Ace Car Rentals in San José del Cabo from $6/day

4.0 Mediocre

Premium

Aug 16 2017

Bait and switch

Pros: The car, while it was a new car, still was not the car that we reserved. We reserved a Nissan Maxima for 4 adults and got a KIA Sorento

Cons: This was my first use of the Kayak site and we reserved a car for a week out of Cabo. The car was not what I ordered (a smaller KIA instead of a Nissan). The real problem was that as soon as I reserved it, I received an email from an insurance company, Allianz, that offered to sell me insurance. I purchased the insurance, but ACE rental would not recognize that insurance. I had to purchase another insurance policy through them at 3 times the price or not get the car.

2.0 Poor

Full-size

Jul 24 2017

Misrepresentation of Rental Costs; Vehicle Not as Represented

Pros: Not much. Starting with the (initial) airport shuttle ("Ace badged"), which delivered me to a 35 minute wait, at the (wrong) office. Once we took (other) shuttle, I was offered a Kia "Forte"(instead of the VW Jetta-Full Size or "similar"). My reservation stated Then, instead of the $30.69USD, that my reservation stated, I was given a choice of $180.69USD (with a $2500.00USD "Hold", and final charge on my credit card), or $215.51USD, for an $800.00 "Hold", and final charge on my credit card.

Cons: I did not appreciate the disorganization, the need to go to (2) different office locations, the waiting in line (at each of those offices), for a total of 50 minutes, the type of car that I was rented, (i.e.smaller than the car class that I reserved), or the ("Surprise!!!") additional charges that were somehow acceptable, and explained by, the "Terms and Conditions". While "Additional Charges may apply for required insurance, when the "required insurance" is 6 times the cost of the rental, something is wrong.

10.0 Excellent

Minivan

Jun 28 2017

as it should be

Pros: everything was as advertised with no glitches

Cons: It is unfortunate that all the insurances need to be so expensive

10.0 Excellent

Minivan

May 30 2017

Pros: Ramona Alvarez in cabo san lucas was a great help and everything went well.

10.0 Excellent

Convertible

May 13 2017

Great bargain

Pros: Little yellow convertible Fiat for 6 days-231 bucks. Can't beat that!

8.0 Good

Minivan

Apr 25 2017

Pros: Mini van was clean, and everything worked well on it.

Cons: The price given on Kayak for renting a mini van from Ace for a week in Cabo San Lucas was about $140. All other mini van rentals listed on Kayak were $400-$450 a week. When we got to Ace to pick up the mini van, they said that the $140 price doesn't include taxes, fees, etc, and those brought the price up to $424 for the week. So they ended up being the same price as the other car rental companies. It's a tricky way to get people to choose them.

5.6 Okay

Convertible

Mar 18 2017

Pros: Ease of transactions

Cons: They charge you 30$ a day for insurance unless you put 4000$ down

5.6 Okay

Minivan

Mar 5 2017

Too much pressure for Insurance

Cons: I get the deal - give someone a very low price to rent a car - but then heavily pressure someone to buy what is very expensive insurance. I had my own - and even then was made to feel extremely uncomfortable.

2.0 Poor

Luxury

Feb 28 2017

you better buy the insurance

Pros: The office was clean and the car was cheap.

Cons: The ACE representatives take a long time to check you in and out and it is very unclear what insurance options you need. I was under the impression that my credit card provided me insurance so declined all insurance despite the ACE representatives advising to get the full insurance coverage. Just to put it into perspective the rental was $50 without insurance and $200 with full insurance - so a 4x difference. On the highway back to return the rental car I got a flat tire which I fixed myself. When I returned the care the ACE representatives charged me $330 additional for the flat tire and dirt marks on the car. I had no choice to accept because they had a $2,500 deposit and I was late to catch my flight. I would not rent from ACE again.

10.0 Excellent

Full-size

Jan 31 2017

Very clean car

Cons: Lack of signage or direction to the service desk at the Airport

4.8 Okay

Compact

Dec 25 2016

Insurance tripled the advertized price

Cons: The insurance that was added was misrepresented and ended up tripling the cost of the initial advertised price of the car.

8.0 Good

Minivan

Dec 16 2016

BAIT AND SWITCH

Pros: Found that pricing was misleading. What I thought was going to cost $25.00 per day ended up at $70.00 per day due to mandatory insurance which should have been shown at the outset.

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