Find reviews that mention:
4.0
Could not contact anyone on phone to find my lost Driving license inside the car. Please assist your customers.Reviewed Mar 30 2023
review from![kayak]()
2.0
They wouldn't rent a car to me because I had a foreign driver's license.Reviewed Feb 1 2023
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10.0
Renting from Payless was a great experience. From booking to pick up and drop off, everything was seamless. I got a great car that came with Sat Nav built in which was great as I was visiting from the UK and had no roaming data so could not use Google Maps.Reviewed Nov 6 2022
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6.0
the car had a leaky tire, we were not sold the toll pass when we should have been and the rep was not helpful when we called to get it corrected.Reviewed Oct 29 2022
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10.0
Great experience all around and the price was much lower than competitors. Would definitely use again.Reviewed Sep 21 2022
review from![hotelscombined]()
4.0
I picked up the car for a weekend and after driving it, the steering was screwed up, warning lights were coming on, oil change needed. I called and they said they’d bring a new car and it took over 12 hours to get it. The new car was better, but overall, rough experience.Reviewed Aug 1 2022
review from![kayak]()
2.0
My car was double booked and the other customer refused to come inside with me to sort the problem out. The staff handled it well but the fact that I lost almost an hour of my time waiting for it to be resolved when it should not have happened in the first place impacted the rest of my schedule.Reviewed Jul 13 2022
review from![kayak]()
6.0
I liked the vehicle choice, for sure. What could have been better? The vehicle windshield had a small crack in it which I couldn't see when I picked it up at night, but was visible in the morning. On my trip I had to take it to get an oil change because the notification on the Nissan Rogue wouldn't stop. I went to Valvoline to get the oil change which was $80. Since I prepaid for the vehicle they couldn't credit me back I was told. Which isn't fair because the oil change should have been taken care of before I even picked the vehicle. The person who retrieved the car during my return was impatient in receiving my email address, which was understandable, but still was rude. The location was an Avis and Payless so there wasn't really a separation in who handled the return. All and all, the vehicle experience was good and safe, just the cracked windshield, oil change, and service I recieved when I returned the vehicle wasn't the greatest. I was told that I should have brought the vehicle back for an oil change, I was already in mid travel I'm not going to turn back and head hours away just to get an oil change.Reviewed Jul 2 2022
review from![kayak]()
10.0
Car was a good size and roomy. The car not thoroughly cleaned and the brakes need a little work.Reviewed May 31 2022
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10.0
All the people working at Payless were very nice to deal with.Reviewed Jan 12 2022
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1.9
Charged me for 3 days and hold for 45 minutes to get this shorted out.Reviewed Sep 14 2021
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1.9
I didn’t even rent the car. I showed up at 1 pm to get to a wedding by 4:30 that’s an hour away. Any other company I’d have plenty of time. The line was 40+ people out the door. I waited for 30 minutes and the line barely moved. I ended up walking over to Hertz and getting a car from them. I think Kayak or Payless overbooked irresponsibly and I lost out on money because of it.Reviewed Sep 8 2021
review from![kayak]()