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Liked price, location, staff's friendliness & helpfulness, updated rooms, kitchen, breakfast.
Staff was friendly. Gave upgrade to a giant suite when they were out of the room I'd booked since I had arrived late. The hotel was old and it was obvious that it was old.
Very clean and very well maintained. Nice accommodations. Nice staff. There was a transitional issue with the heating and air. We were between hot and cold days so the heat was the only option- no air conditioning. It was warm in the room on the hotter days- they did provide us with fans which helped. If it had been warmer outside it would have been very difficult to sleep.
A great location within walking distance of the State Dept., where I was attending a conference. Staff was helpful. Renovated room in the north tower was beautiful. Spacious, super clean, full kitchen, new bathroom and carpeting. Comfy bed. CVS and a liquor store adjacent. Need to upgrade cable to HD service. No restaurants or cafes nearby--at least I couldn't find any.
Just a few blocks from the museums, white house, etc. Only 40 feet from a CVS. Rooms were nice and clean. My Only complaint was that when asked about parking they told me they have a Valet. Afterwards a friend told me he parked himself for free. Not sure if they changed their rules or it was just poor communication. Either way i paid like 35$ extra each night.
Kitchen and dressing area... very unique! TV didn't work very well. The front desk didn't know all the routes and ways to get to the DULLES airport.
The staff were helpful and nice and the location was convenient. The kitchen is a nice convenience, but not needed for a short stay. The carpet in the room was dirty. There is no fan or window in the washroom so steam from the shower stays in the room, this causes humidity and mold. I'm allergic to mold so this was very uncomfortable. The hotel has two towers, and only one common washroom with one stall located in the other tower. If you have a late flight out you can store your suit cases but no place to change. The toiletries were advertised as designer. It was bath and body brand. The washroom was dirty, hair in the tub. I don't recommend the Hotel for physically challenged guests as there are steep stairs up to the elevator from the lobby. I had to struggle with the suitcases up the stairs. Beware that the hotel charges if there are more than 2 occupants in the room. This was not disclosed at booking. They also charge for incidentals at check in. I found this Hotel to be Overpriced for what you get. I stayed at the Marriott down the street last year, I payed about the same and had a much nicer room, pool, etc.
BEDBUGS. I had to launder everything and throw away my luggage. very annoyed. have stayed here before but will not be going back.
State Plaza provides nice, basic business-type lodging with good service.
* Room was a good size * Room included a kitchen area with full-size fridge and sink. The room was extremely cold, and when we turned the heat on, the vent blew colder air out. We called the front desk and were informed that they had "switched over" the system and that even though it was turned to heat it would only cool the room. We were told a space heater would be sent to the room, but one never arrived and then hours later we were told they were out of space heaters. If the heating and cooling system can be "switched over" then presumably it can be switched back, so my question for this hotel is if everyone was so cold that you ran out of heaters, why not switch the ability to heat rooms back on? Overall it was kind of bizarre and extremely inconvenient to have to wear coats indoors and put a damper on our otherwise-pleasant stay.
Great customer service, layout of rooms, cleanliness, quality of soap products, complimentary coffee in morning, great location, full-service restaurant Expensive valet parking.
Rooms, staff and food
was in town on business. Staff was polite and helpful even though I checked in around midnight. Room and decor were average at best. Not enough easily usable outlets next to nightstands. Central air system was noisy. a Pubic hair left on the sink and a couple in the shower was gross. Morning complimentary coffee was actually decent which was appreciated since I had to be up at 5. All in all, fine for me as a solo business traveler billing the client for accommodation. However if I was looking for a romantic getaway with my lady, or on vacation with the kids, i'd look for somewhere with a more unique and fun vibe and higher standards.
Very professional, very polite, very nice.
Can rank this as one of the best. Not over the top stuffy but excellent service, clean, active, perfect proximity to all of DC, awesome decor, fabulous staff. We are just so pleased and are excited to know we no longer need to search for a place when we come to DC in the future. It will always be The Melrose.
The hot apple cider in the lobby. Great location. The room was filthy. It was NYE so we didn't make a big fuss about it but we were not happy right away. Random sprays of stuff on the walls, a nice little white stain on the bed skirt. The first thing we did was check for bed bugs and luckily there were none. We went out for a nice dinner and when we got back there were security guards in the lobby who stopped us and asked if we were guests but we just nodded and he let us right by. We spent the rest of the night listening to one of our neighbors break glass and toss furniture around- I get it it's NYE but we didn't think this hotel was that kind of place or we never would have paid this much to stay here. The only thing the front desk did was offer us comped breakfast and to have security "look around". The final blow came upon checkout when we found out the valet fee was $50! $50?! Why not offer to comp that instead of breakfast no way we were gonna eat something made in this filthy place.
The doormen/bell captains, and all the staff were incredibly gracious and helpful. The room was good-sized and well appointed. The location is great with many restaurants in walking distance. The Metro is about 3 blocks away. The view from our room was not great, but we didn't care.
Great location, great food, great staff, very comfortable. No coffee in the rooms!
Staff very friendly and accommodating. good location, nice area for walking, close to Rock Creek Trail
The decor was excellent. I recommend using the subway, it's a short walk away. If it had a pool it would have been perfect, but otherwise it was fantastic. Service at the in-hotel restaurant was slow and food was a little overpriced compared to the excellent food you could get around town.
Location, location, location. And nice employees. Garage charge for the rental car was bit pricey.
Hotel was conveniently located and quiet generally. Since I only stayed for one night I did have time to form any strong opinions on the place. I thought the price was high but perhaps not given the address on Penn. Ave. The staff failed to inform me when room was available having arrived early in the morning.
It was a cute hotel in the center of the city. Very reasonable rates walk right behind for a great steak dinner. $5 Uber to any place in town. Valet service was a bit unnecessary.
King-size bed, bath tub, robe provided Slow internet, load air system, small bedroom
The room was bright, clean and nicely decorated. The bed was very comfortable and the kitchenette was fantastic! Stocked with the best shortbread cookies! The double doors were unnecessary. Bathroom was a bit small.
I love "historic hotels" and this is a really nice one, with the upgrades that matter--excellent, comfortable beds, free internet, good location, helpful staff. You have to climb up stairs from the tiny lobby to the main floor. Is there wheel-chair access? I couldn't tell.
People were nice, exellent location, free internet, complementary water / news paper/ gym/coffee/ very cozy coffee machine broke
woman checking me in on 11/22 was great. very comfortable bed. great location.nice tv, internet hookup great, concierge very nice and helpful. unfortunately, i was not given the wake up call at 5 15 am like i requested.also, it was tricky to adjust the thermostat to desirable temperature.
Location is awesome. Pillows were hard (I am picky), plumbing fixtures were broken (reported, not fixed, reported again), coffee not replaced for next morning two times, TV's are not HD. On a positive note, we had an excellent steak in their restaurant and the service there was outstanding.
Classic feel. Excellent bathroom with up-to-date but classic style fixtures. A/C was noisy in my room. I used earplugs to sleep and it was fine after that.
Great location, walk to anywhere. Spacious room with separate kitchenette. Elegant and stylish. My wife enjoyed the makeup table in the room. Helpful staff. Noisy HVAC. Slow draining shower / tub with slippery bottom. Not enough outlets to power all our devices at once.
The location was great. In the center of the DC business district with food and shops everywhere. Close to the national mall. It's a hike but a doable walk. Not as advertised. The suite was nowhere near as luxurious as advertised. There was constitution within the hotel that I was not notified about. Room prices should not have been $200 per night plus parking with the construction. Room had an outdated feel. I would love to stay again in a few years when they gut and renovate the entire hotel.
Location was great for business, dining and nightlife. Current renovations took away, but it's something that has to be done. Besides the construction the place was nice, quiet and was within walking distance to many businesses, restaurants and nightlife as well as tourist attractions.
Rooms are clean ; relatively quiet, nice staff Under construction Quinoa oatmeal everytime in breakfast buffet
Was hair in my ice tray but it was a peaceful stay.
Perfect location for us, near Dupont Circle. Large room, clean, kitchenette, very comfortable bed, L'Occitane toiletries. Good Happy Hour menu in bar, Nice stay.
the renovations are finished the location is good the price was still right the walls are thick and I've never heard my neighbors free breakfast isn't included anymore will the price start to rise as people discover this place?
The lobby was beautiful and inviting.
The convenience, staff and rooms were all outstanding. Clean, spacious.
Whenever I'm in DC, (once or twice a year) I always stay at the St. Gregory. It's centrally located in the Hub of DC action with convenient public transportation to anywhere within walking distance from the front door. Love the food, drink, and freindly smiles and banter of the doormen. The computer equipment in the business center can use some updating though.
The location was great. Close to Georgetown, Dupont Circle and a reasonable distance to the mall. The restaurant served a good breakfast. Large comfortable room. We arrived near midnight. The valet parking at that hour is handled by a rather rude and indifferent man in a security guard uniform. Check in was rather slow. WiFi is extra.
Not a bad location from the White House. Cleanly, friendly staff, and have a bag check-in. Room felt "stuffy." You can hear some traffic and sounds from the nearby college.
Very clean, comfortable, and modern. It is currently under construction in the hotel lobby, but it was never bothersome to us. We could not hear it even from the elevator! Great place to stay
very friendly staff and clean room with good linen.location is convenient room too small
The staff are great and go out of their way to make your stay perfect. Meticulously clean.
- Facilities were great - Hotel rooms comfortable and spacious - Very nice Gym facilities - Front desk staff very welcoming and corporative - Room wasn't ready on time - Staff in lobby area; not so friendly - Corridors were very warm
The staff was very friendly and knew our names quickly.
The staff were extreamly helpful and went out of their way to make sure our stay was a very good expericance.
Impeccable service and great location.
Location was the best thing Nothing in particular but it could be less pricey
Attention to detail; Aesthetics; Quality of room; Great amenities; Blue Duck Tavern Pillow too high/mattress a little too soft for my liking, but that I suppose is nothing more than my personal preference.
Service and public areas what you would expect from this mark. Rooms are a bit tired.
The suites were large, clean, and well decorated. The kitchens had everything you would need to cook meals. There were two nice cold bottles of water waiting when you got there. My daughter loved the open fire place in the lobby. Close proximity to the metro, specifically the green and orange lines for easy access to the National Mall. The folks at the front desk were very helpful. The washer and dryer was a real perk. We had a great stay at AKA! The tubs are a little high, but I assume so water doesn't splash out.
terrace missing breakfast on Sunday
There was more room than I expected or needed. The suite was well appointed and felt luxurious. The staff were very helpful and courteous. One bathroom counter was not very clean. The outdoor noises, which were present late into the night, were significant. I'd recommend better, quieter windows for such a nice hotel.
I liked the comfort and facilities particularly. We stayed in a two bedroom apartment and we were a group of 3 adults. The space was large and comfortable. The heating system was easy to manage and the kitchen area was better stocked with utensils/equipment than the place we stayed in NYC. I was particularly pleased to have a washing machine and dryer in the apartment. The staff were very welcoming and helpful with information. The location was also excellent - just a short walk from the White House and it was an easy walk to most museums etc. Our criticisms of AKA are minor. A "light breakfast" is available Monday to Friday. This is tailored to the American market. We would have found it more usuable if more cereal options and toast were provided.
I had a very comfortable and modern furnished 1 bedroom apartment. It included a complete, well equipped kitchen and also a washer and dryer--quite luxurious! The public hallways always had a cooking smell--not always pleasant. The smell did not penetrate into the rooms.
Location - walkable to everything Requested several items - fix drain in tub, additional remote for TV and did not get them.
The accomodations were fabulous. Great fitness and business center. Courteous staff and location can't be beat when business at the Capitol. Little trouble communicating with maid.
No maid service
We like the great location and the friendly and helpful reception staff. Scott from engineering is very responsive and dedicated. The cleaning staff is one of the poorest we have encountered in our travels. Their attitude is surly and their work poor. On our cleaning last cleaning day, 30 July, dirty sheets were left all day in the general hallway just off the elevator and our room was not cleaned. It was cleaned Saturday by a resentful staffer, who did not replace towelling completely and we found out later, threw out or bags we were saving in the cabinet under the sink for our own trash and shopping.
location of the hotel on center of the capital. in the 9th floor on my suite there was very noise left , which have a big sound when arrive to the floor, so he wakeup me of my sleep, many times on every day of my 12th night.
An apartment feel in a hotel setting. Very comfortable and welcoming. Lots of space and facilities which made for a luxurious end to a 5 week travelling holiday. great position, quiet- 1 block from the white House and a short walk to the National Mall and close to Metrorail.
staff was very friendly room was very musty smelling hotel seemed a little worn and rundown
good friendly service
The location at 21st and M is great. The staff was friendly and helpful. The cookies at check in were delicious! The property seemed to be under some type of renovation. So, from the outside, parts of the hitem seemed to be out of commission. The room was fine. But the hallway was almost exclusively grey and dated.
We had an excelent stay at Marriot.... We enjoyed But...... 5 minutes after we leave the room, my wife left an expensive blouse in the room... I personally hanged out the blouse in the closet...so I went back to pick it up.... sadly I couldn't find it..... the staff came to the room..... But nothing of blouse was there.... that evening in our family meeting my wife didnt know what to wear.... So sad.... No time to shopping that day. So, Next time you leave you room in this Hotel.... you know what to do before close the door ....
Nice early check in. Clean and comfy beds. Expensive. Lack of free wifi is annoying
A satisfying choice-well appointed, good sized rooms. Comfy bed. Good location to Foggy Bottom and Georgetown
The room was tiny and a dump. It was dusty, I was sick all night. The hotel is in need of a major renovation.
Walking distance to Mall and Georgetown Nothing
We arrived in town earlier than expected and we were allowed to check in very early with no trouble.
To get to the included internet was very confusing without asking. Al the other options had an extra cost.
From the staff to the amenities, enjoyed the room, restaurant and proximity in DC. WiFi in room should be free and food pricey.
Overall, a nice hotel and had a good stay. I especially enjoyed the gym, which was the best hotel gym I've ever tried - had a lifting platform, power racks, and dumbbells going up to 120 lbs. My only complaint would be the daily parking fee, nearly $50 a day. Nearby garages seemed to be charging $20-$25 a day.
Very nice, large, clean rooms. Under construction. Gets noisy well before 8am says it's in Georgetown but really it's east of it. Not a lot walking distance
Clean, beautiful room, bed was very comfortable, good food. the air conditioner was noisy.
Overall hotel was in great condition and price was right. Wireless charge of like $15 is ridiculous in this day and age.
Good location Several smokers on our floor.
Very nice hotel. Lobby was well designed and appealing. Room was spacious and welcoming No major dislikes.
Great location. Very clean room and bathroom. Great ambiance in the area. The air conditioner in the room would keep automatically changing to the heater setting.
Near perfect stay Everything very pricey, but not out of line with the area.
Facility was quiet, clean and showed a high level of attention to detail. Concierge was very helpful for dinner recommendations and provided a perfect location that was not readily found via standard web based search. Gym staff was inattentive and actually were playing 2 types of music very loudly at the same time!
Extremely impressed by staff, facilities, comfort, cleanliness and overall level of quality.
Location, staff were great At $200/night I could have had a true 4 star
Clean, rooms updated Rooms a bit on the small side
There was food crumbs underneath the bed when we got there
Clean room, big bed, hot shower, fast enough internet. Located near plenty of restaurants and pubs. Convenient to Metro. $22 for breakfast, which in NOT included with the room?! Luckily, Bagels Etc is a short walk away. Coffee machine in room was nice, but staff left just two creamers each day.
We liked the location and the space in the room. Our room had a full kitchen and someone cooked hamburgers. Every time we opened the door, we were hit with the smell of cooked hamburger. The staff came up with Fabreeze, but it didn't really help. The room could use an upgrade and there was no ventilation in the bathroom, nor were there any chairs on the balcony.
Great service with nice accommodations close to attractions.
The room was a decent size. I liked that it had a balcony. I liked that it had a bathtub and shower. I was allergic to something on the bed. I found that the bed was very uncomfortable. The room was very noisy so if you cann't sleep with noise, then skip this place. I was on the top floor and every horn blow and sirens are very loud and very often. Construction was also very noisy at 6AM. The circle has a lot within walking distance, but there wasn't a good selection of food places adjacent to the hotel. I think parking was absurd at $40 a night, especially when you give them your ticket and they forget to get your car....and when you finally get it back you have a nice dent on the door. It's like a hotel trying to be fancy but it's not fancy enough for the cost. I would say find something better.
The room was huge and the full kitchen came in very handy. Convenient to the Metro. Trader Joes and Whole Foods a few minutes away. My only real complaint is the valet parking is way overpriced at 40.00. Go on Parking Panda and self park a block or two away for a fraction of the cost. Parking overpriced. No ice machines.
Size of room. Run down.
Comfy bed. Spacious room. Service by all working there was awesome!!
Mini suite with separate kitchen, living room, bedroom. Convenient location. Bed was too soft. Clock radio was difficult tp [rpgram.
Comfortable beds, lots of space in the rooms, and fantastic location. The facilities could use some updating - the carpet in the room was quite old, as was the paint on the walls.
Great service from the front desk, Ross was fantastic. Large room, extremely comfortable bed.
The rooms were spacious with a small kitchenette!
Size of room was great. Walkable to the Tidal Basin/DC monuments/White House and to Dupont Circle area. I booked through an outside travel company and had to call to have a charge reversed.
Roomy Got no sleep with all the sirens; needs updating--dirty curtains and rugs--yuck!
we found the River Inn to be perfect for our needs. We have 3 young children and the room was suitable (+ cot) for us all. A metro station is only a couple of blocks away which made travel to the centre of D.C very easy. Would certainly recommend this hotel to others.
The hotel suite was very nice, clean and comfortable. The location was amazing, very quaint and charming neighbourhood only 5 min away from the subway, which made travelling to all parts of the city easy. The staff were very friendly but we noticed that the toiletries and towels were not replenished regularly during our stay, which was disappointing as it was not a cheap hotel. It was nice to have a kitchenette but the fridge was old and very loud, as was the AC unit, which was also very loud.
Location and excellent value for money. Was unable to order room service one because they were too busy and one of the restaurant staff was very rude.
At midnight before the morning I was flying to DC I received an odd (non-customer-facing) zendesk email informing me that River Inn had overbooked and would not honor my reservation. We called (800.468.3578) and were told that I would be re-booked at 1 of 2 nearby hotels—and I would be informed which by email before 5:30 AM. No email arrived. I called the number again at 8:30 AM (as I boarded the plane and after sitting on hold was eventually assigned to Washington Circle. Customer service was very helpful but looking back on it, the system wasn't able to make their own promised deadlines, causing unnecessary anxiety. When I arrived at the new hotel, there was more trouble: the room they had booked was only available for one night and then I would have to move so they downgraded me to a room so I could stay for the duration. Oy vey!
the room was very clean and we liked the location.The room was set up perfectly,it served all our needs. I don't want to sound cheap but the parking is expensive.If I plan to stay for a week that will add up to a costly expense.
Convenience to metro, location to Georgetown( walking distance), daily cleaning service, staff helpfulness
An amazing location in DC very close to metro and G'town. A very modern hotel with an attractive lobby and quaint suites. While I did not have an opportunity to enjoy most of the services during my short stay, I trust they are well-maintained an equal to other parts of the hotel. I will definitely return.
The hotel was two blocks to the Metro and two blocks to Trader Joe's for breakfast and snack supplies. The room was spacious and comfortable, and we will plan to visit again. Garbage truck at the back of hotel in the morning. Oh well.
I absolutely love this hotel. The bed was so comfortable. The room was clean and nice The distance to the Metro was so convenient. The kitchen was so useful. We grabbed groceries at Trader Joe's up the block for breakfast every day. Parking. We ended up finding a parking garage up the block for $16 a day which was great.
Location The bed was too soft.
Everything, great location, friendly staff, very clean, great service! Nada
Our room was nicely appointed and well designed.The staff, although limited in numbers, were very nice and accomodating. We were happy to have a quiet room, as requested, with a super comfortable bed with beautiful linens. I wish every hotel experience was this great! I have to mention the perfect location for sightseeing, walking and shopping.
Central location to shops and restuarants. No real negatives.
wonderful hotel, nice room with a beautiful bathroom. walking distance to lincoln memorial etc pary at the square below was kinda noisy
As of Aug 31, the lobby was undergoing renovations. I didn't know that prior to my arrival. Not a big deal, my room was perfect. Just a heads up for future goers. Valet parking was $45/day, but you can come and go as you please. They do have self parking that's a bit cheaper. Pick your poison.
Very close to Georgetown. Also the bed was very comfortable!
The staff of the hotel is excellent.
location, however many other hotels in the area. Very comfortable bed. Large Bathroom. Small room. But overpriced.
Signed up for a 3 person hotel room - was changed an extra $20 for a double bed attached to a dolly so that we all had a place to sleep....I guess the room can fit three but not the beds...beware. The concierge asked "will all three of you be sleeping in the king size bed?" I said "No, of course not. I signed up for a 3 person room..." anyway lost $20....
Great rooms. Like that you put key in to control air conditioner so weren't wasting energy while not there. EXCELLENT bathroom. No free wifi in the rooms. Confusing information about how to get room service
The cleanliness and comfortable atmosphere. Relatively small lobby when compared to other Westin's.
I loved the location Renovations starting at 8am (ie- removing tile from the room above us). We did not have working water for over 12 hours!!! Our final bill had a $500 charge for our last night's stay.
Responsiveness of the staff Attempt to park in such a small area