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2.0
I got to the line to collect the car, and there was no staff. No one informed us we had to stand in the HERTZ lines I had to walk around and ask other companies where the representative was. We then stood in line for 2 hours and 40 mins to get our car. We waited most of that time outside in the COLD parking garage. I have three kids and we didn't leave until 11:40pm. We had to be up the next day at 5am. It was horrendous. Their was one guy working the inside desk and one guy organizing car pick up. It was completely unorganized. The pick up line was huge. I will NEVER use Thrifty again.Reviewed Jan 29 2023
review from![kayak]()
8.0
I like the convince of just having to scan a qr code to check out. What could have been better is that they could have cleaned the inside better. There was pet hair that still needed to be vacuumed out. My son found food in the 3rd rookie seat. All just gross.Reviewed Jul 26 2022
review from![cheapflights]()
2.0
They do not take debit cards as advertised. Unfortunately, I hit a deer rendering my vehicle undrivable. We had to put the rental under my husband’s name since I only have a virtual credit card and their system is too old to utilize this newer technology. This resulted in an additional $13 fee per day! The whole situation was stressful enough with the circumstances of my rental and then to be charged additional money on top…Unacceptable! I won’t be using Thrifty again!Reviewed Nov 27 2021
review from![kayak]()
10.0
Friendly and helpful staff at pick up and return. Great price for my car rental. Thanks Thrifty!!Reviewed Sep 13 2021
review from![kayak]()
1.9
They charge come an insurance hat I do not requestReviewed Jul 19 2021
review from![kayak]()
6.0
Pros:The employees were incredibly friendly.Cons:You had two agents working the counter. It took over an hour and fifteen minutes to check out my car. That’s excessive. Everyone in line ahead of me had a reservation so it’s not like you weren’t expecting the influx of renters at that time.Reviewed Jun 13 2021
review from![kayak]()
2.0
Pros:It was easy to schedule the reservation online.Cons:We weren’t told ahead of time that $200 more would be needed to secure the card. The agent also said the insurance we purchased online would not protect the car. The payment couldn’t be split between cards and only a credit card matching the driver’s license could be used. We weren’t able to get the car after all because we didn’t have the extra $200. So we lost our money and had no vehicle. Terrible and embarrassing experience.Reviewed Jun 4 2021
review from![kayak]()
4.0
Cons:priceReviewed May 11 2021
review from![kayak]()
8.0
Pros:Prompt service, helpful staff and really efficient and convenient on everything.Cons:The quality of the vehicle could have been better. The oil light was on when we recieved the car, and needed changed. The brakes weren't 100% and were grinding a bit toward the end of our trip.Reviewed May 11 2021
review from![kayak]()
6.0
Pros:There is not enough staff for check-in. It took about an hour to get the car. Also, the lady who selected the car for me was not friendly. The drop-off was very fast.Cons:Have check-in staff to expedite the process.Reviewed May 3 2021
review from![kayak]()
10.0
Pros:The smooth in and out.Cons:No improvements needed.Reviewed May 2 2021
review from![kayak]()
10.0
Pros:Keep prices as regularCons:All the experience was great, but hiking the rental prices ($375 for a day) is agresiveReviewed Apr 20 2021
review from![kayak]()