Pros: The car was in good shape, friendly service.
Cons: Car wasn't ready and I had to wait to get it cleaned. Also, I expended another 90.00 for car insurance that was pushed on me last minute and they told me it would be a 500.00 deposit to not have the insurance. I was also asked to pick out a car " I liked" in person when I already chose a price package online before pickup. I waited about 45 minutes to get out with the car, and had to wait while the car inspector measured a small scratch on the bumper when I returned though I took extreme care of the car on my 48 mile 3-day rental. The car was not examined thoroughly or by the same person when I picked the car up.
Sep 8 2016
Large man tortured by small car
Pros: The Enterprise service was excellent. They also upgraded my car selection to a better equipped model giving better luggage space for two and a more powerful engine. Still trying to figure out all the switches.
Cons: I did enjoy the power and fuel economy of the Ford Focus, however the small car discomfort was distracting while driving. I'm less than 6 feet tall, yet the seat headrest was annoyingly too far forward. Reclining the seat back to improve head angle caused lumbar pain. I found no lumbar adjustment. The engine power delivery was quirky too. A small movement of the gas pedal produced a quick initial acceleration followed by a jerky pause before accelerating again.
Oct 23 2016
Convenient at Sedona Gen Av Airport
Pros: Brian made the arrangements for pickup at the Sedona general aviation airport a breeze. Everything worked as advertised even with the confusion if a road construction project at the airport with which Enterprise had to deal. Stupendous customer service and great value for money.
Feb 21 2017
Pros: they accommodated my early pickup
Mar 26 2017
Pros: Clean Car.
BUT NOTHING makes up for the 1 1/2 hour delay at the check out counter.
Cons: One hour and 35 minutes in line !!!!
When I joined the line there were approx 40 people in line.
When I finally got the car, there were about still 50 in line
Only three (sometimes four) counter personnel !!