Reviews for Thrifty in Indianapolis
- All reviews 100%
Aug 13 2017
Easy and smooth
Pros: Smooth easy transaction nice people
Aug 7 2017
Poor customer service
Pros: The car was clean
Cons: I arrived at airport to pick up car, and no one at the counter - walked into the garage counter, no one there either. Had to wait about 20 minutes for someone. Going thru the rental process the agent didn't seem to know what she was doing - poor communication skills - and I asked her if she could apply my AAA discount and she went ahead and asked me to sign something and she will get the discount later, then revealing she didn't know how to apply the discount. Then I had to wait on a mgr to do it - and re run the sale - took too long to complete. Then she goes into great detail about how I have to fill up the care or be charged some ridiculous fee, and I had to bring my receipt. If you see the car is full of gas what is the receipt for? That wasn't clear to me - and I used my debit card and she went into detail about running my credit report - seeming how she didn't seem intelligent enough for the job - I was worried about her having my information that way.... I'm still awaiting my AAA discount to be applied after the car return. Probably won't rent with you guys again.
Aug 1 2017
Cons: Not a enough location availability in Indianapolis
Jul 12 2017
Needs more organization
Pros: I was upgraded to a nicer car (at no additional cost) because the car they originally had me assigned to looked like it had been in a fender-bender. Not wanting to be blamed for this, they were able to reassign a vehicle. I really appreciated the female employee's assistance with that. Also, it was convenient that the rental car company was in the airport. Oh, be sure to fill up the car before you drop it off! They will charge $9.99/gallon if you don't! I saw a couple that were upset when they were going to be charged almost $100 because they didn't fill it up. It says it clearly on the contract though.
Cons: The process of getting into your rental car is confusing. Once you pay inside, you are given the paper that has your assigned car in its slot. No one walks out with you to find the vehicle. There are many lots with rental cars. We had gotten into the wrong car at first. No one walks around and inspects the car with you, so make sure you do that before you leave. They can give you a piece of paper that you can dictate any scratches or dings. The drop off was fairly simple and painless.