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Pool No fridge in room. No charging station for iPhone.
Location was great. Room was large and comfortable At times appeared very crowded and busy, like being in a railway station. Cars often piled up outside main entrance, not allowing taxi to approach
Upon telling the desk clerk and manager at check-in that I had honeymooned at this hotel almost 47 years ago, they expressed genuine delight and immediately offered me a complimentary service. The following morning when I needed help with the timing of a couple of things, I discovered that the word about my stay had spread and a second manager took care of me with very attentive service. It's wonderful that a large, old hotel in a big city understands the importance of making the individual guest feel special.
Coffee Bean Housekeeping never cleaned the room even though we left at 1pm. I asked the front deask for towels when I came back at 11:30pm and they were not delivered until 12:30.
Breakfast was pretty decent, though standard. Understaffed at front desk, toilet overflowed, and charged for undisclosed pet fee (booked via OTA).
Nothing Got there and they sent me to room that was already taken, and then they had to send me to another hotele
its position at the city!
This hotel is the same every time I go excellent...I really love the little relaxation area near the escalators and bar. I also loved how clean it was...will definitely be staying here again...,it's perfect because it's only a 5min or so minute uber ride from like DuPont and Adams Morgan I didn't care for how high parking garage was it cost $40 dollars for parking so needless to say I didn't park (just parked on the street....also didn't really like how far the ice machine was lightyears away from the room be
The staff (especially in the Executive Lounge) was exceptionally friendly and accommodating. Our bed was very comfortable, the view was fantastic, and everything seemed up to date. We somehow snagged this Hilton Honors room and the frree wi-fi through Kayak. The location is on the edge of a residential neighborhood and a bunch of restaurants within walking distance. There were a couple of hairs in the shower, but nothing too shocking. Parking overnight and hourly was so expensive that we had to search for street parking. Free wifi was only available in public spaces. Some of the facilities were closed (due to winter) or accessible only by Hilton Honors.
Room was very nice and clean, very comfortable. Staff were very helpful. However, parking in the garage was VERY expensive- $43 for one night. I sucked it up and paid it. I prepaid for the room for Kayak, so it wasn't a big deal. I saw that they had put a $50 hold on my card as well. After I left, they charged my card the $43 for the parking and released the $50 hold, but one week later, I still have a $43 hold for the parking on my card. After contacting the hotel, leaving messages for billing, the garage, and all types of people, I finally got through to Hilton Guest assurance who contacted management for me. The management's response was that this was standard practice and to take it up with the credit card company. The credit card company cannot do anything with pending charges. I've never seen a hold last so long, especially after they have collected their money.
The cozy room. That parking is expensive luckily I always get parking spot in the street.
Great location. Numerous amenities at the hotel Painfully slow check in process. The hot water in the morning ran from nonexistent to very low pressure. I understand m the water pressure is due to construction of the building next-door
Location, Cafe DuPont and Bar DuPont Terrible reservation system. I believe they intentionally overbook the hotel and end up turning away guests. WiFi is terrible. No connection during my 5 nights even after daily complaints. Night front desk staff is mediocre.
One of the maintenance staff opened the door while I was in my room.
Stay was wonderful! Great location near Metro and restaurants..would definitely book again in future! Pillows were too soft and room seemed very warm.
Location, staff, decent facilities, lively bar. Wi-fi was awful (almost non-existent), gym under renovation, but at least they worked something out with the club up the street.
The hotel staff was very cordial. Very busy and active bar in the hotel. Breakfast from the hotel restaurant was good. The room was clean and very modern. Beds were very comfortable. Access to the closet was limited due to the proximity of the bed to the closet doors - couldn't open the doors enough.
Modern and sleek. Staff was fantastic. Location couldn't be better. Heated bathroom floors! No recycling. Hallways were cold.
Hotel staff were always attentive and helpful.
The location can not be beat in DC. It's right in the middle of Dupont Circle with bars, restaurants, embassies, the metro and access to many buses. Staff was very very vice. I loved their Aromatherapy toiletries. No breakfast, There's not real refrigerator in the room. Also the room was small and didn't have a separate bathroom. The bathroom was separated by half a glass wall. I did not like this. If a colleague or friend came over, it would be so awkward for them to use the bathroom. Cleanliness was OKAY, def not up to par considering the price of the hotel. For example, the couch pillow had a stain on it.
Great location and extremely friendly staff. The gym had minimal equipment and there is no pool.
Nice decor and amenities, good restaurant and bar, friendly , responsive staff , great location
The ideal location in Dupont Circle Washington D.C. over-shadowed some of the quirks in the room configuration. Very nice bar & restaurant in the lobby. Not much room to hang clothes or unpack clothes. The lighting in the room and bathroom could have been brighter. The TV could have been on an extension arm or situated in the center of the room. The door-less shower stall was a bit messy.
I had reserved and paid for a room a week before I was scheduled to arrive. When I finally got there at 11:15p after a long day of travel, the front desk clerk informed me that they had NO ROOM available for me. He gave me a "voucher" for a "nearby" hotel, handed me a $20 bill and hailed me a cab. This other hotel was miles away, not nearly as nice or well-located, and had no idea what was going on. I received no follow-up from the Dupont Circle Hotel management or staff to make sure everything was ok, no less a complimentary stay or anything. And the kicker: as of today (4 days after this debacle) the $1000+ charge for my room is STILL on my credit card (i.e., no refund). I will never, ever stay at this hotel again, and neither should you.
Great location and accommodation . Personable staff. If I had to find a weakness it would be too very small elevators
the front desk staff was very helpful and courteous. The room was clean and spacious. The bathroom was wonderful.
The hotel is very clean and well maintained. It is an old building with character. There didn't seem to be any dress code for the staff so I couldn't tell for sure who was working there or hanging out. Staff couldn't easily tell me where local restaurants were. I had to find them on my own. The air blowing into the room from the HVAC vent was loud. I would have expected this from a cheap hotel but I paid over $350 per night.
Spacious room located across the street from our conference The heat in the room was stuck on and the thermostat didn't do anything. Had to leave the windows open to be bearable in the room.
Great location. Great customer service.
Comfortable bed. Great location good water pressure in the shower The coffee maker didn't work well- the blower dryer was cracked very small bathroom Complimentary coffee in the lobby would have been a nice touch and a complimentary happy hour would be a nice touch
Friendly, helpful staff; great location, spacious room, well appointed and comfy. Overall good pic! Room too hot, useless thermostat, too much light at night. Bring a sleep mask
Good location. Friendly stuff. Ice machine wasn't working so wasn't iron. Valet parking only. Room was really small.
Comfy beds, decent size room in the junior suite. Nice quality towels and linens. Staff was pretty rude when we came back from seeing monuments. Bar tender was very rude when I went to take a call from my sitter and acted as if I was running out on the tab and refused my drink when I returned for no reason. The manager, I assume was very rude when we came in laughing (mind you, it was a bday party and gathering of veterans) In serious need of vending machines or at least bottles of water. The night staff was nice enough to bring up a cup.
Very warm and welcoming front desk staff. Great location. Well appointed rooms and spacious Nothing comes to mind.
I loved the room and the cleanliness...the comfort of the bed..overall great... the fact that there was no tub mat in the bathroom. Tub very slippery. as a business traveler my flight was late and when I got to the hotel there was no restaurant or room service.. on my floor there were not even vending machines to purchase soft drinks..
The Churchill was a delightful respite for this harried traveller. The staff was exceptionally helpful and friendly, the decor very pleasing, the room quite comfortable . All in all, my stay - though short- was very pleasant. I have no complaints.
The hotel was clean and the staff was friendly. Very conveniently located. If you need to be close to Dupont and don't plan on spending much time at the hotel, it's a good choice. The hotel is under major construction. At first, it wasn't even clear how to enter the building. Then we figured out that we needed to enter through the parking garage. The front desk is a small kiosk by the elevators. It's still a decent choice for the price if you're mostly concerned about location.
The Embassy Row is a trendy well-decorated hotel in a modern style, recently renovated. Excellent location, nice rooftop with small pool. Good food on rooftop... they have a limited selection but only $10 for each item at the grill. The staff seemed confused at every turn whenever we asked a question, particularly about pool access. They were friendly but unclear. The hotel charged us an extra $10 per day for amenities without fully explaining this ahead of time. When we asked about this upon check-out, front desk staff said it is for wi-fi, rooftop, fitness center, etc. Why is that not just included in the nightly rate? Also, parking is very expensive ($45/night).
Embassy Row is a gorgeous area to stay. The interior design aesthetic was fun and well done! It was easy to relax and feel comfortable. The "Adult Rec Room" was a fun detail as well. Never did I see the staff without a smile. They were eager to help with everything from handling wet umbrellas to dining recommendations . Very close to the Metro, so navigating was a breeze. The A/C is loud inside the rooms. (But only a problem if you're a light sleeper.)
The renovation & new decor is pretty much complete! The hotel looks beautiful! The facility is great, comfy, and has a lot to offer. Our stay was okay and went smoothly. The young man who checked us out on Sunday was super friendly and very nice! (wish we would've had him at check in) Check in at 1am was a bit rough and staff was not very friendly. Being giving some information or offer of any help or to answer questions would have been nice. Knowing about the breakfast foods in the AM would have made things a little nicer also.
It was a beautiful hotel, and the staff was very friendly. There were no ice machines, the wifi never worked the whole time we were there and they charged you for it. We had to call maintenance 4 times because AC would not turn off.
Staff attitude was terrible. It took over 25 minutes to check in at one o'clock in the morning. The lobby was dirty and dusty and the construction elevator came to bring me to my room had all sorts of debris . I was woken up to a fire alarm and walked down 8 flights of partially (dangerous) lit stairwell. When I arrived in the lobby it was thankfully declared a false alarm . I checked out of the hotel out of breath unshowered and a disheveled mess.
Very cool rooftop pool and bar geared towards adults with excellent live DJ. Gay-friendly atmosphere. Clean and modern furnishings. Fun, young vibe. Service could have been more professional. Hotel seemed understaffed. Pool area needs more lounge chairs as seating was very limited. Rooftop bar offerings were limited and bartender skill was somewhat below expectations for such a cool space.
Nothing Small room and very noisy
Ideal location. Some issues with the AC. It was ok, just not ideal.
Beautiful and clean We were given a handicapped room and the bathroom facilities made it difficult to shower and relax. We were also told there was no charge on parking when booking and then charged.
Great location, very trendy, rooftop pool and bar excellent! Parking a little pricey, small but clean (and cute) rooms
This hotel has just been totally renovated, it is literally steps away from a metro station (key in DC). I stayed here at the last minute recently and will be back.
they were so kind to us and our dogs-- super helpful!
location near the Metro and good neighborhood. This was our second stay at the Carlyle and would go back again.
I liked the quality presentation of authentic art deco style. N/A
Nice room, great location, enjoyable breakfast priced right
very helpful staff parking --too few spaces
We were close to all attractions and the staff was great!!!
We heard a dog barking and were immediately moved to a lovely room. The concierge helped us try to get a taxi under very difficult circumstances.
Quiet and nice
Loved the style and the service. We just missed wine hour so they gave us a couple of beers instead. Room was great. Very comfy. Rooms were a bit small but not an issue at all!
Loved it... Got a free room upgrade.... I would stay there again the next time I'm in DC
fully equipped kitchen
the location the room facilities very expensive on weekdays.
Rooms were clean and comfortable Prices in the coffee shop downstairs were too high
convenient location, nice neighbourhood, clean and spacious rooms. rather sloppy service at the M Street Bar & Grill
Everything starting from staff, facility and location to restaurants as well as transportation.
The room, location and jazz brunch. heating throughout the room-bedroom gets extremely hot and heat does not transfer to the living room area. No thermastat exists in the living area for control of heat.
Very clean, comfortable, and modern. It is currently under construction in the hotel lobby, but it was never bothersome to us. We could not hear it even from the elevator! Great place to stay
the renovations are finished the location is good the price was still right the walls are thick and I've never heard my neighbors free breakfast isn't included anymore will the price start to rise as people discover this place?
Good location, friendly staff, clean rooms ... To sum up a very good hotel.
Did not use facilities,,GREAT staff,, upgraded room...BEAUTIFUL None
good space in the suite; complimentary shoeshine no lotion in bathroom, and no newspapers delivered to room
The staff was freindly, my family enjoyed the restaurants around, felt safe, happy and it was the correct choice for me.
The staff are great and go out of their way to make your stay perfect. Meticulously clean.
- Facilities were great - Hotel rooms comfortable and spacious - Very nice Gym facilities - Front desk staff very welcoming and corporative - Room wasn't ready on time - Staff in lobby area; not so friendly - Corridors were very warm
Impeccable service and great location.
very friendly staff and clean room with good linen.location is convenient room too small
The staff were extreamly helpful and went out of their way to make sure our stay was a very good expericance.
The staff was very friendly and knew our names quickly.
Friendly staff. Comfortable beds. Nice modern decor. No in room coffee
Nice design/vibe Caveat this with the fact that I travel monthly for business and see a lot of hotels: 1. Mattress was sub-standard. Sat down on it and was like "uh oh." 2. Walls were thin. I could hear neighbors snoring and the exact words in their phone conversations...until midnight. 3. Room was small. The only place with enough room to do a push-up or sit-up is by the door.
Overall hotel was in great condition and price was right. Wireless charge of like $15 is ridiculous in this day and age.
Great location. Very clean room and bathroom. Great ambiance in the area. The air conditioner in the room would keep automatically changing to the heater setting.
Overall, a nice hotel and had a good stay. I especially enjoyed the gym, which was the best hotel gym I've ever tried - had a lifting platform, power racks, and dumbbells going up to 120 lbs. My only complaint would be the daily parking fee, nearly $50 a day. Nearby garages seemed to be charging $20-$25 a day.
Near perfect stay Everything very pricey, but not out of line with the area.
Decent room, nice lobby, comfortable bed slow, to non-existent service in the lobby lounge, room wasnt ready until after 4PM. Rooms are smaller in size, and bathroom is not of the caliber of a 5 star hotel
Very nice, large, clean rooms. Under construction. Gets noisy well before 8am says it's in Georgetown but really it's east of it. Not a lot walking distance
From the staff to the amenities, enjoyed the room, restaurant and proximity in DC. WiFi in room should be free and food pricey.
Good location Several smokers on our floor.
Extremely impressed by staff, facilities, comfort, cleanliness and overall level of quality.
Facility was quiet, clean and showed a high level of attention to detail. Concierge was very helpful for dinner recommendations and provided a perfect location that was not readily found via standard web based search. Gym staff was inattentive and actually were playing 2 types of music very loudly at the same time!
Very nice hotel. Lobby was well designed and appealing. Room was spacious and welcoming No major dislikes.
Clean room, big bed, hot shower, fast enough internet. Located near plenty of restaurants and pubs. Convenient to Metro. $22 for breakfast, which in NOT included with the room?! Luckily, Bagels Etc is a short walk away. Coffee machine in room was nice, but staff left just two creamers each day.
Clean, rooms updated Rooms a bit on the small side
There was food crumbs underneath the bed when we got there
The Hotel Madera was perfectly located for walking as well as catching the Dupont Circle Metro stop. Lots of nearby shops and restaurants. Rooms were clean and spacious. The entire hotel staff was friendly, helpful, and accommodating.
Staff was very friendly. Beautiful atmosphere. Comfortable beds. Balcony door was broken, and no one came to see it despite my attempts to have it fixed. Very unsafe and unprofessional.
The room was clean. Cigarette smoking washing in front of the entrance from the connected bar. Would be nice if smokers smoked somewhere other than the front door to the hotel. A little expensive too.
The location is very convenient to tour DC. Parking a rental car is a bit of work because they only have street parking for a few cars in front of the hotel. the restaurant in the basement has great beer and food bar food entrees. The staff are nice people. I appreciated chatting with them. Other good restaurants and Starbucks near y. Difficult car parking. A bit old. Rooms a bit small. The elevator with manual door. These inconveniences were worth it to get the price and good location.
Location very convenient, Staff very professional and friendly. Hotel very clean The elevator doors difficult to use and the rooms a bit small
The Baron was just right for my son and I. From the old-fashioned elevator to the comfy beds and clean room, we loved it! The rooms are small, probably wouldn't be as comfortable for a family, but it was perfect for us. Our check-in clerk was helpful and friendly on Sunday night. Unfortunately, the rest of the stay there was a different clerk and he wasn't friendly or helpful. My son and I kept wishing the other guy would be there! If you like the conveniences of a newer, chain hotel, you won't be happy. No ice machine, old elevator, small rooms.
Small clean room, comfortable bed. I would stay here again.
Nice room service Lift was very old, breakfast was not good after paying $5, don't have a bothtob. We paid $125 after tax per night for the double bed room, I don't know what we should expect for that price. We stayed for 5 nights.
The bar underneath the hotel was the best thing about this stay. It is also close to the circle and the metro. The keys had to be replaced at least once a day. And if you can in later than 9 there was no one at the front desk to help replace the keys.
Friendliness of staff, location No help getting up stairs with luggage. Poor TV offerings.
The only positive part of my stay was leaving the morning after. The hotel is extremely outdated in style, functionality and accommodations. After driving around for 45 minutes looking for parking we finally checked in. At check in, they charged me another $15 for taxes. Taxes based off of the Booking.com charge plus their taxes. The room started at $75 and jumped to $109 after the website fees and taxes, then $125 after the hotel taxes!! After trying to squeeze through the 60 year old elevator doors (I'm not a big guy) we made our way to our room through the hallway tilting toward the stairwell. Once we got to our room is was just as cold as it was outside (25*) and it was the most pathetic looking hotel room I've ever paid for. I can't believe I spent over $40 for this. The heater tried to keep the room warm all night but it was not doing so and it was extremely loud. Our bed had to be the most uncomfortable mattress I have ever slept on. I considered sleeping on the floor to be more comfortable. I was charged for a "Queen" room which clearly stated a queen sized bed. We definitely did not have a queen sized bet, double at most. After not sleeping at all that night, we left just as early as the sun came up. I told the employee at checkout about the bed and his response was "I'll have to tell my manager it was uncomfortable". If you are in DC, AVOID this hotel at all costs. Our second night in DC we found a 4 star hotel and paid even less! I would love my money back for our visit but I have a feeling that won't ever happen.
Not at all what was advised. Don't stay here
I book hotel for my parents as it's walking distance from embassy. They said stuff was friendly Room was tiny and old. Food in restaurant wasn't delicious.
The Fairfax at Embassy Row exceeded our expectations. All of the staff were well-trained, courteous and extremely helpful. The room was very comfortable, the bathroom had a great shower, and two morning newspapers were provided. The concierge recommended a monthly event at the nearby Phillips Collection, which happened to coincide with our stay. The hotel has a great location, near the Metro and scores of restaurants and shopping. We were very impressed with the hotel and would definitely return.
Beautiful and spacious room with a wonderful view (although admittedly I was on the top floor on the right side of the building). Excellent location and some great restaurants nearby. The room key magnetization system didn't work well and the staff were not spectacularly efficient.
The Fairfax is a very nice hotel; terrific, terrific location close to many great restaurants and the Metro, extremely comfortable room, very accommodating staff. A completely positive experience (as always--I have stayed here before).
Location on Embassy row is amazing. It's right around the Australian Embassy, India Embassy, Trinidad & Tobago Embassy and several others. It's also within walking distance to several eateries and DuPont circle. The drain in the bath tub would clog when I took a shower. The cable TV selection was spotty and I had to go down to the bar to watch Monday night football. Some of the wall paper is old and coming off of the wall. but other then that, no major complaints.
Location to the metrorail system. no
The staff at the reception were extremely helpful and knowledgeable about the area. I think they deserve a thumbs up :)
Very warmly welcomed. The air conditioner was very noisey
Great location. Comfortable and stylish accommodations.
The staff - from the front desk to the man who greeted us at the door -was very friendly and welcoming! When we asked for a late check out then extended our time by 30 minutes only. That seemed silly.
Nice clean rooms. Friendly staff. Great location for Georgetown and GWU. For a brand new hotel with lots of current technology the air conditioning unit was surprisingly noisy. Bring earplugs for sleeping.
Great location in the west end of the city close to Georgetown and DuPont Circle. Walgreens is across the street, as well as a Ritz Carlton. The bar/restaurant had good American fare and it's a good place to unwind.
Front desk staff was great at check in and even called the room later to make sure it was good for us. The hotel is convenient to the metro, and was a great value for the area. The only reason I didn't give it 5 stars is that the extra towels I requested were not in the room on anyday we were there.
Room was clean and comfortable. Food was excellent. They refused to provide receipt at the end of our stay. Strange.
The staff was amazing. They were extremely courteous and helpful. I would definitely recommend this hotel just based off of that. Lao, the rooms were clean, and the bed was comfortable. Awesome location.
Clean Recently renovated Kind staff Late checkout (12pm) Excellent location Very small pool Mediocre restaurant
Great location. Very clean. Great rooms. Great showers and Neutrogena bath products. I only gave the value three stars because it was $400 a night. HOWEVER, it was a big weekend in DC and all hotels were ridiculously priced. But since I don't know what the normal rate is, I have to say it was not worth the price.
We stay in DC a lot but first time in this hotel. Very clean and great service. The attached restaurant/bar was very good as well with excellent service, nice selection and very reasonable DC prices. The area is good and this hotel is well situated.
We arrived in town earlier than expected and we were allowed to check in very early with no trouble.
Walking distance to Mall and Georgetown Nothing
Nice early check in. Clean and comfy beds. Expensive. Lack of free wifi is annoying
A satisfying choice-well appointed, good sized rooms. Comfy bed. Good location to Foggy Bottom and Georgetown
good friendly service
To get to the included internet was very confusing without asking. Al the other options had an extra cost.
staff was very friendly room was very musty smelling hotel seemed a little worn and rundown
The room was tiny and a dump. It was dusty, I was sick all night. The hotel is in need of a major renovation.
The location at 21st and M is great. The staff was friendly and helpful. The cookies at check in were delicious! The property seemed to be under some type of renovation. So, from the outside, parts of the hitem seemed to be out of commission. The room was fine. But the hallway was almost exclusively grey and dated.
We had an excelent stay at Marriot.... We enjoyed But...... 5 minutes after we leave the room, my wife left an expensive blouse in the room... I personally hanged out the blouse in the closet...so I went back to pick it up.... sadly I couldn't find it..... the staff came to the room..... But nothing of blouse was there.... that evening in our family meeting my wife didnt know what to wear.... So sad.... No time to shopping that day. So, Next time you leave you room in this Hotel.... you know what to do before close the door ....