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Staff very good No sky tv. Jacuzzi in bath didn't work.
Very helpful and friendly hotel staff. Very comfortable bed and good room facilities. Traffic noise disrupted my night's sleep somewhat.
Friendly staff and good facilities Noise, woken up by both guests and noise outside the hotel.
Ambience Room too small. Too hot. Window did not open. No 350
central to pubs
Beautifully restored staircase, on site parking, central location For a "superior" room, the furnishing was a bit utility, and the battlship grey colour scheme in the refurbished corridors was depressing.
Busy city centre hotel, excellent location, very helpful staff Room was so hot has to keep window open at night even though it was snowing,
They provide free internet which is great.And the location is good for travellors. The floor could be a bit of old and the noise from upstairs is annoying.
excellent location, lovely staff and good facilities.
The staff were excellent and bent over backwards to help. Parking facilities
The location. Booked a room on the Wednesday for Saturday occupation. Told the restaurant was full, could only eat at 5.30 or 10.30. Surely some places should be kept for guests. Lounge unbelievably cold.
Friendly, helpful staff. Great welcome. Very comfortable bed and bedding. Towels large and soft. Free, easy access internet without problems. No view from the window (4th floor). Room smelt of cooking from outside. Decor in room and restaurant was soulless and business like. Only one of everything in minibar, but two guests!
Wonderful Staff, beautiful hotel , terrific location !!! No
Interior design was very nice and surprisingly upscale. Rooms had very nice amenities, such as a rain shower, heated towel racks, fridge, and microwave. Free and fast WIFI, too. Hotel is in need of some upkeep, especially for a place that is aiming to present itself as upscale -- e.g. small but visible water stain in the ceiling of our room and some other minor upkeep issues. Nothing unclean or dangerous though.
the hotel was really superb, staff were so helpful at all times and the food was lovely this is a hotel i have used time after time go for it its centrel and of high standerds can i stop longer
Very convenient for the train station and bus for the metro centre. Staff were very friendly and allowed us into our room when we arrived. We also left our luggage until we left for the train. Excellent service from all staff. The only down side was the level of noise during the night. I would request a quiet room the next time I visit.
Comfortable and clean room with a fan to cool us down as it was a very hot day. The staff were very friendly and polite. The room was not ready when we arrived but the staff were great and looked after our luggage for us while we went for lunch.
The Duty Manager handled my morning complaint very well. She was attentive, curteous and resolved my issue suitably. Getting woken up at 405am by a crowd of people outside my door wasn't great and then the party next door caused me to call the Duy Porter at 440am. He was very helpful and ejected one perosn from the hotel.
central to town centre
Central position, friendly staff. Had Sky TV available in the bar area, which they switched for us to waatch 1st day of the Ashes in Brisbane. No a/c in the rooms. No Sky TV in the rooms. I thought room rate was expensive for what you got
The location of the hotel
Staff very pleasant and helpful, and knew area quite well. Hotel well insulated against noise outside of it. Room was quite spacious. Toilet bowl really needs a good bleaching (it was pretty brown) and cracked / loose floor tiles need replacing in bathroom. Also had dirty pillowcase which was replaced, so standards of cleanliness need to be improved.
The location in the city centre oppersite the train station i used 1. we booked a double room and recieved a twin. Told staff and moved rooms. 2. the 2nd room we got wasn't as clean as 1st room. the bins hadn't been emptied and the bath has hair in it (quite a lot). We didnt switch rooms again has we were on a deadline.
good location, good breakfast
bathroom light and modern, mattress comfortable 2 sides to hotel, road (noisey) and square (quieter), given road room, air con not working so room very hot and opening window made it v. noisey, got moved after complaining to manager
The city centre location, cheap nearby parking, helpful staff, and check in was done in about 1 minute. Could do with a selection of food during the day/evening, and the bar prices were very steep.
Staff so very helpful and friendly. Our stay was most enjoyable Nothing, its lovely.
The service by the hotel staff It was to hot in the room!!! The ventilation was really bad :(
Staff friendly and helpful. Breakfast good choice and quality. It feels basic
Clean budget hotel centrally located. Friendly helpful staff
Not the fault of the hotel but the noise from revellers returning from clubs outside the hotel went on until 4.30am on Monday morning 27th August. Police need to be made aware & patrol on appropriate nights.
Good location for public transport, good price for an overnight city visit, interesting city to visit
The staff were amazing! Very helpful & efficiant.
Good security(ie use room card to activate lift) all was fine no conplaints
Continental breakfast was excellent and plentiful. Hotel room was exactly as described and pictured on website. nothing.
The evening meal I thought the Hotel was shabby, noisy, my room smelt of smoke although it was non smoking. I thought the room was poor quality for the cost.
Going to my sons graduation, only The state of the hotel was dire, cleanleness left alot to be desired, security appauling, the bar closed at 10:45, not good in a hotel. I was charged twice. The reviews were not brilliant, but they should be worse, I would not rate it 2 star let alone 3 star.
Staff were friendly and it was very central, outside noise minimal. Breakfast on Monday was chaos - items running out, lack of staff. Shower was dreadful. General appearance dreary.
good facilities in room;very central for the city; clean; Disappointed that restaurant was not open on Sat.; unable to find entrance easily when on foot; steep stairs to haul luggage up from this entrance
people were very friendly