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Outstanding customer service from staff at all access points. I also appreciated that while they do have an award-winning fine dining restaurant, there was also a more cost-effective cafe within the hotel for more simple breakfast and lunch options. The location is a plus; we have stayed at other hotels closer to the water but we wanted to be further in the heart of downtown to be closer to art gallery & shopping; Rosewood Hotel Georgia was perfect. Thank you Kayak for making luxury a little more affordable!
Rooms. Service. Location.
Everything was delightful, except for figuring out the parking, which was also expensive, as all downtown parking is. Perfect location, lovely staff, extremely comfortable rooms. And to think we almost stayed at the Four Seasons! That we didn't get to stay longer!
Service was impeccable. Facilities were well kept, rooms were beautiful. A bit pricey without a discount, but absolutely amazing.
Excellent furnishings. Nothing.
The staff at this facility were very, very kind; and very, very helpful. The best I've ever encountered. Top marks.
The staff was incredibly professional with wonderful attitudes.
Staff were very helpful Expensive.
The restaurant at Four Seasons had a delicious breakfast and the bed was super comfortable! The hotel feels a little old and worn down rather than luxurious, the gym is small, hot-tub was luke warm with no jet power, pool looks nice but it's small and shallow and there were silverfish in the sauna. On top of this I had some thing happen to me personally that didn't make it a great experience overall (things like the cleaning staff didn't come any day I was there).
This hotel was nice We had a good time there our negative has to be that we came back with bedbugs. This were found two days later. My wife killed one and had been bitten on her arms and neck area
I arrived at 2.0 pm and asked for my room, but it wasn't ready until 4.0pm. I reserved a deluxe suite with downtown view,but I got one with a swimming pool view. It was a bit challenging to get my room.
Hotel is walking distance from Granville Island, Stanley Park, and the Aquarium. Close to great restaurants and shopping. The hotel staff were friendly and helpful and the restaurant is excellent.
Fantastic customer service, staff friendly but professional. Bed incredibly cozy, just what I needed after a long flight from France. I would stay here again in a heartbeat.
Called 3 times to try to stop and retrieve a phone charger. Put on hold for too long, name,phone number and email taken. Promises to get back. no follow through 3 times. finally just bought a new charger before my next stop. You would think that a 5 stare $400/night would have a system for collecting, marking and storing items left in rooms.
Aside from being everything I look for in a hotel—quiet, great views, luxuriously comfortable bed, friendly and attentive staff, beautiful architecture and decor throughout—its location really makes it special when it comes to exploring the city. It's perfectly situated along major bus and train routes, and you'll never spend more than a minute or so hailing a cab on the street (which is great, as there's currently no Uber or Lyft). Vancouver's already a super walkable city, but this makes it incredibly easy to get around without a car. Even then, you're never more than a few blocks from great food, art (the Vancouver Art Gallery is across the street), landmarks, parks, entertainment and shopping. It also smells phenomenal. Stay there.
Unbelievably attentive staff and attention to detail.
I accidentally left my wallet with my drivers license and credit cards and money in the room. The housekeeping staff was excellent in their professional conduct. The maid took the stuff to the housekeeping department. The lady there was very helpful. The entre contents were returned to me. I truly appreciate their honesty, integrity and helpfulness. I always expect to have a great stay at the Hyatt hotels, This made it even better.
Staff were excellent. From the front desk, bellman, housekeeping and concierge, everyone went above and beyond to make our stay extremely pleasant.
Accessible to everything , nice staff , The Grain Bar is awesome , Starbucks on site . Fantastic , would highly Recomend it to everyone I know and will definetly Come Back and Stay None
A lovely hotel - great location and fabulous staff
Cleanliness, pillows and location were great! Dislike the comfort of the bed! Felt like I was sleeping on a soft floor. Not therapeutic at all. Woke up to a sore back.
Breakfast was great! Rooms were clean and spacious.
Decent views Great food Had to switch rooms, 1st Room was very dirty and the balcony door was broken so we could hear all the street noise and had a draft. We went from 19-20th floor Beds didn't look like that photographs. No robes
Hyatt was (again) an excellent choice. There was nothing to be desired. We were treated very well and the view from the room was fantastic! Friends traveling with us choose a different hotel in close proximity and it was nowhere close to Hyatt quality and comfort! They paid parking over $40 a day and our parking fees were much lower during the holiday weekend! We were very pleased during this stay!
Staff was excellent
Great location, great facilities, starbucks in the lobby, super efficient elevators so getting up and down from high floors is easy even during the busiest periods, comfortable, spacious and well appointed rooms, excellent service from staff at all levels. An outstanding experience.
Size of room and amenities
Amazing staff, clean, beautiful room with deck. And the most comfortable beds and bedding.
A truly great boutique hotel in an excellent downtown location.We usually prefer to dine out at night,but could not resist the lure of the wonderful atmosphere & superb food in house.I suspect all staff are highly trained in delivering excellent customer care & certainly they deliver it.The Wedgewood was a wonderful experience over the four nights we spent there. We would be cranks if we did !
Great bar and restaurant. friendly staff. very comfortable / luxurious rooms. windows are older not well insulated for sound. A bit noisy as it is downtown
The room and the food. The hotel offered a free breakfast, but there was confusion with the on line booking. The offer system should be clarified. With other hotels offering a free breakfast i.e. Opus Hotel, the on line booking for the coupon was much simpler.The Hotel did honour the free breakfast.
Our room was very comfortable &the hotel location was ideal for getting around Vancouver. Meals in dining room were v expensive, especially breakfast & frankly I've had better hash browns at MacDonalds. We had a comparable breakfast at a similar hotel in Seattle that was 25% cheaper & and of better quality by far. I just hate to be taken advantage of in that way. The box of chocolates I received for staying didn't make up for poor food at an outrageous price - even if this is a luxury hotel.
The location is excellent. The service was first class. The restaurant 'Bacchus' was also excellent. I would definitely stay there again.
Comfortable room and quiet floor. Nice to come back to a lovely room after a day of exploring Vancouver.
excellent service with large rooms, and a very good location in the middle of the city rooms are bit old, but do have large flat screens TV
Friendly professional staff Delightful breakfast in the beautiful Bacchus lounge Spacious room with quality linens and L'Occitaine products Great value Excellent location
Everything. From the most helpful and friendly staff, all of them, to the attention of waiters, bartenders, up to the Manager who stopped to chat while having breakfast. The room was large and well furnished. Not Applicable.
Superb location, the most comfortable bed I have ever slept in. Elegant setting. The 2 of the restaurant staff could be a little on the snooty side!
Best hotel for service and ambiance in Vancouver nothing
It was a beautiful hotel and was reasonably priced.
Loved it all but found the staff to be extreemly friendly and helpful
The location was good -- pretty central to downtown and only a short walk to the Skylink train. The living room was extremely small -- much smaller than the pictures on the website. It's not a room one would want to hang out in. So for the price, it didn't strike me as a good value. The check-in process occurs in a dark, run-down room in the hotel garage. I'd recommend the place for business travel. I'm not sure I'd recommend it for leisure travel.
The staff was amazing the rooms were impeccable the views in our corner suite were amazing !! Although the features of this hotel are truly amazing..... We were not able to stream music via Bluetooth into the stero system from our devices. My girlfriend had made a mix for my birthday celebration we had to listen to it from the iPad
Modern, clean, quiet and efficient
I really didn't like the attitude of the employees(specially the front desk) ..and the quality of the service doesn't high to a 5 or 4 stars hotel service..comparing to other shangri-la hotels world wide
Well appointed, modern, spacious. Construction noise. The hotel failed to warn us about this. We would avoided it.
The service was outstanding. We had two suites during the day of our wedding for both wedding parties to get ready in. All of our requests were completed in a timely and gracious manner. The staff was incredibly nice and overly helpful. Thank you for making our day that much easier. Nothing, it was a perfect stay for what we needed.
cleanliness, modern, practical, amenities the after shampoo conditioner is impossible to get out of that bottle. please change your container!
Staff I have stayed at hotels that cost 2/3 the cost of this place in Vancouver and were just as nice if not better. I am very confused why I paid $600 a night to stay here.
Beautiful hotel and location Restaurant is excellent Try to do a breakfast package. Well worth it.
The staff are amazing warm friendly and genuinely helpful. Beautiful hotel and good location. A calm oasis in a busy world
n'espresso maker in room. big tub. fireplace in room. saltwater pool and hot tub open year round. awesome concierge. housekeeping noticed I'd bought a bottle of scotch and proactively left me proper highball glasses for it! not really any view
I was in Vancouver for one night for an early AM meeting. I had a long day of work and travel before checking in and the staff made me feel immediately welcome. My room was spotlessly clean and very comfortable. I regret not having more than a few hours to take advantage of this property. No cons to report
Staff was so nice, car to take us to dinner, beds very comfortable, big bathrooms, luxurious robes.
Everything was amazing, I can't wait to go back! Nothing. Everything was great
We arrived early in the morning from a cruise ship. The staff was so welcoming. We knew at 9am a room would not be available...so we went off to explore Vancouver. 30 minutes later we had a cell phone call that our beautiful room was available. I don't want to rant...on and on...so all I will say as a previous owner of a meeting planning company that needed to book high end hotels for my VIPS...this is a very classy and comfortable property at a wonderful rate. WE WILL STAY HERE OUR NEXT VISIT TO VANCOUVER. Thank you for a wonderful stay.
Very friendly staff, very customer oriented. Clean, nice rooms/suites. Great location right downtown. Just a little mold on the grout in the bathroom.
The room huge, staff caring, hotel conveniently located in downtown, and awesome. Busy street during day because of near by building construction but not really an issue. Still quiet in room!
Great location. Beautiful room including living area and outdoor patio (had a fifth floor corner room with two walls of window). Incredibly efficient and friendly staff. Surprising inexpensive. There was construction going on across the street. No fault of the hotel but did make for a mixed view. Shows that the city is bustling and the concierge immediate apologized to each new guest instead of making excuses for it.
Extremely helpful, friendly and dedicated service. Unfortunately, we were in and out quickly for an early flight, but everyone was terrific in getting us checked in, fed, and out the door to the airport on time.
The staff was very professional and friendly. Very classy overall feel to the style of the hotel. Their was nothing I disliked about our stay. Would definately stay here again.
Restaurant has very limited options and very rude staff. food taste poor and not worth money. Hotel is very small with limited facilities. I will not like to stay again.
We booked this hotel somewhat last minute after an Airbnb reservation didn't work out. We were very pleased with the hotel. The location couldn't be better, service was very friendly, and the room was spacious and well-appointed. No pool or hot tub, but for a smaller hotel like this, it's not unusual.
Staff and Building were fabulous. Location was great. The online/website marketing advertised hot tub and swimming pool facilities as part of the building. Turns out, there is none. Also - details in the room itself for maintenance = the drain plug on the "soaking tub" did not close and, therefore soaking could not happen....and the "hot" water only ever got to tepid-warm for the shower I took.
Suite was beautiful
This is my third stay in this property. Great location, great staff, having a seating area a big plus! Very quiet. Am appreciative that it's not your typical business type chain hotel. Because my first stay was after property first opened, like all "homes," am starting to see the wear and tear of time. Hope the property stays energized vs transforming into a tired grande dame.
no slippers in room ...
The rooms are small, but everything else was great. Fantastic front desk. The hotel was quite willing to change a reservation by 24 hours, but not the hotel booker. Turns out that the booking service (that begins with "K" and won't allow comments on this site, uses a third party hotel booker (also not allowed a mention here) but begins with a "G" who are totally inflexible.
Friendly staff. Clean room. They didn't have an exercise room....the one elliptical and bike in a room with a drop down ceiling that couldn't accommodate anyone over 5'5' was VERY disappointing.
The rooms were clean and spacious. the facility was nice. The people were helpful. No problems.
This is a great location.the staff is helpful and you are able to easily walk to many Vancouver sites.
We love the proximity to BC Place stadium. Yes, we had booked a room with 2 queen beds and a fold out sofa and were put in a room with only one bed and a fold out sofa. There were no other rooms so we could not change, nor was there a reduction in price. Bed was too hard for our comfort.
Place seemed very clean. Staff was flexible and friendly. The price seemed to be a good value for such a large room given how expensive Vancouver is. I paid a fair amount more for a space 1/4th the size in NYC. I liked that they had a pool, jacuzzi, and exercise machines. The views were great and the rooms were very spacious- both a bedroom and living room, so good for families or small groups of friends. Great location- close to sporting arenas and an easy walk to the skytrain stations. Housekeeping was very accommodating. The large suite style rooms work well if you need to spread out for a longer trip or make room for family members. Comfortable and unpretentious. WiFi? Forget it. Didn't work at all. The friend staying with me was an IT professional who told a staff member part of what the issue was, but the staff member didn't seem to have the technical knowledge to fix it. I just gave up on it after trying many times over several days. Don't come to this hotel if you need WiFi. I was glad they had newspapers to read instead. Cable channels seemed disorganized and lacking in selection- no in-room channel guide provided. No free breakfast either; I was paying a lot for the room and this should have been included. The $60 per night place I stayed the first night I was in town did offer this, and the price for this room was much more spendy. And yes, the place was spendy, but was not modern, upscale or trendy (in the best sense of the word).
Professional hotel staff. Large and clean room. Very well located in Vancouver downtown. Highly recommended hotel.
large rooms, lots of space, great location in heart of Vancouver city
great room layout for us, having a separate sleeping area. Conveniently located to get to BC Place Stadium! friendly staff and clean hotel. waiting for the elevators and walking through the front desk area to get to and from the pool.
Room was quiet and clean We had asked for a suite with 2 bedrooms but ended up with only one bedroom and two beds
Traveling with kids, it was great to have the different living spaces/sleeping areas, and the kitchen.
Location, location,location 2nd Visa charge - not too sure what it was for
The bathroom was in poor shape. No water pressure and the toilet didn't flush properly. Room 1402
I arrived very late and left very early. The suite was great. The wake up call came in. A brief but positive experience.
I have stayed in downtown Vancouver many times. I don't know how I hadn't heard of the Rosedale before looking to book this trip online. Check in was quick and easy and they let us check in 2 hours early. The hotel is clean, the service was excellent, our requests for extra towels and coffee in the room were fulfilled literally within minutes of the requests being made. The location is amazing. We had a fabulous meal at Rosies Restaurant downstairs. We will definitely book there again next time. Make sure you put your "Do Not Disturb" sign out when you go to bed. The maid knocked on our door at 8:15 a.m. We were up...but what if we hadn't been?
Convenience to Orpheum theatre N/A
The property is a very easy walk (even in inclement weather) to the convention center. It excels based on value: a bit cheaper than the others but includes continental breakfast and a access to a nice fitness center.
Amazing location in downtown Vancouver to enjoy all the terrific city has to offer! Beautiful views and gorgeous rooms but it all boils down to location! Breakfast was a nice perk too!
Location.. Going on Cruise and only 1.5 blocks from Cruise Ship Terminal. and 1 block from Train.... The Room Suite was well decorated and very comfortable, Clean and prepared for our arrival. Had booked 2 rooms and paid in advance. On arrival only showed one room booked. Staff worked to correct issue but only after turning attention to other parties who arrived at counter then came back to us. Poor Signage walled past the Hotel. Very poor continental breakfast , appears added as a after thought, not enough room or selection. Common areas on floor were not environmental regulated areas were hot and muggy
close to train station coffee maker in room worked well Lions Pub was good felt safe Hotel is a few floors in a tall building...not a 4 or 5 star experience...harbor view was partial...breakfast very minimal,better at a sleep inn...furniture worn and outdated...not romantic
I liked the breakfest Hotel conditions
Location is very central Pool, fitness room, and all amenities that make a 4-star hotel a 4-star hotel were unavailable. Staff was hardly accommodating. Room deco was very outdated and not completely clean.
Clean, great location, well sized rooms. Value for money Check in concierges could not appear more miserable if they tried. Multiple stays at this hotel and the same experience each time. I feel like a burden each time I check in
Two minute walk to Sky Train and connection to airport. Good bar/restaurant. All for less than half of the Four Seasons across the street. Slow check in/out because of having only one staff at desk.
all you expect and more....Comfortable mattress, pillows, fabulously smooth & lush linens, and quiet! a nice surprise, in a hotel so conveniently located in the heart of downtown Vancouver!!
Overall just about excellent. Pool was being worked on. Had to use pool across at 4 seasons in 40 degree weather. Incredibly inconvenient
I enjoyed the attentiveness of the staff and found the hotel luxurious. I also had harbour front view which I recommend to everyone. The room was large, bed extremely comfortable. I really appreciated a separate outdoor, covered area with benches for smokers. I found that respectful for those who smoke.
They are not cat friendly. The room we stayed in allowed our cat to run up into a crawl space including the ceiling and potentially the walls and ceilings of nearby rooms. This was a living nightmare, as she disappeared for close to ten minutes while hotel staff had no idea what to do. I'm sure the hotel is lovely if you don't have a cat, but if you do, avoid this hotel at all costs.
The staff were very accomodating. Went out of their way to assure we were taken care of - without even being asked. Friendly concierge and bell staff. Would definately stay here again.
The hotel was wonderful. I very much enjoyed my stay. Staff was nice and very accommodating in getting our friends on the same floor.
Comfort, Size of rooms, Location Limited parking
Were were given the option to upgrade our room...at a cost of 40$ a night. Rooms were comfortable and overall enjoyed our stay. When booking the hotel we booked a deluxe queen room....however when checking in we were told we could only have a room with 2 singles as there were no other comparable rooms. We were given the option to upgrade. So adding an extra cost and the parking is also approx. 40 $ a night!
The hotel itself was really nice. The bed was super comfy and it had little light switches on the side so you didn't have to get up to shut them off at night. The bathroom was huge, and the hotel had a sauna/pool open most hours of the day. Kayak booked us a room for three with one bedroom and a cott. The room name description was unclear and it really caught me off guard when I got there and the reception said "So, you'll be needing a cott?" without any prior knowledge from me. We just crammed all three people on the bed, which worked, but it was not at all what I thought was going to happen.
The size of the hotel is large enough for basement auto parking and a full service restaurant ---but not overwheming. Rooms very clean and comfortable, free wi-fi, quiet. Very central location, a block awy from the Canada Line subwy to airport. Rates aren't bargain basement but reasonable. Nothing lacking for me.
The bed was very comfortable and the air conditioning got the room nice and cold. The room was outdated and not as advertised on the website.
Bed was so comfortable I didn't want to get out of it!
It's a great and pleasant stay
The staff were very kind For the south tower: The Lobby, the entrance and elevators were not four star at all!
The hotel is centrally placed in the city and an easy walk to most of the major locations. The employees were very helpful. The facilities were clean. The price was very reasonable as well. I would definitely stay here again. Our room in the evening must of had some young kids nearby as music was heard along with laughing and voices through the walls or possibly through the ceiling. That was the only inconvenient part of the stay.
I've stayed at the Sheraton before. The location and value are great I was put off when the woman at the front desk ask me to email her my confirmation receipt upon checking in. In addition, there is a night club very close by that was in full swing until 3am. I was in town for an event and needed to get up at 5. Needless to say, I didn't sleep well.
Great hotel,location staff etc. stay here and you will have an awesome time! Aloha
The staff was pleasant and was very helpful and prompt in correcting my reservation. Telephone assistance was a little slow in response. I had to wait for 3 minutes to be transfered to the appropriate department. I don't understand why the oper could not help with simple inquiries.
Staff is most friendly. Restaurant choices were poor. The only sensible thing to do was get room service which is more costly. Very few options offered at the restaurant as opposed to room service. Parking even for a hotel guest was too pricey. They didn't clean my room the second day.
The location was perfect within walking of excellent restaurants and shopping. We also enjoyed the clean spacious rooms and the comfortable beds. The live entertainment in the lounge is always makes for a nice evening. Although we were just visiting the city, our stay at the hotel made the visit better. The staff was most helpful in directing us around the city---even to the Japadog stand near Smithe St. There are no negative comments about our stay at the hotel.
the crisp clean looking bed, made you feel comfortable before you actually snuggled under the sheets. Upon arrival at the hotel approached by very friendly valets and made you feel valued.
The service was impeccable from check in, to concierge, to bartender and wait staff. The lobby and public areas were beautiful as well. The room was large. The room was really run down. The carpet was old, buckling, and had stains all over and the furniture has seen its best days long ago.
The location Way overpriced compared to service and how old and outdated the rooms are. The bathtub was peeling, the hot water would go away in the sink, you had to constantly regulate it. They don't tell you ahead of time the cost of parking, which was almost $50.00 a day, otherwise I would have looked for an alternative, they just hit you with a bill dropped in front of your room door on the last day of your stay so you don't yell at them at checkout.
Staff was excellent. Very friendly and helpful. My room was clean, which was most important, but it really needed updating.
I liked how comfortable the bed was. Had a great night sleep. Pool and gym were nice. We didn't plan our trip but the concierge Sabine was lovely and more than helpful when she gave us a map and told us what my husband and I might enjoy. Great location. Parking is about $40 and wifi was $25. I would suggest this hotel for business men looking for an extended stay. The room smelled a little musty but that is expected for an older hotel.
The hotel was in excellent location, you can walk to many restaurants, museums, Auarium, the shore, etchowver the location comes with a price tag (expensive due to the world cup) and Parking cost way much per day. The staff were excellent.
Spent close to 20 minutes waiting in line on Thursday night for cab A cab was only available if someone was arriving in a cab, then you could grab it for yourself
Beautiful place to stay in a great location. Great people and they helped me get a refund from orbits. The bed was not very comfortable - ended up with quite a bit of back pain afterwards. The pool needs some updates too.
Very nice room, staff and facilities. Loved the pool and gym The directions to the hotel should be more specific. The main address of the hotel is on a street which does not have any valet or concierge presence. We had to go inside to figure out how to get to the main car entrance of the hotel. Also, the parking prices (50$ per day) should be mentioned upfront so that there are no surprises
Comfortable bed and allowed us to check in early and out late. We received a room that looked like it had been added in as an afterthought. Bathroom was extremely cramped and the door did not close, and the view...well if you like looking out the window and seeing a green tarp, this is the room for you. On the positive side, if you need absolute dark at all times of day, it would be perfect.
I liked the location most of all! The beds were very comfortable. Loved the dog at the concierge's desk! Wonderful bath products! A bit tired looking. Needs a ceiling fan in the room! There were 4 of us staying in our room, but we NEVER had 4 towels! Each day, we had to call and ask for another towel.
friendly professional service, especailly in the lobby. great location bathroom no ventilation, inconvenient location of electricity plugs, no slippers
The staff was fantastic. The location is fabulous and close to everything you would want to do in Vancouver City Center. The hotel is a beautiful building. Vancouver is a beautiful city and the Fairmount made it even better. Very little noise for being in the heart of the city. Wi-Fi fees are a huge joke, but not exclusive to this hotel. This should not be seen as a bad comment for this hotel. It is just another way hotels are trying to make more money. If you can, try and book your stay with Wi-Fi included and ask for a discount if one is available.
The hotel room was very nice and clean. We could tell that it had been recently renovated. Free coffee in the lobby all day was a nice touch. KAYAKs site clearly stated that the parking was free but when we checked in, the hotel staff said that the parking is never free. I am currently going back and forth trying to get reimbursed for the parking that I had to pay for. Had I known that I would have had to pay for parking, I would have stayed elsewhere. Especially since the parking lot was not covered and the hotel is located in an extremely active nightclub area. I worried about my car the whole time and the management was rude to me when I tried to explain my issue.
The location was convenient, staff was welcoming and helpful, breakfast on site for $18 for two, 20% off dinner in Irish pub on site, computer and printer in lobby for orintg our boarding passes, room was quiet at back, jacuzzi tub. Elevator broken so half off, great value at $67 plus tax. Walk up, but we didn't mind. Front rooms on Granville may be a bit noisier, not sure. We asked for at the back.
The downtown location was excellent, good price, clean, and friendly/helpful staff. The beds were very comfortable. The rooms needed some updating: a fresh coat of pain on the walls, maybe some new furniture. Everything seemed a little worn. The hotel is also right above a bar and close to several night clubs, which meant a lot of noise and light from the street at night.
Staff was great, very helpful and kind.
We were looking for a place to spend our last night in Vancouver after being at a marquee hotel for a conference for a few days. The room was small but clean and comfortable, so it perfectly matched our expectations. Free wi-fi and a 20% discount at the pub downstairs were bonuses.
Liked Irish Pub on the first floor, clean room and convenient beds Noise from outside after party crowds, air conditioner vent faces one of the beds too directly, no refrigerator
Very good location and good deal for the money. It might not be a good place for families being above a bar and night club and on the busiest party street in Vancouver.
The lady that checked me in. That's about it. Started with no early check ins, we were a few hours early. We ended up having to walk around downtown Vancouver for four hours before we could get in our room; which is understandable...but they didn't offer luggage storage, and they didn't suggest any things that we could do in the hours we waited, (in fact we wre pretty much ignored until check in time). We had to pack our entire car in the trunk and keep checking back on it. When we did finally get checked in, there was a fight that broke out in the lobby between a man and who I believe was the manager of the hotel. Our bed was uncomfortable, it sunk like a hammock. The lamp was broken & there was little to no light. I was charged for four people but ended up with only three, and they couldn't give me a refund for the one person that wasnt there. Also, they failed to mention that we get 20% off at the pub downstairs until we already ate & paid.
Staff curteous/friendly Handicapped had to enter hotel thru noisy pub
Bed comfort, bathroom, wifi. Too much noise from the street - needs triple glazing.
Professional, helpful staff Clean room, no odours Too much noise in the small hours from Granville Street partiers Bed was too soft Small room, tight quarters
Everything was great no problems
Great location by Gastown and near train to Granville sand Yaletown. Super friendly and helpful staff. Would stay here again. Offered upgrade at checkin for better room and continental breakfast and evening snacks. Food was mostly mediocre. Room was nice with deck, but near lounge area and heard doors close constantly.
Staff was very friendly and super helpful! Will love to come again!
Excellent location in downtown Vancouver. Parking is on site in a garage, but a bit confusing to find. Sofa in room was old and broken. Early 90s decor, but clean..
We didn't have a car, so being only a block and a half from Waterton Station was convenient. Front desk was very helpful. We paid to be on a Club Floor. It was worth it for continental breakfast, all day drinks and coffee, evening snack. The attendants there were really pleasant. I definitely recommend this hotel. Would have preferred a loveSeat to the two arm chairs in the room.
Hotel staff were very friendly and accommodating. They were professional and courteous and made checking in easy even though our reservation didn't register accurately in Delta's computer system. They thought we would be checking in the day after we actually arrived. Alison at the front desk was able to check my confirmation email and fixed the issue right away. Parking company associated with Delta Vancouver were terribly rude and unprofessional. Parking attendants were not friendly nor helpful at all. They made coming in and out of the parking structure frustrating and annoying.
Great customer service
Hotel was nice. Spacious. Close to the waterfront sky train station. Neighborhood is in transitional neighborhoods. One block away is sketchy
Staff is wonderful could use some remodeling and updating of furniture and facilities generally
This is solidly a two-star hotel. Admittedly this is my first and last experience in a Delta Hotel. There was nothing that I was used to experiencing in other Marriott-brand hotels. The room was spacious but the positives ended there. The "suite" was really an urban 1-br meaning there was a 3/4 wall dividing the bedroom from the living space, so we had to be super quiet once our baby went down for the night. Definitely not "suite". The room was clean-ish, but definitely dingy, maybe this was due to the age of the hotel. Definitely in need of an update. The mattress was VERY uncomfortable...surprising since this is usually the strong point at a Marriott. The couch was falling apart, the upholstery was separating at the seams and felt as though I was sitting directly on the hide-away frame beneath. The fixed shower pipe jutting from the wall was low and angled awkwardly sideways, making it difficult to aim the showerhead properly. I am only 6' and I had to contort myself awkwardly to wet my hair. We left a day early since we were not comfortable.
All the staff were great and very polite (In the reception Kim and Jason are awesome). Excellent location and easy access. Price goes up if you try to stay an extra day
Beautiful, clean hotel. Spacious room with great views. Excellent service
Service Concierge, especially Miguel! night desk staff, Zach, Jennifer, & Wing! TV remote was too hard to read, & sometimes didn't work! However, the electrician was quick to arrive!
Location is great for Robson st shopping and eating. Parking and the Internet is expensive.
Great hotel everything was so nice. The staff were so helpful. The rooms very comfortable and bedding was great!
Great location. Great hotel.
Rooms, Staff, location and amenities made this a delightful stay overall. I'd stay here again for sure.
The staff were all friendly, courteous, and professional. The decor was elegant and comfortable without being ostentatious. Location was walking distance to many of our destinations during our visit. Street noise was virtually nil (fifth floor). Room service breakfast was delivered on-time, well presented, and tasty. Wifi should be included at no extra charge.
The hotel was beautiful and luxurious, including all of the amenities. Loved the restaurant and the oyster bar. Staff was very courteous and helpful. Would definitely come back again.
Beautiful hotel. Great Location. Friendly Staff.
It's in a fairly convenient location, with a pretty lobby, clean rooms and a nice pool and hot tub area. There is 24 hour room service and the food is pretty good. They charge extra for wifi, they charge extra for using the business center (but you can ask the concierge to print and they will not charge you). I did not find the front desk to be friendly or accommodating. The double room is essentially two twin beds. The rooms are rather small.
The hotel is centrally located in downtown Vancouver and is close to everything. The staff at the hotel, particularly those that work as the concierge, are amazing! I wouldn't want to stay anywhere else in Vancouver. They charge extra for WiFi, but you can access it for free in the lobby.
comfy bed. $20 wifi? it's 2014!!!