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2.0
The vehicle provided to me had a problem with the ABS system that made braking in ice conditions almost impossible and placed me and my family in grave danger whilst travelling in Vermont in winter. I have raised this with them and they indicate that there is nothing that can be done. I regard this as unacceptable and I will never rent from them again.Reviewed Jan 12 2023
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10.0
Everything was fine!!Reviewed Mar 21 2022
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10.0
It was a good experience.Reviewed Feb 20 2022
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2.0
I did not need extra liability insurance and the woman conned me into getting it.Reviewed Dec 7 2021
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2.0
We book via Kayak with rentalCars.com and the car rental place was already closed by the time our plane landed and we were not able to get our rental car - with 3 kids, in the rain and a weeks worth of luggage - we had to get a car from another rental office that stayed open passed 8:30pm, in NYC!Reviewed Nov 27 2021
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1.9
Rating is for kayak. Terrible search from kayak. They changed my search for a rental car from my choosen location in Newark to New York.Reviewed Oct 3 2021
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1.9
Don’t tell me to wait for paperwork then have me stand still for 40 minutes. Missing flights isn’t fun. Also, only offering an updated Itinerary that’s 48 hours removed from my original flight time is out right criminal. You’ve done nothing to help me. Zero Value as a customer. Will never recommend or fly United ever again, period. The worst!Reviewed Sep 24 2021
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1.9
The customer service was terrible at pickup. I had to wait over an hour in line because the tellers moved so slowly and then the car wasn’t ready when I was finally seen. I will not be renting from this company again.Reviewed Sep 8 2021
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5.9
Very disorganized pickup. 90+ minute wait in line.Reviewed Sep 7 2021
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5.9
Car pu was very very slow bc only 1 person serving. Car drop off was a pain as location is well away from airport and needed to wait for shuttle ( driver was great though). Then needed to take another shuttle to terminal- almost missed flight.Reviewed Sep 6 2021
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1.9
The place is a small dirty offsite location and such a long line . Waited 40 minutes in addition to the 2 shuttles to get there . The extra fees we paid jacked up the price more than what we would have paid with Alamo or anyone else . Never again with this thriftyReviewed Aug 30 2021
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10.0
The address shown on map could be more specific, it is hard to find the rental placeReviewed Aug 18 2021
review from![cheapflights]()