Book Thrifty car rentals in Boston

Cons: After I returned home to Florida, I received a bill for $55. and change for tolls that I supposedly went through. Since I did not go through the mentioned tolls, I called the customer service line. After reviewing my file, ThriftyCarRental acknowledged that it was not my rental car that had gone through the tolls and I was not responsible for the charges.

Cons: That the "quote" missed several costs that had to be included in the cost

Cons: Horibble return policy

Cons: Car was new and clean but not a ~great~ car (e.g., pretty standard and outdated features like no rear cam or sunglass stash). Drop-off was confusing.

Cons: I had to wait a long time after pulling up to get someone to acknowledge I was returning a vehicle (I was the only one) to check it in.

Cons: Toll pass charges are high and should be based on usage.

Cons: The car seat we received was poor quality & my toddler complained that it was uncomfortable.

Cons: Should have rented a bigger car for highway driving, but that was my fault.

Cons: Like every rental place they try to upsell you on everything under the sky. Just decline everything and bring proof of your own insurance.

Cons: The pricing was deceptive. I thought it would cost about $200 for 4 days (including the drop off charge, which was not disclosed, though I assumed it was built in). It came to about $367 when all the fees were added in. Worse was that I wanted to pick up the car an hour early and return it at the same time 4 days later. This extra hour would have cost me $850 if I did not catch it at the pickup point. It seemed that going over the 4 days caused the rate structure to change. That is exorbitant! Therefore I sat at the airport an extra 2 hours to make sure I did not go over!

Cons: I didn't like that the company want to charge me for using the EZ-pass kit $11 a day and i told them that I will pay the amount for the toll but they refused to do that.

Cons: I was only using the car for one day - told the salesperson I was going to Sharon, MA, and back - he said that there were tolls and that Massachusetts no longer took cash at toll booths and that if I didn't buy the EZ-Pass service for $11.99 from him that I would be charged a penalty for going through the toll both of $15 plus cost of toll. I then drove back and forth and never had to go through a tollbooth.

Cons: Level of car just OK. Gas tank not full at pickup. (got credit later, but had to ask twice) Not many cars available at pickup. Surprised that key fob remote was needed to unlock door handle. Other brands do this wit just a pull of the handle - below expectations Mazda

Cons: My reserved price was $242.22... final bill $519.51!! DO NOT USE THRIFTY

Cons: Their insurance was wasaaay overpriced. Buy it online where you actually book.

Cons: Wild card deal not explained when advertised. Car was not inspected upon departure and it had a small ding in door before we left that went unnoticed.

Cons: I had previously discussed with the manager.

Cons: Wait at pick up (waiting for Thrifty attendant to get out of garage)

Cons: Waited a very long time to check out while incompetent people tried to solve the problem with an empty gas tank, though the contract said it was full. This has happened to me in the past as well. All the workers seemed harried, at both pick up and drop off.

Cons: End of day check in at Logan and my Kayak confirmation shows I'm getting a specialty car for five adults. The agent tells me I have reserved a compact and if I want a larger car it's $15 more per day. I need a car for five adults so after lots of back and forth, I concede. He was very rude, even called me cheap. I'm a little bothered so when I get to the car pick up I tell the agent in the booth how disappointed I was with my experience. So she then shows me that there are no compact cars in the lot and all they have are full sized cars and larger! She has the gate agent reverse out my up-charge but why did I have to go through that in the first place?

Cons: All the cars smelled as if cigarette smokers used or maybe moldy not sure but didn't properly ventilate the cars or add scent freshners, something. I tried 3 different cars in the size I rented all smelled the same wasn't pleasant.

Cons: Cost structure and price represented on Kayak bore no relation to the actual. It implied car was larger...it was small and so required size upgrade at cost. Required ez tool procurement at $10\ day is a swiz. Thanks, Declan

Cons: Nothing

Cons: There was an unanticipated (and mandatory) daily toll charge, which would have been nice to know when booking.

Cons: Slow at front desk, poor driving car with no a/c, and delays returning.

Cons: The guy tried to pin a scratch on me and I never got a receipt. I need a receipt. Never using this location again. Awful service

Cons: Now that Massachusetts tolls are all cashless, rental car companies have found a new way to squeeze more money out of you. They'll either rent you an EZ-Pass for $15 a day (not including tolls - that's just the rental fee for the device), or, they'll charge you $18 each time you go through a tolling point and they get a pay-by-plate bill (again, plus the cost of the toll.) Especially since it's next to impossible to get out of Logan airport without hitting a toll, this feels like a bait and switch. I was quoted $55 for a vehicle for two days, which quickly turned into $85. Rental car companies should be required to disclose this when they quote a price from Logan, if not everywhere in MA. I get it that they didn't make the decision for tolls to be cashless, but it gives them this ridiculous lever to literally double the price of most of their daily rates.

Cons: Nothing

Cons: Poor customer service. Front desk lady was short, slightly rude. Tried to upsell me on everything instead of giving me what I had ordered. Wasn't very professional. Scare tactics to increase sale.

Cons: Did not know how to explained the insurance tried to add a lot of extra fees they tell me thet online insurance is not usable i felt so sad all that extra money down the drain had to pay double insurance. thanks for nothing.

Cons: Check-in took a long time. The representative was pushy about insurance and lied about the cost of gas in the area.

Cons: When I got to the rental kiosk to pick up my reserved car, they surprised me with a $12/day fee for EZ pass for tolls, and said that if I didn't rent their EZ pass, each toll violation would be $15, and that there was no way to avoid those tolls on my journey. I was upset because if I had known in advance, I would have brought my own EZ pass with me. Or, I would have had the chance to determine whether or not this was true. In the end, I went through very few tolls that required an EZ pass - the rest I could have paid cash. In addition, my friend who went with Hertz at the exact same location on the exact same weekend said that Hertz does not charge that fee for the EZ pass rental, nor do they charge the customer $15 for a violation. Thrifty's toll scam nearly doubled my bill in the end.

Cons: counter person was rude. Person that I gave my paperwork to was rude. The car was filthy, trash and drink can left in the car. check in seemed very sketchy. Prepaid for tolls off the counter persons recommendation ran into a total of 2 tolls for $2. Waste of money. Paid for a car seat for the kids and the options were insanely limited. Never sent a check out receipt.

Cons: If you need to actually drive the car away from the airport, you need to decide whether to 'rent' an EZPass for $12 a day (WTF?!) or pay an administration fee of $15 PER TRANSACTION for the license plate scan option for the Mass toll booths (WTF???!!!!!). It's basically just a way for them to charge you an extra hundred bucks without having to report it in their advertising.

Cons: I got an estimation of $408 and ended up with $790. I purchased an additional $165 insurance but I was not aware that I had to buy additional LIS for $200. There was an additional $120 for easy pass charge (which is mandotory in Boston)

Cons: Charges tons of hidden fees at pick up

Cons: I was not emailed receipt and trying to get Thrifty on the phone to obtain receipt has been painful...

Cons: When I've rented from Thrifty before, I have never had to pay more than a few cents difference from the quoted rate. This time, it was +$8, but more troubling was the excessive ($35.97) toll fee for a 3-day rental with a base rate of $48.45! Since paying for the toll departing Logan Airport in Boston is fully automated, I was told that I would have to pay the toll fee, but it was applied to all days of the rental and was MUCH more than the toll cost. What a total rip-off. I will not rent from Thrifty again when visiting Boston.

Cons: I did not find the car and they ask me to wait so I paid more to have a car!!!

Cons: One tire had low air pressure, needed to add air twice over a 3 day rental period.

Cons: I was quoted at $62.15 but my total ended up being $164. There were a ton of random fees and I was double sold insurance by Thrifty (which they refused to refund). Terrible customer service.

Cons: There was some trash in the car when we picked it up, didn't look like it was vacuumed out after the previous rental. The EasyPass toll pass usage should not have to cost nearly $100 for a week of rental, they could come up with a better system for that.

Cons: One I called two days prior to my arrival to get my rental and spokento a young ladie who indicated that i can I CAN use my DEBIT CARD to purchase my rental on the day of i go in and a guy tells me I CAN NOT use my debit card and theres nothing they can do about their employee giving out false information and i should go somewere else because its not their problem the worst rental company out there!!!!

Cons: I did not get a receipt from my return. I allowed myself to be talked into pike pass and it was not needed at all.

Cons: - Car was very dirty when I picked it up, including the inside of the windows (smudged) - Car was VERY LOUD on the highway (anything above 40 mph) and the rear cabin shook. Seemed as though there was a rear tire misalignment. I felt unsafe driving the car on the highway. - Customer service was useless. I called the first day I had the car to see if I could exchange it for a different one at another Thrifty location (I was traveling alot). Lady could not help me find another Thrify location or guarantee that I would get another car. - I will never rent from Thrifty again.

Cons: Car insurance price was way too high and vehicle condition was very not good too.

Cons: I was overcharged about $20 and customer service is only available Mon-Fri, 8-5.

Cons: car was not cleaned ....head rests not installed,garbage under seats,diaper in console.

Cons: Pickup took a very long time and I was offered 3 vehicles before one of them was fully functional (the first was locked with the keys inside, the second had the handle broken off so that seat could not be adjusted, and third was very dirty inside, but I took it anyway)

Cons: Needed to wait 15 minutes or more for the car.

Cons: There should be a reminder when car rental places are not at the airport. It is just a random address that does not differentiate it self from the airport rental center. We made it work but would have paid more to be at the airport. Called Thrify and was told there was a $180 transfer charge to drop off the car at the airport which was 15 miles away. Also instructions at the drop off location after hours was not clear -- appears we did everything right but was a little unsure.at the time.

Cons: poor signage on where to drop off car, website talks of Congress street, but not there, it was 30 park plaza, impossible to see where that is, hard to figure out. 4th floor not clear, etc. lost time finding had ot call people very friendly with all of it, but unclear information and poor signage.

Cons: It took about 15 minutes at the pick-up counter to get through all the BS upsell attempts, including the attempt to scare me into buying Thrifty insurance despite having already procured third-party, primary insurance for a substantially lesser cost. They also want $8/day for use of the EZPass installed in the car, and there's no way to do so for just part of the rental (I'd have happily done so for the two of the 10 days I was going to be driving toll roads, but most of my time was going to be in western Maine and northern Vermont, neither of which have any). The 15-minute checkout time was especially obnoxious because it was consistent for the folks in line in front of me, too, meaning that I had to wait in line while they dealt with the upsells and such. After spending all day in planes and airports, including sitting on tarmac for 45 minutes waiting for takeoff clearance, an efficient pick-up and less time wasted in the process would've been very much appreciated, especially for the two folks traveling with me who would've made their bus connection if we'd left the airport 15 minutes sooner.

Cons: i returned my car 2 days early and they wanted to increase my rate from $222 to $371...it doesnt make any sense...thank god rose was able to make the adjustment

Cons: Would have preferred to get more value for my money.

Cons: This was by far the worst car rental experience I have ever had. Staff were extremely rude and unhelpful. I really cannot explain in about 50 characters how dreadful the experience was. I have sent a complaint form to Thrifty, but regardless of their response, this would be my last experience with Thrifty.

Cons: There was only car left in full size when we arrived - a VW Jetta. Not my favorite as the controls take a while to figure out, but the trunk is huge. At higher speeds there was a vibration - probably needs an alignment. Drove 500 miles in the week, so it was annoying for most of the time we drove over 50 mph.

Cons: Where to begin: 1. My on-line reservation came with a $250 price tag for the week. By the time we were done at the counter, the price had jumped to $600. I am still not quite certain how that happened. Much of it was "basic insurance" for $28/day. Total rip-off. 2. Woman behind the counter pushed the EZ Pass option hard. "There are many bridges and tolls along your travel route that do not take cash or credit cards. If you don't have an EZ Pass you will get a $50 fine each time." We paid $60 for the EZ Pass which we used ONCE at a tunnel where we had the option to pay cash. $60 for a single $2.50 toll. We complained when we returned the car and they took the charge off immediately. Total rip-off.

Cons: I didn't feel like we had a great way to report the inspection of the vehicle before the drive. The price was higher at the return than originally quoted and I am not sure where that extra figure came from.

Cons: Was called by the company on the morning of the rental, which was a Saturday on a long-weekend in a small town (so options pretty limited). Had booked the car as a necessity due to a family emergency that had occurred. Was told by the rep that they had run out of cars and wouldn't have a car available for me--told me there was 1 car there and the person who was to pick it up was late and they were not sure that person was coming. They were closing in 1.5hrs, and since I needed the car as an emergency without other options, I asked if I came and got it ASAP would they give it to me if that other person didn't show up in the meantime. Rep told me since that person had made the reservation before me (1-week before), she wouldn't release that car to me unless she was able to get in touch with the other renter and ensure that that person was not coming before closing time--I've never heard this policy from Enterprise because I've definitely had MY car given away when I've shown up late for reservations at other branches. A reservation is a reservation, and it was pretty messed up that they were withholding a car from me to hold for another person who may or may not show up but was already late, when I too had a legit reservation but they just hadn't done their math right! Needless to say, I was left in a bad bind and without a car on a weekend with no other options due to their lack of appropriate planning.

Cons: I asked for an additional driver on the rental but was not told that it would cost extra. When I returned the car they charged me $40 extra. When I called customer service they shut me down and claimed there were no supervisors to talk to. Terrible customer service!

Cons: Arrived at desk only to find that Thrifty no longer allows rentals using a debit card. We were not notified of this change in policy and rented from Thrifty thevprevious month.

Cons: Cannot complain about car rental. Accident that held up traffic for long time not related to car rental.

Cons: I rented an economy sized car for my son and I. They had nothing but a choice of 3 mini-vans. The car was new abs lovely but I really didn't want something so large.

Cons: Wish it were a little cheaper

Cons: I wasn't given a car with a full tank and was too tired to notice until the next day. Sucked to have to pay for gas I didn't use.

Cons: Car had trash in it and gas tank was only half full.

Cons: The first person we spoke to was rude and emotionally manipulative to try and get us to rent a bigger, more expensive car. She said "I would never let MY grandkids drive around in that" implying that the economy car we had booked wasn't safe for our baby. It felt like she was trying to squeeze every last penny out of us, at any cost, instead of any concern for what we might need or want. Then the car seat (that we'd booked) didn't fit into the car (that we'd booked) and no one would help us because of legal reasons (FYI, budget has someone certified to put car seats in and it was so helpful). The manager was extremely hostile and rude, as were everyone we spoke to you (except the one young lady who tried to help and was reprimanded for it). I will never, ever book with thrifty again. We immediately found amazing customer service at budget. Try to take care of your customers needs.

Cons: Cost. They changed the pricing when I turned in my car.

Cons: Rude and uneducated. Poor customer service!!!!

Cons: did not like the staff at logan airport when I went to get my car for the trip back to West Lebanon it was 1 am in the morning and she was trying to give me the HARD SELL on everything from the easy pass to the extra insurance.... might want to inform her that when a customer says NO they mean it...especially at 1 am in the morning. I just wanted to pick up my car and drive home not spend a half hour listening to her hardsell advice....

Cons: The price was five time higher than what I reserved online, after we told them to cancel it three times, the price was lowered to double what it should be. The people work there were also impatient and arrogant. Don't know if it was because we are foreigners, so they wish to cheat us or something worse.

Cons: They sent us a car with a faulty anti-theft system that stopped the car from the starting every time we turned the key. We called and told them, and instead of just replacing the car, they told us to just see how it goes. Finally it completely died one night, and we had to walk home in freezing rain at 2 am. After hours on the phone with custom support, they finally decided to send us another car from their "nearest" location -- more than 2 hours away. They completely wasted our whole vacation. We might as well have not had a car at all.

Cons: No documentation of prior scratches on car. I was concerned I might be held accountable

Cons: We dropped off the car with a full tank of gas. They tried to charge us $14 for fuel. We used their web form to ask why. Two weeks went by — no response. I phoned them. The rep said the contract says we’re supposed to show the receipt. Yeah, right… we’re supposed to read the whole contract? I argued more. Eventually they gave in and refunded the money to our card. But we’ll think twice before renting from them again.

Cons: We were never able to get our Thrifty rental car because they wouldnt release the car to my husband. I had booked the reservation six weeks in advance and put it in my husbands name who would be picking up the vehicle. When they got to the rental car pick at at 5:30am after being on a flight all night they were turned away in the cold and said there was nothing that they could do. Since I had booked the car with my credit card. No where on Kayak's website or Thrifty do they tell you that you cannot pay with a debit card. When my husband got to the rental car place he only had a copy of my credit card which they wouldnt take. and then They wouldnt let him re book the car with a debit card. So thrifty turned my husband and kids away in the freezing cold with no solution and not knowing where to go next. Would never book with them again. Horrible customer service.

Cons: Could not easily remove insurance after purchase.

Cons: Boston Logan is an absolute headache. It is a challenge to get from the Terminals to the Car Rental center. The necessary shuttle is loud, the driver borderline hostile, and the short multi-stop trip dangerous and harrowing. But none of that is Thrifty's fault.

Cons: I chose your price because I thought it was the best. I did not know that my final charges would be so significantly higher. I should have avoided your site and picked one of the guaranteed rates that were higher but much, much less than I ended up paying. I can't count the times I have relied on your web site in the past to find the best value, but after this deception, you have lost all credibility with me.