10.0
NothingReviewed Mar 9 2023
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10.0
My return experience was VERY POSITIVE and REFRESHING...totally UNEXPECTED because of LARRY. It was 4:45 a.m. and 9 degrees...Larry carefully guided me to the return spot. He was very pleasant, smiling, and GENUINELY CONCERNED about how our rental experience + the vehicle was. He then showed me the billing data and carefully verified my email address for the receipt. He was UNHURRIED and LOOKED ME IN THE EYE + LISTENED very carefully...this is not normal, but very UNIQUE in the customer care and service arena. Please RECOGNIZE HIM well...he's a true ambassador for National.Reviewed Feb 13 2023
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10.0
Great and quick service. Car was bery comfortable and as expected. Wold use again in the future.Reviewed Jan 16 2023
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9.6
Pros:Pick up was agent was very nice, and drop off was the easiest!Cons:The car could have been cleaned better, inside there were certainly some areas that were missed.Reviewed Jun 30 2020
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10.0
Pros:Helpful staff as always with National. Very quick, easy and efficient pickup and drop off. Clean vehicle as described in great condition. I never worry when I rent from national.Reviewed Jun 26 2019
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7.2
4wd unavailablePros:Everything was quick and nice customer service but unhelpful that they only had 4vehicles to choose from.Cons:My husband called an hour before pickup to make sure they had 4wd or allwheel. Instead of just checking to verify, they said oh there is a 95% Chance there will be a one. Well I arrived with 4 vehicles to choose from. None 4wd or awd. Very frustrating since I had to drive to Denver in a snow storm. would have went with another company had i known. It’s Utah, please have 4wd vehicles.Reviewed Jan 8 2019
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7.6
Pros:Quality of the carCons:Cost of LWD, the final price was not listed during online booking but late at the deskReviewed Nov 3 2018
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2.0
Charged TwicePros:Great CarCons:I was charged twice for my rental car and was not offered any help. I showed the woman helping me when i was picking up the car that I had been charged twice, yet she assured me that one of the charges would disappear. The charge never dropped and it took away all of the money I had for my weekend. I called back the next day to ask if they can help, and they said it was up to me to fix it and I had to call my bank to figure it out.Reviewed Jul 23 2018
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2.0
Cons:The person who I dropped off the truck with said my problem was with idaho falls and blew me off.Reviewed May 12 2018
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