Reviews for NextCar in Rockville
- All reviews 100%
Dec 5 2016
Unwarranted charges made on my card without notifi
Pros: Lowest price on Kayak. It's for a reason... they charged me a third beyond the rental price after dropping it off!
Cons: A few days after dropping off my rental, an additional $50 charge appeared on my card. I called about this, and was told the charge came from "cleaning charges." I know this to be FALSE as I took photos and videos of the interior and exterior of the car at drop off. However, they have so far refused to address me, giving me the call-center run around to a dead line. Maybe they think people won't go to the trouble to dispute their unwarranted $50 charges, but in this case they are wrong. I consider this to be dishonest behavior in a company and do not suggest doing business with them.
Sep 22 2016
Convenient, fast, and a bargain
Pros: Got a great deal for a four-weekday rental, close to my home. I was in and out in ten minutes.
Sep 19 2016
Worst experience with a rental
Cons: I called 2 hours before arriving to confirm they had the vehicle. When I arrived they couldn't find the key and after an hour of making me wait said they didn't have a vehicle and blamed Kayak!!!
Sep 8 2016
Cons: I didn't use the rental because they didn't have anymore cars available. I called next car customer service 5 times to get refunded and no one ever picked up . I am infuriated! Will never use again! Absolute bad company and worthless customer service!!!!!