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175 West Cliff Drive, Santa Cruz, CA
0.3 mi from
The customer service is superior, the location is ideal. The room looked nice just a couple minor areas things needed to be addressed. TV did not work and the cleaning crew needed to revisit our room. They addressed my concerns immediately!!
The room was good size, nice design, beautiful view and nice pool Hair in the bathroom, very dated, hallway carpet smells, iron baby crib. Could have spent the money in a better place elsewhere, I was expecting something better for this price.
In choosing a hotel on a budget, it isn't hard to see value in 2 star hotels. You realize after staying in them multiple times that the only reviews are bad ones. That being said, this hotel went in a sense above and beyond to make our stay better. We got there after the office closed, expecting to be locked out, but they left a folder for us with our name, two keys, and instructions. We went up to our room and it was very clean and exactly as we wanted. It was cold so we turned on a good heater. We took a nice shower. And slept in a nice, clean bed. Everything was exactly as it should have been. Dont look at bad reviews too harshly. This is a wonderful little beachside hotel.
Basic amenities. Good price. Great location. Internet was terrible.
Quick walk to pier and boardwalk! Quiet hotel, super friendly front desk. We would stay again.
Kindness and smile of the lady at the front desk The TV remote complicated and not user friendly. Hard to turn on and off or find right channels.
They didn't have a queen when i made my reservation that's what i booked so they upgraded us to a king at no charge and offered to give us better rates when staying with us again. The fan in the bathroom was super loud. Ran out of toilet paper in the room halfway through the night.
Location The neighbors were partying all night and we tried to call the front desk but our phone did not work. We then called the front desk from cell phones and no one was available. Incredibly restless night. We spoke with them and they quieted down but certainly no staff available and functionality in room limited.
Location, location, location and comfort. People next door extremely loud at 5am and no bedside lamp.
great location terrible service tried rooms and hotel tried to get me to cancel kayak booking and re-book directly with them, presumably to save the booking fee unhelpful staff if you have to stay there make sure you get a room with a sea view
The room was fantastic for the price and walking distance to everything. Nothing!
the location is close to the beach the continental breakfast is a joke. they really need to upgrade.
Great location, super clean and friendly View was a little less than expected from our room
We were upgraded to a nicer room; the bathroom was very luxurious and the restaurant recommendation was spot-on.
The people working in the office were supper friendly To many stairs to the beach, maybe not the best location for seniors or disabled.
Right across the street from the beach? Boardwalk and peir. Super small rooms. Might be fine for 2 people but beyond 2 there is not enough room to mive around or even sit down. I usually stay at the dream inn which has much larger rooms. They cost more too though. To me its worth the added cost.
The ocean theme of the hotel was great and the room comfortable. It was just two blocks from the wharf and boardwalk so the location was ideal. We'd go back! Breakfast is limited, but there is a fridge, microwave and coffee maker in the room
Clean room. Prime location. Expensive. Housekeeping doesn't want to clean your room. Continental breakfast is terrible. Room is small.
Walking distance to Boardwalk, downtown and Pier Bathroom small and the recent remodel had over spray everywhere making it look "not" clean.
Comfortable bed. Bathroom, parking, it just felt dirty. No breakfast