Reviews for Thrifty in San José del Cabo
- All reviews 100%
Feb 19 2017
Pros: My pick up was great , clean car great service
Cons: Drop off: agent horrible behavior we had to call the manager to assist us. I would highly recommend to fire him .
Jan 5 2017
Very rude staff
Pros: Very little to like.
Cons: They spoke poor English, which is understandable since it is not an a predominately English-speaking area. They took an extreme amount of time to get our paperwork filled out, and we got our keys almost 45 minutes after waiting in their hot lobby (not air conditioned well). When we returned our car, they pointed out damage on the car which we are certain was not our fault. We should taken pictures of the car at a full 360 degrees. We pointed out the damage when we picked up the car, but their employee did not mark it properly on their form. When we complained about this, their employees started becoming aggressive and very confrontational. We may have slightly raised the tone of our voices to indicate our disappointment/frustration, but they took it to another level and tried to make us feel like fools. If you are smart, please make the right decision and do not rent your car from this Thirfty location. The staff displayed terrible customer service. This may look like a deal, but it is just not worth the money or the headaches.
Jan 2 2017
Cons: I was a few minutes late arriving into Cabo and they gave away my car. Absurd policy.
Oct 16 2016
Whatcha out for these guy!!!
Cons: What a complete bunch of lies. They promised me a weekly rental at $240, but when I arrived, I was required to have an additional $400 worth of insurance. I went with Thrifty because they are well known in The US, but they are obviously not paying attention to how their Cabo oporationot is treating their customers. I had no choice and had to continue with the rental. I had my two young daughters with me and I wasn't about to drag them around the airport looking for another rental car. Then, to make it even sleezier, there is a time share company with an office there at Trifty that will pay your additional insurance charge on the car if you go sit through a two hour tours at one of their properties. I feel scammed.