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4.0
I waited 40 minutes for my car. This should not have been that difficult. They needed to have more staff working and a more organized structure.Reviewed Apr 3 2023
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8.0
The agent at pickup did not want to accept the declaration page of my insurance and kept trying to upsell me the insurance.Reviewed Feb 14 2023
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2.0
the care and cleanliness was good drop off rates exorbitant when asked to change in same cityReviewed Jan 6 2023
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2.0
Was disqualified from getting the car.Reviewed Dec 5 2022
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6.0
The drop off location in Dallas Downtown was closed and hard to locate. Not the easiest car return. The customer representative in San Antonio was like a car sales person and very pushy with all of the extras that could be added, was an uncomfortable situation.Reviewed Oct 16 2022
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2.0
Went into the rental under the assumption I was paying for what I had signed up for and upon returning the vehicle Hertz charged me almost TRIPLE what the original cost was. I didn't return it with any damage to the vehicle or anything like that and upon talking to someone on the phone their overall response was sucks to be you. I'll never rent from them again.Reviewed Sep 23 2022
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10.0
Everything goodReviewed Jul 28 2022
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10.0
Clean car, helpful desk assistance. Overall great experience. In Dallas a more convenient srop off location would improve the experience.Reviewed Jul 26 2022
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6.0
The young woman at the check in counter was fabulous! Then I went upstairs. They were super condescending. When you get upstairs, you have to stand outside. I asked why I couldn't just go to the car as I had check in downstairs and the car space number was on my paperwork. That's just for gold card. Why? He didn't do anything but point me to my car. I had waited downstairs. I realize that Gold members can go straight to the car, but I had check in downstairs and had an assigned car. I waited for them to finish to point to the car that I could see. That's stupid and demeaning. What's the point? He and the other guy were super unfriendly and unhelpful. Nothing like what I would expect from the South. In Sacramento, there aren't clear instructions about where to take the car. The person who checks your car, should get off the phone and not make clients wait outside looking around for someone to help when there are no instructions anywhere. Worse rental car experience ever. Expected more from a superior type rental car agency. Going back to Avis or Enterprise. More for less.Reviewed Apr 11 2022
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2.0
Drop off site was closed early and I have not received my deposit back yetReviewed Jan 11 2022
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10.0
Awesome experience, amazing car and even better staffReviewed Jan 11 2022
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2.0
You offer a pricenand then in the counter It changed, a lot. Frustrating experience, i will never use kayak againReviewed Oct 30 2021
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