Would you like to save as your currency permanently or for this visit only?
The staff other than the front desk was wonderful. Very helpful and accommodating... the front desk staff was horrible. They didn't have our "paid" rooms, argued with us about what we had actually paid for even though we had our confirmation with the actual room description. None accommodating and down out rude.
Room was nice and large. Clean. Walls are thin. You could here everything outside your walls. I could not sleep at all! Was up all night! I heard the neighbors conversations as if they were in the same room as me. Also, the cleaning ladies started cleaning early. All you could here were doors opening and slamming. And laughing and talking so loudly as if they were right in my ear. I thought this was going to be a comfortable stay but it was not! It was the worst experience I have had as far as comfort due to NOISE!!!!!!!!!!!
I like buffet breakfast and the people who prepare those foods are joyful, helpful, and very friendly. I like the smooth check-in too from friendly front-desk staff. The bathroom door lock is broken.
Location. Not bad for the price. Good breakfast. Friendly staff
The area was not good at all, however it had easy access to the 57 allowing us to get to Anaheim quickly and Yorba Linda. The room I was in was "supposedly" just remodeled so it was fairly clean and neat. The best part of the stay was the friendliness of the breakfast attendant. She was so nice and kind. Ensured the guests were happy and had everything they needed. She would even make food for guests. The breakfast was above average and a steal for being complimentary. That was the best part and the only reason I would stay again. The front desk clerk (Hispanic guy) was really rude when I asked him about a microwave for my room which my reservation said I would received. Argued with me and said he would charge me for one, although I had physical proof that I was supposed to have one. So petty for him to argue with a customer. Absolutely uncalled for and an easy fix to ensure the guest is happy. New generation I guess. He also parked his red suburban in a handicap spot and didn't have a placard. We also asked for a crib at check in. Upon check out a few days later we'd yet to get it. Both were for a newborn child. Unacceptable! The beds were ROCK HARD but after busy days met the intent of us sleeping.Was really disappointed with the desk employees attitude at check in but knowing how people are raised now a day makes it somewhat more understandable. No more of the costumer is always right and absolutely zero empathy for a newborn child.
Everyone was so nice. Very clean.
Great stopover location. Very close to the freeway but far enough away not to hear it at night. Breakfast is a great deal. Included I. The price and has all the basic necessities and the fruit was great. The guy in front of me wasn't prepared to check in and so I had to stand there and wait while he ran out to his car to get his id and credit card. Who does t know how to check in to a hotel in 2017. Do they think you magically check in?? I could have checked in by the the time the guy came back.
Close to Disneyland, just a few exits away. Front desk clerk are horrible and rude. Refuse to give us the room we paid for in full on the Internet. Even though it showed our description of the room we reserved they still tried to put us in a smaller room because they said our confirmation was wrong or incorrect on behalf of the third party. We will never be here again, it ruined our entire vacation.
We were given a room across from a remodele and it was very noisy in the pm when we checked in and they started at 8 the next morning.
Great hotel room was nicely done.
The staff was overly friendly - literally the most positive and sweet people ever. The tooms were clean, overall nice, and perfectly functional. Such a great price for Anaheim too! I'll definitely go back there when I need a room in the area next! Really nothing to complain about. If I HAD to make a suggestion I would say the red paint color wasn't the most attractive? Lol. But really, no complaints on my need whatsoever!
Wonderful rooms great breakfast and quiet location
Broken lock, staff did not seem to want to replace it as they were soon to replace the doors. However, we couldn't close the door with out considerable trouble so we insisted on lock replacement.
The rooms were small the shower leaked all night we told maintenance and they never came to fix it we heard it all night long. The woman serving breakfast was absolutely horrible and rude. The rooms smelled bad. Way to much money for this room.
No follow up on my reservation.
The hotel is only about 15 mins from Disneyland. The room was clean and equipped with all a family with small kids would need (bath tub, fridge, hair dryer, etc.). The breakfast and facilities were great too.
I liked the convenience of this being close to the freeway and major street but not set right on the busy street. It's set back just enough to be peaceful. Courteous staff. Paint peeling on the bathroom ceiling made the place look not as nice as it should be.
We had a mixed experience with the hotel. First we were given a room that was facing the outside and it was smelling real bad (all rooms are supposed to be non-smoking). Later, on repeated requests we got a nicer room. The breakfast was good. Just 6 miles from Disney and the parking is free. Overall not bad for the price. Non smoking policy is not been enforced strictly. I did not expect this from a Marriott chain. I saw people smoking in the corridors.
there for work smell of room- moldy
The free internet & breakfast
Rooms where clean, new and tidy. Comfortable. Breakfast was a complete mess. Too crowded, not enough food and space available at any given time, specially close to the end time, when everybody was down at the same time.
convenient and easy to get to and from
Check-in staff was not welcoming. It looked like the supervisor was teaching a new front desk employee how to use the computer, but he did not look up once to greet us. Check-out staff was also not personable. I went to ask what the check-out procedure was, and the lady at the desk just said to call them from the room. I thought it was odd that they didn't give us a receipt or mention anything else about our stay.
Easy check-in, nice room, good price, good breakfast, friendly staff.
Nice quiet location - close to Cal State Fullerton - good breakfast- friendly staff Breakfast area crowded, Room a little small
The only pros to this location are the location and the beds. I have never received such poor customer service at a 4 star hotel. My husband and I called around noon day of our reservation to confirm that we wouldn't lose our room and were reserved for a king size bed, we provided our confirmation # and were reassured that our 7pm estimated arrival wouldn't affect anything. Turns out that was a miscommunication. After being placed in a double room directly across from the elevators, we returned to the front desk to rectify the situation. The employee whom helped us was completely lacking in compassion, barely looked at us, and treated us as if our requests were a bother to her. After being told they were fully booked, we then asked that we at least be placed in a quieter area. The 2nd room was directly across from the ice machine and had a rattling AC vent. We then returned down to the front desk, because if you try to call your phone call goes unanswered, and asked to speak to a manager in order to explain our frustrations. He also was not accommodating and treated us unkindly, in fact he harshly told us that that is "what we get" for booking through a third party site. Finally after his departure, the poor employee whom received us that 3rd time, expressed her surprise that he didn't help us and chose to rectify the situation herself placing us in another king size bed room at the end of a hallway. (She had noticed the amount of times we had returned to the front desk). There is no excuse for the miscommunication and levels of customer service we received from this establishment.
interior was nice when we came inside the room They only clean our bathroom one day for a 2 stay day
Huge parking fee! Whatever rate you see, add $16 to it before you decide. There are other options in 1~2miles with better value and free parking. Moreover, Hilton has no breakfast, while others do.
I liked the late check out. It was 12:00. And the floors seemed to be really thick so I couldn't hear any noise from the other rooms. Nothing
Room was clean and comfortable. Easy walk to theme parks. Ticket purchase convenience Parking fee is high and availability is terrible when there's a convention center event. Our room was a *mile* from the hotel lobby
We enjoyed the comfort of the bed. We especially loved the gym facility and classes offered - definitely worth the extra fee. Gift shops were nice and had needed items. It was a little pricey, but that was okay. Close to CVS and Walgreens. Nice walk to Disney. Starbucks gets very busy. Our bathroom could have been cleaner. The hotel should have complimentary wifi, like comparable area hotels.
Clean very well maintained lobby/bar/restaurant. Staff was friendly and helpful. Bedding was clean and cozy. Location was good. Shower was horrible. The water was either hot hot or cold cold. U could not get warm water no matter what time of day (morning, late morning or late at night). The ceiling in the shower had peeling paint and drywall (leaving a hole in the ceiling) Room was in need of some updating. Restaurant was way over priced. $16 a day for parking
I liked the location, also the family environments It was old and could see wear and tear in a lot of places. Last time i stayed in London it was the entire opposite!
Location was good Everything else sucked .
We always like staying at Hilton Anaheim when we come to Disneyland. It is close enough to the shuttle parking lot that we can just walk there, saving us money we would have spent on parking. It also helps when some of us want to stay at the park longer. Those who need a break can return to the hotel to rest. The Hilton has a Starbucks and a food court. It also has a restaurant and bar. The service is great too. The room was clean and spacious. So glad there is a fridge. There was a long line at Starbucks in the morning. I guess we all wanted coffee at the same time.
Excellent fast check out system Check in system a little slow
Main lobby is nice, toiletries were great quality Front desk staff member was short and rude. Outdated rooms that need a lot of touching up.
Large clean rooms , nice atmosphere, pool area spacious and lots of seating. Our room we were in #1180 was adjacent to an elevator which was very loud early in the morning and at night. I would recommend not getting this room. We liked the hotel other than that.
Staff was extremely friendly, kind and helpful. We were upgraded for free and they tended to every thing we requested immediately and friendly.
I Was a little put off by some of the negative reviews but we found it to be an excellent place to stay with no problems great room and staff. Room service was fast and of excellent quality and their shuttles were on time and ran quickly and efficiently The only thing that I disliked was the $16 per day charged for parking. As a guest at a hotel I thought that them charging this fee was wrong and disrespectful of the customer that had chosen their hotel over many many other options
Shuttle to the park, friendly staff, big room, nice pool Shower drain slightly clogged, tv remote needed battery, overpriced restaurant
People nice and helpful, room was very clean and comfortable, and the shuttle made it easy to come and go to parks. Would love to stay there again and stay longer Parking fee surprised me but not a big deal
Very close to the park, the bathroom was nice. Room was spaciousz The floors in the main hall were so dirty for the duration on our three day stay. No vacuuming at all. The headboards in our room were peeling - both of them.
Very comfortable, good service, lovely salt water pool!
It was quiet. Clean. Swimming pool and spa were great. Staff was friendly. The grounds were beautiful, fish pond, lots of secluded area to hang out in. No MICROWAVE in the room, shower had no water pressure, tub drained real slow.
Great place rooms were huge. Loved the shuttle service to Disney. Rooms were a little dated and the restaurant could have been a little more attentive.
As we pulled up my kids said, "are we staying in a castle"? we loved how big the rooms were and how accommodating the hotel was with providing us with a crib so we didn't have I travel with our own.
I liked the lobby and the restaurant(everything in the first floor) very comfortable and relaxing, good drinks too I did not like that early check in was not given until about after 2:30. We were waiting for about 3 hours for a room "to be cleaned" Workers start cleaning early in the morning There was a knock on the door at 9:30 am (house keeping wanted to enter to clean). The excuse for early check in was that there was not any rooms that were clean(total lie). Hotel was a nice hotel, wish they made it all about the customers like many other hotels do.
Very nice and spacious rooms. Hotel is very pretty and has a nice layout. Every staff member I came in contact with was very nice, informative, and accommodating. Kids and parents next to us were arguing and screaming for 2 hours. Walls seemed very thin or they were extremely loud.
Gluten free food
LOCATION the rooms under the rate that you offer me, are old and dirty rooms. this situation happened to me several times. On front desk, as soon as they saw that my reservation is mad by you, they make me feel like low profile customer.
There were ants in my bathroom on the day I arrived and I told about that to the people at the lobby but housekeeping never came within 20 minutes, which they promised. When I left I told them what happened but they never did anything to compensate for the filthy bathroom that I got. Very disappointed.
Close to Disneyland and it's a nice area No body soap or toilet paper was in the room and had to pay to park and pay for internet
Great loacation and staff was outstanding Noise from fitness club could be heard every morning beginning at 5:00 AM. Restaurant prices were a bit high for goods received
I really like the staff there was a young lady that helped me at the desk she was amazing. I had booked thru a third party and there was some errors she corrected them and got me adjoining rooms for my kids that drive in the next day.
The balcony was a cool area. The heating/cooling unit was EXTREMELY loud! The room itself was okay, but to charge guests that are staying at the hotel $25 per night for parking is pretty ridiculous and excessive. Furthermore, this hotel still charges its guests for internet acess!!?? This is the first time I have been charged for WIFI in California is the past 5 years. Get with the times, Marriot. The hotel wasn't that great to begin with.
After discussing with manager Francisco for some time he reluctantly offered some compensation other than a token $50. The convention center is right out the front door and parking is the best for the Anaheim convention center. I prepaid for my room over 3 months in advance and Marriott decided they could make more money by selling my already paid for and booked room to someone else and then tell I'm sorry. So after having my money, making interest on it they then sold the same room to someone else at a higher price and said sorry we don't have a room for you, sorry for the inconvenience. We'll put you (my wife, kids and myself) in another hotel away from your convention where you are an exhibitor, cosplaying and on panels. Unfortunately this is the 4th time in a row that Marriott has severely under performed. This is no longer an isolated incident but a complete brand change from the Marriott I have always know. I would rate them at a 2 star at best with the new corporate image they have chosen. However the alternate hotel where they referred my Hyatt House was awesome. I wish they were at the convention center and I had booked with them. Marriott said I will have to contact Kayak to get refunded on the night that that Marriott did not have a room for me. Just one more hassle and present from Marriott for me. Oh and they gave me a "I'm sorry give bag" in the room with a different guest name on (evidently they did this to a min of 5 other individuals) and the 4 little chocolates we so awful that my 8 year old sone who will eat anything asked me if he could spit it out in the trash. I of course said yes and I had the same simultaneous reaction. I'll leave it at this.
The housekeeping staff was very efficient and really tried to accommodated my needs. Having to pay for Wi-Fi (I think it was $12.95 for regular service and $14.95 for high speed). And for parking: $24.00 per nite. I'm guessing this might be the industry standard in this area, but what a shame
Extremely close to Anaheim convention center where I was attending a trade show. Very pleasant and accommodating staff. Comfortable lobby bar for relaxation after a day on the trade show floor. Good restaurant and food. I would definitely recommend this hotel to any business traveler.
The hotel, staff, location, facilities and basically all needs were very well addressed and made the stay wonderful. I couldn't have found a better place to stay to make the trip to Disneyland a great experience I really have no complaints about any aspect of my stay at the hotel
We were a couple wanting a king size bed, which we reserved and the hotel gave us a room eith two doubles and would not make any accomodations for the fact that they allegedly did not have any king beds. So we opted to go somewhere else.
Reliable excellent service and accommodations! We are always impressed with our experience at Ayres!
I was a beautiful place to stay, clean and the staff was great. I would surely go back and stay longer for pleasure this time!!!!!
I didn't like much. My experience was horrible here. We were lied to by the staff. Due to their lies, we ended up stranded at the event we were attending. We booked this hotel specifically for the free shuttle, and even made sure of times and venue location that it would all work out. Well, it didn't and the customer service desk did NOTHING to resolve. What an awful experience! I will never stay there again!
liked the restaurant in the courtyard There were large bugs in our bathroom -- unacceptable
Likes: free parking, clean rooms, kind staff Internet did not work
I'm a Pastor and I asked for a 1pm checkout due to a wedding ceremony I was performing in Huntington Beach at 4pm. Initially I was told no problem. I called on Saturday morning to confirm and my request was denied. Staff did not apologize, offer any solutions and I was very disappointed.
The room was very large and very comfortable. The facilities were very clean and aesthetically pleasing, although I was unable to spend much time there due to a business conference I was attending. I read good things about the restaurant, however, was unable to check it out for the same reasons. I was given the opportunity to check-in before noon and to request additional towels, both of which I selected. However, upon arrival I was told that I was unable to check-in early AND that, even if possible, it would cost an additional $40. Furthermore, I did not receive additional towels. So, my question became, why even offer these things if you're not going to provide them upon request.
The staff are always friendly and helpful. The breakfast buffet is great. The beds are comfortable. The place is generally quite cozy, as well as clean. The USB outlets are a nice modern touch. Pretty much my only complaint is that the hotel is very close to the John Wayne Airport and you get woken up promptly at 7am by the first departing flights, which continue to make noise until around 11pm. Otherwise the hotel is nice and quiet.
Everything about the hotel was really really good. It is such a good value for the money. The beds were very comfortable the room was very clean and the staff was very friendly wouldn't hesitate to stay there again anytime.
Great hotel, cleanliness was great, staff were extra nice, for a big hotel close to Disneyland it was not overly crowded Hotel has no shuttle to Disneyland, this is probably the only one downside
Location to Disneyland. The A/C did not work in the room, as soon as we walked in the hotel room there was a strong weird smell. We had to leave the sliding door open to vent out the smell. Not to mention the ants roaming freely in the room. I also noticed a flaw in security, as in I cannot recall seeing any on the premises. One is able to walk through the hotel like nothing, I did not feel safe at this hotel.
location rooms need updating, very old and worn out. TV was broken and did not work. Staff did nothing to fix it.
From the staff to the amenities this hotel was top notch.
Close to Disneyland The in house restaurant has aweful service. I went when there were less than 10 customers and never had water or even saw our waiter. Other tables were requesting their waiter. Not a good experience. I wont stay here again.
Location. Quality not inpar with other Sheraton hotels
Thin exterior walls. Could hear all the service vehicles making deliveries and pick ups early in the morning.
Great service and the staff was very friendly and nice.
Earlier check in. Charged $18 for parking.
Location was great. The shower could use some updates.
Easy to find. Easy access to Disneyland from where they're located Checking in and not being told about the fee for parking. The broken shower Possible black mold growing in the corners of the shower With this being called a 4 star hotel I was very disappointed in the facility.
The staff were very helpful and really went the extra mile to make our stay a special one. Our room had an amazing view of the park and the pool was a great spot to relax in, and the poolside bar was very affordable! Would recommend staying here to anyone.
Loved the breakfast and friendly staff! Quiet, comfortable hotel! Would recommend to anyone!! Didn't like paying extra for parking.
Very friendly staff, clean rooms and comfortable beds! Will definitly stay here again! N/a
the room size, amenities, cleanliness, privacy, quietness, but most of all the very professional and helpful staff nothing
Breakfast buffet was very beneficial for my family. With four young children it's one of the reasons my wife and I prefer your hotel over others. I wasn't aware that if I used handicapped parking during my entire stay, that I would still get charged a $10 daily fee. That seems very odd considering that any vehicle with a valid handicap placard, can't be towed anyway. You may also want to reconsider the setup of rooms for those who are staying with small children. The Portofinos selling point for me was the bunk beds for the kids and the sliding doors that separate the kids room from the parents room. Please consider adding at least three 2.1 amp USB ports to your rooms. A digitally connected family like mine would greatly benefit if there are various charging points for our phones and tablets.
I ENJOYED MY STAY AT AYRES. THE STAFF WAS WONDERFUL, AND I FELT COMFORTABLE THERE. GREAT KITCHENETTE AND LOTS OF SPACE AND WORK FEEL. I WASN'T A FAN OF EXTRA PARKING COSTS NOR THE LONG HALLWAYS, WHICH EVENTUALLY I LEARNED THAT IT WAS QUICKER TO GO IN AND OUT THROUGH THE STAIRS OF ONE SIDE OF THE BUILDING.
Convenient location to Disneyland, Anaheim stadium, Honda center and freeways. Quiet, comfortable rooms, free breakfast, free evening snacks and free internet Tiny lobby with little room during evening snacks
Drove up from San Diego for a hockey game at Honda Center and stayed here for the night. Couldn't ask for better location. On top of that staff is friendly and rooms were clean and comfortable! Oh and happy hour 5:30-6:30 includes free drinks and appetizers! Awesome!
Breakfast was fantastic. Pay for parking? I already apid for the room, now I need to pay for my one and only car to use your parking lot? It should be for guests and should be included in my room price. Separate sitting room in this "suite" is a joke. Its a table in the same room as the beds. That is NOT separate.
Room was clean. Bed was comfortable. Very noisy building. Had to sleep with air conditioning on in o Order to try to sleep.
I liked the pool, room size, little market downstairs with reasonable prices, location to where I was going and the feel of the hotel. There is a mini refrigerator that you can fill up. I like the concept, instead of an overpriced minibar. The front desk was confused as to when breakfast ended. (We were told 8am which is ridiculous, but it was actually 9:30.) we missed a few days due to thinking we missed it. The carpet and little features could be updated, but for the most part it was clean. We would stay again.
I had a problem with another room being extremely loud and disruptive,, the front desk and security took care of the situation, quickly. Also, the GM comped my valet charges...still not what I expected from a hotel like this.
Good hotel, excellent location. Clean and comfortable. The music in the lobby is a bit loud.
I stayed a long weekend here with my friend and the lovely people at hotel Irvine really made us feel like welcome guests! From the complimentary bikes, to the Friday night movie on the lawn, to the friendly and delightful staff, every minute here was relaxing and stress-free. My friend has severe food allergies which the staff graciously and professionally worked arround for her. It really meant a lot to be able to enjoy my mini-vacation knowing that everything we needed was being taken care of. Thank you so much!
Comfort No room service Weird shower stall that is made so its hard to reach handles
Impressive, grand entry, airily quick check-in, comfortable beds, clean shower Music at the bar was so loud you couldn't hold a conversation. In addition the check-in attendant never told me details, such check-out time or that a continental breakfast was included ( I had to ask the next morning). They seemed rushed and ready for the next customer. Another issue was non-smoking on a designated non-smoking floor. I smelled smoke as I slept and saw butts on the carpet in the hallway. Lastly, breakfast was limited to toast, cold cereal, yogurt, and hard-boiled eggs.
Pool was great! Lots of space and fun games around the pool. Rooms were nice, good breakfast and fun bar/lounge
TOO LARGE THROUGHT IT WAS A BOUTIQU
Loved the market place and the Dj at the bar in the evenings!
We loved our room with a view. Even though the hotel was busy with dance competition and softball teams, our room was quiet and service was great. We will definitely be back soon!
roomy, price and location Long wait for checking in and room availability; wifi did not work for our iPhones and computer. These devices worked in all hotels preceding this one.
The hotel is centrally located and six minutes from the airport, making it a great choice if you've an early morning departure or late night arrival. Our room was very quiet. The Marketplace was great for snacks and provided a good selection of tasty foods. The staff was friendly and the bed comfortable. The parking fee of $22-24 per night seems excessive for a suburb like Irvine which is pretty much made of concrete, shopping malls and parking lots. The sink drain didn't work properly, one of my pet peeves in a hotel in any price category and unexpected in this type of hotel.
I pretty much LOVED everything about the Disneyland Hotel ... The hype is true We didn't get a discount with our Annual Passes
Love the themes and decor, and the perks that come with staying at a Disneyland resort hotel. The headboard that lights up and plays music (and serves as a great nightlight) is lovely. We had a room in the Adventure Tower facing Downtown Disney this time, and while we didn't care about the view (in this case, plants from the Adventure garden blocked pretty much anything we could see from the 2nd floor), what we didn't like was how loud the music was from Downtown Disney. We also learned that although we could only see a tiny amount of fireworks from Disneyland, we could hear all of them and they were pretty much as loud as they are when you're in the park. I'm still shocked that my kids slept through the music and fireworks that first night. On our third night, the older one was still awake when they started and used earplugs to get to sleep. The live music didn't stop until 10 pm even on weeknights, which meant we didn't get to enjoy the peace and quiet of the room (after being in the parks all day) until then. If you're not bothered by noise, it won't be a problem, but if you are, consider requesting a pool-view room.
Our room was great, and so was every cast member. I couldnt buy the throw pillow which was on each bed.
Our stay was for our 30th wedding anniversary, and the hotel staff went out of their way to make us feel welcome, & special. Although the prices seem a little high for most people, our stay was very enjoyable. We will be returning in the future. The only negatives to our trip were the Disneyland Railroad, Haunted Mansion, and River Boats were closed. Also, I was looking for a Disneyland Railroad Engineer hat, but was only able to find a Conductor's hat.. Lastly, there were no hats for the Disneyland Monorail.
Traveled as a multi-generational family group. We greatly appreciated how soundproof this hotel is. Plenty of water pressure at the right temperature too. And enough elevators for minimal wait time. We could have used electrical outlets for cell phones at the bedside but this is a minor improvement suggestion.
overall the pools + the room were OK no breakfast, not enough characters plqying with kids unless you make it at Goofy's
The place is awesome and we really enjoyed it The place is 5stars but the service and the employees are 0 stare
Beautiful resort! Loved our room. Food was amazing! Love the boutique on site. Front desk was great. Had an early check in. Staff overall was very slow and not to experienced when it came to bellman and room service. Every time we called for something we sat on hold for a period of time. Then when we left the resort i couldn't see out of my car windows. I had hard water spots all over my beautiful clean mercedes. The sprinklers covered my car and when i asked the valet to help with windex they looked at me like I was crazy.
Much better than the Ritz @ Laguna Nigel or Montage. Outstanding service
the views and the bungalow room was great food service (both in room and at the pool lunch) was slow, inaccurate and not as expected. although the food quality was very good.
EVERYTHING was Amazing. The view, service, room service, amenities and the room was perferct We loved everything
Friendly staff. Good value. Room was nice. Breakfast needs improvement. Ran out of forks and orange juice. Quite a long walk to Downtown Disney.
Didn't like that we have to pay $10 a night for parking and the noise level was terrible
Walking distance to enter the park via the Grand Californian Hotel and Downtown Disney. Good, basic hotel room to stay in close to the parks. Checked in at 11pm, walked all the way to the room with a tired wife and tired 4 year old. Room key did not work. Walked all the way back and the staff did not apologize at all. Just made a new key and said "you should be good." Small but infuriating detail. Breakfast time is a zoo.
We arrived EARLY and they accommodated our early check in thanks to an empty room. The room itself was clean me organized. The sheets were fresh, the mattresses soft and supportive, but the bathroom was tiny and the rugs a little worn. We enjoyed the free breakfast, though the selection is rather limited. The staff was friendly and attentive, had answers for all my questions. Even the people staying alongside us were pleasant and non-disruptive. Having stayed in the other best western's around, this by far was the best experience. I honestly have no negative reviews.
Breakfast Price Location
The location was fantastic as it's across the street to Disneyland California Adventure. The rooms have been maintained well or have been remodeled recently and include a decent sized mini-fridge. Free continental breakfast was nice to have. Parking was easy. Hot tea b and pool were nice and had a great view of nightly Disney fireworks. Overall it was a good value. The beds were substandard. They were like sleeping on a trampoline. The pillows were so thick and dense they were uncomfortable. But the comforters were thin, not much thicker than sheets. The hotel was very busy, and so the breakfast was a disaster to access and they were out of half of the items early. The elevator was out of order so I had to carry my heavy bags to the third floor. You can hear people walk past your room or talking outside the room.
Crazy close to Disneyland, the staff was really nice and breakfast was fantastic. Had to pay 10$ a night for parking extra which was a surprise.
Room was clean Separate shower and sink area a plus Included breakfast was awesome.
We stayed at this hotel while in town for Disneyland's Half Marathon Weekend. Overall, great value for the money, clean, and proximity to Disney Parks was especially convenient. The A/C unit is a bit loud, which makes it hard to sleep or hear your tv.
Bed was very comfortable and staff was friendly. Breakfast orange juice was very watery and they were out of forks.
Staff very helpful, location perfect, hotel clean
I really enjoyed my stay at this hotel, check in and out was super easy. Stuff was super friendly. Love the free breakfast, it really helps you save money if you have a full breakfast you can last until a early dinner. Only a few min walk to park... Carpet was a little outdated.
We loved our stay here. Our family can't wait to return! We loved the pools, the closeness to the park (our room over looked it!) and the on site character breakfast. Also loved the bunk beds for kids There is a Loud speaker in the park that they do announcements on. You could here that muffled early in AM or late at night from our room. Needs a new shower head.
The lobby was beautiful, the service was excellent, the location was perfect for visiting the parks and downtown Disney, and the room was big. While the room was large, it wasn't anything amazing for the price.
The room was very nice and the view was amazing. No complaints, we got a great deal and would stay here again.
I stayed at the Paradise Pier Hotel several times. I love how roomy it is and very relaxing! I like the view from the rooms...one side you can watch World of Color with the television playing the sounds for the show! We stay with a family of four, there is a sofa that turns into a bed. The toiletries are very nice!!! If you stay at a Disney property, you can use the special entrance from the Grand Californian. The Surfside Lounge is a bar/ snack shop you can warm up food (there is a microwave!) and pick up utensils (fork, knife, spoon or condiments). I personally like the vending machines on the ground floor..it is in a room by itself! PCH Grill is great during breakfast and looks fun at dinner time too! I whole hearted recommend staying here with everybody!! Upper level soda machines take only credit cards. Wish there was more food eateries.
Close to theme park with early entrance Very noisy, staff unappreciative of guests, staff non responsive to complaints, room service quality is mediocre.
Magic hour and distance from park entrances I thought the rooms would be high tech and more luxurious for the cost. It was a cleaner motel. Not as nice I as I expected
Liked the room even though we booked something different
We like how close to the Disneyland resort you are, and the pool and water park that are available if you are not at the parks We did not like that on the second night of our stay how the bath tub started to back up when we returned from the park. The smell was atrocious. When we called the front desk, they informed us that nothing could be done until 7:30 the next morning. No shower after a full day at Disney. When we woke up the next morning, the bath tub was still backing up. Again no shower. When I told the front desk the next morning at check out, they asked if I had been offered to be moved, we were never offered. Are parking which expired at 3 the day of checkout was comped after that but not much more. We have stayed her 2 other times in the past year and half but never experienced anything like this. Just upset that more wasn't done to fix a stinky backed up bath tub when it was reported.
The only thing i liked was the tv Almost everything was outdated. Didnt like much. The bedding felt so gross; as if had been sitting there for weeks acumulating dust. Then the room felt really moist, almost humid when we walked in. The bathroom looked like it was for an old person. It said I got a deal after paying $200, but it seemed like it was a $100 room. In the pictures it looked like a $300-$400 room.... Super disappointed.
Water area Not worth the money. Pay the extra $20 and stay at the courtyard mariott next door.
Outstanding personable staff, very well kept, a true classic like the park across the street. It is designed for family's with small children, and sometimes they get loose! Fortunately all were exhausted and and quiet by a reasonable time. Didn't really notice many, if any, teenagers.
The children's water park was so much fun for the family. The room was clean ,bright, and comfy also Loved the free parking! No continental breakfast
This hotel was 10 minute walk to the gate. It was nice and easy even at night. The staff was nice and very efficient. The Castaway Lagoon was a fun was to spend the morning or afternoon. My 5 yr old twins had a blast. WiFi was horrible. Walls were thin. The people above us were so loud my kids had a hard time sleeping the last night. Cleaning crew left cart in hall starting at 8 in the morning was still there 1 pm and did not seem to have been moved nor was there anyone in any of the rooms cleaning
Great location close to Disneyland - easy walk to the park. Had a room that looked across Harbor Blvd toward Disneyland. Had an AWESOME view of the fireworks. Staff was friendly, pool was clean, just wished there was a hot tub in the Garden pool, not just Castaway Cove, too many kids in it to be relaxing for an adult, pool hours just right. AC in the room. Wished frig was larger, really only had room for a meal/day in it for 3 people, couldn't imagine if we had more people - a bigger frig would really have been nice. Despite the things I'd change, it was still the BEST VACATION EVER! Our bathroom sink was quite sloped, things would roll off it. Wish the frig was larger and that there was a hot tub in the Garden Pool.
Very clean, friendly staff. Would stay again Nothing
Very close to Disneyland. Was a very convenient and short walk to Disney. Bathroom was quite dated. Needs a renovation.
Close to Disneyland, has a little shop for miscellaneous things you may have forgot to pack and souvenirs, spray park keeps kids entertained for hours, loved to kids suite! No breakfast provided. A Continental breakfast would be great. No complimentary shuttle service either. Small refrigerators.
Our stay at Howard Johnson Anaheim was excellent! Check in was super fast. We arrived early and they allowed us to pre-check-in, hold baggage, and hang out at poolside. Water features were excellent for the kids. While at Disneyland (which is only a short walk away) kids kept asking when we were going back to the hotel to the kid water playground. Staff was friendly and helpful. Not so much a didn't like, but more so a would've liked- it would be awesome if food and drinks were available at poolside and water playground.
Gorgeous landscape and places to relax. Kids at adult only pool!
Nothing The towels were cheap, resort and valet fees were excessive. I felt like I was staying in the holiday inn. Will never go back.
The room was very nice and modern. Valet parking efficient. The resort fee was an unnecessary and unreasonable charge. The Friday night brunch is $50 apiece and worth under $20. They served dried our turkey breast at the carving station that had to be covered in gravey. The beef chunks were very tough. Don't eat there. Bring snacks and drinks. A bottle of beer is $4.50 the resort store. Poolside service is only during summer. This is Southern California. Summer is year around.
Not much See above
Pool area not cleaned up well....needs facelift badly! Bar Mitzvah at hotel was noisy at night. Expensive self-parking ($27 per day) and "resort fee" ($25 per day) adds significant cost to room.
Great gym and pools. Very nice outdoor setting. Parking costs additional $35/ day. Rooms are clean but feel old and cheap. They add 20% tip to the bill for any service provided...food.
The staff are very helpful and cheerful. Bar area is limited and subject to a lot of noise from families passing through or as part of a large concert crowd that can dominate the whole area at weekends. The resort is more than walking distance to most other shopping or restaurant areas or the beach. No quiet area for a drink and conversation.
Very quiet and relaxing. The grounds are well kept, the room was very spacious. There are a lot of activities and the location of the hotel is great, you can drive to the beach in 5 minutes, fashion island is next door and Sherman's gardens are just down the road. Parking is expensive ($25/day) and the lot is a bit of a hike from the hotel depending on which room you have.
Close to Newport restaurants Found used silverware outside door at 4pm checkin. At 11:30pm silverware still there. Found used eyelashes on sink at checkin. No bathtub. Disappointed stay for the $220 nite rate
Maybe decor needs updating
The water slide for kids was pretty cool and the food was good, although pricy. Self parking is really far from the rooms. Plus you have to walk up a steep hill to get from the parking to your room. They don't have ramps to some of the areas. Had to carry out stroller down to the pool with the slide. The walls in rooms are really thin. Our room was next to the maid service room so pretty much the whole nights we would hear door slamming, people talking and carts being moved around. On our last night we could hear a couple arguing in the next room for like an hour. We could literally hear every word. We had two small children with us so all the noise would wake them up. Pictures on the web look nice but in real life the hotel is not even close to it. The lobby is the only nice area in the hotel.
The staff was very friendly and accommodating. The grounds were very nice with lots of places to sit and enjoy them. They have concerts on Friday night and they are quite loud, we were not notified they would be going on. I think that guest should be advised when they make their resevations.
The staff was wonderful. The lobby is nice for kids and the area in front is a nice place to relax. Parking fees are annoying and at $18 would cause me to stay elsewhere. The "do not disturb" door sign was removed and we were woken up daily. The room seemed nicer online, these beds appear to be triple sheeted but are not. The dwcorative features were not in all rooms. TV is a bit low for viewing. The housekeeping and other staff are LOUD in the hallways by rooms.
How close it was to Disneyland, Disney California and Downtown Disney. Right across the street from the park entrance. Spacious room, comfortable beds, blackout drapes,
The staff was very friendly and helpful. Clean rooms, comfortable beds. Easy walking distance to Disneyland. There was a hotel being built right next door, which meant waking up to construction early every morning. It sounded like there was hammering right outside our window. However, this wasn't the hotel's fault, just an annoying coincidence. Overall it was a great place to stay.
Ideal for a small family to enjoy Disney without paying the cost of being on site. Sleeping in is hard with everyone leaving to make park open all at the same time.
You have to pay for parking while you paying to stay at the hotel. Didn't like that you had to pay for parking.
Friendly staff, clean room, wonderfully comfortable beds. Also the availability of computers and printer for return flight booking passes
Walking distance to Disney Not breakfast complementary no microwave in the rooms
The location was great for getting to the Disney parks. The hotel was a 10 minute walk from my hotel room door to the park gates. There are many restaurants within walking distance.
The bathroom is stinky. The toilet didn't flush well. No suger nor cream were provided.
great for disneyland adventure
Nice area to behind the hotel to walk. Larger room size Service was somewhat lacking. I stayed 3 nights. My room was never serviced by the cleaning crew after I checked in. Mattress was very firm and not very comfortable. Hotel nickel and dimes for everything. Self parking was $22 a night. Hotel Concierge wanted to charge me an additional $20 a night when I (a solo traveller) requested a king bed upon arrival instead of two queens, even though the hotel was half empty and the published rates of the king rooms were $35 less a night than the nightly rate I had paid for my stay.
Excellent service. Staff were very helpful and friendly!
We enjoyed the beds. We had a great night sleep.
Good location, since it's close to the airport. Facility is extremely outdated, room was tiny and noisy. Parking is an additional $22 per day, which is robbery. I suggest you stay at the Irivne Wyndam instead.
Staff, always professional always polite. Pool fantastic, Spa clean and warm. I loved the Bed, super cloud pillow topped, room clean. Bathroom luxury, from soaps to towels good size. 24/7 always staff on hand. Had starbucks in hotel foyer. Blackout curtains kept morning sun at bay. My 71 yr old mother did not enjoy the pillow top beds, suggested they smothered her. Could hear some trucks on highway braking in mornings and night. It is geared for business, so appeared everything has an additional cost per unit.