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4.0
The car was a piece of junk. 65k miles on it with a crack in the windshield. Really horrible value for the money.Reviewed May 26 2023
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4.0
The car was clean, that’s the good part. Other than that - the staff tried to trick me into getting coverage by saying “are you sticking with the basic or do you want the full coverage” - when in reality, my insurance covers me and I would like the third option of no coverage. It just felt very sneaky and sleazy. Then getting the car, no one helps understand the process. There was only one SUV which I was supposed to have, but the doors were locked. I went to ask for help and the guy said they would have to call someone and it would take a long time. That’s it. So I went with a smaller crossover. The lady at the exit was on her phone the whole time - rudely told me to open the door - and that was all she said to me. The return address (Atlanta airport) make sure you don’t use the address because it takes you to the wrong side. No one speaks to you, one person points you in a direction and you park and that’s it. No verification you dropped off.Reviewed May 15 2023
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8.0
Great car, great service. Lots of hidden fees that made it a bit more expensive then planned but ended up satisfied with our car during our stay.Reviewed May 7 2023
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2.0
Never Hertz again! A not fully charged Tesla was offered for my trip from MCO to MIA. So that would require me to find a charge station somewhere since I would not make it the 210 miles. And even so, I was also told I had make sure the car was charged before turning it in, or I would incur a substantial fee. Given that, I had to decide to take a different vehicle and was offered a small Chevy for the same price! I rented the car 1 day from 12PM with return next day at 12PM. I asked if I could pay upfront for tolls and accepted the $14 charge. When turning it in I had to pay another $14 because it was the next day!! Absolutely crazy! So, when you rent a car, 24 hours is the same as one day, but when paying for tolls a different rule applies. Finally, the car comes from factory with GPS as standard, but Hertz make you pay to "activate" it. Stay away from Hertz, they will soon find more things to surprise you with. A real scam!Reviewed Apr 29 2023
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2.0
They charge you for stuff you don’t want, and then don’t show you the charges until after you’ve signed. Completely unethical. This is the second consecutive time they’ve done it. Never going back to hertzReviewed Apr 12 2023
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10.0
Great staff and easy process.Reviewed Mar 28 2023
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2.0
Car was not available when we arrived. Had to sleep on airport floor and stand in line for hours. Ruined first day of vacation.Reviewed Mar 23 2023
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8.0
Very smooth and efficient service at the front desk.Reviewed Mar 22 2023
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10.0
Disliked the length of the line. You need me more staff to handle the load. Liked pretty much everything else. Great communication ahead of time regarding the Tesla and learning it’s features. Fantastic interactions with staff. Actual process once done waiting in line was smooth and clear. Gladly rent from you again!Reviewed Mar 13 2023
review from![cheapflights]()
10.0
Everything went well. Vehicle selection and MCO terminal C was limited. We have to take a shuttle over to terminal B to find a car, but it was a minor inconvenience. Everything else went great!Reviewed Mar 13 2023
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2.0
My reservation was cancelledReviewed Feb 24 2023
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2.0
No cars available even though it was prepaid and reservation was confirmed. All rental companies overbooked and left hundreds without transportation late at night. Still waiting for reimbursement.Reviewed Feb 23 2023
review from![cheapflights]()