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Close proximty to city center, metro access through lobby. Nothing
Location, location, location Helpful staff Very outdated Raggedy carpet Stench in hallway Noise from plumbing in next room
It was clean The parking very expensive
The location was great and the rooms were updated. To big. Staff was not very friendly.
The Grand Hyatt is our favorite hotel. They have everything from good food to gift shops to a pool. I would highly recommend it! The room service options were slightly limited
Location was excellent. The hotel is really nice and the price we got could not be beat.
Clean room Quiet Friendly Staff Great location Great price Nothing!
Lots of foodie options and gourmet coffee within a five minute walk. Close to subway. Acceptably clean. Clearly some deferred maintenance in the guest room bathroom.
I like that I was created with champagne and the staff were very friendly!
Everything was very good but the cost was high for a room. I could have been as comfortable at a less expensive hotel Cost
Great accommodations perfect for Travel Show we were attending. Loved the location--convenient to many restaurants and sites of the city.
The room was very clean, the price was reasonable for downtown DC. Went to get away and attend a Wizards game, and the location is perfect for attending events at Verizon. Would absolutely stay again. Pool water was cold.
The staff and service was first-rate and the location made walking easy to the various monuments and museums. Also the train station was in easy walking distance. I can honestly say that there was nothing bad about this trip...my wife and I had a wonderful time!
Very polite & accommodating There was 1 towel for 2 guests each day that required making a phone call for towels everyday. There was no blanket on the bed, just an abrasive comforter that was too hot. The room was never cool enough. We paid for a room with a view, but ended up with a room that looked at a wall.
The people at the front desk, the concierges, the doormen, and the housekeeps were truly concerned about my comfort and seeing that I had the best possible time in Washington. Your concierges are extremely knowledgeable and took the time necessary to help me find stores and restaurants; making phone calls for me to get things done. My own family doesn't care for me that well! Cannot think of anything. Oh, there is one little thing, the front door to my room, number 302, sticks. I meant to inform the front desk, but it was so insignificant compared to everything else, that I forgot.
The staff was very friendly and helpful. Miscommunication in the lounge regarding a wine selection, and subsequently being overcharged.
Staff was very friendly and the room was clean, comfortable, and dark at night. At check in my wife asked about a refrigerator since she is pumping and the young lady had one sent to the room. The refrigerator was broken. We were able to make due with ice from the hall.
very comfortable bed and room Most of the staff was excellent but one person was not friendly and didn't make effort to upgrade the room since the door of the room they gave me was broken. A second person immediately changed the room for the better.
Location, excellent door men. No premium channels. Broken toilet that was "fixed" twice but I had to fix it myself a couple times. No water pressure. House keeping only left us with 1 towel. View of a brick building 6ft from my window. Bar staff were disruptive and joking loudly with doormen while people waited at the bar.
I liked everything. The room was modern, well appointed, with a comfortable bed, and spacious bath. The staff was as pleasant and helpful as any I have encountered in some time. The location is great! I ate in the restaurant once and I enjoyed my meal. I look forward to my next visit. The closet space in the room I had was limited and would probably be tight for two people. This is a very small fault in an otherwise very pleasant stay.
Location and cleanliness
Very clean, quiet and accommodating.
Nice lobby, courteous staff, comfortable bed. Tiny gym, mold in the bathroom grout, room amenities were average, surprising amount of wear and tear in our room for a hotel in this category.
Location is ideal for seeing the museums and monuments. Lobby and restaurant staff are warm and welcoming. If you forget to tip housekeeping each morning, don't expect clean towels.
Location They offered to an upgraded room with a view for more $ Room had no view. AC broke , took 1 full day and multiple sells to get it repaired.
This is such a grand hotel. We spent 4 wonderful days here, great staff, exceptionally clean rooms and great views.
Customer service The sofa sleepers
Location Maids Front desk staff on more than one occasion Very small rooms
I came down to ride my bike to all the museums and monuments. When I presented my claim ticket for my bike to the bellman my bike had been stolen. I spent 4 hours in the lobby filling out a police report
The Bellhops were amazing! So helpful and polite!!!
Excellent location. Beautiful view of the Washington Monument from our room. Staff was friendly, knowledgeable and helpful.
The staff at the hotel went out of their way to please us. In particular: Mr. Herb Wright greeted us daily with his million dollar smile and was always ready to be of assistance. Mekdes Pierce, Nathan and Limlin worked so hard each day in the lounge for breakfast and appetizers/dinner. They were so kind no matter how busy they were. Absolutely not one thing. It was an outstanding hotel.
Excellent service. I ask them if I could make my check in before 3 pm (the official hour) because I was going to arrive at 9 am, and they had my room ready for that hour.
Amaizing service with very friendly staff Beds and pillows were amaizing
The staff were very friendly and the hotel was beautiful. We'd definitely stay here again!
The staff Felt a bit hurried to finish our breakfast.
Location Horribly overpriced
Comfort of the room Lack of phone service or free wifi.
The actual hotel was clean and updated, the staff was friendly and helpful. Overall the actual stay was great. Nice little happy hour offered at the bar. Valet parked my car for 1 night, and took it upon themselves to charge $50 to my credit card, plus a $17 convenience fee. No lot in the surrounding area exceeded $25 for overnight parking. I should have parked my own car. I feel that the hotel was nervy and rude to charge us double the going rate for parking - without notifying me. I felt taken advantage of, since we were already paying top dollar for a 1 night stay. The hotel was nice, but not that nice. I stay in DC all the time, but I may not return unless this problem is rectified.
The hotel is a beautiful place with excellent finishes. Everything was in great condition and high quality. The rooms were small, which in understandable given the location, but this was a double bed room so it seemed even smaller.
We were in a suite and it was spacious and nicely furnished. Most staff were nice. Great having a Starbucks in the lobby. Nice central location. The bathroom was small, especially the corner sink. There was no counter space. Front desk clerks were hit and miss. Some nice, some not. Concierge staff were great. The breakfast was OK, not great.
Friendly staff. Citrus water in lobby refreshing Great interior design/decor Location No free wi-fi
Updated, modern hotel. Very friendly and helpful staff. Great location for touring DC by foot. Restaurant food was so-so. Found places close by for all of our other meals.
First class location and facilities Expensive
Very friendly staff! Watch the charges. Some claim "free" or complimentary but they aren't. Also the front desk wasn't staffed well for a busy weekend of a large charity function. Longer than expected wait times to check-in and out especially.
I liked the location Facilities, it is expensive for what they offer
Very comfortable and pleasant stay . Excellent service and perfect location.
Outstanding service and courtesy were the hallmarks of our stay here. The room was immaculate and well cared for. The location was perfect for everything we wanted to see and do. The conceirge was outstanding in his helpfulness. No coffee maker in the room, yikes, missed that first, fast heart- starting cup.
The room was lovely, and the staff was courteous, helpful and efficient.
Everything about the hotel was fantastic, the staff were very courteous and helpful and all made a point of knowing my 7 year old son's name. Not applicable.
friendly staff,premium location.
Location was great. Wonderful room. Two good restaurants with great staff but a bit expensive. All staff members were great! Fitness room was available even in this boutique setting. My son lost his stuffed animal while we were there and they left a new one in the room for him - it made him very happy (they later found his but let him keep the new one, "Freddie". Restaurant was too expensive, especially for breakfast. Fitness room was a bit small.
The staff was awesome Could've used a coffee maker in the room.
Staff was excellent; great location The walls are paper thin and the person next door had a party until 3 am. Impossible to sleep.
Great location also amazing views ,fun staff and lobby had nice vibe turns into social setting with a DJ When I arrived was able to get a room right away as requested but it didn't have a view . And had ask the guy that was checking me in if I had a view he says yes I do , I walk in to my room it was a room facing the inside I of the building no view very disappointing so went back down and young lady was able to get us a much nicer room very happy . During the evening they have DJ in the lobby so when out all day and came back you requested your room key in order to get in the hotel not happy about that
Location was great. Checkout was advertised as 3:00 PM, We were not able to check into our room until 5:00. When we did check-in we had already pre-paid for a Fabulous Room, but the staff member that was checking us in recommended we switch to a Spectacular Room since we had a young child. He said the Fabulous Room would be too loud due to the location of being on the top floor under the bar. We agreed to change rooms, but were only offered breakfast vouchers which we knew we wouldn't use. After we walked away my husband said he felt like the guy was a used car salesman and that we got played. We went back to the desk and dealt with another employee (Harry) and he switched us back to our original room and said that the room was not that loud.
Great bed, nice, modern room. Amazing location. Our room had a view of a brick wall, very disappointing. The room service was very poor and very expensive. Travel channel fans, don't come here expecting an amazing sandwich, it is no longer available.
The price was quite reasonable and the location was convenient as well. The staff was friendly and helpful too. Also the room was nice and clean. First, the website says the amenities include parking. What it doesn't tell you is that it is valet parking at almost $50/day. Second, the website says the amenities include free wifi. What it doesn't tell you is that the wifi is only free if you connect to it down in the lobby. Otherwise, it is almost $13/day if you connect to it from your room. Overall, it wasn't a bad stay. I just wish the website was a little more detailed/honest with some of its information.
Great location... Convenient to Metro and downtown Washington No negatives on this trip
Staff was so friendly and the hotel was very clean. Huge bonus was how close the hotel was to everything!! Everything is within walking distance from the hotel.
The gentleman at the front desk was very helpful and polite. There was a mix up with my parents reservation, and he too care of it. He also upgraded our room. The concierge was great with our kids, and gave them a free movie.
Location was great, staff was great
Close To Monuments And Verizon Center
The location and thier bed was comfortable. The AC . It was not cool enough. Need more tisue for tolet. Better reciption staff.
Central location Clean rooms Value for money (I suppose) WiFi not free in rooms and expensive Restaurant average. We asked for a cappuccino and got coffee tasting line filtered coffee with normal milk with lots of froth on top.
Everything was great! Am upset that they put an $800 hold on my credit card when the room was only $300
Cheap. No real benefits as a Marriott Rewards Platinum member. Nothing special about the facility. Lots of noise in the hallways at night.
Staff was very attentive and very friendly. Right next to Metro station that had a stop at Reagan Airport!
FRONT DESK LADY WHO WAS A COWBOY FAN MADE ARE STAY FUN WITH ALL HER ASSOCIATES BEING SO HELPFUL AND LOOKINg OUT FOR TWO SENIOR CITIZENS ! THANKS !
The staff, lobby, bar were very good and comfortable. The resturant was average. The room was small since the building was converted to a hotel from the post office. I stay with the Kimpton chain all the time. The room was very small for 2 people and 2 21 inch suitcases. However, it was functional. I rete the hotel 3.5 starts.
Great location if spending time along the National Mall. It's only a few blocks down. The hotel is gorgeous and the staff very kind and helpful. The in-hotel restaurant Poste is very good as well (get the Lamb Burger!). Overall, my wife and I had a great time there. Like most hotels ... the pillows. The mattress itself was great, but the pillows were small and squished down to near nothing.
This hotel, in an excellent location is a bit "long in the tooth" as the Brits would say.. but aside from the 1/4 mile walk to my room, the staff was great and they had a nice hospitality bar in the main lobby. Getting your bag up a flight of stairs w/o a ramp is something that they should work on .. esp when no valet staff is around to help. About as convenient as the NY Subway.
I loved my stay at the Kimpton Hotel Monaco. Our room was on a quit floor, spacious with high ceilings, a seating area, and a fully stocked minibar. The hotel is centrally located so easy to walk to nearby restaurants and museums. The pillows were not fluffy, more flat leaving my neck sore the next morning.
Great Hotel. My wife and I stayed here for valentines/anniversary. We were very pleased with the service from start to finish. We got the King Room with the vaulted ceilings and was everything we expected and more. Wow! those robes are nice and after not going ahead and buying one the spot I finally just broke down and ordered it. Staff at the front desk were very courteous and helpful and that extra touch of remembering that I had called earlier to inform them that we would not check in until after dinner was nice. (Hey I know its in the computer but its nice to hear the words). We will definitely return again.
Friendly staff who helped with relocation to a room on a different floor than initially indicated and provided forgotten toiletries in the morning. This hotel is in a neat building and in a great location. The weather, but you can't control that.
Beautiful room in historical building within short walk to all major museums, White House, and the Mall. Gold fish provided by the hotel (you have to ask for it) kept us company and made us feel at home. Complimentary bottle of champagne for my birthday was unexpected and wonderfully rounded up absolutely unique experience.
Staff was great Size of room
room were comfortable, especially the bed. staff were very helpful with planning of tour. very impressed with the happy hour where drinks and nibbles were provided free of charge between 4 and 6 every evening
Great room layout comfortable bed and fun happy hour for kids. Knowledgeable and friendly staff, good and convenient breakfast. When staff knows a family booked a room they should give multiple shampoos and conditioners before we have to ask bc we found ourselves without enough. Glasses (drinking) were not replaced daily.
Hotel location was between two metro stops serving different lines making it easy to navigate around the city. The breakfast and evening receptions were good. The room was well laid out and made it comfortable for three adults to coexist. Due to the popularity of the evening manager's reception the room where the event is held could be larger.
Price, location, 2 rooms for children, swimming pool, breakfast included, happy hour for parents, great city location
Clean room, friendly staff, great location, everything you want from a hotel
I enjoyed both a convenient location and hotel facilities, especially the indoor swimming pool gave me a remedy for jet lag. What we could see from the windows was only the wall of the next building. I agreed with this stuation because I chose this hotel by the location, otherwise I would have stayed in the suburbs.
Location was great. It was walking distance from many main sites in Washington. A metro was near by but, we didn't need to use it. The area is filled with excellent restaurants to walk to and there is a Starbucks across the street. The staff is very helpful with planning anything. I love the comfy beds and pillows at the Embassy Suite Hotels!
Centrally located. Lovely staff. They had free happy hour every night! In DC, that is nothing to sniff at. Continental breakfast had everything under the sun. The room was clean and comfy, but it was a wi-fi dead zone. You had to pay $10 a day for wifi, and my cell phone signal only worked when I was in the bedroom next to the window (we had a king suite on the 11th floor). The walls were that thick, I suppose? There's nothing that says cheap more than making guests pay for wi-fi at a $230/night hotel.
Location to the DC Conference Center; free breakfast Would have appreciated small half-half packets in room instead of powdered milk for coffee
The breakfast was good. All sights are in walking distance None
This Embassy Suites hotel has a great DC location. We have stayed here three separate times, stopping here on our DC trips. It is easy to walk from here to many of the central DC sites you want to see. It has a good family feel with a family cocktail hour that my kids love to participate in. They have a great room set up with games and snacks for families with small kids, and a separate cocktail room for adults not families with older kids. Breakfast is great...huge diversity of options, relatively fast for the volume, and my "picky kids" are happy and full by the time we walk away. The hotel rooms are worn down. The bathrooms are fifteen years past needing updating. The pool is too small, over chlorinated, and depressing. The cocktail hour is chaotic, understaffed and the snacks can not keep up with the crowd. (I get that it is free, but you have to keep up or just not offer it).
Very well received and nice and clean facilities. We've enjoyed our stay. The manager's reception was a +and the inlcuded breakfast had everything we needed to start the day on a good note.
Staff very friendly. Rooms were clean including the bathroom. The location is perfect if you want to walk around. We had an awesome experience.
bed sagged. a/c noisy. facilities worn.
Very convenient. The location is excellent for getting around town on the metro. It's just minutes from everything. I would definitely stay at this hotel again. The bed was a little uncomfortable. I couldn't tell if the comforter was sliding down inside the duvet or it was just really thin.
Hotel is walking distance to most of the things you want to see in DC; White House, Washington Monument, Smithsonian Museums. If you stay in a room facing 14th street you *will* hear street noise. We were on the 12th floor and you may as well be on the first floor because the height doesn't help with the noise at all. After a long day of walking you probably want a good night's sleep, that's probably not going to happen. Street traffic is loud and people tend to yell outside.
Our hotel was in walking distance to almost everything that we wanted to see - all the major landmarks as well as museums. It is very close to two subway (metro) stations and only a short ride way from Union Station where we took the bus to NYC. We enjoyed the coffee maker in our room and refrigerator to keep our snacks. We appreciated free coffee stand in the lobby. it's more of a wish - wish you guys had free breakfast. Most hotels do nowadays.
Clean and convenient to downtown DC.
Room was clean and pretty nice. Nice hotel bar and staff was friendly and helpful at the front desk. Would stay again for the price. The bellhop shattered a bottle of vodka that was in my suitcase....said "I should have told them it was fragil" I don't think that gives them the right to just throw my stuff around as if there was nothing of worth in there....what if it was a bottle of cologne that broke - would I have had to tell them it was fragile for something as small as that. After all my stuff was covered in vodka, they let me use their laundry services and actually ended up replacing the bottle with something of similar value. It ended up being okay and I was thankful for the replacement.
Staff was helpful and friendly. Wait staff at restaurant in lobby was excellent. Went above and beyond to make sure we were taken care of. Fair prices on the food. Blanket for fireworks was a nice unexpected treat. Quick walk to two different metro stations and 20 min walk to the mall. Blocks to restaurants and the cvs if you need something. It was hot. Not sure the hotel can control the weather.
The staff were very welcoming and helpful. The room was clean. Our shower head did not want to stay put. We booked online and I guess when doing so they like to give you the handicap accessible room. Parking was expensive! Breakfast was $60 for two people that will get you eggs and bacon.
Location is very ideal and convenient Carpet in the foyer and lifts looks too old and dents impression on the hotel
We basically got two rooms for the price of one. A room with two singles for the kids and the other with a king. The price was half of the other hotels in the area and was close to everything. The rooms were dated and while I wouldn't say the were dirty they were rough around the edges. The beds were old school and not the most comfortable.
location hasn't been renovated in, like, 80 years. shabby doesn't fully capture it. windows are thin and so noisy tasters choice instant coffee in the room
It was very well positioned in downtown DC. It was very old which was kinda cool but take your allergy meds it was very dusty. I think it may have been haunted too... Lol
For a stay in Washington D.C., I cannot imagine a more perfect hotel than the Courtyard Washington Convention Center. My husband and I were planning a quick sightseeing trip, and chose the hotel for its price and location. We could not have been more pleased. The hotel was immaculate, our beds were comfortable, and the staff was always more than accommodating. We were within walking distance of the National Mall, a number of museums and restaurants, and practically above Ford Theatre. The hotel itself was not without its charms; being an old bank, the basement included old vaults, and the local architecture, both of our building and the others in the area proved unparalleled. If we ever return to Washington D.C., we would love to stay here again. We were very sad to check out and see our visit end.
Location, facilities, clean hotel, price Parking option. We parked offsite, 3 blocks away, for 1/3 the cost.
Walking distance to everything we wanted to do Parking was expensive
loved the design, staff, the room and the breakfast! the fitness room could use some mats for floor stretches. also there is some space for additional equipment, such as a cable trainer or a pull up bar