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This was my 6th stay at the Renaissance Hotel. Service is impeccable, the rooms are luxurious, and I feel welcome. Thank you for making my stay special. Everything was great!
Wonderful hotel. Gym is excellent. Staff is very friendly. Rooms are big for a city hotel. Breakfast is plentiful. Location is between paulista and Oscjar Freire in the jardins. No complaints! Pool is smallish since it is in the city.
Best possible location two blocks from Paulista and the MASP metro stop. You need to be near a Metro in SP because taxis could get caught in traffic jams. Everything about his property is first rate--a true 4 star. Also, a spectacular breakfast space. There is nothing to dislike. It's the best possible place to stay in SP--and the price is right!
Location, room and Staff! internet connection should improve. Also a Business would be a Plus!
The breakfast was good, the live music and bar were very nice, the staff was very attentive. Check in time of 2:00 PM is very late. Check out time of 12:00 PM is very early. Wireless internet access should be free like most hotels in the US.
Great location, nice staff and good price Small rooms and not cleaned thoroughly; beds not very comfortable, shower not consistent, and thin walls
Location is very good i arrived at midnigth and the buffet service never answer the call to service to my room..., on another hand they didnt wake me up at the last moring and i needed to run to the airport...,
Very well situated. Excellent price.
the room was spacious, good location
They had an English speaking staff member who was very helpful!! The location was very convenient, a few blocks from Metro and MASP museum. Nice neighborhood restaurants also including Subway and Domino's Pizza all within walking distance. The room was very clean, roomy, had cable TV, the bed pretty comfortable, had a desk area, overall very nice for the price, would stay again!!! Also the breakfast buffet was very good and plenty to eat! No complaints at all!
clean rooms, good location for business purposes, good breakfast, helpful staff, good value wireless only in lobby
Liked the service provided by the reception and very accomodating.Good Location. N/A
it is close to paulista ave. and the area were is located is nice. very old hotel, carpets and deco old. room was not so clean, but it was larger than i espected.
The way the room has been designed, the efficiency of the staff The breakfast (though offering plenty of options) could be a little bit better in terms of quality.
Good money for value hotel. Very central location. Nice staff
the receptionist speaks fluent english and is very helpfull . The location is perfect, only 5 minutes walk to Av.Paulista . The hotelrooms are large and clean. The restaurant is very good. we were in the hotel during the winter and the breakfast room inside is not large enough for all guests, so we had to sit outside in the garden, which was cold and not comfortable.
Being at the center of Sao Paulo The room was too small
The staff were very friendly and helpful. It's a lovely location, near shops, restaurants, etc. The little outdoor heated pool amongst sofas etc was very pleasant. I was able to do some work seating in the sunshine, excellent for Londoners. The common areas are trendier than the actual rooms which are bit traditional. Overall a pleasant stay. Little niggles: no printed list of numbers/hotel facilities; spa was ridiculously expensive; kettle was provided but no cups/tea/coffee; hairdryer plug didn't fit in the bathroom plug, had to go out with wet hair (in fact there was a knack to fitting it but some of the staff did not know it); my room was very small, and lastly it was clear that they saved a bit on the hotel refurb as some of the...
A neat, nicely decorated, wall placed hotel in the center of the city, not two minutes walking from the busy Av. Paulista and the MASP museum. It's safe to walk around both during daytime and night. The staff is efficient and good humoured, though they indulge themselves a bit to much in ocasions. The spa, gym and restaurants ara A-class but a bit too expensive. I would have appreciated some all-inclusivce offers as to take more advantage to what the premises have to offer. Excellent on the whole, though.
Excellent personal service. Beautiful modern design. Great location. Expensive.
Location It feels like you're in a two star hotel, but you are actually paying for a five star. They do not provide free water in the rooms. The rooms are outdated and there is chipped wood on the doors.
Modern, efficient staff, good location and very nicely decorated rooms. Good breakfast selction also
Hotel was excellent, staff was amazing, especially Fillipe who helped me out loads. A mistake was made to my booking and I was upgraded. This hotel is a true 5 star experience... and it charges 5 star rates... however, I thought the 5 star rates were competitive with other 5 star hotels. Everything really was to the expected standard so I give it full marks. I was traveling all around Brazil and by the time I got to Tivoli I had some laundry to do. It cost me 430 reais to do a white and dark load... wooops!!! I should have checked that they were charging 10 reais to wash a little pair of underwear... (may as well just buy new stuff for that price). Bit exorbitant to say the least!
Perfect location in Jardins. Excellent facilities (gym, pool...). Good breakfast buffet with most helpful staff. Upon early arrival (just a couple of hours), I was told I would be charged for an early check-in, which I agreed to. However, I did not find fair that they would charge exactly the same daily rate offered at booking.com.
the rooms are big I had problems with the water in my room
Location is good. Close to the Paulista Avenue. But you shouldn't walk in the streets when its dark. Hotel staffs are very rude and there is nobody to control them. So they can talk and treat you as they wish and there is no place you can complain them. And also don't expect European Standards from this hotel.
nice warm shower, strong current the fact 4 each friend I took 2 my room, I had 2 pay 20 euro extra, even if it was 5 minutes, due 2 'double room/single use' policy...
We' ve seen the staff people at the breakfast room cleaning up the tables with used napkins at the two mornings we're there.
Location is excellent. Very near to Avenida Paulista (5 minutes by foot) which has shopping centers, restaurants and cinemas. Hotel is clean and secure. Rooms are large and comfortable.
the size of the rooms and location the rooms need a uptodate, internet did not work , the staff need more training, and if you have a visitor comming to your room They will charge you R$ 70,00 that.
Friendly staff, good breakfast. Renovating the gym and swimmingpool, so no access. The rooms are old and needs to be renovated!
The rooms are comfortable and spacious. I liked the wooden floors. The staff is very helpfull and kind. An excellent breakfast buffet.
Bad quality sheets
Hotel is secure and clean. Location is excelent. Very near and easy to reach to Avenida Paulista (5 minutes by foot). Kind and helpful staff. Rooms are large.
Exquisite service and attention to detail! One of the best hotels regarding the service that I have ever stayed in - anywhere. Period! Two minor details. I was not aware that I have to pay extra for the cappucino that I was ordering every morning. The taxi service provided/associated with the hotel is even more expensive than the already expensive taxi service in SP. They should provide free taxi service/shuttle from-to the airport.
The staff were really friendly and always willing to help. I like the chinese jaccuzi, but remember, you have to call to reserve it, it takes time for it to heat up (free of charge). The pool and gym are bit too small but sufficient. The breakfast is good. I would definitely go back. While in SP, make sure to visit Skybar at hotel unique (the view and atmosphere is marvelous) Wished that the pool was an outside pool :)
Love Porto Bay Hotels and this is one was no exception. Fantastic Gym, Pool and Spa, Very helpful service and very nice breakfast. I will definitely be back!
The bed was huge for Brazilian beds. Very comfortable. Good location (1 block from av. Paulista, and close to metro, MASP...). Staff is very helpfull and attentive. The food. We ordered roomservice: chicken soup and pasta. The chicken soup had no taste, despite the fact you could see it was done with fresh vegetables. The pasta was cold and nothing special. Just a bunch of cream with strong flavour of lemon. It was also quite expensive. The breakfast was also on the poor side. Lots of people and small sizes portions of everything. Staff couldn't manage the quick pace in refilling the buffet. Also you have to wait till they breng coffie to you. You took too long! (specially if you wanted a second round...). Main guests are business people.
Hotel is based in a charming old building of some sort. They weren't able to locate my Kayak reservation without the full confirmation, so fortunately I had brought that along. I was surprised that the included wi-fi was so bad although it worked better towards the front side of the room. Breakfast was nice with good service. Used their taxi into GRU which was professional and reasonable.
Close to where I needed to be, and close to the central avenue for shopping
The location was good, facilities were clean. The internet connection was unreliable at best and generally nonexistent. It was slow during the day (speedtest.net about 2-3mb/s) but wouldn't work at all during the evenings. The hotel felt tired and in need of a facelift.
Best Hotel I have ever stayed in Brazil. Although it is expensive, the hotel offers you high quality. If you need a taxi, don't ask it to the reception and don't take the ones waiting in front of the hotel. The Black colored taxis are luxurious but charge you more money. Take the usual white colored taxis.
Love this hotel. I've stayed in three hotels in Sao Paulo and this is the one I'll be returning to. Such a lovely welcome. Great room and amazing breakfasts. The added and unexpected extras such as sparkling wine, chocolate and the japanese hot tub made the stay very special. Thank you to all the staff at L'Hotel Porto Bay.
the service... the food.... the security.... the location...the people they personally knew me by Mr _______ do not pass this hotel up i will never anywhere else nothing i did not like
Guest service: Allow me to check in early and check out late without extra charges Location Peace and quite right off Avenida Paulista Close to most things you may want for pleasure and business The internet service is extremely slow, unstable (drops on an off). I had to find a virtual office elsewhere for a very important conference call. I had some other calls at the hotel where the client had to call me at the hotel and another one where they heard most but not all that I was saying. I called before booking the hotel and they told me they had made improvements 2 weeks ago. When I experienced problems and questioned the staff, they told me that they just added access points but no improvements were mad about speed (extremely slow), not could they control the stability of the internet (dropped connection). I should mention that even at the virtual office I had problems and had to make a call using international data roaming on my cell phone due to internet problems there too.
Nice boutique hotel. Attentive service, clean. The Cab service provided to the airport was great, very comfortable and was reasonably priced ($R160). Very well located. Very comfortable bed The carpet was old and worn but I believe they were in fact changing the carpet during my stay. Had a crying baby throughout the 3 nights I was there, in the next room and the walls are very thin. I have a reasonable tolerance to that but others may not. I guess there is not much the hotel can do about that but I was surprised given that my perception was that this is a business hotel. Other than that nothing negative to say.
Price, location and a good decor. It's also right around the corner from Escola da Samba Vai-Vai, which is convenient for taking in the local culture. Would like to see better furniture, but I really can't complain.
Very contemporary, clean, new, business style hotel with a fantastic free breakfast. Bad Internet connection at most times
I go to the hotel a lot and sometimes I check in late. It would be nice that when i request a simple upgrade, the hotel would accomodate with this. I have asked many times and I have been denied many times. Other than that, the hotel is great (Tryp Paulista) and the other hotels of yours I have stayed at also.
Very pleasant hotel & well located. Rooms smallish but everything you need. I would probably choose to stay there again. All the extra taxes etc which came on top of the price I was quoted or on the price for a meal in the restaurant.
Nice room and good staff service The gym wasnt big enough