Book Thrifty car rentals in Boston

Cons: Where to begin: 1. My on-line reservation came with a $250 price tag for the week. By the time we were done at the counter, the price had jumped to $600. I am still not quite certain how that happened. Much of it was "basic insurance" for $28/day. Total rip-off. 2. Woman behind the counter pushed the EZ Pass option hard. "There are many bridges and tolls along your travel route that do not take cash or credit cards. If you don't have an EZ Pass you will get a $50 fine each time." We paid $60 for the EZ Pass which we used ONCE at a tunnel where we had the option to pay cash. $60 for a single $2.50 toll. We complained when we returned the car and they took the charge off immediately. Total rip-off.

Cons: I didn't feel like we had a great way to report the inspection of the vehicle before the drive. The price was higher at the return than originally quoted and I am not sure where that extra figure came from.

Cons: Was called by the company on the morning of the rental, which was a Saturday on a long-weekend in a small town (so options pretty limited). Had booked the car as a necessity due to a family emergency that had occurred. Was told by the rep that they had run out of cars and wouldn't have a car available for me--told me there was 1 car there and the person who was to pick it up was late and they were not sure that person was coming. They were closing in 1.5hrs, and since I needed the car as an emergency without other options, I asked if I came and got it ASAP would they give it to me if that other person didn't show up in the meantime. Rep told me since that person had made the reservation before me (1-week before), she wouldn't release that car to me unless she was able to get in touch with the other renter and ensure that that person was not coming before closing time--I've never heard this policy from Enterprise because I've definitely had MY car given away when I've shown up late for reservations at other branches. A reservation is a reservation, and it was pretty messed up that they were withholding a car from me to hold for another person who may or may not show up but was already late, when I too had a legit reservation but they just hadn't done their math right! Needless to say, I was left in a bad bind and without a car on a weekend with no other options due to their lack of appropriate planning.

Cons: I asked for an additional driver on the rental but was not told that it would cost extra. When I returned the car they charged me $40 extra. When I called customer service they shut me down and claimed there were no supervisors to talk to. Terrible customer service!

Cons: Arrived at desk only to find that Thrifty no longer allows rentals using a debit card. We were not notified of this change in policy and rented from Thrifty thevprevious month.

Cons: Cannot complain about car rental. Accident that held up traffic for long time not related to car rental.

Cons: I rented an economy sized car for my son and I. They had nothing but a choice of 3 mini-vans. The car was new abs lovely but I really didn't want something so large.

Cons: Wish it were a little cheaper

Cons: I wasn't given a car with a full tank and was too tired to notice until the next day. Sucked to have to pay for gas I didn't use.

Cons: Car had trash in it and gas tank was only half full.

Cons: The first person we spoke to was rude and emotionally manipulative to try and get us to rent a bigger, more expensive car. She said "I would never let MY grandkids drive around in that" implying that the economy car we had booked wasn't safe for our baby. It felt like she was trying to squeeze every last penny out of us, at any cost, instead of any concern for what we might need or want. Then the car seat (that we'd booked) didn't fit into the car (that we'd booked) and no one would help us because of legal reasons (FYI, budget has someone certified to put car seats in and it was so helpful). The manager was extremely hostile and rude, as were everyone we spoke to you (except the one young lady who tried to help and was reprimanded for it). I will never, ever book with thrifty again. We immediately found amazing customer service at budget. Try to take care of your customers needs.

Cons: Cost. They changed the pricing when I turned in my car.

Cons: Rude and uneducated. Poor customer service!!!!

Cons: did not like the staff at logan airport when I went to get my car for the trip back to West Lebanon it was 1 am in the morning and she was trying to give me the HARD SELL on everything from the easy pass to the extra insurance.... might want to inform her that when a customer says NO they mean it...especially at 1 am in the morning. I just wanted to pick up my car and drive home not spend a half hour listening to her hardsell advice....

Cons: The price was five time higher than what I reserved online, after we told them to cancel it three times, the price was lowered to double what it should be. The people work there were also impatient and arrogant. Don't know if it was because we are foreigners, so they wish to cheat us or something worse.

Cons: They sent us a car with a faulty anti-theft system that stopped the car from the starting every time we turned the key. We called and told them, and instead of just replacing the car, they told us to just see how it goes. Finally it completely died one night, and we had to walk home in freezing rain at 2 am. After hours on the phone with custom support, they finally decided to send us another car from their "nearest" location -- more than 2 hours away. They completely wasted our whole vacation. We might as well have not had a car at all.

Cons: No documentation of prior scratches on car. I was concerned I might be held accountable

Cons: We dropped off the car with a full tank of gas. They tried to charge us $14 for fuel. We used their web form to ask why. Two weeks went by — no response. I phoned them. The rep said the contract says we’re supposed to show the receipt. Yeah, right… we’re supposed to read the whole contract? I argued more. Eventually they gave in and refunded the money to our card. But we’ll think twice before renting from them again.

Cons: We were never able to get our Thrifty rental car because they wouldnt release the car to my husband. I had booked the reservation six weeks in advance and put it in my husbands name who would be picking up the vehicle. When they got to the rental car pick at at 5:30am after being on a flight all night they were turned away in the cold and said there was nothing that they could do. Since I had booked the car with my credit card. No where on Kayak's website or Thrifty do they tell you that you cannot pay with a debit card. When my husband got to the rental car place he only had a copy of my credit card which they wouldnt take. and then They wouldnt let him re book the car with a debit card. So thrifty turned my husband and kids away in the freezing cold with no solution and not knowing where to go next. Would never book with them again. Horrible customer service.

Cons: Could not easily remove insurance after purchase.

Cons: Boston Logan is an absolute headache. It is a challenge to get from the Terminals to the Car Rental center. The necessary shuttle is loud, the driver borderline hostile, and the short multi-stop trip dangerous and harrowing. But none of that is Thrifty's fault.

Cons: I chose your price because I thought it was the best. I did not know that my final charges would be so significantly higher. I should have avoided your site and picked one of the guaranteed rates that were higher but much, much less than I ended up paying. I can't count the times I have relied on your web site in the past to find the best value, but after this deception, you have lost all credibility with me.

Cons: There were SO many extra charges!! Not required to rent easy pass but really it was because some toll booths only accept easy pass. Then, they said my husband could not drive w/o paying, which is a first. Every other company lets the spouse drive. Also required that I bring the gas tank back full WITH a receipt proving that I filled up within 10 miles of airport. Even a full tank would not be sufficient proof, they said. Finally, they were quite rude and the car was not very nice.

Cons: I didn't know to go to the dollar booth afterhours.

Cons: There was a Hertz Neverlost device in the car that drove us crazy and you couldn't turn it off. Hated that!!!!

Cons: I didn't like that we had to pay for a second driver. Most times I've gotten two drivers on the contract without an additional fee. Only a fee with three drivers.

Cons: Three issues keep me from giving my rental experience a 5/5 overall. The first is my own fault, I agreed to accept a "compact" vehicle. In the Thrify world this means I got a Mazda 2, a very small, loud, and harsh riding automobile. This car would make a good first car for an 18 yo, but is significantly smaller and less equipped than the average car I am accustom to. It was fairly new, (25,000 miles), got great gas mileage and was fairly quick, but I never felt safe driving on I-90. Which brings me to my next two issues; the car didn't have cruise control and it shook badly when driving over 65 MPH. I fault the Thrify airport ticket agent for putting me in a car without cruise control. She new I would be driving on I-90 and talked me into getting the express pay toll apparatus, but never mentioned that my selected auto didn't have cruise control. What new car doesn't have cruise control? Finally, the car had a bad vibration when driving over 65 miles per hour. So bad that the entire steering wheel, seats and occupants shook. Unfortunately for me, it took nearly 20 miles of driving to get far enough away from Boston to get the car up to 65 miles. By that time it was too late in the day to turn around and request a replacement vehicle.

Cons: None !

Cons: I knew insurance and fees would end up to be more than the price quoted by Kayak and Thrifty, but it ended up being double the price quoted... Kayak and/or thrifty need to be more honest about the real prices

Cons: There was nothing to dislike.

Cons: At the counter was asked if want a costly insurance or ok just with basic, as if the basic was not an up charge, yet it was. Of greater annoyance was reserving a Ford Focus or equivalent and having to argue in the garage pickup that a Ford Fiesta is the equivalent of a Focus just because Hrifty considers it to be.