Reviews for Thrifty in San José del Cabo
- All reviews 100%
Mar 17 2017
Over priced old car
Pros: The car was clean and the staff extremely friendly, however someone took our luggage either intentional or by accident at their store and they had no cameras
Cons: They lost our luggage. They gave us an old Nissan Tiida and charged us around $65/day
Feb 19 2017
Pros: My pick up was great , clean car great service
Cons: Drop off: agent horrible behavior we had to call the manager to assist us. I would highly recommend to fire him .
Jan 5 2017
Very rude staff
Pros: Very little to like.
Cons: They spoke poor English, which is understandable since it is not an a predominately English-speaking area. They took an extreme amount of time to get our paperwork filled out, and we got our keys almost 45 minutes after waiting in their hot lobby (not air conditioned well). When we returned our car, they pointed out damage on the car which we are certain was not our fault. We should taken pictures of the car at a full 360 degrees. We pointed out the damage when we picked up the car, but their employee did not mark it properly on their form. When we complained about this, their employees started becoming aggressive and very confrontational. We may have slightly raised the tone of our voices to indicate our disappointment/frustration, but they took it to another level and tried to make us feel like fools. If you are smart, please make the right decision and do not rent your car from this Thirfty location. The staff displayed terrible customer service. This may look like a deal, but it is just not worth the money or the headaches.
Jan 2 2017
Cons: I was a few minutes late arriving into Cabo and they gave away my car. Absurd policy.