Low season | January |
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High season | October |
Cheapest flight | $217 |
Airplane had a caution light turn on so we sat 2hrs on the runway waiting to get it checked out.
Airplane had a caution light turn on so we sat 2hrs on the runway waiting to get it checked out.
late, water or apple juice only, short on overhead every flight announced
The flight was delayed over an hour after boarding in San Diego going to Seattle, I miss my connecting flight and had to sit in the airport for 6 hours waiting for the next flight. Leaving Pullman we sat on the plane waiting from them to spray the plane, so we left late again. I had to run and I mean run through Seattle’s huge airport to barely make the flight to San Diego, of course we landed in a satellite hub. I will never fly Alaska Airlines again, all my fights left late for reasons I felt could have been addressed before we boarded, it seems the airline is lacking in efficiency.
Airline seems to have really gone downhill and have secured a reputation for being late and nonprofessional. How sad.
The flight crew was excellent. The seats in economy were more comfortable than other flights that I have taken in economy. The only criticism that I have is the lack of food. Flying time was 5 hours and the inly food was a package of biscotti and some pretzel mix. You need to preorder food or carry it onboard.
I purchased the insurance but wasn't able to use it. There was no issue taking my money for if. Absolutely unacceptable!!
It was a pretty new plane and in good shape. The crew was very professional. The seating was too cramped but not as bad as a recent flight on Air Canada. The biggest negative was the total lack of entertainment for a cross-country, nearly 6 hour flight. This was the first time I've been on a pretty new plane that had no in-plane options for entertainment. Food was available if you pre-ordered but the necessity of pre-ordering wasn't made clear in the flight information I received. Food has been available to buy on every other flight over 4 hours that I've been on and I've flown a lot so I wasn't expecting to have to order a meal ahead of time. The necessity of pre-ordering food and using personal electronics for entertainment needs to be stated in an obvious manner for those of us who weren't born with a cellphone or laptop in hand.
The boarding was easy, the crew was amazing, i just wish the onboard entertainment selection would have been better for such a long flight.
We purchased tickets and were last to board while standby passengers were boarding before us. The WiFi wasn't working and the same thing happened on our last Alaska flight. The snack provided was vegan I wasn't going to chance eating that on a 6 hour flight incase it didn't agree with me.
The flight, boarding, and check-in experience couldn't have been a better experience. However, I ordered food ahead of time pre-flight and there was no record of that purchase, no receipt sent to my phone and the flight attendant was pretty was pretty "whatever" about it. Luckily we were able to purchase onboard but it was annoying to say the least. Especially if there would not have been other food to purchase as it's a long flight, not to add the worry of whether or not I had been charged. Otherwise, pretty good experience overall.
Delay 14 hours! Missed all connections and had to fly different airline the next day.
Excellent. Attendants served preflight drinks and were courteous and nice.
It was perfect in almost all ways. In fact it arrived early in both legs of my flight. The entertainment was marginal, but that was due mostly to the length of the flight. I love American!
American dropped the ball on this flight. It was canceled after waiting on the tarmac for 6 hours. American airline was so greedy that they open the door after close, delayed our flight then caused the pilot to over 14 hours limit if they were to fly to Phoenix. So more delays and finally flight canceled. Horrible experience with American Airline in Philadelphia.
They took away my first class ticket for my plane ride from Ickx to Tucson because they’re plane was late getting there. They offered me nothing in return
Terrible customer service playing as usual was late and the Denver tried to get to a bus, but it already scheduled for service to Fort Collins, but because they could not help me at all at the baggage service desk. I missed the bus by one minute after they kept me arguing about how to handle my bag which have not gotten onto the carousel, Customer Service and Denver at the baggage claim customer service had the nerve to say she did not fly the plane and the responsibility of the bag was all mine. Pathetic.
Flight was 1/2 hour delayed leaving Phoenix. Otherwise it was an average flight. Flight crew on this trip was very nice.
Flight attendant was incredible. Very efficient, friendly and pleasant. Patricia was one of the best I have ever seen. Please give her a big raise!
All four American Airlines flights I took in last seven days were delayed. Caused me loads of problems, missed meetings, loss of time and money.
American Airlines continues to price it can provide the least comfortable passenger experience in the air. This legacy carrier rivals the budgets for both terrible seats and inadequate amenities. I am a 5’7” woman who is not wider than a coach seat (even on these narrow bodied aircraft). My 3.5 hour flight was terribly uncomfortable because the leg room is inadequate (my knees hit the seat on front of me even when it was not reclined); the seat barely reclines; and the foam padding is worn thin to the extent one can feel the metal supports of the seat. Add to this the fact that the aisle is super narrow, so that the drink cart literally scrapes the arm rest of the aisle seat. It’s basically torture.