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The hotel charged USD 50,00 more than the price I had booked. I don't know why an offer is announced if you have to pay more when check-out. I consider that it is not a fair play because an offer sometimes is decisive when you book some hotel.
Convenient. I forgot my tupperware container and the staff asked me to wait for the lost and found report back to him made me wait for more than an hour. The result made me unsatisfied as I was the person who sit there wait for an hour and then still need me to go and ask them to remind that I was still waiting for their reply.
Reception staff very ordinary. Too expensive and didn't like having to pre authorise additional payment of $100 that I was told would take up to 10 days to be credited back to my card.
Good location and modern facilities. Homely feel
Clean, tidy, nice color of the furniture, sercurity card to get in lift, wonderful smell of the lobby!!! No toliet in the lobby; no patient of the reception worker when I was calling the reception for a comb.
Good location, friendly staff and clean building Wifi should be free for hotel guests
Great room, with excellent view on Darling Harbour, and a spacious balcony. Very good value for money.
luxury comfortable serviced apt. in the center of sydney city. walking distance to Darling Harbour and Museum and chinatown and of course the biggest shopping mall on Pitt street. Another 35 mins walking to fish market was enjoyable too. except the refrigerator was a bit noisy during the night.
Very nicely set up. We ended up in a two bedroom apartment (we paid for a one-bedroom) so we had plenty of space. 42nd floor. Elevators were excellent so no delays. Will stay there again (depending on price). We found it a little bit noisy (from the ground - not from adjoining apartments). Just single glazing. Not a major problem.
We liked its proximity to shopping and eateries in Darling Harbour
Totally I evaluate this hotel better than Grace Hotel nearby. Hotel's dining, serving Indian dishes every night is bit tiresome for the guest staying 10 days like me.
Excellent central location, walkable to harbour and train station and monorail close by. 14 dollar by train to airport
perfect, with a first class concierge service
Spacious room Delivery charges for room services
We enjoyed Sidney for WYD 2008 No. It was very comfortable.
room, the staff, and the location were all great nothing
Proximity to The Rocks, Opera House, Botanical Gardens, Hyde Park, Railway Stations, Darling Harbour, Cafes, Supermarket. Excellent service from great staff!
Clan/tidy room Reception staff not particularly friendly
Central location difficult for car unloading in market street and small street lobby
location was great, the room was beautiful, friendly staff
The location and the staff are about the only likeable characteristics of this hotel. I paid $249 for an Advantage room requsted 2 double beds only to be told on checkin that the room only had one double bed. I then had to pay $50 to upgrade to an Executive room (a better room apparently) I failed to see the value which also included free drinks at the bar from 5.30-7.30 and breakfast which was the worst I have experienced at any hotel.
Very good, spacious bathrooms with a separate shower. Overall, hotels in Sydney are quite expensive.
The hotel was within a reasonably short walk to the harbor bridge, yet also within walking distance of other attractions (like Chinatown which was a great place to visit during the Chinese new year festivities). In particular, the staff was very helpful. The concierge made a great recommendation for a hole in the wall (Chat Thai) and one of the women at the front desk went out of her way to help me plan things to do over my 3 day stay. I really appreciate that they took the time for me. The room was also nice (but it was the most expensive room I booked during my stay in Australia). My recommendation is to do your research and most importantly book early. After I booked I saw room prices skyrocket as I got closer to my travel dates, but that might have been unusual due to it being the Chinese New Year, or maybe there was some other event that took up all the rooms. I wouldn't have been willing to pay as much the room went up to but ~$250 was doable. Flights into Sydney from abroad must all arrive in the early morning. Every day there seemed to be a number of people waiting in the lobby as their rooms weren't ready yet. I understand hotels can't check people in too early, but it would have been great had the hotel been able to get me in before lunch. Instead I found myself roaming the city by foot for a good while.
Air conditing not working properly - still not cool after asking for attendance to problem Also - had to ask to have room floor cleaned
Hotel staff were very helpful with any personal requests Everything came at a cost including the drinking water
Location is good Staff was not very friendly
that we got up-graded and the buffet breakfast was so delicious
The food at the hotel is rather expensive....eat out, it's cheaper.
Its location to the event I was attending, would be a great flocation for tourists
Quiet, modern, good eating options, central, spacious bathroom
Amazing way to start the day with amazing breakfast buffet. Giovani is our favorite... Always helping and welcoming. A hard worker with excellent attention to detail The laundry staff needed prodding several times. There were never enough towels in our room and despite several kind notes to remind them, they were ignored. The dining room at dinner should be ignored, as staff was clueless for dinner... But that was transformed for breakfast, which was a highlight.
Great location, some staffs were very nice and helpful During my last day I called for Bell to pick up my belongings but I waited 15mins and no one turn up so I end up carried them down myself.
The courtesy of staff and its location The rooms are quite small and the drains in the showers don't work well
Good customer service. Slightly long check in time.
Gym and Executive floor accessorites Nothing
Staff were helpful and friendly. The pool was well-maintained. It's a really convenient location to shopping and food. Nothing really
Hotel staff were very helpful and catered to all needs, the location is excellent for shopping & night clubs.... and the best was the Buffet Breakfast
Outstanding and polite service; rooms were serviced as we indicated a desire with the appropriate "light" and excellent Executive lounge!
Quality hotel. Valet parking was efficient, rooms were as advertised i.e. clean, modern with a relaxing feel air-conditioning noisy when actually trying to fall asleep
It was my wife's 60th birthday and the little extra touches they did made the stay all the better. Great Hotel.
TV in the shower! Nothing
The spa was out of order for our last day
The beds need replacement. Two in my room had collapsed. The hotel engineer saidthe box spring was broken, so they offered to put us in another room. I checked and sure enough the mattress was broken there too. They moved us to a beautiful suite, but the floor in the room was too slippery for the wheels and the bed would slide out from the wall while resting, and slide away when standing. The hotel admitted that it knew it had the same problem in another room and ultimately they had to remove the frame to keep it stationary. They need to be more diligent in room inspection.
Centrally located, spectacular water view, balcony for fresh air which is so rare for hotels these days. The poor positioning of the shower head and shelf must be a mistake. You need to stand flush against the wall to have a shower.
Convenient location, clean, modern There was a significant construction project blocking the front entrance and the street in front of the hotel during our stay.
Great wifi, attentive concierge, great staff all around. Nothing negative to say, really.
Staff very helpful No pool. No bath. Found an old shoe under the bed. Not so clean.
Free upgrade at check in to a room with a harbor view None
very neat and fairly large rooms. the park view is beautiful. initially we were in a 'park view' room which did not face the park at all. you have to crane your neck out of the window to see the park. this should not be sold as park view. staff were happy to move us to a front facing room with beautiful view.
Clean, nice rooms , good facilities , great location
The hotel is a a great facility and in the middle of downtown Prices in all of Sydyn are extremely high. Parking was outrageous
I loved everything from the location of the hotel to the luxurious rooms and the beautiful architecture! The service was excellent! Nothing.
The location is great. The hotel is close to everything from shops, supermarket, office, parks, restaurants. The room is spacious and the bed was very comfy. Two towels of 4 were badly washed. They still have some stain in them. Breakfast could use more variety for the price they are charging. Some staffs at the conscious were not friendly.
Staff were pleasant and very helpful especially when I relaised I had left something in my room, The room itself was medium in size but it was clean and the bed was very comfortable. The location was central especially to shopping and close to Darling Harbour.
The men at the concierge went above and beyond to help us. I truly appreciate everything they did to make our stay pleasurable.
Continuous hot water The pricing for 'room service' I find to be quite over priced and the service in the breakfast cafe area is very slow.
Very good value for money - all was as expected. Rooftop pool a bonus. Grace cafe, staff and food fabulous.
Very comfortable bed, room quiet although located on a busy road. Unable to change the temperature of the A/C which for us was too cold.
This is a great hotel! We also stayed at the Intercontinental, but the The Grace is actually alot nicer. It has a unique ambience and feeling to it with the old building, mixed modern/classic interior and sublime staff.
clean comfortable room good location to CBD..the very friendly and competent staff theywere all very efficient .They made you feel welcome and such pleasant manners great staff nothing
An excellent centrally positioned hotel which is comfortable, friendly and the cafe on the ground floor is great. Would like some packets of biscuits to have with a cup of tea in the room!
Most comfortable bed in comparison to others including Sheraton on the Park. Staff were friendly and helpful. Being invited for drinks by the hotel.
The King Single bed was soooo comfortable, Bar 77 was excellent and breakky was great Not really
the size of our room, the cleanness, the old fashion decor, easy to get to , in the middle of the city
Location was fantastic Everything was very clean and worked in both the rooms and the rest of the hotel Wifi was somewhat spotty and slow. Would have liked the fitness center to include a larger variety of items instead of just a few treadmills and some light weights
the breakfast was lovely,and it is very handy the position, the bathrooms need a fan
I enjoyed the closness to the city of Sydney and the harbour side views from our room. The additional cost of the car parking. The lack of exhaust fans in the bathroom.
being very handy to darling harbour, central sydney
Close procimentry to Darling Harbour & Star City & Entertainment Centre & China Town & paddys Markets & Sydney Aquiriam
Its location No
Position Too far from airport,
close to the city
The only thing I liked was the availability of the outdoor pool and access to internet in the lobby. When I arrived and walked into my room, it smelled horrendous. Then walking into the bathroom their was some object of grossness in the shower. We called immediately and transfered to another room that was ok, but still had an odd odor. Then later in the evening, when coming back from dinner their was puke in 2 of the 4 elevators just sitting there. The front desk was informed, but really didnt act on it. I had to ride up to my floor with puke on the ground cause the other 2 elevators were taking too long. I spent 475 dollars for the one night.....I was extremely disappointed. Didnt even bother to try and get a refund.
The location at Darling Harbour-It is so easy getting to anywhere-We went to two shows one at the opera house and one at the olympic stadium--The food is varied and great. A bit surprised to find that I was charged a fee for using a Visa card, the room is very expensive as is, and then to find another $22 on top of $1400.00 for a 3 day stay I found a bit pathetic, not that the $22 is a lot, but one feel is that really necessary from a hotel of this class?
The hotel was in a good location with easy access to all attractions the staff were friendly and very helpful with info about the area, easy to find from the airport Could be better priced ... thought it was expensive and did not include breakfast as most other hotels in the area were cheaper and had same facilities and included breakfast
The staff were nice Room wasn't as nice as the pictures on the website! The design wasn't very welcoming or comfortable, the view wasn't nice either.
The fact it was self contained with everything you would need and came with all the things i was looking in a hotel for the weekend which other's did not offer. Did not like the bed, was too soft and often too warm with two people sleeping in the bed together.
I enjoyed all that was offered ,I loved the view from our suite and the design and luxury of the rooms.
Very comfortable room, great facilities and friendly helpfull staff, great location.
It was close proximity for shopping and where we chose to dine. We thought the views were going to be better.
I loved the extra space of having a living room to unwind in after a long day of sightseeing. The kitchen and dining table was a great option when we didn't have time for a cafe breakfast. I loved having a nespresso machine in the room with daily refills. The room was clean and modern. Service was great. The location is hard to beat. Right in the middle of tons of coffee shops, restaurants, and shopping. Darling Harbor and Chinatown are just 4-5 minute walk. Town Hall subway station is just around the corner. Two grocery stores are very close by if you want to stock up on things. The gym is great and quite extensive. There is a nice pool and sauna, although the hot tub was only like warm temperature. Overall me and my two boys ( 9 and 11) had a great time fornthe week we were in Sydney.
Location. Friendly Staff. Apartment design & View.
Very nice facilities, nice location Very high charge for internet access ($25 day). There's no need for this kind of gouge at a facility like this.
The location offered a good balance between access to city centre shopping and to beaches and beyond via transport hubs
It was a beautiful and a lovely room and wonderful staff. I lovedmit all
Easy and friendly check in. Comfortable rooms and beds. On checking out we asked if we could leave the car in their car park for a few more hours whilst we went for brunch and shopped and this was not a problem which I was very impressed with.
Room with Darlington Harbour view and closeness to restaurants and activities. - extra 2% charge imposed on the bill when paying by credit cart. - traffic noise in the early morning at Room on the 5th floor facing the highway.
Room and Hotel were good, however the main view was to an overpass. The hotel does not have harbor views
This hotel is conveniently located near a lot of the tourist activities in Darling Harbour. Room was in good shape.
We booked online and this was our first trip to Sydney, so we didn't know what to expect. We were pleasantly surprised. The hotel is in a great location with an easy walk to Darling Harbour, and also the Town Hall train station. The staff was friendly, and helped us get checked in early (our flight arrived at 7:00 am). Overall it was a great experience. The breakfast food was a little different than what we are used to in the States, but overall it was good and they had the option to have items cooked to order in the restaurant. We would recommend the Parkroyal.
I was very pleased with the Park Royal Darling Harbour. The room was clean and comfortable. The hotel staff was helpful and friendly. The location is excellent, a very short walk to Darling Harbour itself harbor and a walkable distance from many of the city's attractions, including Circular Quay, the Sydney Opera House, the Botanical Gardens and the Rugby Stadium. It's also just three blocks from bus and rail transportation. The breakfast buffet was very good and based on the length of my stay, I even got free internet access. I would definitely stay there again.
We recently stayed at The Crowne Plaza in Sydney, Australia. We found it to be very clean and a great location for Darling Harbour. We usually ate at dining room for breakfast which served delicious fruits and a good variety of juices and pastries. The only problem we had was the rooms were cleaned slowly and we had to wait to see if ours had been cleaned yet. They said that they had been extremely busy. Otherwise it was a great place to stay!
location convenient--high quality bedding and bath
Close to main attractions. Staff very knowledgeable and polite. No microwave.
This guest did not leave comments about this hotel.
My husband and I booked the Crowne Plaza in Darling Harbour for two nights. When we arrived after our evening flight from Tasmania the receptionist told us that they were overbooked and we don't have a room. That he proceeded to start searching for a room for us in other hotels. Eventually ( twenty-thirty minutes later) we were told that we can go to Rydges ( the night manager told us that is was a nice five star hotel and it was not!) and we had to switch hotels again next day. At least we got some taxi vouchers for all the hassle between the hotels. The night manager promised that we will be taken care of when we come back to Crowne Plaza the next day but I really did not notice anything different in the room than the any other Crowne Plaza room in any other city in any other country. The check out process was easy and seamless.
Excellent location in central business district directly across the street from Darling Harbor, but otherwise an average hotel in all respects. Rooms are clean but plain. Service is friendly. Health club is tiny, but has the basics. Price, relative to other hotels in this area is reasonable. This is a good hotel for any budget-minded traveler. It is conveniently located 3 blocks east of the Town Hall subway station which provides easy access around the city and to/from the airport.
Great hotel. Helpful and friendly staff. Shower room if you arrive too early for check-in. Free everything- wifi, breakfast, snacks, minibar, evening drinks. Even "shoebox" room was large enough (at least for one person). King room was great too. Shower in "shoebox" was a bit tight - lots of water on the floor afterwards. Shower in King room was fantastic.