Find reviews that mention:
9.6
Pros:I had to call both Lynchburg and Queens National locations prior to pickup, and though my issue was not able to be resolved ahead of time, Cody in Lynchburg and Elena in Queens were extremely courteous and helpful. At the time of pickup, the counter staff was helpful and my pickup was smooth. The gate associate was personable and helpful as well.Reviewed Nov 3 2020
review from![kayak]()
4.0
Pros:The staff at the National pickup in Queens gave us the wrong information about adding another person. They insisted that my travel partner was not covered on the insurance and were very dismissive and unhelpful about how we could resolve the issue. Upon going to another National car service location at Newark airport (far out of our way to our travel destination) we finally received some helpful advice from the clerk there. I was very upset that the National Car service location in queens was not more informed on the issue and helpful. It seemed like they just wanted to clock out and didn't care about nay type of customer service. I WILL NOT be renting from National againCons:The customer service and transparency on terms.Reviewed Sep 21 2020
review from![kayak]()
10.0
Pros:Easy pick up/drop off, friendly staff, clean car.Reviewed Jul 6 2020
review from![kayak]()
8.4
Pros:Drop off was easy. Staff were very easy to talk to and accomodating regarding vehicle type and availability.Cons:The line to get to the counter before pick-up was very long, and like all car rental places, very slow. There was a bit over an hour waiting in line.Reviewed May 26 2020
review from![kayak]()
4.4
Cons:Hidden fees!!Reviewed May 26 2020
review from![kayak]()
7.2
Pros:friendly and capable staff, quick access to car and off we go!Cons:as with all car rentals at LGA, have to take to buses and wait to get to the rental places. for the next 3 years better off renting from JFK or EWR airports if that is an option for youReviewed Jan 2 2020
review from![kayak]()
8.0
Pros:Staff was very friendly and drop off was very easy.Reviewed Apr 7 2019
review from![kayak]()
8.0
Cons:I'm a Gov Worker even after showing ID Didn't give the Usual free upgrade. Said it was to late & some other EXCUSESReviewed Mar 5 2019
review from![kayak]()
8.0
Pros:price for premium suvCons:dirty inside of windshield. pay extra for satellite radioReviewed May 16 2017
review from![kayak]()
10.0
Pros:great customer service at LaGuardia for pickup and drop off. cheerful and courteous staff and driver of shuttle.Cons:EZ pass suction cup kept detaching and pass fell off while driving.Reviewed Oct 7 2016
review from![kayak]()
4.0
Tiny Crush of a CarPros:On time bus service to offsite rental office.Cons:Ever hear of a Juke? Neither had I. Asked for midSize car and this what I got. Could barely fit in this thing. Other midsize aren't nearly as small.Reviewed Sep 10 2016
review from![kayak]()