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From the moment we stepped out of our rental car the hotel staff was friendly, courteous, and helpful. We had just come in to DC from two days of flying and driving and right away the hotel staff made us feel right at home. They carried our bags, helped us with transportation in DC by pointing us in the right direction, and even gave us apples on our way out for the day. We had never been to DC and have 2 small children and did all the sight seeing we could pack in for 2 days. The location of the hotel was great. One night the weather was great and we all enjoyed the walk through the city back and forth from the Washington Monument. It is quite the walk, so if you are not up for it we also took a cab and used Lyft in which every place only cost about 10.00 to get a ride to and from the hotel. I also feel compelled to mention that maybe it was the look on our faces when we stepped out of our car after the long traveling experince with 2 small kids, but whatever it was they upgraded our room to a balcony! I think her name was Elena that offered the upgrade, and it was very much appreciated!
Interesting restaurants nearby
The staff was very freindly, bed's and pillows were very comfortable, breakfast was delicious. Grear location in our Nation's Capital.
Everything else. Got what I paid for with extras!!! WILL BE BACK!!! Would be great if each room have a microwave
The hotel staff were excellent and very helpful with restaurant suggestions and transportation. The room smelled very bad; like a mixture of body odor, Old Spice, and onions. I left the window open all day and it didn't improve.
Rooms were very clean. Beds were comfortable. Very nice outdoor pool with plenty of lounge chairs, an outdoor bar and poolside table for eating. Parking at the hotel was perfect. Bathroom was slightly small but very clean.
Microwave access would have been very convenient.
The hotel staff was great and I liked that they had parking. The room was nice & location was great. Everything about the hotel was great. One of the reasons I liked it was because it was smoke-free however, the room smelt of smoke the last night we stayed and even again in the early morning before we checked out. Not the hotels fault, was just disappointing.
Close to attractions Parking
Easy access to Metro, White Hose, Mall, etc. IF you are a walker. Very welcoming,professional and responsive staff. They were happy to change rooms to 2 beds when my son flew in from CA. Great catering staff and food. Clean and comfortable. A little dated and can be very expensive. My on-line rate with tax etc. was a reasonable $180. When I tried to add 1 night, they wanted $479! Needless to say, we went somewhere else.
I liked the location, the staff was very friendly, and the complimentary water. We had issues with our air conditioning which we told the staff about but nothing was fixed and our room was muggy and damp.
Most friendly staff I've ever encountered at a hotel.
Spacious room with super comfortable bed. No warning for the loud construction noise just outside our bed window at 6:30 am Sunday and then 5:30 Monday am. When we complained the front desk said nothing could be done.
Location Room wasn't clean. Carpet smelt like cigarette. They charged me for parking that I did not use.
The room was excellent. Staff very courteous, friendly and helpful. I thought the cost for overnight parking at $59.00 was high for a guest in the hotel
Location was excellent, most staff was nice and helpful. If you wanted Wifi, you had to pay extra. Channels on the television had horrible reception 9/10 times. One bellhop was incredibly rude when I asked to use a luggage cart, that were kept in their storage room at the moment, as I had multiple heavy bags to load in my car. Parking was outrageous per day ($60). This parking fee was also not included on Kayak or Pricline.
Excellent location for much of downtown DC. Around Midnight my room filled with old cigarette smoke as someone began smoking in the stairwell. The air quality overall in my particular room was poor, requiring the windows to be opened as much as possible. This of course made it difficult to sleep as the city sounds in DC near The White House are loud and replete with sirens 24/seven. Normally, one might cover one's ears to have silence. However, at this hotel the pillows are the size for small children.
Room. Cleanliness. Privacy.
Friendly helpful staff in downtown DC. The air conditioning in the room wasn't very good. It didn't feel like it dropped below 70F while set to 60F in November.
Proximity to WH
I did not like the fact I had to pay valet for parking or find my own. I feel if I m paying for the comfort of staying out of town then that is something that should be included.
The location and comfort here is great! Overall very good value!! The room was a little tight. Room had empty box of tissues, could of been a bit cleaner, dust.
It was right downtown near the white house and monuments, so we could walk everywhere Everything closes down so it's hard to find a late night restaurant or pharmacy
This is a great hotel, simple and convenient. The rooms are small, but quiet and the location is perfect. Right next to the metro and near the White House and mall. A little small... but otherwise great.
Staff and free snacks were great. Nothing
The staff was warm and welcoming from the moment I stepped through the door with my 12 year old. I detest the hold hotels put on your credit card and don't release for days and was told I could pay the $50 incidental in cash (which I received back at checkout before the housekeeper had even cleaned the room). The room was indeed small with only 1 bed which would have been a problem if I hadn't been traveling with family. However, it was clean, along with the bathroom. I did whack my elbow against the wall as I was showering as the stall was a bit cramped. We received great instructions on how to make our way to the White House and monuments - - all within walking distance. We finished our running around a bit early so we took advantage of the 2nd floor lounge for about a half hour before heading back to Union Station. There was an industrial coffee/espresso/cappuccino maker, tea bags, newspapers, a big screen tv set to CNN, a charging station, computers etc. The rooms are too small for friends to convene comfortably so the lounge is a nice spot. Convenience: A block away from the Circulator, a block away from the Farragut North and Farragut West station (it is actually on top of the Farragut West station, however, the entrance is closed so it's necessary to walk to the other side a block down). The complimentary bottled water saved us some money and we surely took advantage. The shower was uncomfortably small for a tall lanky person like me. Whacking my elbow against the wall isn't something I expect to happen in a hotel (usually hotel bathrooms are more comfy than my micro bathroom at home in NYC). Also, the room did not have a mini fridge which would have been nice for our leftovers. The hotel is downtown so the area at night is sparse (still feels safe though). You'll need to take a little walk to find some good breakfast if you set out early on a weekend because the nearby places are either never open on the weekends or only open closer to 9 am.
Location, convenience Rooms are dated, small and dark
The location was great as was the staff.
We were in DC to visit our son at GWH. Clean and efficient. Perfect location to the occasion. The bed could have been positioned 90° to the 8' room width.
We went to DC to celebrate my husband's birthday for a long weekend. We looked for a long time online and a lot of the offering was overpriced for the amenities available. The Club Quarters was a great find!!!! The staff was very helpful throughout our stay. There is an espresso bar on the 2nd floor!! We were a few blocks from all the greatest attractions, walked to every site. Never had to take a cab or the Metro. Overall, we had a wonderful stay and will come back. We found a gem in D.C. and will be recommending it to our family and friends.
The location 24 hr coffee station clean rooms Small room configured & supplied for the single business traveler. One bath towel 4 the family.
Well maintained older hotel convenient to restaurants and tourist attractions. Nice linens and towels. Great cocktail lounge. Friendly and welcoming service. Street noise; will bring earplugs next time.
The location for downtown dc couldn't be better, and staff was excellent and very helpful Room was small but for the price value of everything else it didn't matter
food and service was good My husband and i were given an end corner room 302 that was way to small and gave a confined effect. We spent as much time out of the room as possible. Parking was also difficult due to lack of easy access to our vehicle asit was in an underground garrage.
Location and cleanliness
The staff and service was first-rate and the location made walking easy to the various monuments and museums. Also the train station was in easy walking distance. I can honestly say that there was nothing bad about this trip...my wife and I had a wonderful time!
I liked everything. The room was modern, well appointed, with a comfortable bed, and spacious bath. The staff was as pleasant and helpful as any I have encountered in some time. The location is great! I ate in the restaurant once and I enjoyed my meal. I look forward to my next visit. The closet space in the room I had was limited and would probably be tight for two people. This is a very small fault in an otherwise very pleasant stay.
very comfortable bed and room Most of the staff was excellent but one person was not friendly and didn't make effort to upgrade the room since the door of the room they gave me was broken. A second person immediately changed the room for the better.
Staff was very friendly and the room was clean, comfortable, and dark at night. At check in my wife asked about a refrigerator since she is pumping and the young lady had one sent to the room. The refrigerator was broken. We were able to make due with ice from the hall.
The people at the front desk, the concierges, the doormen, and the housekeeps were truly concerned about my comfort and seeing that I had the best possible time in Washington. Your concierges are extremely knowledgeable and took the time necessary to help me find stores and restaurants; making phone calls for me to get things done. My own family doesn't care for me that well! Cannot think of anything. Oh, there is one little thing, the front door to my room, number 302, sticks. I meant to inform the front desk, but it was so insignificant compared to everything else, that I forgot.
Very polite & accommodating There was 1 towel for 2 guests each day that required making a phone call for towels everyday. There was no blanket on the bed, just an abrasive comforter that was too hot. The room was never cool enough. We paid for a room with a view, but ended up with a room that looked at a wall.
The staff was very friendly and helpful. Miscommunication in the lounge regarding a wine selection, and subsequently being overcharged.
Location, excellent door men. No premium channels. Broken toilet that was "fixed" twice but I had to fix it myself a couple times. No water pressure. House keeping only left us with 1 towel. View of a brick building 6ft from my window. Bar staff were disruptive and joking loudly with doormen while people waited at the bar.
The staff were very friendly and the hotel was beautiful. We'd definitely stay here again!
The staff Felt a bit hurried to finish our breakfast.
Excellent service. I ask them if I could make my check in before 3 pm (the official hour) because I was going to arrive at 9 am, and they had my room ready for that hour.
The actual hotel was clean and updated, the staff was friendly and helpful. Overall the actual stay was great. Nice little happy hour offered at the bar. Valet parked my car for 1 night, and took it upon themselves to charge $50 to my credit card, plus a $17 convenience fee. No lot in the surrounding area exceeded $25 for overnight parking. I should have parked my own car. I feel that the hotel was nervy and rude to charge us double the going rate for parking - without notifying me. I felt taken advantage of, since we were already paying top dollar for a 1 night stay. The hotel was nice, but not that nice. I stay in DC all the time, but I may not return unless this problem is rectified.
We were in a suite and it was spacious and nicely furnished. Most staff were nice. Great having a Starbucks in the lobby. Nice central location. The bathroom was small, especially the corner sink. There was no counter space. Front desk clerks were hit and miss. Some nice, some not. Concierge staff were great. The breakfast was OK, not great.
Amaizing service with very friendly staff Beds and pillows were amaizing
Location Horribly overpriced
The hotel is a beautiful place with excellent finishes. Everything was in great condition and high quality. The rooms were small, which in understandable given the location, but this was a double bed room so it seemed even smaller.
Comfort of the room Lack of phone service or free wifi.
I came in at 4 and there was no water or mini-bar in the room. They told me that if I wanted a Diet Coke I would need to wait until room service was open at 5. In the morning, they didn't fill the breakfast order -- said they didn't get it. This for $400 a night? Hardly 4 star service.
.... Reserved through Kayak and pre-paid the hotel fees, but my credit card was charged twice for the hotel fees. Second time being charged $490 additional for inexplicable reason. I have been calling them and trying to get in touch with their accounting department since Sunday to no avail. Only thing I'm getting is voicemail and I have left 2 separate messages to inquire about the charges, but still haven't heard back anything.
Liked everything about this hotel - excellent location near the White House, beautiful lobby, friendly and helpful staff, good quality and large rooms and bathrooms, and the hotel had an excellent rate over the Christmas/New Years holiday period, Liked everything
Beautiful lobby, great DC location, helpful staff, lovely room. A value I don't understand but was happy to have. Lovely room. It was great! As a group we did not enjoy breakfast in the restaurant.
My room was about ten years out of date, broken thermostat, etc. Entire hotel smelled like a small kitchen with no ventilation where someone had been cooking hamburgers. Gross.
Pleasant staff Had to call for hair dryer location on back of door.
Location. The exterior of the building was pretty. The doormen were busy talking to help me walk into the front door. They must've thought I belong at their hotel. I didn't like the way that I was treated when I checked in. Just because I have tattoos and wear jeans doesn't mean I don't have money to spend. I judge people based on appearance, as everyone does, but this man at reception treated me like trash. Couldn't even look at me. I asked for a king size bed and I got a room with two full size beds. I went down to ask for water since the room has ZERO amenities. The guy at the front desk handed me two tiny bottles of water. Jeez, thanks for the sip of water. I will never stay there again. The hotel is cheesy, lacks any character, and they need to tell their staff to respect everyone. Young, old, white, black, men, women, tattoos, yuppy, anything. You never know these days who's who, who has money, who has clout.
I would not recommend this. Overpriced, small bedrooms for 250. 27 dollars for a below-par breakfast. Sheets were soiled. No terrace despite photos that claim otherwise.
Great location (close to the metro and the mall). The staff was very helpful, and cribs are available to use if you have small children. Overall, the room was comfortable and nice.
$72 for 3 bottles of water and 2 cups of tea is outrageous. I asked for still water, three times when placing order, and they brought sparkling. It was late so I didn't protest.
We absolutely loved our stay at The Mayflower. My husband and I were there to renew our vows on our anniversary and the staff were extremely welcoming, making sure our room was ready several hours before normal heck-in hours so that we could get dressed and off to the ceremony in time. I can't think of a single thing that was less than exemplary- the loveliest hotel in DC!
Excellent customer service and friendly staff.
The location of this hotel was nice, but other than that, I was not impressed. Walls are paper thin. Heard everything in the room next-door constantly. The amenities left a lot to be desired. Staff was slow to respond.
Within walking distance of tourist sites and great restaurants. Comfortable beds! Hotel bar had great happy hour and the bartender made the perfect old fashioned with love.
I think I got bit... there was something biting
Valet parking was extremely slow and expensive
Location The staff (including management) did not respond adequately to their system being down during check in. Problems like that are expected but management did not issue an apology to all guests waiting in line for 30+ minutes and did not show the urgency to find an alternate way to check in all the guests affected by the hotel's system outage.
1) clean bathroom 2) bath tub doesn't clog when you take a shower; commendable on this part. 3) bed was very comfortable. 1) Accepts pets; this should be flagged prior to booking. There should be an option for customers to select non-pet room esp if one has allergies. 2) Business practice of asking for advance credit card signature. 3) WIFI and use of business center equipment are not standard amenities and customer pays i.e. cost of WIFI is based on GB of data.
Very Clean Comfortable beds
no self-parking. valet parking only. when I tried to do valet parking, they didn't allow me to do it.
60 dollars for valet parking no other option
Great location - very nice and clean.
Everyone was very helpful & attentive!
Everything exceeded my expectations. The room was clean and the bed was super comfortable. Loved the rainfall shower. The valet fee is overpriced. We were unable to get into our room because our lock needed to be charged. This was an inconvenience.
Location was great. Wonderful room. Two good restaurants with great staff but a bit expensive. All staff members were great! Fitness room was available even in this boutique setting. My son lost his stuffed animal while we were there and they left a new one in the room for him - it made him very happy (they later found his but let him keep the new one, "Freddie". Restaurant was too expensive, especially for breakfast. Fitness room was a bit small.
Everything about the hotel was fantastic, the staff were very courteous and helpful and all made a point of knowing my 7 year old son's name. Not applicable.
The staff was awesome Could've used a coffee maker in the room.
Staff was excellent; great location The walls are paper thin and the person next door had a party until 3 am. Impossible to sleep.
friendly staff,premium location.
Very comfortable and pleasant stay . Excellent service and perfect location.
The room was lovely, and the staff was courteous, helpful and efficient.
Outstanding service and courtesy were the hallmarks of our stay here. The room was immaculate and well cared for. The location was perfect for everything we wanted to see and do. The conceirge was outstanding in his helpfulness. No coffee maker in the room, yikes, missed that first, fast heart- starting cup.
The hotel is ideally located in that it is walking distance to the White House and the Washington Monument. The room was also nicely appointed and clean. The staff was very nice and responsive. Service was on par with a 5 star experience. We booked the premier room through Kayak. The room we were give. Was TINY - e.g. distance between dresser and the bed was probably less than 2 feet. If I were a solo traveler, this would not have been a problem. However, with a toddler, this became an immediate safety concern. We upgraded to a deluxe room.
rooms were clean and beautiful business center was terrible. have to pay to use intenet and print emails.
very convenient, comfortable, accommodating the AC was like sleeping with an idling truck - incredibly loud
The staff went out of their way to make the weekend a wonderful experience. The door men were always friendly and helpful and the front desk staff was exceptionally friendly and accommodating. From the moment we walked in we were treated like valued customers, a simple and often overlooked feature of most hotels today. Highly recommend to anyone looking to make their stay in Washington DC more pleasurable.
The hotel itself was beautiful and centrally located. The staff was very friendly. The bathroom was tiny, like a shoe box. The room we were given was also part of a set of 3 cojoining rooms, and the walls were thin enough to hear everything.
Comfortable room, nice bar/ casual restaurant. Enjoyed having Sunday New York Times at our door.
Convenient Wet carpet coming from old AC Unit. Water pressure very low But overall it's a nice hotel. Would definitely use them on my next business trip
Two of the employees, Soyoung and Stephanie were amazing in providing my wife and I with a very high level of service! Can't thank them enough for going the extra mile and making our stay memorable! They both did a great job communicating with us. It started with a text message to see how everything was in the room, when we had a problem with the heat, they dispatched an engineer right away, and had a new room ready for us when we got back later in the day. They also both signed a hand written card for my wife's b-day that was waiting for us in the new room. Overall, they both made our stay at the Loew's hotel very enjoyable. The location was very good, all the employees and staff were very friendly and hospitable. Would def recommend the hotel to a friend or stay there again. Our mattress could have been firmer.
Rooms needed to be dusted. Mini bar is electronic and not a refrigerator; DO NOT TOUCH or you will be charged.
Doormen were nice and knowledgeable... Rooms were clean, and impressive (but small) lobby. Like most buildings in DC, ceilings were low, scenery was of rooftops and other office windows and not much view. Little advise on best way to attack touring DC other than "If you want to, you can see this or that or use a bus tour"
It was a clean hotel with nice people. misleading when looking online, it looks bigger than it is. But it wasn't too bad. They do not have complimentary breakfast. It's over priced for what you get.
Security- courtesy price of morning coffee- could not connect to internet
The hotel in a very nice location and the room very comfort. they give to me Room No 403 we can't sleep because of the noise of the air-condations from out side. and the hotel staff are not frindly
Location. Easy walk to many attractions as well as to my business destination.
Service was excellent They changed me an extra 200 dollars when I checked into the hotel, despite prepaying on Kayak
I had a very comfortable and modern furnished 1 bedroom apartment. It included a complete, well equipped kitchen and also a washer and dryer--quite luxurious! The public hallways always had a cooking smell--not always pleasant. The smell did not penetrate into the rooms.
The accomodations were fabulous. Great fitness and business center. Courteous staff and location can't be beat when business at the Capitol. Little trouble communicating with maid.
There was more room than I expected or needed. The suite was well appointed and felt luxurious. The staff were very helpful and courteous. One bathroom counter was not very clean. The outdoor noises, which were present late into the night, were significant. I'd recommend better, quieter windows for such a nice hotel.
An apartment feel in a hotel setting. Very comfortable and welcoming. Lots of space and facilities which made for a luxurious end to a 5 week travelling holiday. great position, quiet- 1 block from the white House and a short walk to the National Mall and close to Metrorail.
No maid service
terrace missing breakfast on Sunday
The suites were large, clean, and well decorated. The kitchens had everything you would need to cook meals. There were two nice cold bottles of water waiting when you got there. My daughter loved the open fire place in the lobby. Close proximity to the metro, specifically the green and orange lines for easy access to the National Mall. The folks at the front desk were very helpful. The washer and dryer was a real perk. We had a great stay at AKA! The tubs are a little high, but I assume so water doesn't splash out.
We like the great location and the friendly and helpful reception staff. Scott from engineering is very responsive and dedicated. The cleaning staff is one of the poorest we have encountered in our travels. Their attitude is surly and their work poor. On our cleaning last cleaning day, 30 July, dirty sheets were left all day in the general hallway just off the elevator and our room was not cleaned. It was cleaned Saturday by a resentful staffer, who did not replace towelling completely and we found out later, threw out or bags we were saving in the cabinet under the sink for our own trash and shopping.
location of the hotel on center of the capital. in the 9th floor on my suite there was very noise left , which have a big sound when arrive to the floor, so he wakeup me of my sleep, many times on every day of my 12th night.
I liked the comfort and facilities particularly. We stayed in a two bedroom apartment and we were a group of 3 adults. The space was large and comfortable. The heating system was easy to manage and the kitchen area was better stocked with utensils/equipment than the place we stayed in NYC. I was particularly pleased to have a washing machine and dryer in the apartment. The staff were very welcoming and helpful with information. The location was also excellent - just a short walk from the White House and it was an easy walk to most museums etc. Our criticisms of AKA are minor. A "light breakfast" is available Monday to Friday. This is tailored to the American market. We would have found it more usuable if more cereal options and toast were provided.
Location - walkable to everything Requested several items - fix drain in tub, additional remote for TV and did not get them.
I'm upset that I can not get a refund!! I had to cancel my reservation due to a flight cancelation.
It was clean and looks nice from the outside They charge you for parking and they don't tell you. They tell you to come down for breakfast when you have to pay for breakfast after they say it's complementary.
the bathtub, room service was prompt
Rooftop pool, baggage storage service, polite and efficient staff, central location
Hotel staff was very helpful Location is a bit remote to all main sightseeings
The beds. The fitness room. It was soooooo hot and there was no way to adjust the temperature.
Really good value - clean freindly and a really good safe location. I would recommend as on a direct straight road to white house. Bar good and freindly atmosphere with varied clientele watching Tv.. I felt comfortable having a beer alone there as my daughter was out - I would not do this at home. Staff gave good advice and hailed cab for us etc. No-
staff friendliness and professionalism were great, especially night staff at reception. Found one of the staff at the gift store gave incorrect info regarding tour pick up times, but we got the correct info from the person who was there the next day.
manager was very helpful in resolving difference in price between booking.com price and price on arrival
I was charged for breakfast although it was included in the cost the room
Location was okay underwhelmed by room, asked for one kings bed but got 2 small double beds. No late night dining.
Staff was great - very friendly and always answering questions ElevTors took a while but they did have a note saying they are renovating so it wasn't bad
I like the location, the staff was polite, etc. The bathroom floor was dirty. The floor needs cleaning. Requested a small refrigerator and the next day my food was no good. Chemicals in the fridge. The wifi didn't work, however, the price was waived and I was able to go to the T room to do urgent work.
It's in a good location just north of the heart of Washington DC. I was in town for 6 nights for a SHRM conference and this hotel was very disappointing. Why is it that more expensive hotels charge extra for wifi while it's free at lower-end hotels? An extra $15/day for wifi. Ridiculous! They were a little stingy with the towels--I only had 2 bath towels in my room. Most hotels provide 3 as standard. The bathroom was small and laid out oddly. The toilet was against the same wall as the bathroom door, facing the sink, and was very close, so getting up was a little awkward. The shower didn't have a door so a lot of water ended up on the floor. I reserved a king bed but the bed I got was no bigger than a queen. I had to ask to be moved to a room with a king bed. The staff was neither friendly nor accommodating. The published breakfast hours were up to 10:30 but when I tried to enter the restaurant a little after 10:00 am the staff said they were closed until lunch. The examples of their borderline-rudeness are too numerous to list, but very few on staff were friendly. Oddly enough the exception seemed to be the housekeeping staff.
Amazing breakfast. (We got free breakfast vouchers when we booked our room). Comfy bed. Convenient central location. Asked for a fridge, never got one. Had to have the shower repaired because it wouldn't get hot. TV had really bad reception and very few channels.
The staff was very friendly. The price was fairly cheap for the location. The wifi didn't work and charged $12/day. Heat and lights didn't work. Bed bugs. Expensive parking.
This site says it has free parking which is not true it was ok but wouldn't stay there again breakfast is 16 dollars for cereal and muffins internet is also expensive
It was a quick stay but it was great. The staff was super friendly and extremely helpful. The room was clean and comfortable. The only thing I wish this hotel had was free wifi.
Excellent location: within walking distance of Metro stops &, even better for me, across the street from a Bike Share station. Staff were polite, helpful, and professional. Worth every cent I spent. Happy medium between really expensive places right next to the monuments and less expensive places that were farther away. The room was smaller than I expected but adequate for my needs.
Unfortunately we had to cancel our reservation due to heavy rain, traffic, wind,etc on the route. The manager did agree to refund part of our money. We were disappointed that we weren't able to make the trip.
The location was great. Movies could not be rented on the TV. Wifi was spotty.
Well located Dirty Low level maintenance most of the staff is not caring
It was comfortable and walking distance to resteraunts and attractions
I used to work near Scott Circle so this was convenient for me to go visit friends. No choice as to heat or a/c in the room...which is a nightmare during in-between seasons. My room was too warm and there was nothing I could do about it. Ugh. Also, $41 for valet parking is nothing short of highway robbery. Finally, female front desk clerk needs to add "smiling" to her repertoire.
Things that I looked for were how nice the staffs were, cleanliness of room, and location of the hotel. Everything was outstanding. Did not have time to stay for more nights.
The hotel stood out, in terms of style and character, especially on the inside. We weren't there long, so we didn't experience much of the staff's hospitality, but it did seem like they had nice amenities. Staying here made walking to the sights a breeze! Nothing in particular stood out - in terms of service or staff. The guys running room service up and down the elevators were more outgoing and friendly than the front desk staff (not a complaint, but just noticeable).
Solid construction of walls and floors makes the room quiet. Firm mattress, which I like. Clean room. No breakfast. Wanted to charge me ten bucks to print a boarding pass!!!! Construction of the finishes (trim, carpets, etc) is low quality so thing start looking shabby when they are only a couple years old.
excellent reception staff no breakfast. I sat down at what looked like continental breakfast and was charged $20 for an egg and a cup of yogurt
Front Desk clerks were awesome! So friendly & helpful!!
the rooms were modern and had a lot of space. The roof top pool and bar were gorgeous. The service was spectacular. nothing I didn't' like about it.
Overall, the hotel was ok. The location was good and the staff was very helpful and friendly. The room was spacious but oddly appointed. Really bad bathroom lighting--impossible to put on makeup. No hooks or bars for hand towels near the sink and limited counter space. The round fiberglass shower was an odd attempt to be modern but it didn't function well. No chest of drawers for clothes--room had an odd bench instead. Room service is very limited by the restaurant's Japanese restaurant, and frankly I found found the food to be below average and accordingly, very over-priced for what what you got.
Convenient, central location. Room was decent for the price, with a good view of Thomas Square. Reception was friendly and helpful. Wine hour was great as usual. Breakfast at the restaurant was mediocre at best. I was asked to sit at the bar because they had no tables ready, even though it was mostly empty! They seemed short staffed. I asked for coffee, they brought it to me black with nothing to dress it up with. No milk, sugar, sweeteners. Nada. $15 "local" bagel and lox was basically airplane food. We didn't eat at the restaurant for dinner--supposedly it's a good sushi place--but for breakfast you'd be better off going to ABP or Starbucks around the corner for airplane food at 1/3 the price.
Great location of you want to explore DC. Friendly staff and great service. A little run down. In particular, the rooftop pool has seen better days.
The wine tasting in the afternoon was a nice touch. The room was for my parents, and they were given a fantastic upgrade at check in to a very spacious room with a beautiful view of the circle. The rooftop pool lounge was not open for beverages apparently. Also, we went to the first floor lounge at 5pm and when we told them we were not having a full meal, just drinks and apps, we were given specific/limited seating. Which makes sense, but there is no separation between "bar" and main dining room. So, why bother I guess is my point, especially since we were the only ones in there. Just let us sit wherever we want!
Bed was comfortable and room was clean and functional for what we needed on this quick visit. Was able to borrow bikes for the day. Elevators slow, hotel guests loud, wait staff at hotel roof bar too worried about their beards to be good at attending to an order, other guests rude. I personally felt like a trapped animal and I lived in Manhattan for 15 years. Front desk couldn't suggest a decent local restaurant within walking distance beyond their hotel restaurant. Lame.