Find reviews that mention:
4.0
Pros:Car had good fuel economy.Cons:The car was dirty when we picked it up. There were crumbs and debris all over the dash. We could live with that. The worst was drop-off. We dropped off after hours, but didn't realize it would be when we picked the time. There were basically no instructions so we called Thrifty. The support person just read a script and hung up on us. Super stressful and something that should have been explained at pickup.Reviewed Jul 4 2021
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8.0
Pros:The car was good and the employee was friendly.Cons:They were short on help at 6:00 am and there was a long lineReviewed Jul 2 2021
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10.0
Pros:The car was perfect for my needs.Cons:I came a few hours later than my rental time but still had to wait over 20 minutes for my Luxury SUV. The guys at the counter kept giving sub par excuse like sanitizing takes time and it will be a few minutes. When I finally spoke up and said that I will time you 10 minutes as you stated; a clear Ford Expedition XL appeared in 5 minutes.Reviewed Jun 26 2021
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2.0
Pros:The car was brand new 2021Cons:The address that was listed as Logan airport was incorrect therefor I missed my pick up time due to the location closing early on sundayReviewed Jun 25 2021
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2.0
Pros:There was NO ONE at the Thrifty counter- just a sign directing us to the Dollar counter. At the dollar counter was just ONE agent for a line of customers. It took us over an hour to make it to the front of the line. And, upon getting there, they did not have the car we reserved, and tried to up-sell us on another.Cons:Car was fine. Agent was kind. Service and wait was TERRIBLE.Reviewed Jun 20 2021
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10.0
Pros:Helpful, friendly staff. Easy drop off. Car was as expected.Cons:Lines in Boston were a little long (around seven people for two staff) but not terrible if you plan to be a little early.Reviewed Jun 20 2021
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10.0
Pros:Drop off was quick and easy.Cons:Lots of taxes due at pickup--unexpected. Also had to pay for a $64 EZPass for week, which was useful but also unexpected.Reviewed Jun 11 2021
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2.0
Pros:Very rude and unorganizedCons:Clean your cars and have people who know what they are doingReviewed Jun 11 2021
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2.0
Pros:NOTHINGCons:It would have been better if they had the car that i reserved through Kayak......yup, there was NO CAR available for me. Thanks Kayak. Thanks Thrifty.Reviewed Jun 8 2021
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6.0
Cons:The daily charge for tolls is a bit confusing and excessive.Reviewed Jun 2 2021
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4.0
Pros:the staff was nice, but they were overworked, I was supposed to pick up the car at 9 I ended seated in the car around 11, long lines for the counter and for they give me a car. I think they need more employees to give a good service. also the car I got (even it was their decision, had a weird sound, I was scare all day, and grateful that i paid the insurance)Cons:They need more people, and from kayak side, could explain more about the insurance.Reviewed Jun 1 2021
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2.0
Pros:Nothing. They booked a cer for over 20 people in my flight and when we got to the pickup area there were no cars available.Cons:Know what is in inventory so you dont over sell and leave people stranded for hours at an airport.Reviewed Jun 1 2021
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