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Staff was friendly. Gave upgrade to a giant suite when they were out of the room I'd booked since I had arrived late. The hotel was old and it was obvious that it was old.
the location, clean, good service good stay, did not havd a lot of time to go to the restaurant
Kitchen and dressing area... very unique! TV didn't work very well. The front desk didn't know all the routes and ways to get to the DULLES airport.
The location is perfect for a family trip to visit Washington D.C. The staff was very helpful in directing us to various sites and helping us navigate the city. Our billing was not correct and it still isn't corrected. I have made two phone calls to the hotel to fix it and still have not had a return call. I will make another call today and hope to hear from them.
location, comfort, friendly staff
A great location within walking distance of the State Dept., where I was attending a conference. Staff was helpful. Renovated room in the north tower was beautiful. Spacious, super clean, full kitchen, new bathroom and carpeting. Comfy bed. CVS and a liquor store adjacent. Need to upgrade cable to HD service. No restaurants or cafes nearby--at least I couldn't find any.
State Plaza provides nice, basic business-type lodging with good service.
Liked price, location, staff's friendliness & helpfulness, updated rooms, kitchen, breakfast.
Just a few blocks from the museums, white house, etc. Only 40 feet from a CVS. Rooms were nice and clean. My Only complaint was that when asked about parking they told me they have a Valet. Afterwards a friend told me he parked himself for free. Not sure if they changed their rules or it was just poor communication. Either way i paid like 35$ extra each night.
BEDBUGS. I had to launder everything and throw away my luggage. very annoyed. have stayed here before but will not be going back.
The staff were helpful and nice and the location was convenient. The kitchen is a nice convenience, but not needed for a short stay. The carpet in the room was dirty. There is no fan or window in the washroom so steam from the shower stays in the room, this causes humidity and mold. I'm allergic to mold so this was very uncomfortable. The hotel has two towers, and only one common washroom with one stall located in the other tower. If you have a late flight out you can store your suit cases but no place to change. The toiletries were advertised as designer. It was bath and body brand. The washroom was dirty, hair in the tub. I don't recommend the Hotel for physically challenged guests as there are steep stairs up to the elevator from the lobby. I had to struggle with the suitcases up the stairs. Beware that the hotel charges if there are more than 2 occupants in the room. This was not disclosed at booking. They also charge for incidentals at check in. I found this Hotel to be Overpriced for what you get. I stayed at the Marriott down the street last year, I payed about the same and had a much nicer room, pool, etc.
The staff was very welcoming and helpful. At times wait staff was sparse
Rooms, staff and food
The decor was excellent. I recommend using the subway, it's a short walk away. If it had a pool it would have been perfect, but otherwise it was fantastic. Service at the in-hotel restaurant was slow and food was a little overpriced compared to the excellent food you could get around town.
Can rank this as one of the best. Not over the top stuffy but excellent service, clean, active, perfect proximity to all of DC, awesome decor, fabulous staff. We are just so pleased and are excited to know we no longer need to search for a place when we come to DC in the future. It will always be The Melrose.
Everything met my expectations.
Staff very friendly and accommodating. good location, nice area for walking, close to Rock Creek Trail
The doormen/bell captains, and all the staff were incredibly gracious and helpful. The room was good-sized and well appointed. The location is great with many restaurants in walking distance. The Metro is about 3 blocks away. The view from our room was not great, but we didn't care.
Great location, great food, great staff, very comfortable. No coffee in the rooms!
The hot apple cider in the lobby. Great location. The room was filthy. It was NYE so we didn't make a big fuss about it but we were not happy right away. Random sprays of stuff on the walls, a nice little white stain on the bed skirt. The first thing we did was check for bed bugs and luckily there were none. We went out for a nice dinner and when we got back there were security guards in the lobby who stopped us and asked if we were guests but we just nodded and he let us right by. We spent the rest of the night listening to one of our neighbors break glass and toss furniture around- I get it it's NYE but we didn't think this hotel was that kind of place or we never would have paid this much to stay here. The only thing the front desk did was offer us comped breakfast and to have security "look around". The final blow came upon checkout when we found out the valet fee was $50! $50?! Why not offer to comp that instead of breakfast no way we were gonna eat something made in this filthy place.
Hotel facilities were very nice, location is perfect for going to GW. The staff were very helpful, I had a problem with the reservation, as even though I booked the reservation using getroom.com, it was not found in the hotel's records. I spent an hour on the phone with getaroom and the hotel staff to get it resolved. They recommended that I use Hotels Tonight instead. One comment, the cleaning staff woke us up at 8AM to ask us what time we wanted the room cleaned. I thought that was a little weird... would generally prefer they just come when we're not there.
was in town on business. Staff was polite and helpful even though I checked in around midnight. Room and decor were average at best. Not enough easily usable outlets next to nightstands. Central air system was noisy. a Pubic hair left on the sink and a couple in the shower was gross. Morning complimentary coffee was actually decent which was appreciated since I had to be up at 5. All in all, fine for me as a solo business traveler billing the client for accommodation. However if I was looking for a romantic getaway with my lady, or on vacation with the kids, i'd look for somewhere with a more unique and fun vibe and higher standards.
Classic feel. Excellent bathroom with up-to-date but classic style fixtures. A/C was noisy in my room. I used earplugs to sleep and it was fine after that.
I love "historic hotels" and this is a really nice one, with the upgrades that matter--excellent, comfortable beds, free internet, good location, helpful staff. You have to climb up stairs from the tiny lobby to the main floor. Is there wheel-chair access? I couldn't tell.
woman checking me in on 11/22 was great. very comfortable bed. great location.nice tv, internet hookup great, concierge very nice and helpful. unfortunately, i was not given the wake up call at 5 15 am like i requested.also, it was tricky to adjust the thermostat to desirable temperature.
Location, location, location. And nice employees. Garage charge for the rental car was bit pricey.
Staff far more "accessible", more communicative. Seemed also to be more folk around to help ... bellmen, etc. I can never remember how to run the thermostats ... I wish each room had an instruction card. Had to chuckle >>> When checking out, I noted to staff that the toilet might be clogged ... they gve me a comment card and suggested I mail the report of my jammed toilet in! I guess my comment lost something in its presentation, all wokred out oki.
coosiness the elevator is really outdated
Hotel was conveniently located and quiet generally. Since I only stayed for one night I did have time to form any strong opinions on the place. I thought the price was high but perhaps not given the address on Penn. Ave. The staff failed to inform me when room was available having arrived early in the morning.
Great location, walk to anywhere. Spacious room with separate kitchenette. Elegant and stylish. My wife enjoyed the makeup table in the room. Helpful staff. Noisy HVAC. Slow draining shower / tub with slippery bottom. Not enough outlets to power all our devices at once.
People were nice, exellent location, free internet, complementary water / news paper/ gym/coffee/ very cozy coffee machine broke
The room was bright, clean and nicely decorated. The bed was very comfortable and the kitchenette was fantastic! Stocked with the best shortbread cookies! The double doors were unnecessary. Bathroom was a bit small.
Friendliness of the staff
the renovations are finished the location is good the price was still right the walls are thick and I've never heard my neighbors free breakfast isn't included anymore will the price start to rise as people discover this place?
Everything starting from staff, facility and location to restaurants as well as transportation.
Good location, friendly staff, clean rooms ... To sum up a very good hotel.
Very clean, comfortable, and modern. It is currently under construction in the hotel lobby, but it was never bothersome to us. We could not hear it even from the elevator! Great place to stay
The staff was freindly, my family enjoyed the restaurants around, felt safe, happy and it was the correct choice for me.
Rooms were clean and comfortable Prices in the coffee shop downstairs were too high
convenient location, nice neighbourhood, clean and spacious rooms. rather sloppy service at the M Street Bar & Grill
the location the room facilities very expensive on weekdays.
Did not use facilities,,GREAT staff,, upgraded room...BEAUTIFUL None
good space in the suite; complimentary shoeshine no lotion in bathroom, and no newspapers delivered to room
The room, location and jazz brunch. heating throughout the room-bedroom gets extremely hot and heat does not transfer to the living room area. No thermastat exists in the living area for control of heat.
fully equipped kitchen
The staff are great and go out of their way to make your stay perfect. Meticulously clean.
Impeccable service and great location.
very friendly staff and clean room with good linen.location is convenient room too small
- Facilities were great - Hotel rooms comfortable and spacious - Very nice Gym facilities - Front desk staff very welcoming and corporative - Room wasn't ready on time - Staff in lobby area; not so friendly - Corridors were very warm
The staff was very friendly and knew our names quickly.
The staff were extreamly helpful and went out of their way to make sure our stay was a very good expericance.
Bathroom and toiletries. Bed and linens. Location is nice, but not walkable to tourist destinations.
Very comfortable, room layout was very well put together. I especially liked the half bathroom! I love modern interior design, which this hotel has; however, we have a 21 month baby and the sharp corners on tables and furniture pieces makes it a dangerous environment for a walking toddler
The staff was excellent. We were upgraded to a really beautiful room. They were very friendly, helpful, and professional.
Excellent customer service
The front desk staff was the most amazing staff I have ever encountered in my travel experience. Hotel employee was friendly, funny, welcoming, and professional all at the same time. This hotel is in a very nice neighborhood that I highly recomm
Awesome service. 5-star service. Organic restaurant on-site.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
It was excellent clean and good amenities. They also upgraded to a suite upon arrival which was nice.
The accomodations were fabulous. Great fitness and business center. Courteous staff and location can't be beat when business at the Capitol. Little trouble communicating with maid.
I liked the comfort and facilities particularly. We stayed in a two bedroom apartment and we were a group of 3 adults. The space was large and comfortable. The heating system was easy to manage and the kitchen area was better stocked with utensils/equipment than the place we stayed in NYC. I was particularly pleased to have a washing machine and dryer in the apartment. The staff were very welcoming and helpful with information. The location was also excellent - just a short walk from the White House and it was an easy walk to most museums etc. Our criticisms of AKA are minor. A "light breakfast" is available Monday to Friday. This is tailored to the American market. We would have found it more usuable if more cereal options and toast were provided.
I had a very comfortable and modern furnished 1 bedroom apartment. It included a complete, well equipped kitchen and also a washer and dryer--quite luxurious! The public hallways always had a cooking smell--not always pleasant. The smell did not penetrate into the rooms.
We like the great location and the friendly and helpful reception staff. Scott from engineering is very responsive and dedicated. The cleaning staff is one of the poorest we have encountered in our travels. Their attitude is surly and their work poor. On our cleaning last cleaning day, 30 July, dirty sheets were left all day in the general hallway just off the elevator and our room was not cleaned. It was cleaned Saturday by a resentful staffer, who did not replace towelling completely and we found out later, threw out or bags we were saving in the cabinet under the sink for our own trash and shopping.
location of the hotel on center of the capital. in the 9th floor on my suite there was very noise left , which have a big sound when arrive to the floor, so he wakeup me of my sleep, many times on every day of my 12th night.
An apartment feel in a hotel setting. Very comfortable and welcoming. Lots of space and facilities which made for a luxurious end to a 5 week travelling holiday. great position, quiet- 1 block from the white House and a short walk to the National Mall and close to Metrorail.
terrace missing breakfast on Sunday
No maid service
Location - walkable to everything Requested several items - fix drain in tub, additional remote for TV and did not get them.
Cool decor. Spacious suite. Fridge and microwave. Some of the desk folks were helpful. Nice public spaces. Hop-on hop-off bus picked up two blocks from the hotel. Near Georgetown, a more laid-back part of DC than near the center. First-floor room close to street. The WORST was the dirty silverware/china they gave us. Also, a security guard talking to the desk clerk at 2 in the morning woke us up.
Very well located,good price. would have been helpful if the hotel had a concierge
The staff was amazing!! So friendly, warm and welcoming.
The very friendly staff. They all went out of their way to give directions, advise on transport, restaurants, supermarkets, banks and also reservedt a king room for when it became available as my wife and I were in a twin queen room due to a late booking. The first room we were allocated had limited kitchen utensils - no sharp knives, no bottle opener etc
This hotel is located between the tourism district and Georgetown, making it easy to walk to both. It is also easy to access public transportation for longer trips. It is clean and comfortable and the staff were very friendly and helpful. One of the elevators was out of service, making for a long wait every time you needed to go up and down.
Location and staff were great. Had 1 bedroom suite - great amount of space for a city hotel. The sleeper couch cushions are a little tired and there were crumbs underneath the cushions.
Location Staff 1. The room needed work and updating - bathroom door didn't close, toilet had trouble flushing, stains in the carpet and a mild dew smell. 2. Housekeeping didn't come until called after 4:00 pm!
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Friendly service and amenities. None
Everything. This place is perfect. It is easily accessible entering DC. The rooms are huge with great workspace. The bed was the most comfortable I've ever slept in. And the staff were truly fantastic. This will be my go-to hotel in DC. Nothing. It was great.
It's a nice hotel, but the windows had blinds only and no curtains -- so it was bright as could be inside the room at 6:30 am. A good sleep experience is important in a hotel, and that wasn't possible here. Everything else was good.
Overall, a nice hotel and had a good stay. I especially enjoyed the gym, which was the best hotel gym I've ever tried - had a lifting platform, power racks, and dumbbells going up to 120 lbs. My only complaint would be the daily parking fee, nearly $50 a day. Nearby garages seemed to be charging $20-$25 a day.
From the staff to the amenities, enjoyed the room, restaurant and proximity in DC. WiFi in room should be free and food pricey.
Very nice, large, clean rooms. Under construction. Gets noisy well before 8am says it's in Georgetown but really it's east of it. Not a lot walking distance
Good location Several smokers on our floor.
Decent room, nice lobby, comfortable bed slow, to non-existent service in the lobby lounge, room wasnt ready until after 4PM. Rooms are smaller in size, and bathroom is not of the caliber of a 5 star hotel
Facility was quiet, clean and showed a high level of attention to detail. Concierge was very helpful for dinner recommendations and provided a perfect location that was not readily found via standard web based search. Gym staff was inattentive and actually were playing 2 types of music very loudly at the same time!
Near perfect stay Everything very pricey, but not out of line with the area.
Overall hotel was in great condition and price was right. Wireless charge of like $15 is ridiculous in this day and age.
Very nice hotel. Lobby was well designed and appealing. Room was spacious and welcoming No major dislikes.
Extremely impressed by staff, facilities, comfort, cleanliness and overall level of quality.
Great location. Very clean room and bathroom. Great ambiance in the area. The air conditioner in the room would keep automatically changing to the heater setting.
Mini suite with separate kitchen, living room, bedroom. Convenient location. Bed was too soft. Clock radio was difficult tp [rpgram.
Size of room. Run down.
Size of room was great. Walkable to the Tidal Basin/DC monuments/White House and to Dupont Circle area. I booked through an outside travel company and had to call to have a charge reversed.
Roomy Got no sleep with all the sirens; needs updating--dirty curtains and rugs--yuck!
We liked the location and the space in the room. Our room had a full kitchen and someone cooked hamburgers. Every time we opened the door, we were hit with the smell of cooked hamburger. The staff came up with Fabreeze, but it didn't really help. The room could use an upgrade and there was no ventilation in the bathroom, nor were there any chairs on the balcony.
Great service from the front desk, Ross was fantastic. Large room, extremely comfortable bed.
Great service with nice accommodations close to attractions.
Comfortable beds, lots of space in the rooms, and fantastic location. The facilities could use some updating - the carpet in the room was quite old, as was the paint on the walls.
The room was a decent size. I liked that it had a balcony. I liked that it had a bathtub and shower. I was allergic to something on the bed. I found that the bed was very uncomfortable. The room was very noisy so if you cann't sleep with noise, then skip this place. I was on the top floor and every horn blow and sirens are very loud and very often. Construction was also very noisy at 6AM. The circle has a lot within walking distance, but there wasn't a good selection of food places adjacent to the hotel. I think parking was absurd at $40 a night, especially when you give them your ticket and they forget to get your car....and when you finally get it back you have a nice dent on the door. It's like a hotel trying to be fancy but it's not fancy enough for the cost. I would say find something better.
Comfy bed. Spacious room. Service by all working there was awesome!!
Clean room, big bed, hot shower, fast enough internet. Located near plenty of restaurants and pubs. Convenient to Metro. $22 for breakfast, which in NOT included with the room?! Luckily, Bagels Etc is a short walk away. Coffee machine in room was nice, but staff left just two creamers each day.
Clean, rooms updated Rooms a bit on the small side
There was food crumbs underneath the bed when we got there
An amazing location in DC very close to metro and G'town. A very modern hotel with an attractive lobby and quaint suites. While I did not have an opportunity to enjoy most of the services during my short stay, I trust they are well-maintained an equal to other parts of the hotel. I will definitely return.
The hotel suite was very nice, clean and comfortable. The location was amazing, very quaint and charming neighbourhood only 5 min away from the subway, which made travelling to all parts of the city easy. The staff were very friendly but we noticed that the toiletries and towels were not replenished regularly during our stay, which was disappointing as it was not a cheap hotel. It was nice to have a kitchenette but the fridge was old and very loud, as was the AC unit, which was also very loud.
we found the River Inn to be perfect for our needs. We have 3 young children and the room was suitable (+ cot) for us all. A metro station is only a couple of blocks away which made travel to the centre of D.C very easy. Would certainly recommend this hotel to others.
The hotel was two blocks to the Metro and two blocks to Trader Joe's for breakfast and snack supplies. The room was spacious and comfortable, and we will plan to visit again. Garbage truck at the back of hotel in the morning. Oh well.
Everything, great location, friendly staff, very clean, great service! Nada
I absolutely love this hotel. The bed was so comfortable. The room was clean and nice The distance to the Metro was so convenient. The kitchen was so useful. We grabbed groceries at Trader Joe's up the block for breakfast every day. Parking. We ended up finding a parking garage up the block for $16 a day which was great.
At midnight before the morning I was flying to DC I received an odd (non-customer-facing) zendesk email informing me that River Inn had overbooked and would not honor my reservation. We called (800.468.3578) and were told that I would be re-booked at 1 of 2 nearby hotels—and I would be informed which by email before 5:30 AM. No email arrived. I called the number again at 8:30 AM (as I boarded the plane and after sitting on hold was eventually assigned to Washington Circle. Customer service was very helpful but looking back on it, the system wasn't able to make their own promised deadlines, causing unnecessary anxiety. When I arrived at the new hotel, there was more trouble: the room they had booked was only available for one night and then I would have to move so they downgraded me to a room so I could stay for the duration. Oy vey!
Location The bed was too soft.
Location and excellent value for money. Was unable to order room service one because they were too busy and one of the restaurant staff was very rude.
Convenience to metro, location to Georgetown( walking distance), daily cleaning service, staff helpfulness
the room was very clean and we liked the location.The room was set up perfectly,it served all our needs. I don't want to sound cheap but the parking is expensive.If I plan to stay for a week that will add up to a costly expense.
wonderful hotel, nice room with a beautiful bathroom. walking distance to lincoln memorial etc pary at the square below was kinda noisy
The cleanliness and comfortable atmosphere. Relatively small lobby when compared to other Westin's.
Central location to shops and restuarants. No real negatives.
The staff of the hotel is excellent.
Responsiveness of the staff Attempt to park in such a small area
Our room was nicely appointed and well designed.The staff, although limited in numbers, were very nice and accomodating. We were happy to have a quiet room, as requested, with a super comfortable bed with beautiful linens. I wish every hotel experience was this great! I have to mention the perfect location for sightseeing, walking and shopping.
As of Aug 31, the lobby was undergoing renovations. I didn't know that prior to my arrival. Not a big deal, my room was perfect. Just a heads up for future goers. Valet parking was $45/day, but you can come and go as you please. They do have self parking that's a bit cheaper. Pick your poison.
location, however many other hotels in the area. Very comfortable bed. Large Bathroom. Small room. But overpriced.
Signed up for a 3 person hotel room - was changed an extra $20 for a double bed attached to a dolly so that we all had a place to sleep....I guess the room can fit three but not the beds...beware. The concierge asked "will all three of you be sleeping in the king size bed?" I said "No, of course not. I signed up for a 3 person room..." anyway lost $20....
Very close to Georgetown. Also the bed was very comfortable!
Friendliness of the staff. The room was very nice for the price. Overall we were very pleased with our overall experience at the Westin and would definitely stay there again or recommend it to other travelers. The breakfast buffet should have included stock in the hotel for the price charged. The price was way too high. We had dinner in the hotel also and the price was quite reasonable and the food very good; which is part of the reason we were so shocked when our breakfast buffets cost nearly as much as our dinner the night before.
I loved the location Renovations starting at 8am (ie- removing tile from the room above us). We did not have working water for over 12 hours!!! Our final bill had a $500 charge for our last night's stay.
The best part of this hotel is the location. With children at GWU, it's the perfect place to stay to be close to campus, restaurants, and other Washington adventures. The beds and pillows were comfy. I didn't care for the smell of smoke coming in to the bathroom through the fan that ran constantly or tj e broken dial on the heat lamp in the bathroom so that it did not turn off automatically, I asked the gentleman at the front desk about dirty drips on the bathroom floor, the big smear on the bathroom wallpaperor. He said the housekeeping manager was there at the time and he would send her up. No one showed up before I checked out the following day. The 6" x 9" steam/burn on the carpet in the bedroom was also a big eyesore. I also didn't like being evacuated by a false fire alarm at 7 AM.
Staff was amazing and attentive, location great Could use some updating
Staff was VERY helpful, cheerful, and knowledgeable. The only problem was a dance competition that was held nearby. When the competitors arrived at 2:00am it was a bit noisy.
To begin, the location is second to none. 2 minutes away from the metro. And all the main DC sites are within minutes using the metro. Staff was also great, every morning there was lemon water and apples available for guests to start their day. Ultimately, the place was amazing, no complaints from my side, very clean, very tidy, and comfortable.
I really like the staff there and the fruits, candy and maps prepared for us. It's 15 minites walk to the white house. Location is beatiful and convinient. It was a little bit noisy at night because someone next door or above was talking. The noise cancelling was not that good.
The rooms were a very good size, had separate living and sleeping space, and a kitchenette. Staff was very friendly and accommodating. The best part was it's proximity to the Foggy Bottom metro stop, which put all of DC within reach. Otherwise it's only about a 20 minute walk to reach the monuments at the end of the mall. Parking costs extra, and street parking Is near impossible
Great location, friendly staff, and large rooms with kitchen inside.
The facilities, furniture, and furnishings are a bit older, but you get room to spread out in, the location is excellent, and the price is relatively inexpensive. It was great for a group visiting DC to explore all the wonderful sights to see. We had absolutely no complaints!
Location & Staff Run down A/C didn't work Parking was $40.00 + $7.50 (Tax)
We all enjoyed staying at the hotel. The location was convenient and the reception area personnel were very accomodating. We all felt that the breakfast was too expensive, for what was offered. Also, the service was awful.
Location, staff, adjustable fan in the room (quiet AC).
We loved that the hotel was within walking distance to the Kennedy Center and the Mall. The staff was wonderful, but occasionally there would be a line at the desk so a second person would have been nice. Parking is done by a valet for $40 a day. They went out of their way to make it convenient for us especially when we were in a hurry. One of the desk staff actually walked us to the Metro stop when we asked how to get there. How much better can it get! I would have liked it if they had a restaurant, even a small one, on site. Breakfast would be awesome but I'm not sure they have the room. The hallways were badly overheated and the room was too so we actually opened the window at night to be comfortable.