Just from the start of my reservation I had issues. I was supposed to pick up my vehicle at 2 PM but they didn’t have any available at the location I was originally reserved for and then I was called around 3:30pm they had a vehicle for me, but at different location. Since I was on the other side of town from where I was to pick up the car. It took me awhile to get there do to traffic, once I got there the budget had closed. The next day I went to see if they could honor my reservation, but the rate has changed, which I had to pay more for my rental. The first- car that the gentleman brought out for me had issues with a tire, it had a big piece of tire missing and I also let him know the car was missing the spare tire and the jack. He went on and telling me that not all vehicles are supplied with that. The gentleman then went back to get another car for us after he was done expecting it. We noticed that the car had issues with opening the Gas Tank. The button was not responding to unlocked the top to put gas into the car. The gentleman went back for a third car, you could tell he was already really irritated with the situation and didn’t really check the vehicle to see if everything was okay and once we inspected the car. We noticed that the car had no gas. The gentleman just wrote on the ticket and just said take the car as is and just bring it back as is. Not a very pleasant attitude with us as if we were the problem and not the vehicles that he kept bringing out. The vehicle was a little dirty, but overall was in better condition compared to the other two vehicles. The drop off situation was no any different when I walked in to return the car. It was the same gentleman and he asked if we had filled up the car tank with gas. I said no because we received it almost empty. He ask for my receipt as if I was lying. I presented to him, He kept it and went on with his business. I didn’t really enjoy my experience with this rental company compared to the other rental businesses that I have rented from in the past.
The staff was very good. The problem was that I had selected the mystery vehicle option. The first vehicle was a Kia Niro EV. I had a problem the vehicle was nice, but I decided to go to a recharging station immediately to get a full charge to not have to find one when I needed to return the car. I couldn’t get the station to accept payment from cards that had money available. Both were used later. It said to call customer service. I was on hold for 15 minutes and no one ever answered. I brought back the vehicle and the Toyota Tacoma that I was given was excellent.
My flight was diverted to Dallas vs Oklahoma City and the company I rented from would not let me transfer the rental. Instead offered to charge me a $100 no show fee + taxes for a total cost of $114.57.
I still haven't received the final receipt for the rental. Getting that as a print out at the time of return would have been nice.
Gate agent was very helpful with a great personality.
At pickup, the girl was very nice, but the guy was a real jerk. He was very arrogant and wouldn’t even look at my phone when I tried to show them I booked a small SUV. He bullied the nice lady into giving me a Kia K4 when my email reservation clearly stated “compact SUV.” This guy has no business being in customer service.
