Reviews for Thrifty in Burlington
- All reviews 100%
Based on 52 reviews
Jun 4 2017
Pros: Vehicle was just what we ordered. Service was great and price was the best.
Apr 3 2017
Pros: Staff were really friendly and helpful
Mar 30 2017
Pros: The staff were all extremely friendly, the shuttle was prompt and the car was exactly what I needed at a very reasonable price.
Cons: My only suggestion would be to be more clear on how to reach the business from the airport. I had to go to another business' rental counter to ask so they could call the shuttle for me. The shuttle arrived quickly after that.
Mar 25 2017
Pros: Friendly staff and quick pickup am Bd drop off
Mar 5 2017
There's a Reason for the Name Thrifty
Pros: We got that van switched before something unsafe happened. Tha van had tires that were so worn that wires were exposed. The company reduced the rental rate without a hassle.
Feb 25 2017
Pros: I had to change my car and it was super easy.
Feb 14 2017
Cons: The car was old. The key fob did not operate properly -- I could not lock the car on several occasions. The windshield wipers were old and did not clean the windshield -- a major problem since it was snowing most of the time we had the rental. The car heater could not be adjusted properly. And worst of all, the car was unable to climb a hill leading to a ski resort one afternoon, because it lacked snow tires or four-wheel drive. In short, we hated this car and deeply resented the carelessness of the Thrifty office. One more thing, like icing on a rancid cake, they took 40 minutes to pick us up at the airport when we landed, though their office was 5 minutes away. STAY AWAY FROM THIS BUSINESS.
Nov 25 2016
Friendly, fast and easy
Pros: Airport shuttle picked me I and stopped me off with no wait time, and staff were super nice.
Nov 6 2016
Pros: Excellent service, people were very helpful and friendly.
Oct 25 2016
Pros: I liked that I was able to get a decent car with good gas mileage.
Cons: I did not like that depending on the time I picked or dropped off my car, the price changed. I am extremely unhappy that I had to pay 85$ more to drop my car off before midnight and if I had dropped it off after midnight I would be charged a weekly rental when I would only have had the car for 4 days + less than 6 hours. I was also told there was no parking available for my vehicle, when in fact there was. I will never rent from thifty again - no one I talked to was friendly, helpful, had the correct information and I was charged ridiculous prices. I had originally raved about the great price I received for my renatal but when I had to modify the drop off time and was charged almost 60$ more than the cost per day of the original rental price, I was over it.
Oct 24 2016
Cons: Did not have the vehicle I reserved. Poor service and attitude. Then proceeded to tell me lies about the insurance coverage.
Oct 22 2016
Good service , nice car
Pros: We rented a minivan for a family trip. Very good service and the van was in great shape.
Cons: The insurance option is pricey.
Oct 17 2016
Pros: My family loved touring around Burlington and Montreal in the 7-passenger minivan I rented. Enough room for all of us, and the price couldn't be beat.
Cons: There was a little bit of dirt that could have benefitted from a more thorough vacuuming, but it wasn't terrible.
Oct 17 2016
Pros: Value of the rental was good, the car felt safe to drive.
Cons: Backseat of the car was not clean, counter service condescending (tried to sell services I didn't want), unmarked damages on the vehicle at pickup - I had to call employees out to sticker dents and scrapes before leaving.
Oct 14 2016
Pros: Always an easy process
Oct 11 2016
Windshield wipers require replacing
Cons: It rained the day I was driving my car...and I was driving it from 3:30-7am. The windshield wipers were terrible. I had to pull over several times to wipe the windshield down myself because it was a safety hazard. For what I paid for the car...it's unacceptable that it wasn't safe.
Sep 3 2016
Rental process was great but car...
Pros: Rental & return process was fast and easy Location close to airport
Cons: Rental car was very uncomfortable, will not rent a Ford Escape again
Jul 19 2016
Great value & convenience.
Pros: Pick up & drop off right at Heritage Aviation. Great service!! Special thanks to Sarah at Heritage Aviation for coordinating all the details!
Feb 18 2016
Pros: Fast service, car was as promised, price OK
Cons: When booking at Kayak please make it easier to see this is off-terminal, that caused a major hassle for us. I don't like having to pay extra for a second driver - it does not cost the car company anything, if anything it makes for safer use. It would make sense if we were going to take the car and drive all day, in which case two drivers can put more wear and tear on the car. But how often is that the case with a rental car? $13 a day for a second driver makes no sense.
Feb 8 2016
Ok for the money
Pros: I received a base model Altima which was ok & I liked the price. I didn't need a car since I was staying downtown, but it was helpful since it was cold out.
Cons: The car reeked of cigarette smoke. I had to make sure to tell the agent so I wouldn't be charged for the "smoking fee".
Jan 30 2016
Very happy with the whole experience
Pros: Price, service
Cons: Not at airport but shuttles were quickly available when I needed. Just lucky?
Jan 12 2016
Cons: Was disappointed with the quality of costumer service at pick up. Shuttle bus driver both ways was spot on and the drop off agent I interacted with was great as well.
Jan 3 2016
Didn't get the type of car I reserved
Pros: Had 4 wheels
Cons: I reserved a suv but got a car not built for traveling in the snow.
Dec 31 2015
Cons: worn out tires, very dirty inside
Dec 17 2015
Pros: The service was wonderful and the car was perfect.
Dec 14 2015
Pros: They let me drop off my car the morning after it was due at no charge.
Cons: The car smelled slightly of cigarette smoke.
Nov 23 2015
Cons: Thrifty not located in terminal. When i asked at another counter for rhe locationthe guy laughed and said the shuttle stops running at 12am and they were off site. So i asked the other agencies in the aireport and found the same grade car for 1/2 the . Price.