Reviews for Thrifty in Fayetteville
- All reviews 100%
Jul 21 2017
Didn't have a car
Pros: The guy at the counter was professional and he tried to help me find a car with another agency.
Cons: I arrived at the airport and they didn't have a car to rent. The guy was professional but he did the company didn't provide him with a car.
Jul 11 2017
Cons: There was a problem with my rental reservation and the counter agent just kept saying they were a franchise and could not do anything to help. Ended up renting with Hertz
Jun 16 2017
Car was fine, pickup was not.
Pros: The car itself was great.
Cons: When I went to pick up, initially the employee told me my reservation had been canceled and she tried to call me but got no answer. I made the reservation several days in advance. Eventually we found out that she had me mixed up with someone else. Then she asked me if I could come back a day earlier than I had reserved the car for?? I could not, I made the reservation based on my vacation dates. She ended up giving me a van vs. the Compact SUV which was fine. I waited about 30 minutes for them to clean it (I didn't know when I agreed to the van that it would cost me extra time.) The actual car was fine, it was the incompetent workers that gave this a bad rate.
Jun 13 2017
Watch out for last minutes fees!!!
Pros: Got a vehicle upgrade although I would have preferred what I asked for at the price negotiated.
Cons: Original estimate was $84 for 4 days. Expected an extra $25/day as the driver is under 25 years old. Walked out with a bill for $381 for 4 days. Extra fees and required insurance because the rental was paid for with am debit card. That was outrageous in my opinion.