Reviews for Thrifty in Indianapolis
- All reviews 100%
Jul 12 2017
Needs more organization
Pros: I was upgraded to a nicer car (at no additional cost) because the car they originally had me assigned to looked like it had been in a fender-bender. Not wanting to be blamed for this, they were able to reassign a vehicle. I really appreciated the female employee's assistance with that. Also, it was convenient that the rental car company was in the airport. Oh, be sure to fill up the car before you drop it off! They will charge $9.99/gallon if you don't! I saw a couple that were upset when they were going to be charged almost $100 because they didn't fill it up. It says it clearly on the contract though.
Cons: The process of getting into your rental car is confusing. Once you pay inside, you are given the paper that has your assigned car in its slot. No one walks out with you to find the vehicle. There are many lots with rental cars. We had gotten into the wrong car at first. No one walks around and inspects the car with you, so make sure you do that before you leave. They can give you a piece of paper that you can dictate any scratches or dings. The drop off was fairly simple and painless.
Jun 22 2017
This location only services incoming air passangers
Cons: I booked this Sunday for early pick up Monday morning. No other location but the airport location had availability for 7am. When I arrived there was no clear markers on where I should go. The people I called for help just told me the terminal... Its huge so no help. When I finally made it to the Thrifty desk it was not staffed. I went out to the garage and was asked to present my credit card and id. My debit card which I had used to book the reservation was not good enough I needed a major credit card or round trip ticket. And even though my 2 day rental for local purposes was only $88 they would not help me. I ended up walking back through the terminal without a rental. Ive rented with my debit card before. I was told by the terms there may be a fee or amount held on my card due to it being a debit. I was fine with that. But in the end I had to cancel my plans because I did not have my rental car. I will never book through Thirty or Dollar again.
May 29 2017
Cons: Worst experience of my life. These people almost ruined our entire vacation. Luckily we went to an Enterprise outside of the airport and they were incredible! DO NOT USE THRIFTY!
May 17 2017
Pros: Nice new car. Quick return. Easy pickup and drop off once I got past the counter line.
Cons: Only one person at counter serving two rental car booths! Had to wait 15 minutes to get get car. She was very nice but needed more help.