Recent Reviews
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- Negative
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4.0
Pros: They were able to deliver the car to my hotel and slightly reduce the online rate due to an arrangement with the hotel.
Cons: I was "upgraded" to a Ford SUV. I do not like SUVs and this one was particularly poorly designed in keeping with the majority of American-made cars. More expensive on gas, a detriment to the environment, and a shoddy car (bigger is rarely better).
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6.4
Meh
Pros: Drop off at PHX was easy
Cons: PickUp was awful. We called to ask if we could pick it up earlier than planned. No problem. We arrived, and had to wait 45-60 minutes because an employee was using it to pick someone up. Then when he arrived, he didn't know that we were waiting for it. The woman who was filling out our forms was rude and not helpful.
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8.0
Cons: We were disappointed that the office at Sedona, AZ closes early on Sundays, at 2:00 PM.
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10.0
Pros: Personalized service. Great customer service.
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5.6
Pros: Clean Car. BUT NOTHING makes up for the 1 1/2 hour delay at the check out counter.
Cons: One hour and 35 minutes in line !!!! When I joined the line there were approx 40 people in line. When I finally got the car, there were about still 50 in line Only three (sometimes four) counter personnel !!
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10.0
Pros: they accommodated my early pickup
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9.6
Convenient at Sedona Gen Av Airport
Pros: Brian made the arrangements for pickup at the Sedona general aviation airport a breeze. Everything worked as advertised even with the confusion if a road construction project at the airport with which Enterprise had to deal. Stupendous customer service and great value for money.
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8.8
Large man tortured by small car
Pros: The Enterprise service was excellent. They also upgraded my car selection to a better equipped model giving better luggage space for two and a more powerful engine. Still trying to figure out all the switches.
Cons: I did enjoy the power and fuel economy of the Ford Focus, however the small car discomfort was distracting while driving. I'm less than 6 feet tall, yet the seat headrest was annoyingly too far forward. Reclining the seat back to improve head angle caused lumbar pain. I found no lumbar adjustment. The engine power delivery was quirky too. A small movement of the gas pedal produced a quick initial acceleration followed by a jerky pause before accelerating again.
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10.0
Pros: I liked that the stuff was very kind and ready to help, took me back to my hotel and answered all my quesrions about the area
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10.0
Pros: Everyone working at this location is super nice and helpful.
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10.0
Very nice car
Pros: Good customer service and very comfortable ride
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10.0
Stang
Pros: Bruce was a very cool guy, they were out of Kia Rios so he hooked us up with a mustang, which made me feel also like a very cool guy
Cons: They wouldn't let me buy the mustang for 2500
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10.0
Pros: Personalized service. Great customer service.
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10.0
Pros: they accommodated my early pickup
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9.6
Convenient at Sedona Gen Av Airport
Pros: Brian made the arrangements for pickup at the Sedona general aviation airport a breeze. Everything worked as advertised even with the confusion if a road construction project at the airport with which Enterprise had to deal. Stupendous customer service and great value for money.
review from
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8.8
Large man tortured by small car
Pros: The Enterprise service was excellent. They also upgraded my car selection to a better equipped model giving better luggage space for two and a more powerful engine. Still trying to figure out all the switches.
Cons: I did enjoy the power and fuel economy of the Ford Focus, however the small car discomfort was distracting while driving. I'm less than 6 feet tall, yet the seat headrest was annoyingly too far forward. Reclining the seat back to improve head angle caused lumbar pain. I found no lumbar adjustment. The engine power delivery was quirky too. A small movement of the gas pedal produced a quick initial acceleration followed by a jerky pause before accelerating again.
review from
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10.0
Pros: I liked that the stuff was very kind and ready to help, took me back to my hotel and answered all my quesrions about the area
review from
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10.0
Pros: Everyone working at this location is super nice and helpful.
review from
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10.0
Very nice car
Pros: Good customer service and very comfortable ride
review from
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10.0
Stang
Pros: Bruce was a very cool guy, they were out of Kia Rios so he hooked us up with a mustang, which made me feel also like a very cool guy
Cons: They wouldn't let me buy the mustang for 2500
review from
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4.0
Pros: They were able to deliver the car to my hotel and slightly reduce the online rate due to an arrangement with the hotel.
Cons: I was "upgraded" to a Ford SUV. I do not like SUVs and this one was particularly poorly designed in keeping with the majority of American-made cars. More expensive on gas, a detriment to the environment, and a shoddy car (bigger is rarely better).
review from
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6.4
Meh
Pros: Drop off at PHX was easy
Cons: PickUp was awful. We called to ask if we could pick it up earlier than planned. No problem. We arrived, and had to wait 45-60 minutes because an employee was using it to pick someone up. Then when he arrived, he didn't know that we were waiting for it. The woman who was filling out our forms was rude and not helpful.
review from
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5.6
Pros: Clean Car. BUT NOTHING makes up for the 1 1/2 hour delay at the check out counter.
Cons: One hour and 35 minutes in line !!!! When I joined the line there were approx 40 people in line. When I finally got the car, there were about still 50 in line Only three (sometimes four) counter personnel !!
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