like.
Clean hotel and very friendly staff, Nice neighbourhood.
very helpful staff
Coffee especially good. Made properly for a change!
Very good value for money. Owner insisted on us having breakfast, even though we got up too late! Front desk check in was not very friendly.
location, windows into a courtyard - so very quiet, friendly staff, laid back poor breakfast
The staff was very friendly and willing to help us with all of our random questions. I also loved that the hotel was air conditioned, as it is in Naples, which can be very hot. The water pressure in the shower was very bad after the first day. However, we did not mention it to the staff, so they may have been able to remedy it if we had asked. (We were only there for 3 days.)
Hotel is located near the National Archeological Museum, the Duomo and other churches of interest, and the Cavour Metro Station. The two rooms that I occupied -- the first room was vacated to allow bathroom repairs to proceed -- were quiet. Free wifi, with good reception in the breakfast area and in rooms located near breakfast area. Rooms are small.
One of the girls working at the reception was very friendly and cheerful, even though she didn`t speak English Where to start? Twice in 4 days we had no hot water. Only one of the hotel staff spoke good English. Very, very poor breakfast and even worse coffee. It was very noisy, both outside and inside the hotel. They don`t deserve 3 stars, it was more like 1,5. The area is like whole Naples - dodgy.
Relaxed atmosphere. Good price. Friendly, helpful staff.