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Hotel employee at the front desk offered superior customer service.
Surprisingly nice hotel. Nice lobby, comfy bed, clean and spacious bathroom. I arrived late and night and there was not a lot of parking, but I was able to find the last spot in the lot. They did not shovel the parking lots which were very slushy.
location is great on Jericho Tpke in Syosset Free Breakfast is a plus if you take advantage of it... big area, lots of choices and lots of seating. (see note on cleanliness below!) Staff is nice but incompetent! Heating issue that I should have changed room the 1st night. Had to re-set unit. They promised to fix..2nd & 3rd nights same problem. Breakfast good - but questioning staff's methods of replenishing food and the cleaniness
good value for the price, clean and seem well managed
Conveniently located, good breakfast, helpful staff Would have liked more covered parking and a bigger exercise room
Outstanding value.... Perfect in every way....
Clean, neat, and smoke-free! It also appears the hotel is eco-friendly, the sheets did not smell of chlorine bleach.
The price. No microwaves in any rooms. Limited # of rooms with fridges. Small parking lot. We had to park 2 blocks away. Tiny rooms. Indifferent staff & rude security.
Parking close and my room was clean. My room was a little small, but I will take small and clean over large and dirty any day.
This guest did not leave comments about this hotel.
a ok very nice no
Room quality. Nicer than most apartments. Front desk staff was very helpful, and the fact that they throw in breakfast and dinner really helps out a lot. This is WAY better than anything in the area that I researched. Room had a nice TV, with accessible USB ports (not those hotels that block them so you can't plug anything else in). Nice kitchen area had utensils, microwave, huge refrigerator, and a sink. Bed was king size and plenty of pillows. Bathroom was clean, linens were clean, and the wifi worked well enough to stream firestick, etc. Also like that I only had to enter the password ONCE, and not every DAY, like a lot of other hotels. The chef at dinner time was very nice, and wanted to know how I enjoyed the food every night - soliciting feedback, etc. Both meals provided, while not 5 star food were very good and plentiful. Compared to what you get when you pay FAR more in Vegas or NYC, this place was a good value. Parking was also not an issue. I found some of the staff during the meals and roaming the hallways to be a bit terse. I know New Yorkers are different but I expected a lighter demeanor for someone in the hospitality industry. There were several instances where I had to track someone down in the dining area to bus the table from the people who had eaten there before me, or to simply ask for a diet soda to drink. There is plenty of coffee and tea, but no other drinks unless you ask for them. Reminding a customer that they COULD be charged for a soda seems a little ridiculous when the food, fruit, and cookies, are unlimited. My room bordered a courtyard, per my request - however I didn't know it would be outside the two meeting rooms. There were times where it got a bit noisy, but didn't really impact me too much. I'm not going to complain about the layout, but if you go there expecting total silence you should ask for a room away from such a place. There was an ant in the bed the first night, and a beetle in the bathroom the second night.... in April. I know I didn't bring them, but what can you do? It wasn't an infestation. I would still stay at this place before going anywhere else in the area.
Good location with large but uninteresting accommodations. Dissatisfied with housekeeping. Didn't get to our room until after 5;00 pm. Slipshod job - took but did not replace coffee cups. Did not replace coffee pods despite requests. For this price point expected better.
The staff was great Brendan was a gentlemen
Price was low. Staff was friendly. Bar and restaurant on site. No restaurants in immediate vicinity. Shower pressure very poor and hot water doesn't last long. Chairs in room aren't super comfortable. Rooms don't have a window outside. You have a window t the hallway that others can walk by. There are windows in the hallway.
Unfortunately I would not know where to start. They say pictures are worth 1000 words and perhaps I should send some pictures. From dried blood, black mold, insects and stained headboards I would never recommend anyone stay here. The staff at the front counter was not only inconsiderate but claimed that I should have purchased "incidentals". Apparently at this hotel "incidentals" are defined as clean rooms. Needless to say my three business partners felt the same way and experienced more or less the same service and type of room. I can assure you as a company we will never stay at any Holiday Inn.
- The entrance is 'grand' and welcoming with updated fixtures and furniture -bar was very nice looking -pool was a nice size - bedrooms were very updated and inviting -shower and tiles all new and 'clean' -lobby bathrooms very clean -staff VERY accomodating and pleasant! -Bar doesn't open until 5, had to order food from the 'outside' -the lower level (single digit rooms) aren't very sound proof. I was up all night with doors slamming and hearing various conversations from down the hall. I wonder if staying on the main level would have been less noisy
The bed was super comfortable. The rooms were clean. Nothing
Facilities, complimentary food/beverage and staff surprisingly good for the price we paid, which was quite reasonable. Water pressure in shower was awesome. Staff extremely friendly and helpful. Breakfast was very good. Lousy tv choices, hearing/cooling unit didn't function well
Front desk when we arrived at 3:30 pm person , was very friendly. Toilet was broken, we were not able to use., we had to go to restroom in the middle of the cafe area., which was very embarrassing. The front desk did give a discount off room for this inconvenience.
nothing Although we had a confirmed reservation, the hotel didn't provide us a room due to overbooking. That was very disappointing.
motel was very clean taken care of.It was great.
There is not much to dislike about this place. The rooms were exceptionally clean and the customer service was outstanding! Once I got to my room, the front desk called the room and offered additional assistance if needed. And later when I wanted to find a nice restaurant in the area, they were very helpful with suggestions and even gave me a menu along with drink discount cards. Free breakfast was included with my stay and the food selections were great! They have a variety of options to choose from and selections that other hotels don't offer, such as hot oatmeal and yogurt. There were plenty of beverage options and the orange juice was fresh. This hotel also offers free hot soup in the evening, which is a unique touch! Great customer service really makes a big difference and I will choose this hotel over the others when I come back into town. Thank you for a wonderful experience! One minor complaint is that I wish my bed was more comfortable.
The staff was nice and was very helpful. They upgraded our room when they accidentally locked us out of our room. The food wasn't so great, the "gym" they had was two treadmills, a bike, and an old stair machine.
Breakfast was good and it lasted until 11 am on a Sunday
comfy bed, yummy breakfast, and nice ginko tres our heater stopped working in the middle of the night
This hotel has absolutely no negatives! This is a very special place, one here is not a guest but a family member. I have never, never, ever stayed in such a hospitable place, I cant recomend highly enough!
Very friendly staff, room service was perfect and followed up with a phone call. A lot of children were running around unsupervised and the doors are not very sound proof which led to some periods of annoying noise.
Loved the pool, the rooms and the restaurant's private booths with flatscreen tvs. Waitstaff seemed a bit disorganized.
The kids enjoyed the indoor pool. Rooms were clean. We booked reservations 6 months ago for four and had requested two King sized beds. When we arrived they gave us a room with one bed and offered a cot but said two cots were a fire hazard so couldn't do it. We were given two blow up mattresses which held air only for an hour or so. My kids spent the whole night re-inflating their beds every 90 minutes. Our requests for new mattresses that didn't leak for the second night fell on deaf ears. $500 for two nights and I have to pay $20 for WiFi? Really?
The bed was comfortable and I liked the overall floorplan. They made it so that the main corridor feels like you're outside, but its all closed in, which I can see being nice durning the winter. I was a little disappointed in a few things. There was no complimentary coffee. The breakfast was good but overpriced. The restaurant staff in the evening was slow and unattentative. Lastly, there was no free wifi in the rooms.
Check in was easy and staff was freiendly. Room was large and liked the fact that it had a fridge and microwave. The bed and pillows were uncomfortable resulting in lost sleep each night. Also, the "restaurant" was small and the breakfast buffet overpriced.
The jacuzzi No untensils in the room
Nothing I couldn't get there because of the weather. Flight was cancelled and they wouldn't do anything about my reservation. I will never stay in a Sheraton again.
Arrived late, around midnight. Check in was a breeze. The staff was nice and courteous. The room was spacious and clean, and the bed was very comfortable. N/A
amenities pulled in to see five police cars at the entrance
was going to have operation at nearby hospital. Couldn't have been nicer.and let us keep room longer. Terrific free breakfast.
Extraordinarily well maintained and appointed. Very responsive staff. Superb breakfast offering of omelette made to order, etc. Convenient to restaurants, supermarkets, interstates, etc. TV remote didn't work but maintenance fellow went overboard getting one that would work that evening, August 9, 2010. One of two telephones not functioning and other had problem with 2nd line light which did not affect its basic functions.
Telephone in room had noise on the line when in use. Call waiting light was always blinking. (there were no messages) Informed front desk, after 4 days still not fixed.
It was convenient to the places we needed to go and the price was good. The breakfast was "McDonalds"-ish and no microwave in the room.
Enjoyed our stay! Will go again .
Set up of room comfortable: desk, armchair, flat screen tv, good-sized bath. set off main road so traffic noise was not an issue. thin walls though and some enthusiastic bedmates next door. bed was a bit sunken and could feel springs. Wi-Fi did not work during my 1-night stay, bathroom fan did not work, room looked clean overall but I certainly wouldn't walk on the carpet barefoot. told them all this at front desk so they'd try to improve these things. but overall, for the $78 I paid, you can do A LOT WORSE in Long Island! I'd stay again for that price while there on business. did not try the breakfast.
The hotel was room was just fine, and I would stay again if in the area. The complimentary breakfast was just right for a bite to eat before heading out.
The only decent thing about this hotel was the location if you're looking to stay in Syosset. The price is good if you don't care about your sleeping conditions and are used to sleeping in budget motels. Warning, this is a motel, not a hotel. The rooms all have direct access to the outside. As such, when we walked into our room, the first thing we found were spiders and beetles on the bed. Also, we used Booking.com to make the reservation, but the hotel staff could not find our reservation in their system, arguing with me that I did not make a reservation through Bookings.com. Overall, poor experience and I would not recommend this motel at all.
Front desk staff was very professional and helpful. Nice flat screen TV, coffee machine ...and room very clean. The heat was set up and running and that was very nice BC it was very cold. Bathroom was very clean. And nice closet to place all your coat and any luggage. Not noisy.
Room was clean. Breakfast was basic but free. Staff was helpful. Lobby smelled like senior home cafeteria. First room they gave me smelled like smoke. Outdoor pool was freezing cold (they have no heating system) so only can use in summer. Location is directly on highway.
Nothing really. You got what you pay for it.... Rooms are way too dirty, we even saw some big ass cockroaches and a hand-size big old spider. After that night. I was sure that I got bit by them!!!! It was a horrible experience, and will not ever go back there again!
Location. Staff not very attentive, place not very clean.
Nothing outstanding room
Convenient location Carpets were dirt encrusted and the wall molding and outlets were filthy.....throughout the night loud voices from outside and the adjoining room...we did not unpack and left 1st thing in the morning!!!
Clean hotel Friendly employees Nice amenities (pool/jacuzzi) Comfortable rooms I purchased my stay through a third party listed on kayak.com for a great price but was charged double the amount at checkout. It was a mistake made on the hotels part and I was told the price would be adjusted but it was still irritating. I had to spend wasted time at the front desk while they figured the situation out. Staff was friendly about but the issue but it was not an ideal situation. Also, what if I had not caught this error? I would be out an extra $150.
Easy to accessible Breakfast
The location was clean and the staff was friendly and helpful. The hot tub was out of order and the pool was very cold. These were the primary reasons for staying as my young children were really looking forward to swimming without freezing and therefore catching a cold.
It was convenient for my needs. The sheets, towels and blankets felt like sandpaper. It was fine for what I needed it for, but that was it.
What a wonderful hotel!!! It was very clean, comfortable and had a very caring, knowledgable staff. The cheapest room is cozy and had everything we needed. Can't wait to go back
What a wonderful hotel!!! It was very clean, comfortable and had a very caring, knowledgable staff. The cheapest room is cozy and had everything we needed. Can't wait to go back
the layout of the room the mattress was horribleand the parking
I liked nothing of this place, parking is tight and your sure to get a dung on your car by the drunk idiots coming and going from the other rooms at 2-3 am....noisy too. I didn't like the rudeness of the staff; first off I booked a week in advance ,a non smoking king room with a sitting area and a couch, just like what I saw in the pictures online , when I got there, they said they only had a smoking king room , I was pissed, in other words they didn't hold my room, and they gave me no break or discount. the room was a real smelly nasty small room on the first floor. it was 1 small room , with a bathroom. the rug, the curtains, the décor and furniture is all old. the smell alone was disturbing. obviously a great place to hangout and party and drink, it couldn't be more obvious that they cater to who ever will pay a ridiculous price for a dive of a room. don't let the outside of the building fool you, they put no money into renovating or updating the interior.go to Marriott Courtyard or Town Place suites 10 mins away up 10 in Farmingdale.its new, same price and clean , with a kitchen . seriously, $160 + tax per night for this dump, that will never happen again.
I want to thank the staff for keeping my son's ice packs cold for him to use after playing baseball. I had booked a room, king size bed and no smoking for my son and I and after driving 5 hours after a full days work and we arrived at night. I was given a room with double beds which was no big deal but a "smoking" room and was told they were booked so we had to stay there. It stunk so bad, we couldn't sleep even after spraying a whole bottle of perfume, everything smelled like a cigarette the beds, towels, and it was warm so when you turned the AC on it made it worse. We left the window open for an hour and that didn't help. Plus the pillows are hard as rocks. So we didn't sleep at all and after taking a shower I felt like I still smelled like a cigarette. I was very upset for having to pay for the room and I was worried for my son because he had to take an allergy pill and needed rest because he did a showcase for baseball and scouts were looking at him. Also after not sleeping we had to drive 5 hours back home. Extremely disappointed with the situation.
Free breakfast Needed ear plugs to sleep. Loud middle of night as we were next to office. One night police outside our room responding to an alleged assault at midnight. Scary. No shots fired thank God.
I am a mother travelling with two 20 something sons to Massapequa for a family wedding. Our planned three night stay turned into two nights due to a snow related flight cancellation. The hotel graciously accommodated us. We arrived 9:30 PM, check-in went smoothly. We had a room with two queen beds. The room was immaculate. We were impressed with the comfort of the beds, temperature of the room, and the bathroom was very nice with a tub shower. There was ample closet space. There was a flat screen TV we never had a chance to turn on. The morning breakfast bar was very nice. I recommend the waffles. I've read some of the previous reviews, some scared me. I would stay there again and I have already recommended it to others. We have no negative feedback.
I liked the privacy and friendliness of the staff. They made me feel welcome. The room was clean and comfortable The only issue I had was the WiFi kept dropping
Room, big and setup nicely. Whenever there's a fridge and a microwave, can't argue because they're the two things you wind up always needing at some point. Front desk. Woman behind it paid more attention to her phone then me yelling through two doorways to let me check in after 14 hours of being delayed in Phili airport.