Reviews for Payless in Austin
- All reviews 100%
Jul 24 2016
Pros: The value for the money was good, especially given that I booked a bit too close to the travel dates. It was fairly easy to pick up and drop off the car, and the car performed well for my 2 week trip.
Cons: The dings and marks on the car were not pre-marked on the sheet as I picked up my car; if I hadn't caught those damaged spots, I'm concerned that I may have been charged for them in spite of not causing them. Having it pre-marked would be more reassuring. Also, not having to pre-pay for gas at the start and instead having it charged at the end if I don't fill up would make the customer experience better.
May 9 2016
Added Extra Fee
Pros: Overall the car was fine but the check-in and check-out process for inspecting the car was lackadaisical. They also added aded a road side assistance charge without explaining that it at all. If they did I would have declined it as I already have that with my insurance.
May 8 2016
Pros: The car was nice, drove well and had all the amenities needed.
Cons: The attendant in Austin didn't make it clear that I would be paying the entire gas tank when I returned the vehicle needing gas. She made me aware of the gas rate/gallon and said it was cheaper than the gas in the community. But what she didn't tell me was that I would have to pay for the entire gas tank as if it was empty should I choose to deliver the car needing gas. I didn't appreciate this since I returned the car with probably a half a tank remaining. I felt mislead.
Apr 27 2016
Pros: Car was fine
Cons: Had contracted price. Called phone # supplied by Kayak and left message that I was delayed in airport and wouldn't be able to pick up until next morning. When I picked up they said contract was cancelled because I didn't pick it up and now the rate would be several times the price that I had contracted.