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The location is perfect. We did not have access to the upper terrace with a view.
The quality of the staff in the foyer lunch?coffee area. The room smelt a little of smoke. The ice was delivered to the room when we were out for the evening and had melted by the time we had returned - and wanted to use it.
The concierge was excellent. Gym is small
Everything, especially the concierge service. I think the hotel should make wifi more easily available.
Room comfit and cleanliness. Proximity to tourist sights and transport.
The room was presented beautifully, and maintained during our stay. Staff were very helpful and friendly
the location to the city was peaceful ,clean the buffet was great the staff very pleasant and parking facilities I would like a better in room fridge although the ice bucket was great
The room was spotless and cleaners did a good job every day. All staff went "the extra bit" to make you welcome and were very helpful. Especially when my wife became ill and had to leave. My car was parked for 6 days and received a ding in the door which I didn't find untill I returned home.
friendliness, comfort,location price
the location is amazing. overall a great experience and would recommend it to friends and family! the bedrooms are beautiful the bathrooms could be bigger and more modern otherwise it was amazing.
We really loved everything until our problem at the checkout. We had requested a car to the airport to be scheduled. We stopped at the luggage arrival desk the day before. It was written down but i think no one ever called the car service. There were 4 of us with large luggage so my son had to run down the ramp into the street to flag down 2 taxis..... The international terminal airport was VERY busy and we came close to arriving too late for our flight
Beautiful ambiance in historical building, great food and particulrly enjoyed breakfast.
Location was great; central to both business and the local sites. Great restaurants close by. The housekeeping staff was also exceptional; you barely heard them in the morning when they started their cleaning. No loud talking in the hallways. If I had to be picky, it would have been nice, esp in such a hot climate, to have at least two bottle of waters offered without cost.
Right in the heart of Circular Quay. Walking distance to Opera House and plenty of restaurants. It was under construction while we were there. Was not made aware of the extent of the construction. Elevators were slow and aggravating. Was there a week and never got to know any of the staff.
Clean, secure, excellent location and fantastic amenities. This hotel has it all! Rooms are in the process of being redesigned, we were woken up shortly after 8am on both mornings of our stay from hammering and drilling taking place on our floor or directly above. We certainly expected that we wouldn't have issues in sleeping in at such a high-end hotel.
Location, service, cleanliness Nothing
Location and service was stellar
This was a great location in Sydney....easy check in, great staff. We had access to the Concierge Lounge which was honestly one of the nicest of any Marriott Hotel I have stayed in. The gym was excellent and quite large. I would highly recommend this hotel.
Location of hotel Hotel was overpriced. Hidden charges for using credit card. Would not chose this hotel again.
Fabulous location Amazing staff Unbelievably GREAT views Close to everything including public transportation Rooms not cleaned every day
Was easy to walk to the sights in the area - Opera House, Sydney Bridge, the Harbor, places to eat "City view" really means a view of another bldg.
Location Restaurant hours, elevators, concierge
Very clean and excellent service Nothing
The hotel is ideally situated for visiting tourist attractions such as Circular Quay, the Rocks, the Bridge and the Opera House. Across the road from the hotel are the Botanical Gardens. This is a 5 star hotel and the interior and service reflects this, I did not eat at the hotel so am not sure whether meals are value for money, there are many restaurants and cafes close at hand to suit most budgets. The rooms are very spacious and well equipped, tea and coffee and fresh milk were replaced each day at no extra charge. Overall a very enjoyable stay. The only critisicism I had was that like most hotels the beds were rather hard.
All the staff were very professional and helpful. I had overpacked so needed to send home some items. They found a suitable box for me straight away (within 15 mintues) and brought it up to my room. They were also efficient in organising transport.
Excellent location, staff and facilities. None
Wonderful room Nothing
We thought it was terrific, great location, loved The Bar and staff We had issues with the staff cleaning our room who missed things and cosnsistently forgot to leave thinks lioke breakfast menus
The building is beautiful!!! Arranging a 12pm checkout to only be called at 1120am and asked what time we were leaving?!
Sumptous, extremely helpful and friendly staff, fabulous location, great food, relaxing bar, everyone so kind and genuine, comfortable bed Yes - did not like leaving!
the friendliness of the staff
I liked the spacious, comfortable room size, the cozy atmosphere, the location of the hotel which makes it easy to explore Sydney's most famous attractions and the helpful and fast service at the reception/concierge desk. The service during breakfast was a bit slow, e.g getting coffee, refilling the buffet took very long.
Large, well appointed rooms and bathrooms. Excellent staff, very responsive to your needs. Beautiful facility that was a comfort to return to after spending the day seeing the sights around Sydney. This hotel is in a perfect location, close to the opera house and ferries yet far enough away to be in a tranquil setting, across the street from the park. If we ever return to Sydney we wouldn't consider staying any place else. There was nothing not to like!
the relaxing atmosphere on the pier the small room i was assigned
Proxcimity to the harbour and the reception venue layout of the bathroom was not very functional
The Location was great Service was poor. Requests were not followed thru. And no folllowup is requeste could notr be met. Bar fridge was not restocked. requested twin share on booking was given king bed
Convenience, comfort and ease of getting around to bars etc.
Sitting out in the sunshine eating pizza, drinking wine and having magnificent views.
The location Room not available on check in. Took 3 attempts to get correct (twin) room. Also, air conditioning not working for one night.
Closeness to the harbour, the friendliness of the staff, upgrade to king room
The location was absolutely wonderful! It was great to be able to walk to the Rocks as well as to the city. The hotel is beautiful, love the deck and the views of the water and harbour were great. Staff were very helpful and courteous. The air conditioning in our room, 204, did not work well. It seemed to be a fan, rather than cooling. At night the temp dropped enough to sleep ok. However the rest of the wkend the room was too hot to want to stay inside it. The corridor was well air conditioned however and the lobby area was nice and breezy. We reported it to the front desk as we went out for 4 hrs, and were told someone would look at it. It did not improve during our stay.
Staff were helpful. Check-in and out was quick and efficient
Location, great views, good access to the city and shops, relaxing and very comfortable, a good place to unwind.
Location of hotel and size of room. View from balcony - was on ground floor and very close to road, trees obscured view of bridge.
The staff were excellent and provided great service Nothing...
The location - close to circular quay which we wanted. One switch controlled all lights. No good lighting for reading in bed.
The location provided great access to Sydney's Circular Key, in addition to business and shopping areas, Art Galleries, Botanic Garden etc. The hotel restaurant was not open during the evening
location of the hotel too noisy, the music in the hotel played all night and prevented me from sleeping
I liked how it was in the middle of everything, restaurants at your door step, good breakfast Rooms are small and nothing in the bar fridge not even water you had to request, limited room service menu and the superior rooms are small but cosy
Was close to the venues I was using while in Sydney. A little dated.
Helpfulness and courtesy of staff and location
Proximity to harbour tourism areas, convenience to the city, viewing of the New Years' Eve fireworks display from the 8th floor pool deck.( Exclusive to hotel guests only ) No complaints.
The location was nice and the hotel entrance is quite pleasant. The staff was a little odd from a giggly receptionist who lacked in some professionalism upon checking us in to other indifferent staff members working the front desk and the breakfast buffet. They weren't rude, but it wasn't welcoming. The room was a terrible disappointment actually. It looked nothing like the stunning pictures we saw online and the bathroom was not clean. Yes, it had clean towels and new toiletries but I could see parts of the floor hadn't been cleaned in probably a few months and there were gross stains from whatever on the back of the door and wall - It was just unpleasant to say the least.
Convienient A bit run down
The location was ideal. The hotel is situated in the heart of The Rocks, and minutes from Circular Quay. I also enjoyed having laundry facilities on-site. While not clearly indicated, a small room with two washers ($3/load) and two dryers ($2/30 minutes) was available for guests to use. When we arrived at the hotel, they had no record of our reservation. Even once we checked in, they kept losing the file. There was insufficient staff at this hotel. The room we were given had 2 twin beds. One of the beds was missing a wheel which caused the bed to lean to one side. This was reported to the reception staff the next morning. When we returned at the end of the day, nothing had been done. We spoke to the hotel manager, the only staff member on-site overnight, and he was able to locate another boxspring, and solve the problem which was great. It was however disappointing that nothing came of our report during the day when there were additional staff members available.
the location was perfect as it was close to the major areas of Sydney as well as the train station and ferry terminal
The receptionist was very welcoming and helpful with local knowledge. the room was very spacious and clean. We enjoyed relaxing in the spa and we thought the design of the hotel was very complimentary to the surrounding area, we thought keeping the terraced houses and incorporating them into the hotel was inspired! We thoroughly enjoyed our visit and intend coming again next year/
it was one night i got in late and left early so did not really use any thing but the bed
Very good location.
The location is superb, within walking distance to sightsee and shopping.all the staffs were friendly helpful and wonderfull. We didn't get the room we requestedbut our room was upgraded to a much bigger room.we love this hotel! Got cochroach in the room..
Spacious room, clean, efficient friendly staff No bar or lounge facilities
The size of the rooms is fabulous and the fact that there is a balcony to sit out on and enjoy the morning sun The terrace by the pool is within the hotel itself and struggles to find any sun because the surrounding walls are close and tall
Rocks Old fashion (terrace room), noisy
Room was available Poor on so many accounts...on arrival was ignored while the team chatted for at least 5 minutes before they noticed. Markets itself as a 4 star...which is a Grace or Novotel...and it only has stairs. Rooms very basic. Breakfast was very basic....remember the expectation and the price. Then got charged $100 more than the price quoted by Booking.com on my confirmation, and I had to make a stance to get it reduced back. awful hotel....will never book it again. For the rate that it is commanding I would have happliy paid the $100 more and stayed at The Observatory under the Wotif deal.
the welcome we received upon arrival, as well as all the help the staff gave us in finding our way around sydney
The view from our room to the Opera House and part of the harbour. That, as an international hotel, they charge 1.5% surcharge on all credit cards - outrageous! Also, they tried to charge me $130.- more than contracted booking agency agreement.
Friendly staff The fact that they lost the reservation made through your company. Amazing. Had to show paper copy of the reservation, which they honored. Not sure it's their fault or yours. Also asked about early check in (12.45) which was not honored.
The location is unbeatable - right in the heart of the Rocks.
the good location 1. first night was arranged in a noisy musty room at ground floor. 2. get a wrong bill at checkout, and if you use credit card, you have to surcharge a 1.5% credit card fee.
Great location, perfect comfort, great old building feel meets boutique hotel
Awesome location in the heart of The Rocks precinct Old renovated building that lacks a lift and proper airconditioning
Location to the rocks markets Would have liked lifts, as have a back injury making going up and down the stairs a little painful.
Location to harbour bridge and opera house
When I picked this place online I knew that the bathrooms were down the hall, so I was OK with that. What I did not know was that there is no air conditioning and it was in the high 90s when I was there in February. It was miserably hot. There is also no elevator, and the place is just a dump: squeaky, bumpy floors, ratty carpet, my window would not stay open unless I propped it open with a piece of wood. Also, the cleaning was questionable. In the corner of my room was an empty bottle of hand lotion and someone elses sock. Internet access is $*per day, or something like $* for an hour. On the plus side, the breakfast is not bad, though rather disorganized, the price is good, and the location is convenient -- about half a block from a ferry terminal which will get you to Circular Quay, where all the action is, in about 10 minutes. If you are going at a time when it is not so hot and you are prepared for the general grunginess, it might be OK for you. They have a wide variety of rooms at different prices, from small economy rooms with bunk beds up to ones like mine, a 'queen deluxe' which had a small balcony which enabled a cross-breeze. The staff was limited but nice.
The location was fantastic. Kirribilli is an awesome, quiet little neighborhood within minutes of the bustling Central Business District. The bed and pillows were a bit hard for my taste.