Find reviews that mention:
2.0
Pros:The car was very clean and was perfect for our trip.Cons:The staff was not helpful and there were a ton fees we had to pay at the front desk that were not clear online.Reviewed Jun 9 2021
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4.0
Cons:Car smelled like cigarettes, i prepaid online and then was charged extra at pickup, more than doubling the rental cost. " Mandatory liability insurance, concession fees that weren't mentioned online and $44 for a toll pass which I chose to add). None of which were mentioned online when reserving and paying "In Full". My $125 car rental turned into $300. Felt like a bait and switch. Dishonest advertising. Once i was there for pickup, i needed the car and had no choice but to pay what they were asking.Reviewed May 15 2021
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4.0
Pros:The staff were fine.Cons:All the little extras really add up. I was charged 88 dollars for a concession fee recovery, I have no idea what that even is. The easy pass was 22 dollars a day which got expensive real fast.Reviewed Apr 6 2021
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4.0
Pros:Pickup was a mess. Unfriendly staff. No choices. Handed the wrong car (paperwork handed to me didn't match the plate on the car) so was turned back by their security guard when trying to leave the premises. Had to fall back in line again - staff acknowledged they made a mistake. Finally received another vehicle. Tried to contact Thrifty halfway through the rental when the car had mechanical issue - spent forever on the line (on hold) and was not able to resolve the issue as they had too few staff available to deal with the issue.Reviewed Apr 5 2021
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4.0
Cons:The price on kayak was $100 less than what we ended up having to pay. And if I had known that I would have gone with another rental company Bc the car smelled like cigarettes and was fine for the day but now I know to double the price that is shown if thrifty is the cheapestReviewed Mar 15 2021
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2.0
Pros:NoCons:More attendentsReviewed Mar 6 2021
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2.0
Pros:Staff was rude. I ultimately had to get a refund because I could not use a debit card when finalizing my rental.Cons:I would have appreciated that policy being disclosed when I booked online.Reviewed Mar 4 2021
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8.0
Pros:Service staff at pickup very friendly. Good value. Car was clean.Cons:Had a low tire that should have been caught and I had to deal with. Have to take two shuttles to get to any terminal other than A, but not a big deal maybe 10 minutes.Reviewed Jan 29 2021
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2.0
Cons:Cleaning fee was a ripoff- there was one dog hair didn’t even have a dog in the car. Arguing against them is futile, and Met with condescension and rudeness... the flat rate fee for ezpass was also a ripoff. Drop off had an illegal club laser running indoors which was shining on glass- also very illegal because it is unsafe. Employees not wearing masks and standing too close to me when I was trying to exit the vehicle.Reviewed Jan 19 2021
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6.0
Pros:Friendly staff, easy pick up and drop off, car was clean and comfortableCons:I was under the impression the total for the rental was $609 which is what was stated on the receipt at pick up and in the two receipts that were emailed to me. Only when I checked my credit card statement, I saw another charge for $326 and when I phoned Thrifty, was told this was the primary charge for the car itself. I was never emailed or given a receipt for this until I phoned and it was never mentioned to me that the $609 I was charged at pick-up, was just the insurance and fees.Reviewed Jan 5 2021
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2.0
Pros:Staff was somewhat nice.Cons:The car had obvious damage to it. The passenger side door wouldn't open from the inside and the window couldn't roll down either. On top of that, the windshield had some sort of "24 hour tape" on it that made it seem like the windshield was maybe being replaced. They seemed surprised when we showed all of this to them. Also, the location of the pickup place said LaGuardia Airport but, in reality, it's pretty far from the airport.Reviewed Dec 30 2020
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8.0
Pros:Staff helpful and drop off easyCons:I have not yet received my receipt by emailReviewed Dec 20 2020
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