Reviews for Payless in Austin
- All reviews 100%
Oct 19 2016
Watch out for the hidden fee!!!!!!!
Cons: When I returned the car they tacked on a $35+ fee for RSP. The person checking in my car explained this was for the Roadside Service Program, that the other rental companies do not charge this fee, people get angry, he could not take it off but to go to the counter to talk to them about taking if off. I drove the car for 84 miles and had never asked for or agreed to their roadside service program - why would I do that??? Person at counter said he could not take care of it because he did not have authority but took my information and would have his manager call me. Big surprise - no call. So now I have to challenge the charge on my credit card. Next stop - the State Attorney General's Office. In the meantime, do NOT rent from Payless unless you like hidden charges.
Oct 17 2016
Pros: Both pick up and drop off was very easy! Car was clean and comfortable, drove great. Good value!
Oct 14 2016
Pros: It was a seemless and easy process
Cons: T car, but that isn't the fault of Payless, it is the manufacturer.
Oct 11 2016
Pros: I have done this already and now you are asking for a repeat. Typical of the kind of confusing service and treatment.
Cons: I have done this already and now you are asking for a repeat. Typical of the kind of confusing service and treatment.