Reviews for Budget in San José del Cabo
- All reviews 100%
Based on 30 reviews
Mar 15 2017
Fraudulent misleading marketing
Pros: Gina car pieces was 150, for five days for a old beat up car but it did the job
Cons: They have low prices but then up sell hundreds of dollars of insurance Note some cresit cards will cover some of the liability Also services was slow and car took over one hour to get after leaving the airport
Feb 6 2017
Much more expensive than advertised.
Pros: Easy to arrange and deal with.
Cons: Price was way too high and vastly more than originally advertised. Vehicle was advertised at $15/day. Our 8 day rental cost $844 total by the time all the additions of insurance, fees, exchange rates etc. were tacked on.
Jan 21 2017
A reservation means nothing!
Pros: When we landed in San Jose we were told there were no cars available, they were sold out. Our only option was renting from a different agency for over $100 dollars a day, which was 3x more than we have booked it online for. We were stranded at the airport for 4 hours, we luckliy had a friend who was able to pick us up. Never had such a bad car rental experience, having a reservation means nothing!!!
Jan 14 2017
Lied about rate
Pros: The rate you agree to pay has nothing to do with what they charge you. Expect to pay 7x more. Corrupt Mexican franchise.
Cons: Price deception.
Jan 10 2017
Cons: Dear sir or madam, I booked a car with your company through Kayak.com on 25 Dec, 2016. The price I was quoted was $75.33 for seven days. When I arrived at the Budget office in Los Cabos, I was informed that the insurance required by law was an additional $47 per day minimum, or $55 per day for no-fault coverage. After insurance and taxes, the cost of the car rental was more than $600. Although the confirmation email said that additional charges might apply, there was no indication that the insurance alone would increase the cost of the rental by nearly five times. I understand that the insurance is required by law; my complaint is that I was not given specific information about the cost as I was making my reservation. An increase in price from $75.33 to $655 for car rental was not in my budget; if I had known ahead of time, I could have planned differently. It is very dishonest to suggest that a car will cost $75 for a week, when in reality it will cost at least $600. In the future, when my wife and I come to Los Cabos for New Year's, we will not be using Budget. Timothy Moore
Jan 8 2017
Fine, but watch the insurance
Pros: pickup was easy and dropoff was easy, shuttle was quick.
Cons: The Car was a bit junky and supplemental insurance insurance cost $40 a day, which was more than other places I think.
Jan 8 2017
Cons: When we got to the airport, they were closed, even though their hours stated they should still be open. Apparently as soon as they run out of cars , they close up! There were 3 families left there standed wirh reservations and no car! Never again will I rent with Budget!!
Jan 7 2017
Jan 6 2017
It was a total SCAM.
Cons: We traveled from California to Cabo San Lucas with 3 other families. We all booked separately with Budget, Payless .. and all got the same SCAM deals. They shuttled us from the airport to a nowhere location with nothing around in the area. Then they told us that we are required to buy $400 insurance on top of our $300 rental fee. Then they offered us a discount if we would attend a time sharing presentation. If we don't take it we have to get our own transportation. We all walked away from the deals and took taxi back to our hotel and booked through hotel agents for transportation. I think KAYAK should be dropped off BUDGET from the car rental provider list.
Jan 5 2017
Pros: The woman working at the desk was very helpful, understanding, and accommodating. Upon returning the car, this woman was very friendly and understanding about the car trunk breaking and was quick and helpful with our return. She was the only person there that had great customer service.
Cons: -they said they did not have our reservation, even with a clear confirmation numbers...they told our friends the exact same thing 5 days before we arrived...then made an big show about finding us a car as if we were an inconvenience to them -kayak shows a charge of $5/day...while I knew it was not actually going to be that cheap, it was actually $50 per day...do not be lured by the cheap deals! -the first worker we encountered on pickup told us that we only had one insurance option, which would charge us another $150...after a lot of pestering, he finally showed us the other options -they claimed they needed to place a$2000 hold on our credit cards before we could take the car...even with our insurance purchase -within 2 days, the trunk latch broke while driving on he highway, and the trunk flew open...luckily we didn't lose anything -when trying to exchange the car in Todos Santos Budget for a vehicle with a working trunk, the woman working there could barely be pulled away from texting on her cell phone. When she finally acknowledged us, she offered no help and simply said "no, i don't have any cars for you." -while waiting in line for pickup, two men in suits asked if we wanted to come to the Budget VIP lounge across the driveway, claiming it was the same company. We started to follow them, until luckily another customer informed us that it was a scam! They had the budget logo above their door but did not have any Budget nametags or otherwise -Budget: if you care about your company name and image, i would suggest looking into your Cabo and Baja Sur operations-the office was full of upset and angry customers feeling scammed.
Jan 5 2017
Cons: Arrived at airport well before the expected Budget car office closure time of 11 pm to find it closed and no more cars available despite my reservation. Other agencies outside laughing because it happens often apparently. Will never again use an unprofessional company such as budget. Tried resolving in the am and they refused to reimburse for the 45 min taxi to and from and could not guantaree the original rate.
Jan 5 2017
Beware you'll get charged almost $50/day mandatory
Pros: Car was clean and in good condition
Cons: You're forced to pay an extra $50/day on top of your Kayak reservation for Mexican insurance.
Jan 3 2017
Gougers! All was misrepresented
Pros: Nothing. I really try to look for the good.
Cons: Price changed from $165 to $560 due to mandatory insurance. Even though Visa told me the day before that they would provide full coverage in Mexico, everything that I would need for insurance.
Jan 2 2017
Add 3x the rental cost in Mexico
Pros: New car Pickup was pretty easy
Cons: I rented a car for $182 USD for a week in Cabo San Lucas. When I arrived, I was told that I must purchase a $500 insurance policy (required by law according to them). Found out that it's not really required (the required part they have to have on the vehicle anyways), but it's a good idea, but that my credit cards offers better protection. Considering I didn't take the $5/day rentals, and they didn't mention anything about this insurance like all of the other $5-10/day companies, it was a really bad surprise on the first day of my vacation.
Jan 2 2017
A lot of hiden fees and car was not available so I
Cons: Car was not available, they ofered a rate and they didnt honored so I canceled! And whent with Alamo and they provide an outstanding service and no hiden fees.
Jan 2 2017
Pros: Budget was closed once they rented out all of their cars for the day. So why do I make a reservation? Luckily I found another rental company (which tripled my rate).
Dec 31 2016
What a scam
Cons: Car advertised at $6 per day which was the first clue. I called Budget to see what the total price of the car was including just manditory insurance. Unbelievable- $360 per DAY ! What a scam- won't be renting from these scam artists again
Dec 29 2016
Pros: Personal VIP Service
Dec 28 2016
The quoted price is not the real price
Pros: convenient to the airport
Cons: they charged what appeared to be an arbitrary amount for insurance of $60 per day for coverage or $38 per day for limited coverage and said it was compulsory. Additionally, they said coverage from other sources would not work. Hence, the cost per day tripled from what was quoted on the website. In addition, the car had some damage, the tank was only half full and they suggested we tip them.
Dec 27 2016
BUDGET should close this location
Cons: THIS IS THE WORST EXPERIENCE I'VE EVER HAD AT A CAR RENTAL LOCATION. FOR THE HOUR AND A HALF THAT I WAITED IN LINE AND FINALLY GOT A CAR, ANY CAR, I SAW NEAR FIGHTS BREAK OUT WITH CUSTOMERS AND STAFF. NO ONE WAS HAPPY. THE SYSTEM IS NOT COMPUTERIZED. YOU ARE REQUIRED TO FILL ENDLESS FORMS AND GIVEN NO COPIES. THEN THEY INFORM YOU THAT YOU MUST PAY EXTRA FOR THEIR INSURANCE WHICH WAS $55 A DAY EXTRA. BUDGET IS DESTROYING THEIR CORPORATE NAME. I WILL NEVER USE BUDGET AGAIN AND I'M CERTAIN THAT ALL THE OTHER CUSTOMERS FEEL THE SAME. SHAME!
Dec 27 2016
Listed for $4 a day. Actually $56 per day
Pros: The car was decent quality.
Cons: When picking up the car we discovered that mandatory $32 per day liability insurance and fees turned our $44 10-day rental into a $560 10-day rental. That's a huge difference. When I told the nice man at the counter that the listing was deceptive he said that he knows: "I spend all day explaining this to people." It turns out that there was no choice - we had to pay the price or not get a car. Moreover at the last minute other car agencies were charging as much or more. Adding insult to injury, the windshield was dangerously dirty, and the car was not full of bad as they claimed - after just three miles the guage ticked down from full to 7/8 of a tank. My advice: go to another company, read ALL the fine print, and call to see what the actual drive-away price will be.
Dec 26 2016
Bait and switch
Cons: Quoted 393 for a week and they charged over 700. Scam stay away
Dec 22 2016
Pros: Car was very frugal on gas and as it is the case insurance runs about $48 per day so that is really the cost and the $2.00/day rental few, that's the catch in 99% of foreign rentals. My car did have terribly worn front tires and I will complain to Budget corporate as this would put me the renter in danger due to potential Tire failure.
Dec 21 2016
Beware the insurance scam
Pros: Following what I beluved to be a good deal booking through kayak with budget, I was told no insurance had been purchased, not even the lowest possible option, nothing at all. I found this hard to beluved however they were very insistent and when they came to calculate the insurance the difference was negligible between the highest and the lowest but doubled the cost of the car rental. I did not get the car I ordered although it was suitable for what I needed and the guy knew nothing about the car even telling me the fuel I needed was not the correct fuel for the car and only the man at the fuel station saved me from putting the wrong fuel in. Bad experience with these crooks.
Dec 1 2016
Cons: It's the usual bait-and-switch Mexico. The car rental was $4 and then they hit you with the ridiculous insurance and then while no other then there we have used if charged a drop-off fee at the airport or the hotel they charged us $16 plus tax to drop off the car after not mentioning them when I booked it.
Nov 18 2016
Horrible customer service
Pros: Shuttle driver to airport was friendly and fast.
Cons: We pulled up to return our car and no one came to greet us. When we went inside, the rep at the counter acted like we were a huge inconvenience. I asked to speak to her manager because the charges weren't making sense - she said her manager 'wasn't in' and that my issues were 'not her problem.'
Oct 12 2016
total rip off
Cons: Insurance of $32 a day upped the overall bill by 1000%!!!