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Free parking, closeness to casino, beautiful view of downtown Detroit. Room wasn't fully cleaned when arrived. Bed wasn't completely made, ice bucket had leftover ice/water in it, glasses were dirty, bath tub was dirty.
Staff is friendly and accommodating nothing
The room was a amazing. The bathroom was beautiful. Bed was comfortable. Overall it was a Pleasent stay. You could hear the people coming and going through out the night. Slamming the doors. And there were little black flies, almost like fruit flies, flying around in the bathroom and bedroom.
comfortable bed, clean, friendly staff noisy, horrible view from room directly looking at parking ramp
The rooms were nice..the casino, easy check in and out Not much I didn't like
The room was beautiful. We enjoyed the free appetizers in the evening and the breakfast in the morning. I wish there would have been a small refrigerator for our own drinks and leftover food we had from dinner. Food had to sit out all night and spoiled.
Overall a good location, with very nice and friendly staff. the lamps in my room 2609 were covered in dust, as well as the wall behind the lamp between the beds--- [have pictures] Also, the coffee used for the keurig machine is absolutely horrible. We had to call down to get extra tea instead. The eggs, bacon, and the French Toast were cold in the buffet, many people complained. Response from the gentleman walking around in behind was "yep" They did bring out new trays of hot food, however the problem from what we could see, was that the water underneath was not hot and steaming when they lifted the other trays out. There was a full container of bacon which they just took out back. They were going to reheat and bring out later. Not a good thing to do.
1. Location 2. Free parking 1. Side view of the Detroit river from my room (still okay though)
Overall stay. Great staff, very luxurious, great layout of the hotel and rooms Needs a spa/fitness center
Location Got rid of lobby bar
The location was great. Our view was overtaken by the top of the parking garage. The room was dirty. Everywhere we looked, there was dirt, smudges and grease marks on the walls, headboard, bathroom walls, mirrors, thermostat cover, you name it. There was even what looked like a bit of dried food on the bathroom wall. Everything was dusty as well. The decor throughout felt outdated. We were in one of the orange rooms and it did not feel very calming. Perhaps some of the other rooms have been updated? Room layout made it difficult to get comfortable--one big chair with no footstool, and only a small wall-mounted desk with one chair. How do two people eat a meal like that? Could not get the thermostat to adjust and the room was overly warm. Lobby staff was pleasant but not overly friendly. Room service was poorly executed--quality of food was sub-par, they messed up one of our orders and only brought one set of silverware.
It was a well deserved and most awesome romantic get away!! Love it all. Only thing bad, which isnt really that bad, but found clothing from prior guests behind the chair.
The room was fairly clean with the exception of someones fake eyelashes on the floor which was pretty gross. The fact that my sister and I had a marathon early in the morning. The loud neighbors were rude and inconsiderate. I called security on them once, however they kept being loud. My sister and I got at most, an hour of sleep.
Room at night had big spotlights we weren't told about upon check out. Had to close drapes and it was still lighting up the room. Just terrible
I had a chance to enjoy the Casino and Hotel over the Christmas Holiday!! it was warm and enchanting!! Everyone was kind and professional, I can't wait to return. We Loved it ! We loved everything, especially the free upgrade on our room, and room service was awesome!!
The view we got was amazing. The staff was excellent and so accommodating. I mentioned it was my birthday and they were so nice to be sure that we had an amazing view. Heard loud music all night. Not sure if it was from bars outside or from neighbors? Couldn't tell.
Very accommodating, had lots of fun. Love the morning buffet, would like to see that as an available upgrade Room needs a fridge and microwave
The smoke - the casinos are FULL of smoke. They need better smoke eliminators - the smell makes you sick.
I was there for a wedding and it was centrally located to everything. The door men and valet were extremely personableand very nice. I would have given it 5 stars all around, however, the front desk check in staff did not inform us of the shuttle provided by the wedding until asked and they did not tell us the correct times so we missed the bride walking down the aisle.
This place is amazing. They have it going on! From the great staff to the great rooms and to the great entertainment!! We are definitely staying at the MGM from now on when we visit Detroit!! Everything was AMAZING!!!
service by staff and room size was big. hotel was very smokey
The room was comfortable and very attractive. The bathroom was quite nice. No free internet unless you joined Starwoods and when I did I got an email confirmation in Arabic! Which freaked me out. The desk staff said they didn't know what to do and maybe it was some problem with my email. I pointed out it was only the one from Starwoods. The breakfast staff were very attentive, but the meal was overpriced for the quality.
Very clean, easy check in, nice room. No breakfast and have to pay for Wi-fi
The dinner at The Roast and the friendliness of the staff, also the location. Our view was blocked by a parking garage construction, but they did not charge us for our upgrade.
Very professional staff. The place is beautiful. Great location. Parking was not included in the price.
We had a three hour wait in line to check in before the Lions game. Once we checked in, our room was not ready and we received no discount on the room for it not being available for the entire reservation time frame. The staff was slow and very unaccommodating. Completely unacceptable.
The overall décor of the hotel. The staff is extremely friendly!!!! Luv everything
room service hospitality of staff
A fabulous place to stay! Hotel staff was extremely friendly and helpful. I would recommend this hotel to anyone who needs to be treated like royalty, from the time you park your vehicle until you depart. A+ hotel all around!
Awesome location, great service, and our room was perfect.
Lovely accommodations in an iconic Detroit hotel. Great bar, great restaurants, friendly staff, beautiful rooms. Spa does not match the quality of the hotel. The space is small, cramped, and dark; the equipment mismatched and broken. Friendly staff, but disappointing experience overall.
-great response time -professional/courteous customer service -comfortable bed -spacious -excellent food -pool/jacuzzi -shower was amazing -$30/day valet -small tub -internet fee (although they removed it from my bill) -pricey food -snack bar was locked, never figured it out -limited tv channels
Our family enjoyed our stay on the 23rd floor of the hotel. The pool was warm and the beds were comfortable. Great room for the price!
The room was huge and really nice with great proximity to the casino.
Needs a usb port in the room. Most rooms I've stayed at have them. Very useful for charging your phone
Room was massive. Continental breakfast was cereal.
The continental breakfast. I was hoping for eggs, and just a whole platter of food.
The staff was very friendly and accommodating to my needs. Great location and great building!
The location was great! The soaking tub was nice. The room was very large. The beds were very hard, the air didn't work very well, kept kicking off. There were dirty finger prints on the walls, chips in the paint. Parking cost extra. The wall are very thin, could here the elevator bell from our bed in the morning.
Great staff, very friendly and helpful. Had the cake and wine in the room when we returned for dinner as requested. It was a surprise for my husbands birthday. Love the separate sleeping and lounging areas. Shuttle is very convenient. Fishbones food is just OK.
No 24 hour room service
The hotel needs a complete renovation. The beds were so old and uncomfortable, we ended up checking out at 6:00 am after a sleepless night.
the uniqueness and spaciousness of the rooms. Our air conditioning only blew in the living area not the bedroom. it was just a little warm for sleeping.
We were in town for a show for the night and had a great corner room with an amazing view! Everyone there was very kind and helpful.
The room wouldn't go below 80 it was uncomfortable hot the entire time.
Great staff, great location, great hotel. Can't wait to come back.
The entire hotel had a calming effect Very clean Staff were amazing Location was perfect Buffet breakfast at restaurant was not very good
The staff was pleasant and helpful from the moment we arrived. Everyone from the desk to the cleaning crew had smiles and suggestions. My husband and I will definitly stay here when visiting the city again!
Quick valet drop-off, quick check-in, easily accomodated change of room type request, room was great. Rate was reasonable for the area. Toilet needed some maintenance.
I love the lounge area. It's beautiful and we sat for hours and talked. Even though I paid online for the room prior to staying at the hotel. Marriott held from my acct an additional full room rate charge for 5 days even though I had a zero balance.
Location from Ford Field was decent Dirty room, no kid friendly restaurant, short on beds (wrong room) oversold, check in for two hours (long lines) slow valet, no room service available, asked 6 times until roll away beds were delivered since we only had 1 bed to 4 people.
Views from rooms are amazing. Conveniently located. Volt, the hotel restaurant, staff needs to be retrained. Service was terrible. Waitress only came once to table. A different waitress had to get our bill after we asked and she overcharged us. This really put a damper on the trip for us
Waited over 2 hours in a line to check in. I want to be compensated!
The location of the Marriott in the Renaissance Center is great for seeing Downtown Detroit. It's near the river, which provides some awesome and beautiful views. I liked the tall ceilings and floor-to-ceiling windows as well. I came with friends for Movement and the hotel was packed to the gills. There was also a volleyball tournament going on the same week, so the hotel was out of extra beds. Our room didn't even have a fridge, which was absolutely ludicrous. We had to buy a temporary cooler for our food and drink. Other than that, it was a pretty nice stay despite the hotel being low on supplies. But they should be prepared for such rushes if they know ahead of time how busy it will be.
Nice View Easy Parking No Wifi No Breakfast Slow Check-in but it was a very busy weekend. Loud outside room
Pillows were to small and the getting accesses to the elevator
great hotel, great location very nice no problem at all
With the concert and tigers game the hotel was booked solid. The staff was amazing! Great stay! They all did great job of managing so many guests in house. Everything and Every staff member was great!
The bed was comfortable but the bathroom was like that of a $100 per night hotel. Valet service was very slow. Room service was slow. Food delivered to the hotel had to be picked up in the lobby. This is a nice hotel, but for the price paid I expected it to be much nicer. It certainly was not the getaway that we were expecting.
Couldn't get checked in to the hotel until over five hours after their check in time.
Location was great. Near several large venues. Hotel ran out of pillows, roll-away beds and linens! (oversold!) Asked for sheets three times!! Spent an hour in line to check in & elevators were a nightmare. Not good for late night food options other than pizza delivery. A hotel this large should be equipped to handle its guests! Very disappointed!
The receptionist was very accommodating regarding mistakes that I had made in the online booking and took care of me and my five year old son promptly. i would have liked a heavier blanket and the pillows were very big and puffy for my neck.
Staffs were really friendly. Bed was very dirty/they did not wash the sheet/they also did not clean carpet. room was very very dirty ever i had seen.
Excellent location on River Walk; still some rough patches in the neighborhood, but very promising locale. Older brick building has character, high ceilings, deep window sills. Staff I interacted with was friendly and accommodating and did their best to guide guests through the travails of sub-par facility Problems with the older building have not been corrected in the remodel. Water and heating/cooling system are poor. Maintenance of facility is sub-standard (faucets were loose and dripping, for example). Cleanliness could be improved - baseboards were dusty/dirty, bedding was stained, sticky surface on table, etc. Given its location and possibilities to be a much higher-end boutique hotel, remodel should have been of higher quality, from systems upgrades to carpeting, furnishings, amenities, etc.
The waterfront view and the easy access to the river walk from the hotel was a big plus. The rooms are spacious and clean bu not everything was functioning. My room's hairdryer didn't work and the tv channels offered left much to be desired (not a terrible tragedy). It had parking. The staff was courteous. It's not a five star hotel but it's charm can grow on you. Given the opportunity, I would stay here again. The hotel is not handicap friendly and is in need of renovations. The parking areas need to be repaved and should be better lit. The city should fix the potholes on the streets leading to the hotel. The restaurant menu was okay. There's definitely room for improvement all around.
You guys set me up with an agency who doubled booked me. I would recommend following up with the various agencies first to see if your customers actually stayed at the hotel, instead of shooting out these emails that don't make you look good.
The hotel was falling apart. In my room alone, there was wallpaper falling off of the walls, unfinished trim, damage to the walls, electrical sockets that were loose in the walls, all of the buttons were missing from the phone, and the quality of the picture on the television was terrible. I have no plans to stay here again, regardless of its value or its proximity to downtown Detroit.
Location, friendly staff, beautiful building Limited kitchen hours, view from particular room we were given
I stayed here for my honeymoon. I asked for room to be clean and sheets changed the 2nd day. 3 hours later when I came back it had not been cleaned. spoke with various front desk staff and they were not friendly at all. Eventually it was cleaned after going back and forth with the staff.
Nothing. We had booked this hotel via kayak. When we arrived to the hotel after being tired from traveling we approached the two ladies at the desks. The one lady asked us if we were checking in and we said yes. She then asked if we had a reservation and we said that yes we did. She asked for the last name which we gave her (and spelled for her) and she very rudely looked at us and said "What???" So I spelled it for her very slowly again. She then rudely said "Just give me yo ID". So we did. She then said "When did ya"ll make this reservation??" I said "Earlier today, I can give you the confirmation number..." She then interrupted me and said "No we don't have no rooms, we full". I said "Well can you look at the confirmation number maybe..." Interrupted again "Nothing I can do, contact whoever you got the reservation from." So we left. So rude. Not willing to help us find another place or work with us. Nothing. Contacted kayak and they were amazing. Refunded us the cost and helped us find a hotel.
The location was nice and the view Well the first night was ok they didn't have a mini refrigerator in the room I would think $160+ regular price that it would be included, and they wanted to charge us 20$ a night to rent the mini refrigerator.. The first room we were in had these shear white curtains, looked nice bad idea. Especially if you're a late sleeper. None of the rooms had hand soap in the bathroom, either one of are rooms didn't have heat or air conditioning. Our tv didn't really work in the 2nd room, and we didn't "do not disturb signs. My biggest issue with the hotel was I didn't feel secure enough to leave my Car in their lot. Two cars got stripped in the parking lot left on bricks all four tires gone, I asked where security was he said he was inside. Inside for two cars to be stripped of their tires. I felt unsafe and I definitely won't be staying at this hotel again
Neat historical building, nice view and location on the riverwalk. Staff was a little quiet, tried answering when asked but almost had to draw things out of them. Felt like I was imposing a little bit.
clean room and nice view took 2 hours to ck in !! cant get must worse then that!!
The staff were really helpful, and did what was necessary to make our stay comfortable. There are a couple of food places in the plaza that the hotel is in, which makes life easier. Overall, it was a great stay and would stay there again.
I liked the getaway vibe of the hotel, it was just what I needed. It seemed like a slow night so thankfully it was quiet with the occasional slam of a door in the hallway. The warm cookie is always a plus Going out in the evening was a blast but it seemed like the staff disappeared after 9pm. It seemed like a ghost town and a bit unsafe.
Room wasn't ready on time. Someone's else's dirty washcloth was on tub. I was billed for grill food and was never at grill. I told staff in the morning but still watching to make sure I get the credit for the restaurant charges!!
Staff when i checked in was great. Offered me a cookie, chips, and water. Very service oriented. There was some hair in the bathtub when i arrived to my room.
This hotel is clean and has a great location. You're 20 minutes from downtown and the airport. You're outside of the congestion of the city, but close enough tof get to all that's great about Detroit! I had to call the front desk to have my room cleaned one day. Housekeeping came at 9 in the morning, and when we we said we didn't need anything at that time, they never came back to clean our room while we were out. They came after 7 PM after we called the front desk to complain.
The room was spacious and clean. It was quiet at least when construction was not happening. 15 minutes from downtown Detroit and close to other cities but not really "in" Detroit. Some state police were staying there so I parked next to their patrol cars just in case. A noon checkout time was also very flexible. Details details... There was construction on every floor instead of one floor at a time so you couldn't get away from the noise. They didn't start until about 11am which is considerate however we got in at about 3am so it was not the wake up call I was looking for. The TV remote only worked sporadically. Again, not the end of the world but another frustration. We had an issue with our key card and the response was "do you want a cookie?" Not in a rude way by any means but really? The bathroom door had to be shoved closed and the vending machine was completely empty. We also purchased a Starbucks bottled drink from the gift shop that had been expired for two months. Those don't keep well. And for the love of God please take the "Detroit girlz" shirt out of the gift shop window. It's a double tree, not a dollar tree.
Great warm cookies. Comfortable beds. Excellent A/C. Nice work out facility & pool. Too many pubic hairs in the tub. Makes one a bit leery for taking a bath.
Comfortable, quiet, accessible to airport Reception. Girl difficult to understand. Nasal tone and way too fast and she was resentful when I asked her to slow down and after that was completely unhelpful.
Very nice for early morning flight. Staff was friendly and helpful.
Airport location Nothing
A heavenly oasis conveniently located Absolutely nothing - it was fabulous!
approximate to airport, clearn & staff was helpfull lobby was extremely hot and humid, restaurant was ok... food not so great.
Staff was excellent, room was clean, restaurant/bar on-site, free breakfast, timely shuttle to the airport. It was exactly what I needed to catch my flight the next morning. Bathroom was a little small and there was no conditioner for my hair, but otherwise my stay was great.
View of Overgrown, abandoned hotel across the parking lot and moldy/ musty smelling room.
Everything about the actual room was nice. We stayed the night in a king size. There was air conditioning, a fridge, and free coffee packets. Overall, I think Comfort Inn is a good name, because we both slept like babies. I wish we were up early enough to eat the breakfast. I'm sure it was good. The staff was nice overall. However, when I checked in, one of the nice ladies at the counter didn't speak English too well. Communication was difficult, but I'm not sure how much control Comfort Inn has over this nitpick. Also, at least for now, there is a lot of construction in the area. So it's hard to imagine what the stay would have been like without it. But neither of us were particularly fond of the prolonged roadwork.
Staff was very friendly and professional. Restaurant was open late and had free room service. Breakfast started early.
Despite close proximity to airport, it was quiet. Front desk and house keeping staff were courteous and friendly. The onsite restaurant was good and reasonably priced. Had to wait 30 minutes to check in because they did not have my reservation in the system (it was booked using one of those hotel booking sites). It was eventually resolved but not something you want to do at midnight after a long trip. First room had a telephone but no wire connecting it. The TV set did not work. 2nd room had a telephone with a connecting wire but no dial tone. With two queen beds, room was a little tight, could not sit at the desk and another person get by. In both rooms, toilet seats were loose.
Wonderfully relaxing, nice pool area. Room was beautiful and bed was very comfortable. Bathrooms and showers were lovely. Parking was awkward. Only in the back of the building and not even big enough to park full capacity. Breakfast was also awkward as they had a difficult time working during a busy rush of people. Did make it up to us by giving us free lunch.
Great restaurant that gladly provided excellent vegan meals. Poor housekeeping staff.
The water was hot and the mini bar fridge worked. Room service was lovely and pillows were nice. Lobby was lovely and staff professional. What a horrid, rundown dump. Hallways reeked of mildew, carpeting was dirty, marble stained, bathroom reeked of stale urine, towels were worn and one stained w red fingernail polish, bed was as hard as a rock, and I felt itchy all night like bugs were biting me. The room was super noisy and we heard every person who walked by, and doors slamming all night! When we came back to hotel from a private party at 11:15pm, there was no parking available and no valet service...when we inquired if there even was a valet, the bellhop told us he didn't know anything about it. Overpriced, even w a 50% discount. This is s one star hotel at best. I will NEVER return.
Beautiful hotel, chock full of history. Staff was wonderful, restaurant, particularly breakfast was above par. Bed comfy and all of the usual J.W. Marriott amenities. Room was dated (it is a historic hotel, right?) so that made it a bit too small for two people. The bathroom was microscopic with minimal counter space. I would say that for one person, it was the right size. If they have a suite that would be better for two people. Otherwise great hotel and great staff. Also, beautifully decorated for the holidays.
As usual our dinner was fabulous. The food and service is outstanding!!
This year I chose the Dearborn Inn for annual visit to the auto show, based on history, location, and consistently good reviews. I was not disappointed at all. Despite some smell of cigarette smoke in our hallway, everything else was great. The daily breakfast was fantastic and well worth the additional charge. Can't wait to visit in the summer when the pool is open.
Smack in the middle of Ford development land, this beautiful hotel has been well maintained and seemingly updated on a regular bases. A part from the classic mouldings, doors, and handles, there is nothing that makes this place feel old. I loved the room layout and couldn't have asked for more from this treasure of the past.
Like everyone else is saying, this place charges you for the internet AND COFFEE. They have the little coffee makers but only supply you with limited cream and sugar, no big deal but its a fancy hotel coffee should be limitless and free in the lobby. The rooms were extremely small even for 2 people. The bed was small and the bathroom......small with no exhaust fan. Asthetically beautiful hotel. The staff was amazing at your beck and call, except the front desk. The first night we checked in teh YOUNG KID acted like he really didnt care for us there. The food was sub par I have had better food at diners with similar prices. Would I recommend it.........I dont have knowledge of the other hotels in detroit but if the other hotels are clean and cheap, then I would recommend other hotels.
Beautiful property. Great staff, extremely small rooms.
We were in town for the NCAA tourney and booked a number of rooms at this hotel. We thoroughly enjoyed our stay and found The Dearborn Inn to be perfect for a gathering of friends. The common areas were spacious and graciously appointed, the bar was lots of fun, and our room was especially nice (newly renovated). We enjoyed a bountiful and reasonably priced breakfast buffet and also dinner in the more formal Early American Dining Room (a little pricey but wonderful). Great location midway between airport and downtown, just a short drive to The Henry Ford Museum as well as shopping and dining in Dearborn. The staff was exceptionally friendly and helpful. Lots of charm and class for the money.
I visited the Inn just for a relaxing weekend . The room was beautiful and the staff was extremely pleasant. Room service was top quality. I would definitely recommend this hotel.
Air vents were fifth. Heater would not heat above 71 degrees. Hotel did not have elevator in the cottages.
Historic style complements the gracious service offered by every staff member. The site itself is a trip back in time, with a calm and restful atmosphere. Meals at both the grille and the restaurant were well-prepared and served. As a woman traveling alone, I felt perfectly safe and comfortable in all areas of the property. Every employee -- desk, maintenance, housekeeping, food service -- was cordial and willing to make my stay as pleasant as possible. I would return without hesitation.
When we got to the hotel the room rate was $70.00 per night more than what was quoted on the internet. We were not correctly informed where the package breakfast was to be provided at, hence being charged for breakfast.
I thought the staff was trying to make up for the shortcomings that the Marriot chain placed on them. There were several areas of concern. The first was the charge for internet service while in your room; I've stayed in much less expensive hotels where internet service was free. The 2nd bothersome item was the noise created by the air conditioning unit. I thought I was at the airport with planes taking off. The room was clean however the hallways were not. And finally, why do they provide the cheapest toilet paper known to man. Awful!!!!
Clean and comfortable. Nice neighborhood
One of the best Best Western I've been to. Staff was great and really helpful. Loved the O'Henry restaurant on site. Easy to find and extremely convenient to all points of interest we had on our schedule to see.
Friendly staff, good value for the money, allows dogs
First class amenities. Excellent staff. 50 inch HD tv
Rooms and beds were very comfortable. The hotel has character and is located close to Dearborn and Detroit attractions. Could have had more TV channels.
Very thin walls.
courteous staff, clean room, comfortable bed, fast an reliable wifi dated furnishings very limited TV channel selection location is less than ideal
The rooms and decor were a lot from than you would expect from a Best Western. The restaurant was great! My kids had pizza in the room every night.0
Located right off freeway. For vacation this hotel is okay for business trip I would not recommend. Bed was comfortable. Very small room, no desk only a round table with a chair that was not adjustable. The blow dryer was attached to a wall outside of the bathroom (long cord but only reach to part of the bathroom, if you were right handed you had to almost stand in the bathroom doorway to use it with a decent mirror) and the bathroom was extremely tight. Overall the room was very dark.
Proximity to area attractions, good restaurant on site, reasonable rates, friendly staff. Not much of a selection of TV channels, lots of noisy teenagers at the time of our stay due to a hockey tournament, no free breakfast.
The hotel us clean and comfortable. Large room for the price. The hotel is a little dated. It's seen a lot of customers. Reasonable care has been made to keep the property up, but, like age lines, it's age shows through.
It was clean and quiet. The room was adequate size and bed was queen. Staff curtious. Resturant convenient and waitress, Brandi, helpfull and a good server. No problems.
Staff. In-room service order wasn't quite accurate when delivered.
The double room suites are incredible! They're huge and feel very modern. This place and the staff are all very nice. $15 to park next door at a lot that advertises $10 rates.
Comfortable rooms and friendly staff. Shower tile could've used a bit more attention from housekeeping.
We were blown away by the customer service and room for the price. This is worlds beyond Greektown Casino Hotel. We will stay here again. The valet was a little expensive at $27/day.
The bathroom setup.
We were in town for a national conference just a few blocks away at the Cobo Center. Upon check-in the staff was super friendly and helpful. They even gave us a warm cookie. We were close to the stadiums, food places and downtown. The room was massive! The beds were in a seperate closed off area, so people could congregate in the sitting area if needed. Definitely worth the month compared to other hotels around the area. Having to pay 30 dollars a night to park.
convenience, breakfast is fine, clean, near rental car lots and expressway access. polite staff. coffee maker and microwave in room. comfortable bed. reasonable price. I always stay there when visiting Michigan. faucets and knobs in tub were loose and almost falling off.
Liked the park and fly component. We were taken quickly to the airport early in the morning and picked up promptly on return. All staff were friendly and helpful. Everything was fine.
Clean and comfortable There was no shampoo & only one pack of regular coffee
Great service. I was able to check in early with my mother (on our way to her high school reunion), and then the airport shuttle in the morning was extremely accommodating and allowed me to see her off, and take a nap before my grandkids arrived in the afternoon. All around perfect!!
Room is clean
1) Good location; attached to the shopping mall 2) Ana the porter was very accomodating/helpful 3) Pool and Spa were warm and clean 1) Heating/AC unit was noisy; blew cold before warming. 2) Reading light above bed was not working (right side) 3) Refrigerator in room was missing (porter brought one). 4) Breakfast was available but not included in price (as booked) 5) WiFi was available but not included in price (as booked)
Food at Restaurant in Lobby much better than typical hotel Old/Tired facility easily visible beneath/behind the the skin deep cosmetic updates. -Small concierge lounge
Very clean, great friendly and helpful staff. Rooms were on small side.
Pretty much everything.......the front desk was on task for check in(it was Halloween and they were dressed for it and shared the candy); being a single traveler I was given a second floor room which made me very comfortable and did not have to request it. Room was great; clean, comfortable. Special treat: restaurant/bar, Sweet Lorraine's with a very good breakfast buffet. I booked for a great rate and figured I was really in for a cheap night place: wrong. It was nothing but a good feeling from the minute I walked in.
My husband and I stayed one night. It seemed pretty clean and the bed was comfortable. Near Dave and Busters and some restaurants. Breakfast at the hotel was better than typical (but it's not included in the price.) The decor is a little dated, and the rooms could use a little more sound proofing. We heard some kids yelling in the hall at one point, but other than that it was quiet. It's supposed to be smoke free, however our hallway smelled like someone was smoking. Luckily, the room did not smell like smoke at all.
Beds were comfortable. Price was fair. Decent access from route 75. Walking distance to Hooters and Big Boy. The main thing that I did not like about this motel is that the water pressure was quite poor. Could have been a little cleaner in the bathroom.
Rooms were remodeled, new carpet and furnishings. Comfy beds and pillows. Shower was nice and hot. Provided soap was actually quite nice. AC/Heat worked well (though the units themselves aren't new). Lobby was fresh and bright. Big Boy and Hooters in same parking lot, hotel is very close to the highway. No elevator, not great if you have luggage and a second floor room. In my room, there was no hairdryer that I could see.
Price, location No access to WIFI. It was promised but not delivered. The heavy-set night clerk at the front desk refused to assist. She was hostile. It was late at night and she wanted me to call an internet help line. She was arguing with another customer in the lobby when I walked in. Insisted the lack of a WIFI signal was my problem. The hotel management is the root cause of this failure for hiring her and supporting her behavior.
Great restaurant and comfy bedding. No bath tub to bathe my child? Very inconvenient.
Very quiet location. The room was spotless. The evening staff was not very helpful. This did not take away from the overall experience.