Would you like to save as your currency permanently or for this visit only?
concierge is very good no welcome fruits, nobody helping to open heavy entrance door, poor choices for breakfast. At least for New Year they could do something nicer for breakfast.
Excellent service .. I forgot my passport in the safety box They contacted me directly and asked me how do I want to receive it.
the room is clean, the bathroom is correct, the swimming pool and the sana excellent the level of English of the staff !
During a one month visit to the Kansai area this was the best hotel I stayed at among several in both Osaka and Kyoto including two 'luxury' hotels. The ANA Crowne knows about balance of service. The entire staff was professional, well organized and provided the smoothest, most comfortable and truly accommodating environment. Everyone knew what they were doing and worked well as an efficient skilled team. I have only praise for this hotel. I travel in Japan often and I plan to make The ANA Crowne my first and probably only choice in Osaka.
We had a room with a very nice view, having a lavish breakfast .
The service from the staff, their politeness, smile and assistance.
Location is perfect. 10 min from Osaka Station.
Great location for a great hotel Wifi not complimentary. At a rate of $17/day I think it is too expensive...
Location is great! Front desk staff always has trouble with reservation. I've stayed here several times and it's always a problem at check-in.
how all the staff were willing to help at all hours of the day and their english was superb!
Friendly staff, excellent service, not to expensive, great loacation
The location was great and the breakfast was excellent. No free wi-fi, and the fee to conect to the internet was such a rip off!!
Friendly staff, great lounge on the 35th with live music.
While it is a little removed from the main streets of Osaka, it is within walking distance to many places to eat. We loved the traditional bathrooms. Seems a little far from main streets that have attractions, bus/ train options and food. This is a plus for quiet though.
The staff is very nice and helpful, even if you don't speak any Japanese. You can keep your luggage at the hotel before and after checking in or out. Japan is tight on space, so be prepared for a small room. If the bed was a little higher off the ground suitcases could fit easily. The step out of the bathroom is nearly a foot drop, I fell out of the bathroom a bunch of times.
Breakfast buffet was nice. Subway right outside. Convince stores and restaurants outside. Price. Double what I paid for a similar room in Tokyo.