Cons: it had a flat tire when I picked it up. That was not OK.
Sep 22 2016
The car was great, but I was not made to feel welc
Cons: The staff were not particularly friendly and did not appear to be well-trained in customer service. When the credit card machine would not read my corporate card, the staff member was not particularly sympathetic about the situation and was prepared to end the transaction without my rental. Apparently this is corporate policy now, because she had no way to key in my card number, but she wasn't friendly or understanding about it.
Jun 19 2017
Cons: We made the reservation giving our flight info, arriving after 1 am, didn't hear anything but a confirmation. Got in around 1:30 am and waited for the shuttle a while until the Hertz guy came over and said Dollar closes at 1 am. Hertz saved the day and honored our reservation but what terrible customer service!! Never renting from Dollar again.
Aug 14 2017
Nov 6 2017
Dollar Made Good
Pros: Dollar responded to my first review, which described a difficult transaction. However, they contacted me and made it right.
Cons: Local staff did not adequately address terms of agreement. Thankfully watchers of reviews did address issues.
Oct 10 2015
Pros: Shuttle to airport
Cons: The associate trying to sell all of the add pns
Oct 13 2015
Go to Alamo instead.
Cons: Go to Alamo instead. Dollar tricks you into saying yes to insurance that is not mandatory. For me, that resulted in a rental cost that was nearly three times what appeared in the online reservation. Then they hold an additional $200 on your credit card. So, had I been stupid enough to carry out the transaction, the $103 charge I was expecting became a $500 hold on my card. I said no thanks and went to Alamo, where they don't hold the additional charge and they don't try to trick you into insurance that heavily inflates the rental cost. The charge they submitted at the time of the reservation was the real, actual final charge. They're also really nice and they give you bottled water (Alamo, NOT Dollar).
Oct 20 2015
Everything good except the false price
Cons: Kayak said the price would be about $79, and it ended up as about $89. Kayak said it would be $20 per day, and Dollar charged $25. I'm not if this is Kayak's or Dollar's fault, but either way, that sucks.
Nov 2 2015
Pros: Great customer service low price!
Nov 6 2015
Easy check in
Pros: Easy check in and check out. Everything was nice.
Pros: The employee and her manager were very friendly and they went out of their way to accommodate us. I was amazed since I have not had this kind of service at other rental car agencies.
Apr 21 2017
Pros: as advertised, no changes in price
Apr 22 2017
Pros: Friendly staff. From the man whom helped us use the kiosk to bypass a wait and provided an upgrade- to the woman and young man that checked us out at the end. They all smiled and greeted. Something sometime lost on younger workers, but not here. The shuttle drivers were great too.
Aug 2 2016
Pros: The car was clean and nice.
Cons: The lines were long. Adding spouse as driver would have required additional $10/day, so made this unaffordable for the long rental period. The electronic process didn't work, so we ended up in the in-person line anyway.
Aug 28 2016
Easy, fast, great experience
Pros: The pickup and dropoff process was a well oiled machine. There were 3-4 cars in the class that I had reserved available for me to choose from, all of which were in good condition. My chosen SUV was clean and drove well. No issues and altogether a great experience/value.
Sep 5 2016
Adding spourse to rental cost extra
Pros: I liked that you could pick any mid-size car that you wanted. Great customer satisfaction.
Cons: When we have rented from Alamo previously, the spouse was able to be added as a driver free of charge. For some reason, the rental in Detroit charged an extra $10 per day to list my spouse.
Oct 10 2016
20 minutes late
Pros: Nice car, very comfortable, great gas milage
Cons: They told me to take a car from the second row (Except from the first spot), I did then while leaving they said I was in the wrong style car.
Drop off I was 20 minutes late and they charged me $26!
Oct 25 2016
Absolute best deal for my needs
Pros: Clean car in great condition (pickup truck)
Based on their rental patterns (I guess) the truck priced out the same as a small car. This served my needs greatly.
Nov 1 2016
Pros: Fast service.
Cons: Rented the car for an apparent $92. Ended up costing nearly $300.
Pros: I was able to choose a Camry which I love. Pick up and drop off were super fast.
Cons: The car was not clean; especially the windows so I had to wash it myself.
Sep 6 2016
Pros: The employees; at pick up, check out & return!
Cons: Not a fan of the jeep compass; driver seat not comfortable large blind spots.
Sep 10 2016
Pros: The automated system when calling was convenient and had a lot of options
Cons: The bad thing about the automated system is it seemed almost impossible to speak to a real person I had a simple question that the automated system was not able to answer it took me about 4 hours three phone calls and maybe 3 days to actually get a actual person to answer a simple question which took them three minutes to answer answer for me maybe having the option to speak to a real person in the beginning menu should be a thing although your automated call system has a lot of options to choose from from Renton to drop it off at a different location and all other things some people just like to speak to a real person I believe giving them that option will set you ahead of the competition
Sep 29 2016
Cons: the Hertz desk employee was really trying to upsell everything, too pushy.
Oct 17 2016
Interior of car was awful
Cons: The previous renter of my original car apparently used the center console compartment to spit his chewing tobacco into. After driving for about 30 mins, I could not understand where this awful smell was coming from. I then opened up the compartment and WHEW, the stink was horrendous! I was supposed to pick up clients to go to dinner but there was no way I could with this car. I then had to drive one hour each way to switch cars! Can't believe this happened with Hertz!
Oct 18 2016
Good airport service
Pros: Rx pickup and transport to and from airport. EZ drop off procedure. Car was clean and overall no problems.
Cons: One small issue was that I prepaid the car online and thought it was paid in full. Discovered an additional $18 in taxes when I arrived. Would prefer to know all charges up front with no surprises later.
Oct 19 2016
Pros: Pickup and Drop-off very easy and efficient
Staff was friendly and helpful
Car was clean and worked fine with no issues
Oct 25 2016
Great service and overall quite happy
Pros: Staff was wonderful! Very courteous and helpful. The car drove nicely and was good on gas.
Cons: When reserving the car in the Kayak app, I chose an SUV. Upon pick up, I was told I'd reserved a Toyota RAV 4 which in my opinion is one of the smallest SUVs made - I actually thought it was a jeep.
Thankfully the Hertz staff helped me upgrade to a Pathfinder which was quite comfortable for my entire family.
Oct 25 2016
Pros: easy pick up and drop off. really great customer service.
Cons: Great car, but it was a gas guzzler. I expected to get a car that wasnt so fuel consumer.
It was also expensive when I take into consideration the fuel I had to pump in.
Nov 1 2016
Cons: Bright headlights only worked while you were holding it. Also it seems like the headlights needed to be adjusted. The beam did not go out very far. Driving at night was not comfortable.
Cons: Look up the address of the drop off ahead of time - slightly confusing to find.
Apr 1 2016
Pros: Staff at Detroit airport was fantastic. The team went out of their way to get me the right vehicle with features I wanted.
Cons: Pickup was my best car pick up experience possibly ever. Great team.
Jun 28 2016
Cons: my biggest complaint is being totally ripped off for having gas put in. there were no gas stations locally and was pressed for time to make flight. I had to pay more than the cost of renting the car fro two days just to have gas put in it. my rental fees were $97.15 and i was charged an additional $127.42 because didn't fill it with gas. The car was a Chevy Impala.
May 8 2017
1st rental in Detroit
Pros: How easy and fast the drop off was, price remained accurate
Cons: The wait time was a little long but overall good service
May 12 2017
No option to pay cash or debit card
Pros: Fast and easy
Cons: I was told when I return the vehicle I would be charged for payment and that I could change the method of payment. I was lied to I could not pay cash or use my debit card. My credit card used to reserve it will be charged.
Aug 12 2017
Would not honor quote. Hidden fees double wuote
Cons: Quoted 222 then when we got there price was $375 because not unlimited mileage. Plus had to wait in line 45 minutes to get to counter. Staff were not helpful and had to book another online reservation (counter people unwilling / unable to help) to resolve issue. I even had a confirmation email saying total cost $222. Horrible
Aug 13 2017
Cons: wouldn't honor quoted price. hidden fees. terrible service to resolve issue.
Aug 23 2017
Pros: The size car was the car promised
Cons: from the time of check in to actually driving off the lot was over 3 hours. Customer service was very poor and very slow. Even after being assigned a car from the counter it took over 45 minutes of waiting until it was clean. The car was 1/8 low on gas, the car stunk (probably a smoker before us), and the car was dirty. Overall poor experience with DTW Avis. I never had a problem with Avis at other locations and have rented recently. I the future I will try and avoid Avis DTW.
Cons: I didn't rent when i got there they tried to give me a Toyota and i had upgraded to a 200 i work at chrysler not driving a foreign then they tried a jeep bu5 had a hard time starting i said forget it and canceled the rental thanks anyways. Dave
Sep 16 2016
Great customer service
Pros: The people we dealt with could not have been better. Friendly, helpful, courteous.
Cons: Although the car was clean on he outside, the inside was dirty, mud on the floor mats and doorways. Smelled of former smokers.
Dec 26 2016
Pros: No one likes working on the holidays including myself. When I got off work and entered the detroit enterprise location the staff was excellent. I remember Heather was extremely nice and helpful and had a smile from ear to ear. She was exceptional and I value that service.
Jan 5 2017
Pros: Quick and easy getting my vehicle. The customer service at this location is SUPERB
Jan 16 2017
Pros: Quick easy service for location. Easy to get in and out.
Cons: Charged 46 dollars when we only drove 25 miles. We only used the car to travel to and from location. Very pricy for just a few miles of gas
Feb 19 2017
Pros: I arrived late at night; around midnight and the service was fast, efficient and they gave me a free upgrade.
Cons: It was all great!
Mar 5 2017
Always good with enterprise
Pros: They were even a few dollars more than the other rental companies this time around but I like enterprise so much that I used them
Pros: The car was great and drop off was quick and easy.
Cons: The pickup was terrible. Attendant in the lot just stared right through me as I asked a question 3 times and then yelled into his radio. Eventually I gave up and figured it out myself. He never acknowledged that I was even standing there. Then i walked all the way across the lot to the building and the clerk inside asked a bunch of questions about insurance even though I purchased it when I booked the car. I didn't know it was third party but he acted like it was no good. Then told me to go out by the fence to get a truck. The only vehicles by the fence were needing maintenance. Someone drove by and told me to go back in and have him call for one. So I did. Waited 15 more minutes and the lady from Alamo came to ask if I was waiting for a truck and that it had been parked on the other side.
Aug 17 2016
Cons: Your website had a picture of a convertible which is what we wanted. Of course there were none but the people from National said that this is a trick by Kyak to deceive their customers. We were really wanting that car and got screwed. Thanks for the LIE
Oct 15 2016
Half the price of Hertz where I am a gold member.
Pros: Great car, great price and great service.
May 7 2017
No extra charge!
Pros: I overslept after international travel and returned the car late...it felt so good not to be dinged for that!