Reviews for Payless in Austin
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Feb 7 2017
Roadside Service Protection Scam
Cons: They said "all" contracts at the Austin Bergstrom location had Roadside Service Protection and there was nothing they could do about it. That is flat out fraud. It is an optional purchase that they made mandatory. I have a letter going to the corporate office reporting this scam and demanding a refund for the charge.
Jan 13 2017
Hidden costs that Kayk doesn't show and Payless do
Pros: The pickup process was quick and convenient. The car was quite adequate.
Cons: The prepaid price on Kayak said it was the total price. I declined all optional services and understood that the price I prepaid on Kayak was the final price. When I returned the car, Payless had added a $6/day charge for roadside assistance and told me that the charge was included in all rentals. The person checking me out had not mentioned this charge at all.
Dec 29 2016
Nickel and Dime Practices with no concern for cust
Pros: car was decent. smelled a bit like smoke, but it was 11pm when I picked it up and wasn't going to argue.
Cons: They are not clear with the contract and added a charge I verbally declined. NO ONE at the desk can do anything so you have to call and then once you call you get logged in as a "complaint". The person you speak to can't do anything either. You have to wait for the ticket item to show up in your email. You then receive an email that it is being looked into and a ticket number has been assigned and then you get a second suggesting they made no mistake and cannot refund your $. There is no person to person so it's easy to decline your request for the removal of the sham of a charge they levied without clear direction. Shady.... all of it. It was only $68, but that adds up and it would appear this is part of their profitability practice. Make them call... which many won't. Then make them email and then say "no". Dodgy practice with little to NO customer service or concern. I will NEVER rent from Payless again
Dec 10 2016
CHARGED FOR SERVICES i DID NOT REQUEST OR AUTHORIZ
Cons: HAD A CONFIRMED RESERVATION AND AN AGREED TO PRICE. DROP OFF WAS CLOSED WHEN I RETURNED CAR. NEVER RECEIVED AN INVOICE VIA EMAIL. NOTICED ON MY CREDIT CARD THAT THE CHARGES WERE $71.05 OVER WHAT OUR CONTRACT STATED. HAD TO REQUEST A COPY OF THE INVOICE TO SEE WHY THE CHARGES WERE DIFFERENT. WHEN RECEIVED THE INVOICE I SEE THEY CHARGED FOR DAILY LIABILITY INSURANCE I NEVER REQUESTED OR AUTHORIZED. CALLED THEM AND DISCUSSED - STILL HAVE NOT SEEN REFUND - IT HAS BEEN 3 WEEKS!!!