Union City Hotels

Location

After dinner , wife an I ready to go to bed, my wife noticed pillow cases nor linen was changed. We are avid travelers, we were horrified! Head of housekeeping had it changed at 9:00, but wife an I were tired and this event made us stand in hallway for almost an hour till changes were made.

Everything was clean and nicely decorated

Parking $70/day

The hotel was very nice, verrry expensive. Seconds away from the heart of time square. Great experience!!

Cost of items were outrageous, but that is probably just New York, Time Square.

i loved the location

Staff and Bull and Bear.

Grew up on the WA. It's looks very tired now though. Ironing board was broken, Almost burnt my foot off. Had to check out early, check out staff had no remorse or offering to lessen my bill. Good stay but they don't go the extra mile, which they need right now, considering the competitive landscape of midtown hotels and their current status as kind of a shitty/ outdated hotel. Sorry WA, I love you but either drop your price or update.

Staff very nice. Room was clean and quite. Great location I would stay there again

Nice interior

All staff Ive come across felt like security. They dont respond to greetings. When they selectively ask to see your room keycard to enter the hotel and you see the people in front of you stroll right in while you get "carded" almost everytime...Im a well groomed mid 20's asian business man on vacation what more do you want? And in the heart of korea-town no less! I avoided the staff for the rest of my stay due to their less than friendly disposition and most times they seemed too busy to talk to you because they are allll on their phones textingg! Mainly speaking of night staff. For such a historic Landmark of a Hotel the staff certainly takes away from its authenticity,beauty and glamour. As far as the rooms go everthing seemed fairly clean and nice. Only issue was the brown water I had to shower in and the air condition wasnt working the first day but their engineering staff promptly fixed the A/C unit.

Nice hotel

Check in process was BAD Booked via Kayak and they did not have my reservation I had a confirmation # Took almost an hour to resolve

Your hotel is located at the heart of Manhattan and it was very convinient for sightseeing.

Location

Easy walking distance to area attractions like Madison Square Garden, theater district, Empire State Building and numerous restaurants. Very clean room with plenty of outlets, and friendly front desk. Very nice, and rare, open outdoor space in front of hotel.

A bit disorganized with the luggage holding process and the lobby lounge should be open later during the summer. The hotel has very nice outdoor space which is rare for hotels in that busy area and could get better use. Got back from concert at 12:30 and had to look for a bar/pub to have a night cap.

Clean, Good location

Broken front door.

Location

Tv didn't work, no free wifi

great location (super close (less then 3 min walk)) to Grant Central Station very good price for what you're getting; closeness to time square, Rockefeller center beautiful lobby comfortable bed good AC

lots gnats in the bathroom (we stayed Sat Sept 10th-13th, 2016) smallish rooms

Nothing but that we had to leave

The location and service were great. The room was very comfortable and spacious (especially for NY). We ordered room service and the food was excellent.

The parking was more expensive than other local hotels ($65 vs. $50 at other hotels).

We arrived early and our room was ready. We were able to check into our room early which was very much appreciated after traveling all night on the red eye. The staff was friendly, attentive and the hotel was charming and very clean. Great location to everything. We really enjoyed the Lantern's Keep downstairs.

staff was outstanding comfortable room, if small great location

older building with slow elevators :) small room (but it is Manhattan!)

The room and lobby were beautifully decorated and the hotel was in a great location right in the middle of manhattan. The staff was very professional and extremely helpful.

The room was agonizingly small for the amount of money we paid for it. When we checked in the lady behind the desk said she was "upgrading" us, and we barely had enough room to walk around the bed. I shudder to think of how small our room was before the "upgrade".

Our stall shower was missing the sliding door. The bathroom got soaked during every shower

Staff and rooms

The elvatores where a lilltle confusing

Value, location, comfort, and service were all excellent

Accessibility/ location, customer service

No sound insulation in rooms near elevators (room near elevator was outrageously loud because of elevator mechanism and doors continuously opening and closing). They moved our room, but could be a problem if hotel is full.

The room was ok, was not too happy with my experience here.

The place was a "4" star and the hallways my family and I smelled weed When I asked the valet parking to get please get my car "I was told it took 20 minutes " I waited 50 minutes and no one came to let me know my car was ready, and they knew I was wait for it.

The location was awesome

It was so small and incredibly expensive for what you get. There were families being evicted in adjacent rooms. Don't know the story there, but not your typical "4 star" experience.

Location

Very Old hotel and very expensive

The location is great for Central Park and Time Square

The staff was not helpful. Need a computer to print boarding passes-we had to pay $3.95 to access a computer in the lobby for 15 minutes to print boarding passes. The rooms are very big for NYC standards, but the entire hotel is run down. Need new carpets everywhere.

the front desk and bell staff were helpful

rooms need a serious upgrade, very old and outdated furnishings. I tried to contact the reservations manager seven times to adjust our reservation and apparently she doesn't actually exist because she would never answer or return my calls.

Fantastic staff that went above and beyond to meet our needs. Turn town service was nice (cookies in the room!). The room was very small, but functional.

There was a party going on down the hall that was very loud due to the thin walls. Took 2 hours from the first threat to kick the people out at 3am.

Clean, quiet, friendly, accessible to subways and attractions.

I liked that it is right next to Penn Station and just two blocks from the venue where the concert I was there to see.

The bathroom was very small, the TV was at least 15 years old and about 30ft from the bed.

I generally don't expect too nice of a place at the low rate...but the carpet was sticky and the beds were sticky and damp. None of the outlets worked. The staff was nice, but not the most accommodating. Although, in their defense, there really wasn't much they could do - it really just needs to be renovated.

We had to wear shoes the entire time we were in our room, because the carpet was damp and sticky. Had to order fresh comforters everyday due to the beds being so damp and sticky. Did not look forward to going back to our hotel each night after our long days in the city. Needs renovation.

It's very close to Times Square! But that is not really a plus since everything in New York is readily accessible via subway. Daily maid service was nice.

Smelled musty, no amenities, not enough outlets to charge electronics like cell phones and laptops. Also there were bedside lamps but they were not plugged in and when we looked there weren't any outlets!!! When I return to NY I will definitely stay elsewhere! Mildew noted in the bathroom. And the place really needs to be renovated.

Wonderful pleasant staff. Very helpful and inviting. Great location to everything!!!!! Clean, and good enough size for what we needed.

Slow elevators

The staff was very nice. Several people went out of their way to be friendly and helpful.

Having to pay everyday for wifi is ridiculousz

Location was great. It was close to central park, Times Square, museums, Empire State Building and convenient access to the subway to go to other areas. Staff was friendly and pretty helpful when asked questions.

The staff went out of their way to assist with all our needs and although we were not happy with our room they went out of their way to sort us out .

The first room we were assigned to , room 945 had a bad odour which was intolerable. We were then changed to room 444 which is slightly smaller but has good odour , unfortunately the aircon was super noisy and disturbed us on the first night . we then worked out a way to improve this noise so much better. The shower head in room 444 needs attention as it leaks at the back of the pipe - this is evidence of poor maintenance.

The room with one twin bed. It was the perfect, cozy size for one person, and much more affordable than other types of rooms at this hotel.

The fact that there was only decaf coffee pods in the room. People staying in a hotel do not always want just decaf. The room we stayed in had no bathtub and I was very disappointed with that.

Very clean rooms. Proximity to Times Square, subways and restaurants. Will definitely stay here the next time we visit New York.

Dirty bathrooms

clean and mid town so all the attraction you can cover by walk

breakfast was not included while we expected bed and breakfast

Great Location and wonderful people made this place worth being in NYC!!!

Nothing...

The room was clean and the beds were comfortable. The location was excellent for our needs.

The hotel is tired and worn. It needs an injection of cash to update and refresh the rooms and fixtures. It wasn't the worst place to stay because it was clean and the location was great. The front desk was understaffed at both check-in and check-out. This created long lines and long waits. We had to wait an hour for our room to be ready because they were behind on their turn-overs and we arrived at 8PM. They need to hire more staff for peak times.

minibar was loaded with choices

deceptive staff. gave me a different room with a smaller bed than the one I paid for. but after waiting on lobby for an hour after my check in time because the manager hadn't inspected the room, I was too tired and Aggravated to argue!

friendly staff simple old NYC charm, architecture large, well appointed rooms for an older hotel easy access to meetings

Great location - near Columbia University

Dingy, no elevators, dim lighting, narrow corridors.

Extraordinarily noisy and very bare bones. The hot water in the bathroom took very long to heat up and proved unreliable. To reach the hotel, one must climb a steep and narrow stairway, only wide enough for one person. Only in NYC could this possibly be considered a two-star hotel.

The location was the only thing this place has going for it.

The rooms ware super old. Old furniture. Super small bathrooms. Extremely small showers. Not clean. A real dump in my opinion.

The only good service I got was from the room service staff and the hotel handyman who came to help we with my heat after being dismissed by the front desk attendant

The front desk staff I encountered upon check in was beyond rude, beyond inhospitable. I had to wonder if I was getting a rom for charity or had I not just spent a tidy sum to stay there. As a business owner, I had to speak to the management whose response was less than satisfactory. Had my check in by been at 11pm I would've cancelled and stayed elsewhere. Had I not been tired- the sidewalk outside would have sufficed. I will NEVER stay there again not recommend anyone to. I have Zero tolerance for bad service and rude staff. They should be let go or out around the back to count towels or something. Not interact with humans

Location is perfect, hotel is beautiful, clean and comfortable.

Desk staff was consistently rude over 4 days. Not so much to me but anytime I walked through the lobby I overheard snippy sarcastic remarks being made in response to questions.

It was in Manhattan, and had a bit of character- though not original to the time period so that's a bit unfortunate. There's decent coffee for sale in the lobby. Appeared to not overcharge me, and no sign of bed bugs!

Room was 13' by 9' -that is being generous with the arms pan - that didn't really matter since we didn't hang out there, but it was laughable. Also had a shirt fall of a hanger just to retrieve it covered in dust bunnies. Key cards stopped working halfway through, not a big issue except it's a stair run up/down as the elevators are a bit wonky. Was hoping for old charm, didn't have much of it. Not really worth spending extra, overall. Seems like over $300 will get something special, otherwise might as well just book a Holiday Inn or something basic.

Location wasn't too bad. Very close to Times square. Walking distance to Broadway shows and shops.

Extremely small bathroom with no ventilation. Walls are thin. Could here everything going on outside like the windows we open even though they weren't. No dresser to put clothes in. Very basic. Loud air conditioner. Laundry facilities would help a lot! Took forever to get an elevator bc they were always full. St Front desk staff not so friendly. Conceirse service not useful at all. Didn't even try to help us figure out things to do. Very disappointed.

With its location just hard to compete but, anything beyond that is not remarkable. The hotel old fashioned, we change three rooms and still have not found a room that has hot water which meets our demands. Only after a number of requests thay sent a plumber who fixed the problem. Very suitable for those who want mainly to visit the city and get a good-value because of the location. This huge hotel stay can not offer much more.

Clean and comfortable with helpful and efficient staff. Good value for the money. Elevators are tiny and slow and are shared with housekeeping. Plan time for trips up and down to your room accordingly. If you haven't been to NYC, rooms will seem small, but by NYC standards they are not.

The staff was incredibly friendly and motivated to make the stay at their hotel pleasant. The hotel and my room were both super clean. When I had a problem with my reservation, the woman at the front desk said she would send me a voucher for a free night. That was truly decent of her, but I honestly would have been happier with getting the room I booked.

I specifically sought a king size bed and stopped in at the hotel a few days before my stay to make sure I was getting the room I booked. I also asked not to be near the elevator bc I needed quiet. I was coming in late from work and had to be back early. So when I opened the door to my room, which was right next to the elevator, and saw two queen beds, I was not happy. I really wanted to sprawl out in a big bed, even though I am short. Also, the shower was way too small. This is the second time in a month that a Hilton property (the other was a Doubletree) has downgraded my reservation. I'm a Hilton Honors member -- now I'm wondering if that's code for "abuse this guest."

Rooms are way tooooooooo small!!!!!!!!!! The bathroom, tiny!!!!!!!!!! The headboard on bed, dirty!!!!!! Not acceptable!!! No extras in regards to pillows and linens. Location, great!

This is a wonderful establishment where we stayed for almost a full week. The doorman was very polite, as were the receptionists. We had a few special requests, which were all met with ease. When we commented that the room was a little small they showed us a larger room, which we chose to decline. Our room ended up being perfect for the two of us. The sushi restaurant on the first floor is incredible, we dined there twice during our stay. Everyone is very attentive here. I am very excited to plan our next trip and return to this hotel.

Friendly staff, great location, unbeatable price!

It is a non smoking hotel, however someone was smoking and the smell wafted into our room.

Nothing.

The room is very small with a grate ceiling that makes the room noisy. There is one shared bathroom on each floor and the rooms are small and very unkept.