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Reception/housekeeping staff were very friendly and helpful. Rooms were very comfortable and clean. Good location in the city. Good facilities. Bar/restaurant staff were rude and unwelcoming. Our friends were allocated a disabled room with a disabled bathroom which was not requested or needed as clearly neither of them were disabled or required such a room. We do not feel that this was acceptable.
The room was roomy and spotless. Lovely bathroom and excellent shower. We have a good view of the City as well. The staff were friendly, courteous and helpful.
on check in there was only one member of staff so we waited quite a while to check in and there was a lot of noise right into the early hours of the morning from other guests
superb views good location car parking charge
Location to attractions
cigarette burns on the carpet, stains on the carpet, very small room, shower curtain not screen, air conditioning unit screeching!
The hotel was clean, modern and staff were very helpful. The hotel location is a five minute walk from the quay side and a five minute walk to the bus station - were you can get a bus that takes ten mins to get to the metro centre. Didn't like the fact the hotel had no free parking facilities. You need to pay for the car park which costs around £6 per night
The hotel was very nice, clean and couldnt have asked for a nicer place to stay
There is nothing better in this city so its the only option! Hotels in general are very poor in the UK....the quality of the materials that they use in their buildings is really the cheapest of the cheapest.....a 3 start hotel in Germany looks better than a 5 star in the UK......the water pressure in the showers is always an issue and my bidet at home is bigger than the bathtubs!
its location and the high standard of the hotel. I would have liked to check in an hour earlier.
Location was just what I wanted Meeting friends and enjoying a very nice meal in Chinatown The Dragon House
Friendly staff and easy parking
It's proximity to the city, you couldn't get closer to the shopping and sights if you tried! The hotel was very basic, it had no atmosphere and looked shabby and in nead of a refit. A distinct lack of luxury swing as it has a 4 star rating!
We enjoyed the extra luxury of staying in a prime location in the city, we got upgraded to the bridal suite and no extra cost whic was fantastic and everyone was polite and very helpful, we would certainly come again and would be happy to recommend the hotel. we also loved the bathroom, the shower was great. we did not have breakfast as it was rather expensive and all the reviews said it wasnt worth it,
Very helpful doorman who provided free map of Newcastle and information leaflet plus friendly advice Confusing 'levels' rather than floor numbers. Unusual for breakfast not to be included in room price.
Comfortable, quiet and calm.A lot of oldfashioned charm with helpful staff. Good service in restaurant.
Ease of access directly to city, facilities, bars, staff, the fact that it is an independent hotel & not a chain
Parking of Car for the last night was paid for by Hotel. Car Parking Policy was not explained on Check-In even though the car Registration Number was completed on the Check-In Registration Form at the time. Breakfast staff (and most probably the supervisor) require to be trained: It took 3/4 of an hour and 3 reminders to get my breakfast of Kippers processed. The Staff commonly pass by tables with out clearing used / empty plates & bowles until the cooked breakfast plate is to be served or the tables are vacated. It is expected that the cooked breakfast plate be cleared once the contents has been eaten and pending the completion of drinking the balance of the tea / coffee pot!
I really liked the comfort of the rooms. To be honest I had no problem with the hotel as such.
The ambiance of the hotel, very peaceful and relaxing. A double booking had been put through on your website which caused some confusion at check in as they had allocated 2 rooms for us.
Excellent facilities and service. Fantastic breakfast! None
Good stay overall. We (there were 3 of us on business) arrived at around 1 Pm and were told check in was 2 Pm so waited, only then to be told it was 3 PM. I still got my room at 2 Pm but my collagues had to use the spa to freshen up as we had a business meeting at 2.30 PM. I asked for a wake up call at 7.30 am but did not get a call. That said, still a good hotel overall and staff were friendly.
Bar and Bistro staff very good service indeed. Nothing was too much trouble Dvd player in room wasn't working. Reported it 4 times and not got fixed. Had to checkout with dvd still stuck in machine so lost it. Hotel reception not very apologetic but gave me car park for free.
Being close to Quayside. The room was well stocked with all he amenties needed for a night's stay and although we did not eat in the hotel, room service and the menu looked appropriate. We were placed in a room designed for the disabled so the bathroom layout and design was not what we expected. The room also had an ajoining door. The people who were in the next room were still talking at 4am - not 'rowdy' but loud enough to disturb our sleep.
Its excellent location,good breakfast,helpful staff The decor was purple, grey and black - altogether too gloomy
large room, comfortable bed. parking at car park over the road, despite it being inexpensive. Public areas generally a liitle dark.
Staff were excellent Hotel rooms were too hot
Decor is chic and position is terrific Breakfast service was hit and miss. No room for an armchair in the bedroom
The room was very clean and comfortable and newly furnished, staff very helpful. The panini that i ordered through room service was over cooked and hard. Also i paid cash in the morning and yet the hotel held back funds in my bank account which have not been released to date!
The friendliness of the staff and the extremely well-appointed room, spotlessly clean. The hotel was ideal for our theatre/shopping stopover.
handy to town centre
I was impressed with the Grey Street Hotel and will definitely be staying there again.
The interior design of the rooms and the reception area and cellar bar was outstandingly elegant, uncluttered and enjoyable. We welcomed the opportunity to go to the adjoining restaurant for dinner. The water in the shower didn't drain away and Channel 5 was unobtainable - we wanted to watch the Test Match. An iron with an ironing board would be a welcome addition.
Staff went out of their way to help me with all the problems I encountered with the hotel. Too many to detail here! See the reviews on TripAdvisor too.
Contemporary modern rooms, good location in Newcastle city centre and close to bars and restaurants. Breakfast delivered to room was very poor. Room was located next to air conditioning shaft which was very noisy.
Accommodating and friendly staff, a clean comfortable room with no interior or exterior noise. Complimentary welcome pack with tea or coffee available at any time was a nice touch. Breakfast time can be quite busy and maybe more staff and a quicker turn around of hot food could help this.
Very good size suite, still looks quite new, and furnished very comfortably. Quality mattress, and good location for the Quayside/Baltic Mill. Helpful staff, and one of the better buffet breakfasts we've had. Slightly out of the city centre for shops & restaurants (apart from those on the Quayside), and not the most enjoyable walk back at night.
Staff were great
Absolutly perfect for the weekend, and in fact I'd like to move in! Great Accom!
I thought that breakfast was very well executed I asked for a alarm call which never came!
the refreshing and novel idea of the suite where its like your own personal flat
1.convenience of having a well equipped kitchen. 2. everything very well designed for function and looks. 3. excellence of all staff. the shower floor is slippery.
Great concept. Convenient and well run. Keep up the good work and open more. None
It's very luxury! The suites are modern, minimal designed, having all the facilities for a quality way of living!!!!!
clean /comfortable room situation as it was very noisy until about 4am also they ran out of supplies for cooked breakfast
Situation of hotel.easy access to shops,bars.cleanliness
Requirements met for a one night stay.Good value for money-£45.
I like the location, the hotel is really near the centre. The bed wasn´t comfortable
Location of hotel Had to stand and wait 25 minutes for soneone to come and book us in at the reception No heating provdided apart from mini desk heater which did not provide much heat at all mould on the bathroom ceiling and walls and stunk curtains were not big enough to cover the window which made the room cold and draughty. Waited 40 minutes for breakfast in the morning where we sat in a cold room because of the heating not working
the black mould all over the bathroom ceiling!!!!
Breakfast was freshly cooked. Was difficult to find - situated in an area that 'has alot to be desired' Outlook was of a rail bridge and underneath it's arch's - the 'homeless' living. Not recommended for a saturday night stay - unless you like the noise/music until 3am of the pubs and clubs.
Checking out Everything
Staff very friendly and helpful Public areas very worn
Central location. Very comfortable and attractively furnished room. Helpful staff. For a place which was trying very hard to be 'designer' and cool, there were some odd features - plastic glasses for fruit juice at breakfast, for example.
Its proxcimity to centre of town Bar downstairs rather noisy in rooms
Breakfast & free parking. No complaints at all.
The friendliness and helpfulness of the staff. I couldn't fault them. Bit noisy from Thursdays to Sundays because of Jimmyz Bar being underneath, but the live music finished at 11pm and there was secondary glazing on the windows which helped. Other than that, no problems really.
Location is great for nightlife. Receptionists friendly. Bathroom smelt of damp. Staff refused to serve breakfast at 10.25 despite breakfast being advertised until 10.30. Overpriced.
Nice place and good location and good price. Good decor and breakfast. Could have been a little cleaner, a bit dusty round the edges.
Reception staff were very friendly. The rooms and corridors were dark and the carpets dingy. The bathroom was clean and nicely tiled but my bed had a dip in the middle.and was uncomfortable. The windows were grimy. The cooked breakfast was ok but the coffee was like dish water. There was a strong smell of disinfectant in some areas. Two of our bedroom lights did not work and we had to ask for a heater because the central heating had been switched off (mid April in Newcastle was still quite cold), the heater did not work so we went to sleep without.
it was nice and comfortable, breakfast was lovely everything was just fine
The peresonnel were really courteous, and helpful and the room was comfortable. Great breakfast... thank yuo againa to wonderful staff Nothing that springs to mind - it was a good experience all round
Excellent location in the Quayside area of Newcastle. Staff were very friendly and helpful. Room wasn't prepared and shower head was missing when we checked in. We had to be moved to a another room. A brighter decor would improve the atmosphere.
Service and Food
Excellent location of hotel, right next to the city centre. Twin room was clean, tidy and comfortable and the breakfast was also excellent. Staff were very friendly and helpfull, will definatley stay here again. Meal in resturant at night wasnt that nice.
closeness to northumbria uni
Everything was great.
the rooms were cold poor wall controls and no instructions made in a cold stay
location very good parking charges
The location and secure car parking facility. Very convenient for walking or taking the local bus sevice to the city centre.
Clean rooms.Good showers.Helpfull staff.
A very comfortable stay. With a good breakfast and pleasant staff throughout.
Good location for the Quayside. Friendly staff. Clean rooms
Staff were very pleasant and tried to be helpful No early check-in. I presented from Newcastle hospital with a severly injured leg and a broken hand in a cast. Had to sit in the bar/lounge until 2:30 pm (over 2 hours) It was miserable.
hotels location near to event we attended helpfulness of staff value for money
Convenient location. very helpful staff. I arrived on one of the coldest days of the year to find that the hotel room was freezing cold as the only electric radiator had been turned off at the wall, the tv remote did not work the tv and the main light had blown (though that was fixed by the staff.
Your Staff were exceptionally helpful in all our needs
The location was excellent for our concert at the Sage Gateshesd. The hotel was central for Newcastle. The rain !